I never leave negative reviews, but this is specifically to the manager or owner: put more staff in the schedule. You had 4 people on staff on a Saturday afternoon. FOUR. That is less than the bare minimum. They couldn't keep up with making enough food for the line. Half of the ingredients were empty. Every single surface was covered in food. Dirty pans were piled all over surfaces. The dining room was a mess because every single employee was trying to keep the LONG line of customers moving. I'm certain you already aren't paying these poor folks enough and then you leave them short staffed so they're doing likely double or more the work? Awful. You're lucky they didn't quit and walk out.
Atmosphere: 1
Food: 1
Service: 1
Darius Khatami
Horrible service, Horrible Attitude. Every time I enter this building they are out of some item Portion sizes are atrocious, seems like the workers pay for the supply themselves the way they stinge out on everyone.
Atmosphere: 1
Food: 1
Service: 1
simreet gill
was out of lettuce, guacamole, and literally everything else. chicken is always burnt.
Atmosphere: 1
Food: 1
Service: 3
Brent Bell
Worst chipotle I've ever been to. They are always out of half of their stuff.
Atmosphere: 1
Food: 1
Service: 1
Summer B-H
I don’t often leave negative reviews, but this place is rough and has been for some time. I’ve visited a handful of times these past few months and every single time the experience has me questioning why I keep coming back.
There are never enough staff - 2 people during the dinner rush. Piles and piles of dirty dishes everywhere. Food coating the counters and floors. Some foods weren’t available because they weren’t cooked. Final straw was the food wasn’t even yummy today - slimy veg and super salty everything else.
Don’t think I’ll be going back.
John Lemon
Watch out; there was a shard of bone in my beef barbacoa burrito bowl. It was rock-hard and surprised me when I bit into it.
Tessa Reilly
Why is there only ONE person on the line, with 5 workers in the back TALKING! I am BEYOND appalled at this. I waited in line for an HOUR. Do better Chipotle.
Atmosphere: 1
Food: 5
Service: 1
Raymond Gonzalez
Who runs this place? I usually don’t leave reviews, but this Chipotle has become consistently disappointing. I understand that they get a huge rush from UCSB students—traffic is expected, lines are expected—but the level of mess and lack of cleanliness is beyond what’s acceptable for any restaurant.
When I walked in, food was everywhere—on the counters, on the floor, around the prep area. It looked like nobody had wiped anything down for a while. Ingredients were spilled and mixed together, which raised real concerns about cross-contamination. This isn’t the first time I’ve seen it at this location, but this visit was definitely the worst.
What made it even more frustrating was the staff’s behavior. Workers were rushing around, dropping things, even throwing dishes, creating more mess instead of addressing it. And what seemed to be the manager was just standing in the back, on her phone laughing, completely ignoring the chaos out front. No leadership, no sense of urgency, and no professionalism.
I love Chipotle, but this location needs serious attention. Cleanliness, food safety, and staff management should be non-negotiable. So many food violations.
Eric Davis
This is the worst chipotle I’ve ever been to. They are constantly out of everything no matter what time of day you come in. They have a separate stash of food for take out orders that they refuse to use for people in store. I usually end up leaving this Chipotle and going to the one on State just to get what I need. I would suggest that the manager orders enough food to get through the day. You are serving college students in Isla Vista, be prepared to be busy every day.
Atmosphere: 1
Food: 1
Service: 1
Valerie
stale rice and they never give me my sauces that i pay EXTRA for
I love chipotle but this is probably one of the worst ones I’ve been too. Regularly out of things like steak, salad dressing, sauces, utensils. Inside is not very clean. Gets super busy during lunch times. Given all of this, it’s still the only chipotle we’ve got around here.
Atmosphere: 2
Food: 2
Service: 2
Butter Pecan Blondie
Didn’t know that one Chipotle could make me hate the entire brand but here we are.
Atmosphere: 1
Food: 3
Service: 1
Jose Valdez
So every time I order by DoorDash, I get less food than when I actually go in person. My burrito was cold. I had a little bit of meat even though I asked for extra meat cause I knew they were gonna give me a little portion. They have a lot of college students working there, and I don’t know if they have been trained the right way.
Atmosphere: 2
Food: 2
Service: 2
Kody Chang
pretty dirty. lots of dirty dishes in plain sight and food and trash on the floor. skimpy portion sizes.
