shelby is the #queen, she is incredibly friendly even when she looks stressed out, the staff at this location are well trained and some of the kindest workers ive ever met. food is delicious, service is amazing, kudos to them <3
Atmosphere: 5
Food: 4
Service: 5
Micah Peek
It's Jack n crack, what else needs mention?
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries, Sourdough Jack with Fries, Sourdough Jack
Abby Rose
from my experience its always super busy since its the only fast food place open really late in this area but a worker, stephanie, is the nicest kindest and most patient worker i've ever met. today i heard two workers didnt show up and stephanie was handling it like a pro! with people back to back in the drive thru youd expect a worker to crumple under pressure but stephanie treated everyone with respect and urgency. she deserves a raise and some sort of award. if you see this stephanie i love you and you are so amazing!!! food was also amazing as always kudos to the chef ❤️❤️❤️
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage
Kiefer S
Best friendly workers
Atmosphere: 5
Food: 5
Service: 5
Hilda Rodriguez
Always good food. Getting pretty expensive though. $16 for a small bacon cheese burger & small onion rings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Rollin Shively
Drink machine is a little dirty, the very back seat next to the Drink machine is a little wobbly. Floors are also dirty, staff are atleast really nice and fast.
Atmosphere: 2
Food: 5
Service: 5
Vanessa Amos
Had a HORRIBLE experience last night, came in ordered over 20$ worth of food. They only gave me 4 tacos not my order which no big deal tried calling to see if I could get my money back I live 30 minutes away and wasted money and gas. The “shift leader” was very rude when I called. A simple “let’s fix this problem for you” would have been great. But no she was highly unprofessional, said it’s not that serious order mess ups happen which yes they do but give me money back and say how your going to fix the issue don’t try to down play it your a manager. Do your job. But no she chose to be condescending call me babe and if I’m going to be angry she will just hang up. She then hung up on me 3 different times. A “manager” then I spoke to a very kind gentleman named Anthony who was very professional and said he understood my frustration handled the situation like a MANAGER should! Meanwhile she is screaming in the back at him “hang up you’re not a shift leader” excuse me? He’s the only one willing to be professional and handle a situation with respect like a manager should. It’s so crazy she is a shift leader thinking it’s okay to yell and cuss at customers and employees. Do better. Anthony is great and I hope he gets a raise he’s professional and knows what he is doing. Shelby a manager called me this morning and was also very respectful how a manager should be and took care of the situation for me. Anthony and Shelby both deserve praise for their professionalism and I hope the “shift leader” working last night (who refused to tell me her name) never gets a job in costumer service again horrible attitude. Would be one star review if Shelby and Anthony weren’t working here.
Sara Smith
Shelby was amazing! She was quick with her service, kind, & talkative. We ordered a cheesecake & a spicy crunchy Jack wrap. Both were very fresh. The cheesecake tastes amazing & was a good temp. The wrap was fresh & hot. Just the perfect amount of spice. Thank you for your amazing service Shelby!
Atmosphere: 5
Food: 5
Service: 5
Alana Steers
We went through the Main St Grass Valley location at 8pm on June 2. In the drive-through, an angelic voice took our order. It was a big order. We pulled forward. This beautiful goddess takes our card so we can pay - she deserved to keep the card forever. A mysterious man was working in the background. When we got our food, the next four minutes were the best in my life. Sanwich? Perfectly crispy. Fries? Not even the same fries as ai ordered, but that’s fine. She knew I didn’t need onion fries; what my soul hungered for was the god-given, divinely-inspired straight fries. I have never had fries so well-seasoned, nor so warm and crispy. I almost cried. Five stars.
shelby is the #queen, she is incredibly friendly even when she looks stressed out, the staff at this location are well trained and some of the kindest workers ive ever met. food is delicious, service is amazing, kudos to them <3
Atmosphere: 5
Food: 4
Service: 5
It's Jack n crack, what else needs mention?
