Dunkin'

268 Jackson St, Hayward
(510) 244-7191

Recent Reviews

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Romeo Bravo

At 12PM, I scheduled two dozen donuts and two coffee boxes for a large group of co-workers, which came up to over $100, I scheduled for a pick-up of 4:45pm. I showed up at 4:45pm, and they said they wouldn't be able to complete my order because they didn't have any donuts left...even with 4.5 hour notice! It has been over three weeks later and I still haven't received a refund for the purchase I never received. This company straight up stole from me and the snotty little employees were just playing on their phones while the business loses money and the respect of their customers. I am following up with my credit card company and negative review through the Better Business Bureau (BBB). I would never go back to Dunkin Donuts again.

Atmosphere: 1

Food: 1

Service: 1

DJ 57

They barely put any cream cheese

Atmosphere: 2

Food: 2

Service: 2

Edward Adams

Had no donuts, coffee not ready, unfriendly staff, odd entrance and parking. Predict they will be closed permanently if they don't do a complete overhaul.

Turner Michelle

In this economy, you would think businesses would be more aware of the portion to $$ spent. I get this sandwich all the times. They are playing with the amount of bacon they put on it. $8, for this is ridiculous. It an egg and cheese croissant with a hint of bacon. I normally ignore it but not today. I will never buy this again. You can play with someone else money not mine. There are other places to go, to get what you pay for. This isn't it. P.S. and it was burnt.

Atmosphere: 2

Food: 2

Service: 2

Angelica Marie Emilla Alejandra Angela Atkinson

But sad is I only see one person in here cashiering and making the drinks and food this place is always short staff.
Back in 2019 2020 and 2021 and 2022 you guys had a really good iced coffee and I have recently been ordering it again and it absolutely tastes disgusting it's literally all milk and all syrup and no coffee at all 😭 50% milk 40% sugar syrup and 10% coffee hate to say but McDonald's has better iced coffee ):

Atmosphere: 2

Food: 2

Service: 2

Cadillac 415

I’m updating my review, after coming here two other times I can say that they have improved service and do a pretty good job 👍🏾

Atmosphere: 5

Food: 5

Service: 5

Katice Harris

I usually like this place but today I received a jelly donut with no jelly. Also, the chocolate cream donut had a string in it, not on it🤢. It was white. Not sure if it was hair or not. Very disappointed. I get off work early in the morning, I stopped by to get a treat. Not the treat I was looking for. Outside of that customer service is always great. Was helped quickly.

Atmosphere: 5

Food: 1

Service: 5

Richard Martin

No customers there. I only ordered 2 wraps. Sign said my order was ready. Took 7 minutes of waiting. Service sucks. A lot of bla bla bla

Atmosphere: 4

Food: 4

Service: 1

jaq carter

The food good, the service sucks, you suppose to take care of the customers that in the store right. Wrong, they had me sitting for 45min for 2 donuts until they were done with their door dash order after I ordered inside the store. they were just looking me like did you order already. when you walk into the store. No hello, no be right with you. Everyone in the store.

Atmosphere: 4

Food: 5

Service: 2

Danica Roxas

I bought a Large Brown Sugar Shakin latte and I got the drink in a medium cup and after they changed it to Large cup I got the drink not all the way full and they have our bagel sandwich wrong and they have to make it twice. I was disappointed. I think coming around 2 PM is not good because the people there has no help and the other worker is rude with the other worker that was on the cashier plus she didn't have no help from that other lady that was being rude to make drinks. I liked the people that works in the morning better. More friendly and greet customers.

Atmosphere: 2

Food: 1

Service: 1

Xueting Ye

I use to go Dunkin for than Starbucks, but this one location is my first time to try. Employees are out of knowledge and need better training. Inside is okay, clean and neat, maybe because it’s not a busy hour.
I do not recommend come to this location.

Samer Madarani

Great service and coffee! We didn't like one of the drinks we got and they replaced it free of charge.

Great spot!

Moses Nervis

They take too long bro.... Just.... Oh my God so long ⏳😓

Alex Kons

If you like waiting 15 mins for a cup of coffee, umm this is the spot.

Alisher Ibrayev

I ordered 2 eggs sandwich and I have no idea how people can eat it. No salt or pepper added. Eggs fells like a plastic. I do not recommend to eat anything from here if you care about your health. Will never ever come again.

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