Atmosphere: 1
Food: 2
Service: 1
Everett Werner
Absolute chaos 5 stars, a bit filthy but its a vibe.
I never leave negative reviews, but this is specifically to the manager or owner: put more staff in the schedule. You had 4 people on staff on a Saturday afternoon. FOUR. That is less than the bare minimum. They couldn't keep up with making enough food for the line. Half of the ingredients were empty. Every single surface was covered in food. Dirty pans were piled all over surfaces. The dining room was a mess because every single employee was trying to keep the LONG line of customers moving. I'm certain you already aren't paying these poor folks enough and then you leave them short staffed so they're doing likely double or more the work? Awful. You're lucky they didn't quit and walk out.
Atmosphere: 1
Food: 1
Service: 1
Horrible service, Horrible Attitude. Every time I enter this building they are out of some item Portion sizes are atrocious, seems like the workers pay for the supply themselves the way they stinge out on everyone.
Atmosphere: 1
Food: 1
Service: 1
was out of lettuce, guacamole, and literally everything else. chicken is always burnt.
Atmosphere: 1
Food: 1
Service: 3
Worst chipotle I've ever been to. They are always out of half of their stuff.
Atmosphere: 1
Food: 1
Service: 1
I don’t often leave negative reviews, but this place is rough and has been for some time. I’ve visited a handful of times these past few months and every single time the experience has me questioning why I keep coming back.
There are never enough staff - 2 people during the dinner rush. Piles and piles of dirty dishes everywhere. Food coating the counters and floors. Some foods weren’t available because they weren’t cooked. Final straw was the food wasn’t even yummy today - slimy veg and super salty everything else.
Don’t think I’ll be going back.
Watch out; there was a shard of bone in my beef barbacoa burrito bowl. It was rock-hard and surprised me when I bit into it.
Why is there only ONE person on the line, with 5 workers in the back TALKING! I am BEYOND appalled at this. I waited in line for an HOUR. Do better Chipotle.
Atmosphere: 1
Food: 5
Service: 1
Who runs this place? I usually don’t leave reviews, but this Chipotle has become consistently disappointing. I understand that they get a huge rush from UCSB students—traffic is expected, lines are expected—but the level of mess and lack of cleanliness is beyond what’s acceptable for any restaurant.
When I walked in, food was everywhere—on the counters, on the floor, around the prep area. It looked like nobody had wiped anything down for a while. Ingredients were spilled and mixed together, which raised real concerns about cross-contamination. This isn’t the first time I’ve seen it at this location, but this visit was definitely the worst.
What made it even more frustrating was the staff’s behavior. Workers were rushing around, dropping things, even throwing dishes, creating more mess instead of addressing it. And what seemed to be the manager was just standing in the back, on her phone laughing, completely ignoring the chaos out front. No leadership, no sense of urgency, and no professionalism.
I love Chipotle, but this location needs serious attention. Cleanliness, food safety, and staff management should be non-negotiable. So many food violations.
This is the worst chipotle I’ve ever been to. They are constantly out of everything no matter what time of day you come in. They have a separate stash of food for take out orders that they refuse to use for people in store. I usually end up leaving this Chipotle and going to the one on State just to get what I need. I would suggest that the manager orders enough food to get through the day. You are serving college students in Isla Vista, be prepared to be busy every day.
Atmosphere: 1
Food: 1
Service: 1
stale rice and they never give me my sauces that i pay EXTRA for
Food: 1
Restaurantji Recommends
I love chipotle but this is probably one of the worst ones I’ve been too. Regularly out of things like steak, salad dressing, sauces, utensils. Inside is not very clean. Gets super busy during lunch times. Given all of this, it’s still the only chipotle we’ve got around here.
Atmosphere: 2
Food: 2
Service: 2
Didn’t know that one Chipotle could make me hate the entire brand but here we are.
Atmosphere: 1
Food: 3
Service: 1
So every time I order by DoorDash, I get less food than when I actually go in person. My burrito was cold. I had a little bit of meat even though I asked for extra meat cause I knew they were gonna give me a little portion. They have a lot of college students working there, and I don’t know if they have been trained the right way.
Atmosphere: 2
Food: 2
Service: 2
pretty dirty. lots of dirty dishes in plain sight and food and trash on the floor. skimpy portion sizes.
Atmosphere: 1
Food: 2
Service: 1
Absolute chaos 5 stars, a bit filthy but its a vibe.
Atmosphere: 5
Food: 5
Service: 5
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