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Fries, Sourdough Jack with Fries, Sourdough Jack
from my experience its always super busy since its the only fast food place open really late in this area but a worker, stephanie, is the nicest kindest and most patient worker i've ever met. today i heard two workers didnt show up and stephanie was handling it like a pro! with people back to back in the drive thru youd expect a worker to crumple under pressure but stephanie treated everyone with respect and urgency. she deserves a raise and some sort of award. if you see this stephanie i love you and you are so amazing!!! food was also amazing as always kudos to the chef ❤️❤️❤️
Atmosphere: 3
Food: 5
Service: 5
Recommended dishes: Sausage
Best friendly workers
Atmosphere: 5
Food: 5
Service: 5
Always good food. Getting pretty expensive though.
$16 for a small bacon cheese burger & small onion rings
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Burger
Drink machine is a little dirty, the very back seat next to the Drink machine is a little wobbly. Floors are also dirty, staff are atleast really nice and fast.
Atmosphere: 2
Food: 5
Service: 5
Had a HORRIBLE experience last night, came in ordered over 20$ worth of food. They only gave me 4 tacos not my order which no big deal tried calling to see if I could get my money back I live 30 minutes away and wasted money and gas. The “shift leader” was very rude when I called. A simple “let’s fix this problem for you” would have been great. But no she was highly unprofessional, said it’s not that serious order mess ups happen which yes they do but give me money back and say how your going to fix the issue don’t try to down play it your a manager. Do your job. But no she chose to be condescending call me babe and if I’m going to be angry she will just hang up. She then hung up on me 3 different times. A “manager” then I spoke to a very kind gentleman named Anthony who was very professional and said he understood my frustration handled the situation like a MANAGER should! Meanwhile she is screaming in the back at him “hang up you’re not a shift leader” excuse me? He’s the only one willing to be professional and handle a situation with respect like a manager should. It’s so crazy she is a shift leader thinking it’s okay to yell and cuss at customers and employees. Do better. Anthony is great and I hope he gets a raise he’s professional and knows what he is doing. Shelby a manager called me this morning and was also very respectful how a manager should be and took care of the situation for me. Anthony and Shelby both deserve praise for their professionalism and I hope the “shift leader” working last night (who refused to tell me her name) never gets a job in costumer service again horrible attitude. Would be one star review if Shelby and Anthony weren’t working here.
Shelby was amazing! She was quick with her service, kind, & talkative. We ordered a cheesecake & a spicy crunchy Jack wrap. Both were very fresh. The cheesecake tastes amazing & was a good temp. The wrap was fresh & hot. Just the perfect amount of spice. Thank you for your amazing service Shelby!
Atmosphere: 5
Food: 5
Service: 5
We went through the Main St Grass Valley location at 8pm on June 2. In the drive-through, an angelic voice took our order. It was a big order. We pulled forward. This beautiful goddess takes our card so we can pay - she deserved to keep the card forever. A mysterious man was working in the background. When we got our food, the next four minutes were the best in my life. Sanwich? Perfectly crispy. Fries? Not even the same fries as ai ordered, but that’s fine. She knew I didn’t need onion fries; what my soul hungered for was the god-given, divinely-inspired straight fries. I have never had fries so well-seasoned, nor so warm and crispy. I almost cried. Five stars.
Atmosphere: 5
Food: 5
Service: 5
Does Not Accept EBT
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
This place needs an upgrade of employees. 35 minutes in the drive thru is so lame.
Went here on a Saturday night, about 10: 30 pm. We were the 4th car in line. It took at least 20-25 minutes after ordering to get our food.
Atmosphere: 2
Food: 4
Service: 2
Been going here for years. Consistent food and service the entire time. Best egg rolls in town!
Parking: Plenty of parking in their private lot.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sourdough Jack with Fries, Egg Rolls, Sourdough Jack, Burger, Curly Fries, Fries, Jumbo Jack, Ultimate Cheeseburger, Breakfast Sandwich, Buttery
I love the service here the tacos are awesome and I love this place
Atmosphere: 5
Food: 5
Service: 5
Good as far as Jack in the box goes, the drive threw was fast, and all was correct, so no complaints.
Food: 4
Service: 4
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