I didn’t plan on writing a review, hoping my first visit was just a fluke. However, after today’s second visit, it’s clear that there are serious issues. The place was chaotic—receipts piled up, orders waiting to be made, and only one employee at the counter trying to handle everything. Although the manager was friendly, they didn’t show any urgency, simply calling out instructions rather than actively helping. The store itself was also messy, and a few customers ended up walking out. It’s disappointing because Dunkin’ has great potential, but this location feels dysfunctional. They also seem to regularly be out of menu items. Corporate or a district manager should step in, as this is becoming a liability for the brand.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Sandwich
Blagoje Djordjevic
Very bad service, very slow, rude workers, always out of something
Atmosphere: 1
Food: 3
Service: 1
James Aguilar
Took a long time to get out order of breakfast sandwich meals. Almost an hour waiting and the order was incorrect. Otherwise, good coffee and donuts.
Atmosphere: 4
Food: 4
Service: 2
Elizabeth Ramos
I was hungry and I stopped by for a cafe and I found that they have a special coffee, bagel and hashbrown for 6 dollars and they also had the dunkin bucket, it was worth the visit
Atmosphere: 5
Food: 5
Service: 5
Avigail Perez
6AM staff was very slow...still looks sleepy while serving and people is on a rush. Did not even greet good morning. The worst part is, before getting my order to box it, she asked to pay first...all of the stores get your order first, box it then pay before giving to customer, it is as if i am going to run away...very poor customer service
Food: 5
Service: 1
Recommended dishes: Doughnuts
Kennet Santana
Horrible service on 10/5/2024 at 11AM
Jason Cannon
It's really sad that the owners/management of this place leave employees to work by themselves. I have seen this numerous times. That staff that is left abandoned here are always really nice though. There is one employee working at the time of this photo. 8 o'clock in the morning. More people just keep walking in.
Lewis Penner
Been here more than one time and they don't have more than a couple things made. It opens at 5 a.m. and was told they have everything at around 8 a.m. there are plenty of family owned donut shops in Hayward that are far more deserving of your business. These people are a waste of your time. Donut Factory is family owned and operated just a few blocks away from this Dunkin. They get ready for business before the doors open. You won't be standing there wasting time for 45 minutes to get a dozen donuts and a coffee.
Kathleen Jo
Use the app to pre-order. Been here twice and unfortunately they’re very short staffed so orders take a long time. 30minute wait for a breakfast sandwich and egg bites.
Fuad Khan
Worse customer service and waste of money in this location. I don’t know if corporate office even cares about these reviews or customers .
This dunkn is always clean and the staff is super friendly and works hard. The food is fresh and made You can tell the upper management or owners understaff the place so that’s a bummer, if owners or management reads this, you should really treat your employees better. You’ve got a morning crew that goes above and beyond.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Jorge Medina
Stale donuts, drinks made with water. If you're okay with that, good. I prefer the Dunkin' at 1477 Berryessa Rd, San Jose, CA 95133. The drinks there are unmatched. I expected the same here, but I was disappointed.
Atmosphere: 2
Food: 2
Service: 3
Macadamian SuperBaller
The place is super clean but the donuts are too pricey...$2.19 for a small plain glazed or a Boston creme
Atmosphere: 4
Food: 5
Service: 5
Waqar Shah
I have always been a fan of the Hayward Jackson Dunks (I’m from the east coast and we all call Dunkin “Dunks”) but now I just love them. The two young gentlemen Jermaine and Louise behind the counter added a turbo shot on the house to my iced latte because as I had never tried one and Im hooked... If you ever meet Jermaine or Louise behind the counter please know you will be treated with genuine and sincere respect! 10/10 will recommend to all the friends!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mocha Signature Iced Latte
J S
I wish I could say excellent customer service but I think it was just a matter of being shorthanded their food is delicious the breakfast sandwiches are my favorite coffee is delicious I think they just need more help. I will go back.
I didn’t plan on writing a review, hoping my first visit was just a fluke. However, after today’s second visit, it’s clear that there are serious issues. The place was chaotic—receipts piled up, orders waiting to be made, and only one employee at the counter trying to handle everything. Although the manager was friendly, they didn’t show any urgency, simply calling out instructions rather than actively helping. The store itself was also messy, and a few customers ended up walking out. It’s disappointing because Dunkin’ has great potential, but this location feels dysfunctional. They also seem to regularly be out of menu items. Corporate or a district manager should step in, as this is becoming a liability for the brand.
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Sandwich
Very bad service, very slow, rude workers, always out of something
Atmosphere: 1
Food: 3
Service: 1
Took a long time to get out order of breakfast sandwich meals. Almost an hour waiting and the order was incorrect. Otherwise, good coffee and donuts.
Atmosphere: 4
Food: 4
Service: 2
I was hungry and I stopped by for a cafe and I found that they have a special coffee, bagel and hashbrown for 6 dollars and they also had the dunkin bucket, it was worth the visit
Atmosphere: 5
Food: 5
Service: 5
6AM staff was very slow...still looks sleepy while serving and people is on a rush. Did not even greet good morning. The worst part is, before getting my order to box it, she asked to pay first...all of the stores get your order first, box it then pay before giving to customer, it is as if i am going to run away...very poor customer service
Food: 5
Service: 1
Recommended dishes: Doughnuts
Horrible service on 10/5/2024 at 11AM
It's really sad that the owners/management of this place leave employees to work by themselves. I have seen this numerous times. That staff that is left abandoned here are always really nice though. There is one employee working at the time of this photo. 8 o'clock in the morning. More people just keep walking in.
Been here more than one time and they don't have more than a couple things made. It opens at 5 a.m. and was told they have everything at around 8 a.m. there are plenty of family owned donut shops in Hayward that are far more deserving of your business.
These people are a waste of your time. Donut Factory is family owned and operated just a few blocks away from this Dunkin.
They get ready for business before the doors open. You won't be standing there wasting time for 45 minutes to get a dozen donuts and a coffee.
Use the app to pre-order. Been here twice and unfortunately they’re very short staffed so orders take a long time. 30minute wait for a breakfast sandwich and egg bites.
Worse customer service and waste of money in this location. I don’t know if corporate office even cares about these reviews or customers .
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
This dunkn is always clean and the staff is super friendly and works hard. The food is fresh and made You can tell the upper management or owners understaff the place so that’s a bummer, if owners or management reads this, you should really treat your employees better. You’ve got a morning crew that goes above and beyond.
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Sandwich
Stale donuts, drinks made with water. If you're okay with that, good. I prefer the Dunkin' at 1477 Berryessa Rd, San Jose, CA 95133. The drinks there are unmatched. I expected the same here, but I was disappointed.
Atmosphere: 2
Food: 2
Service: 3
The place is super clean but the donuts are too pricey...$2.19 for a small plain glazed or a Boston creme
Atmosphere: 4
Food: 5
Service: 5
I have always been a fan of the Hayward Jackson Dunks (I’m from the east coast and we all call Dunkin “Dunks”) but now I just love them. The two young gentlemen Jermaine and Louise behind the counter added a turbo shot on the house to my iced latte because as I had never tried one and Im hooked... If you ever meet Jermaine or Louise behind the counter please know you will be treated with genuine and sincere respect! 10/10 will recommend to all the friends!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Mocha Signature Iced Latte
I wish I could say excellent customer service but I think it was just a matter of being shorthanded their food is delicious the breakfast sandwiches are my favorite coffee is delicious I think they just need more help. I will go back.
Atmosphere: 3
Food: 5
Service: 3
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