I recently visited Wendy's at SM Jazz Mall and ordered a Frosty to take out while I waited for my chili con to be ready. The cashier prepared my Frosty in advance, but since it took a while for the chili to be made, it melted. When I pointed out that it had melted, the cashier opened the cup, saw that it was indeed melted, and then threw it in the trash right before me. I asked her why she did that, and she replied, "Anyway, we cannot eat that anymore, and it's not allowed." I didn't appreciate her actions; instead of throwing it away, she could have set it aside and prepared a new one.
Kayla Burke
Simply Unacceptable
Wendy’s Restaurant #00011542
238 South Mayo Trail
Pikeville, KY 41501
606-432-5060
June 5th, 2025
I recently visited Wendy's and it was an experience I would not wish on anyone. My Family waited for over an hour for our food, which is simply inexcusable. When the food finally arrived, the fries were cold and hard, making them completely inedible.
To add insult to injury, I ordered a salad with croutons, which I paid for, but the salad came without them. The front staff, specifically Nicholas (as per the receipt) , was extremely unconcerned with the customers and didn't disclose the lack of croutons until confronted.
The dining room was a mess, with no napkins, eating utensils, straws, or cups for ketchup. We had to stand at the counter for an additional 20 minutes before someone finally approached us, and even then, it was Nicholas who seemed indifferent and didn't offer any assistance or solutions to the multiple upset customers in the dining area. He didn't offer to help or provide any solutions, and it was clear he couldn't be bothered with the customers' needs.
I couldn't find a manager on duty, and the staff seemed uninterested and unprepared. This level of disorganization and neglect is not what I expect from a national fast food chain. Wendy's management needs to address these issues immediately and improve their customer service.
Holly Weber
Ordered a pickup order, sent my husband, didn’t receive all of our food. It was 12:30am & we didn’t want to go back. Went back the next day, late morning, with our receipt. The local Wendy’s refused to do anything, because I didn’t come back the night before. Horrible customer service!!!!
Gina Bevis Kendall
Once again our order is wrong and the food is terrible!! All my husband wanted was a plain cheeseburger (meat & cheese only) I get home and it has lettuce and mayo!!!!! This happens every single time! The nuggets are way over cooked and the fries are about as stale as they can be. I don't know why we keep going here, but trust me we are never going back to this location (Towne Lake Pkwy, Woodstock) sucks. get it together Wendy's TLP!!
Cody James Szelogowski
yall need to do something about your fish sandwich. it's horrible
Gerrit Orthlieb
They were super busy but fast and really friendly. Shootout to Alejandro, he was really professional and capable
Atmosphere: 5
Food: 5
Service: 5
Debbie Frasula
Great for a quick lunch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili, Wendy’S Baconator Jr Bacon Cheeseburger and Big Bacon Classic, Hamburger
Steve
Kiosk is always out of order, lady taking our order barely speaks English.
Atmosphere: 2
Food: 2
Service: 2
Robbie Larkins
Drive thru never gives me full order everytime
Atmosphere: 3
Food: 4
Service: 2
Steve Crane
Didn't seem like I had waited very long for my Dave's single but I got free fries because it wasn't fast enuf for the crew. Good lookin out wendys
Absolutely disgusting food. Soggy sandwiches, cold stale fries as if they've been sitting out for hours, my delivery order did not have straws for any of the drinks, and due to something on their end, it's impossible to place an order using the wendys app so I ended up having to use a delivery app and spending 1.5x - 2x the cost just to have it delivered and deal with the frustrations of those apps that do not make things easy.
Food: 1
Steven Spreadbury
Absolutely the best service and friendly staff. They deal with a lot of riffraff with the homeless shelter down the street and still serve with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Nick
This is a nice new Wendy's store. The staff are quick, friendly, and accurate. The location is easy to get in and out of as well. The only issue are the many vagrants who hang around it constantly, loitering and smoking. Otherwise, this would be the perfect Wendy's.
Ordered single Dave's with cheese, no pickles to go waited while others picked up their orders off the counter, having to look and see if it was theirs girl bagging food could not speak English. How hard could it be to pronounce Bill. She turned the screen around so we could see the names on the orders (seriously) got mine and left to see pickles. I guess the cook can't read English either.
