The people helping do not seem like they like their jobs. They were also not trained well on allergies. I had to tell them how to scoop my daughter’s ice cream and make it up. A little smile goes a long way!
Don J
They can get packed quickly but the servers move pretty quickly and the ice cream is great so its worth the short wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Overload, Strawberry
Nicole Nicks
This is the third time I have come to this ice creamery, and my ice cream was not mixed or they had to add another scoop of ice cream on top of my already mixed ice cream. Also, this last time I came here which has never happened to me before the girl mixed my ice cream and it was melted. so to Each their own with this ice creamery in Hayward. As for me, I’m gonna find a different Cold stone that can make my ice cream better.
Atmosphere: 4
Food: 3
Service: 1
Jordan E
Don't remember what I got. Didn't even know the sizes. They served huge scoops. Cute girls.
Yasmeen Hussain
Super happy with this Cold Stone location! The ladies here today were wonderful! The place is super clean and service was great! We had Yessica make our ice creams and she killed it! She gave the perfect amount of ice cream and mixed in the toppings so well. She also didn't skimp out on the amount. I've been the cold stone in Fremont and this one beats it!
Atmosphere: 5
Food: 5
Service: 5
Jeff F.
It's usually a hit or miss. Depending on who is working would depend on if the containers have enough ice cream or not.I usually base my tip on the quality from the previous visit and the day of the visit. So if I have 2 lousy visits in a row, then I will not leave a tip at all.With newer staff comes the learning curve of how much ice cream is needed for the different size containers.
Norma F
Cool reception. Vanilla shake didn't taste as good as vanilla shake from Hayward Cold
Atmosphere: 3
Food: 3
Service: 3
Jeffrey MF
It's usually a hit or miss. Depending on who is working would depend on if the containers have enough ice cream or not.
I usually base my tip on the quality from the previous visit and the day of the visit. So if I have 2 lousy visits in a row, then I will not leave a tip at all.
With newer staff comes the learning curve of how much ice cream is needed for the different size containers.
Henny
Bad customer service never going back
Pretty Stuph
This 1 is not far from the house. But boy, that ish adds up!
The people helping do not seem like they like their jobs. They were also not trained well on allergies. I had to tell them how to scoop my daughter’s ice cream and make it up. A little smile goes a long way!
They can get packed quickly but the servers move pretty quickly and the ice cream is great so its worth the short wait.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Oreo Overload, Strawberry
This is the third time I have come to this ice creamery, and my ice cream was not mixed or they had to add another scoop of ice cream on top of my already mixed ice cream. Also, this last time I came here which has never happened to me before the girl mixed my ice cream and it was melted. so to Each their own with this ice creamery in Hayward. As for me, I’m gonna find a different Cold stone that can make my ice cream better.
Atmosphere: 4
Food: 3
Service: 1
Don't remember what I got. Didn't even know the sizes. They served huge scoops. Cute girls.
Super happy with this Cold Stone location! The ladies here today were wonderful! The place is super clean and service was great! We had Yessica make our ice creams and she killed it! She gave the perfect amount of ice cream and mixed in the toppings so well. She also didn't skimp out on the amount. I've been the cold stone in Fremont and this one beats it!
Atmosphere: 5
Food: 5
Service: 5
It's usually a hit or miss. Depending on who is working would depend on if the containers have enough ice cream or not.I usually base my tip on the quality from the previous visit and the day of the visit. So if I have 2 lousy visits in a row, then I will not leave a tip at all.With newer staff comes the learning curve of how much ice cream is needed for the different size containers.
Cool reception. Vanilla shake didn't taste as good as vanilla shake from Hayward Cold
Atmosphere: 3
Food: 3
Service: 3
It's usually a hit or miss. Depending on who is working would depend on if the containers have enough ice cream or not.
I usually base my tip on the quality from the previous visit and the day of the visit. So if I have 2 lousy visits in a row, then I will not leave a tip at all.
With newer staff comes the learning curve of how much ice cream is needed for the different size containers.
Bad customer service never going back
This 1 is not far from the house. But boy, that ish adds up!
Restaurantji Recommends
Horrible customer service
Thank you ?
Good ice cream
Poor quality ice cream. Flavors taste artificial. I suspect the use of stabilizers. The employees at this location were nice though.
Small place but I sat alone and had my ice cream it was pretty good .
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