Chipotle Mexican Grill

Burned, yet again. Went through the drive thru around 12:30 today and they forgot the chips we ordered and the sides of sour cream and salsa. I went back around to ask for them and got them so even though inconvenient it wasn't the real issue. The issue was that the food was tasteless and the order wasn't made right either. There was no queso on my husband's burrito which we paid extra for, and there was rice and beans on my tacos when I didn't want or order that. Every couple of months we try to go again because it used to be good and we are hoping for it to change since it's so close by and convenient.

Atmosphere: 1

Food: 1

Service: 1

I visited this location on Fourth of July on the way to Folsom lake. The girl working the line “Fiona” had an awful attitude. I get it. It’s a holiday. Nobody wants to work on a holiday but be grateful you have a job because there is a lot of people out there who would love to work- even if it was on a holiday.

The lack of enthusiasm, the lack of customer service, the lack of a simple smile and eye contact when asked, “ how is your day going?
Like we were a bother to her. But to our suprise, it was all googles and smiles with her co-workers.

Then To top it off. She was rude to my gf also and barely put any chicken in the tacos. When asked to put a little more meat, she uttered with a rude face, that will be double meat then.

Totally rude and unprofessional. Do better as a representative of your company. I won’t be going to this location again!!

Atmosphere: 1

Food: 5

Service: 1

I purposely order extra of everything to justify spending nearly $20 on chipotle because I usually can get a few meals out of it… this chipotle CONSISTENTLY gives me nearly half empty bowls.

Atmosphere: 1

Food: 1

Service: 1

What's in a big hurry called to ask a question he pretended he couldn't hear me and hung up on me

Atmosphere: 3

Food: 4

Service: 1

I got a bowl with double chicken and steak and they gave me jack shit, what are these serving sizes.

Atmosphere: 1

Food: 1

Service: 1

We came at 9:00pm and there was an employee named Sophia that was a really good server and when she was tipped she put the money in the donation jar. On the other hand, there was a certain male employee that was extremely stingy with the guacamole and meat, and looks like his name is Jeremy

Atmosphere: 4

Food: 5

Service: 5

Was here on Saturday, May 31 (9pm) with my friends. Got amazing service from Sophia! (Give her a raise) highly skilled server and excellent wrapping skills! The rest of the male staff was kinda mid. 5 star for Sofia. Wish I could rate employees.

Atmosphere: 5

Food: 5

Service: 5

Please give Sophia a raise, very good server

Atmosphere: 4

Food: 5

Service: 5

I had an issue with a recent order at Chipotle, and I have to say—Manager Jose handled it exceptionally well. From the moment I explained what happened, he was respectful, professional, and clearly focused on making things right. He listened without making excuses, owned the situation, and made a decision that showed he genuinely cares about his customers and the experience they have.

It’s rare these days to come across someone in customer service who not only fixes the problem but leaves you feeling better about the business than before the issue even happened. Jose did exactly that. Because of how he handled everything, I’ll definitely continue coming back to this location. Thank you, Jose, for turning the situation around and setting the standard for what great service looks like.

Atmosphere: 5

Service: 5

I wish it was possible to give zero stars because I would came thru the drive thru for pick up and the rice was so hard it was inedible then came thru another day to not be given utensils and kept waiting at the window and never came. Saying utensils in the bag when I asked and there was no utensils.

Atmosphere: 1

Food: 1

Service: 1

Great fresh food at a decent price!

Atmosphere: 3

Food: 5

Service: 5

The Chicken is blackened correctly at this location.

Food is always old and seems like it’s been sitting. My burrito at this location is always so small I feel like they are skimping everyone. The other chipotle down Douglas near Safeway is much much better. The management here is trash

had a disappointing experience at this Chipotle location. I placed an online order, and when I arrived to pick it up, I noticed the chips ordered were missing. To make matters Worse, the rice in my bowl was extremely hard and undercooked, making the meal inedible.

When brought these issues to the attention of the staff and manager, their response was incredibly rude and unprofessional. Rather than addressing the problem, they dismissed my concerns and offered no resolution.

l expect better quality and customer service from Chipotle, and this experience has made me reconsider returning to this location.

Food: 1

Service: 1

Recommended dishes: Burrito, Chips

EVERY single time i order through the drive thru they literally skimp my bowl. Sometimes the food here comes up nasty. This is the closest chipotle but theres one 5 mins down the road that has way fresher food, better employees, and they dont skimp your bowl. I paid $20 for this , chips, and a drink. Terrible service 10/10 dont recommend