I recently visited Wendy's at SM Jazz Mall and ordered a Frosty to take out while I waited for my chili con to be ready. The cashier prepared my Frosty in advance, but since it took a while for the chili to be made, it melted. When I pointed out that it had melted, the cashier opened the cup, saw that it was indeed melted, and then threw it in the trash right before me. I asked her why she did that, and she replied, "Anyway, we cannot eat that anymore, and it's not allowed." I didn't appreciate her actions; instead of throwing it away, she could have set it aside and prepared a new one.
Simply Unacceptable Wendy’s Restaurant #00011542 238 South Mayo Trail Pikeville, KY 41501 606-432-5060 June 5th, 2025 I recently visited Wendy's and it was an experience I would not wish on anyone. My Family waited for over an hour for our food, which is simply inexcusable. When the food finally arrived, the fries were cold and hard, making them completely inedible. To add insult to injury, I ordered a salad with croutons, which I paid for, but the salad came without them. The front staff, specifically Nicholas (as per the receipt) , was extremely unconcerned with the customers and didn't disclose the lack of croutons until confronted. The dining room was a mess, with no napkins, eating utensils, straws, or cups for ketchup. We had to stand at the counter for an additional 20 minutes before someone finally approached us, and even then, it was Nicholas who seemed indifferent and didn't offer any assistance or solutions to the multiple upset customers in the dining area. He didn't offer to help or provide any solutions, and it was clear he couldn't be bothered with the customers' needs. I couldn't find a manager on duty, and the staff seemed uninterested and unprepared. This level of disorganization and neglect is not what I expect from a national fast food chain. Wendy's management needs to address these issues immediately and improve their customer service.
Ordered a pickup order, sent my husband, didn’t receive all of our food. It was 12:30am & we didn’t want to go back. Went back the next day, late morning, with our receipt. The local Wendy’s refused to do anything, because I didn’t come back the night before. Horrible customer service!!!!
Once again our order is wrong and the food is terrible!! All my husband wanted was a plain cheeseburger (meat & cheese only) I get home and it has lettuce and mayo!!!!! This happens every single time! The nuggets are way over cooked and the fries are about as stale as they can be. I don't know why we keep going here, but trust me we are never going back to this location (Towne Lake Pkwy, Woodstock) sucks. get it together Wendy's TLP!!
yall need to do something about your fish sandwich. it's horrible
They were super busy but fast and really friendly. Shootout to Alejandro, he was really professional and capable
Atmosphere: 5
Food: 5
Service: 5
Great for a quick lunch
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chili, Wendy’S Baconator Jr Bacon Cheeseburger and Big Bacon Classic, Hamburger
Kiosk is always out of order, lady taking our order barely speaks English.
Atmosphere: 2
Food: 2
Service: 2
Drive thru never gives me full order everytime
Atmosphere: 3
Food: 4
Service: 2
Didn't seem like I had waited very long for my Dave's single but I got free fries because it wasn't fast enuf for the crew. Good lookin out wendys
Food: 5
Service: 5
Restaurantji Recommends
Absolutely disgusting food. Soggy sandwiches, cold stale fries as if they've been sitting out for hours, my delivery order did not have straws for any of the drinks, and due to something on their end, it's impossible to place an order using the wendys app so I ended up having to use a delivery app and spending 1.5x - 2x the cost just to have it delivered and deal with the frustrations of those apps that do not make things easy.
Food: 1
Absolutely the best service and friendly staff. They deal with a lot of riffraff with the homeless shelter down the street and still serve with a smile.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
This is a nice new Wendy's store. The staff are quick, friendly, and accurate. The location is easy to get in and out of as well. The only issue are the many vagrants who hang around it constantly, loitering and smoking. Otherwise, this would be the perfect Wendy's.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Hamburger, Spicy Chicken Sandwich, Crispy Chicken Sandwich
this is just straight stupidity
Food: 1
Ordered single Dave's with cheese, no pickles to go waited while others picked up their orders off the counter, having to look and see if it was theirs girl bagging food could not speak English. How hard could it be to pronounce Bill. She turned the screen around so we could see the names on the orders (seriously) got mine and left to see pickles. I guess the cook can't read English either.
Atmosphere: 2
Food: 3
Service: 2
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