This Jack in the Box visit was an absolute trainwreck, and I’m still trying to figure out how it all went so wrong.
First off, the wait time was insane — over 20 minutes in the drive-thru for a relatively simple order. When I finally got my food, the order was completely wrong. I paid for a double chicken patty sandwich — they gave me a sad bun with one in it. Also ordered large fries, got medium instead. Strike one.
Then, I got 20 tacos and was given just 2 hot sauce packets. That’s one packet for every ten tacos. Who thought that was okay? And on top of that, they only gave me 2 ranch cups for an order over $150. Like really? For that much food, two ranches? That's just lazy.
Every soda was completely flat, like they hadn’t changed the syrup or carbonation in days. It tasted like dirty water with a hint of regret. And the fries? Over-salted to oblivion, clearly the work of a night shift that had already checked out.
But wait — it gets better. I had to drive all the way back to the store because of the missing chicken patties and the wrong fries. No apology, no compensation, not even a sense of urgency. Just blank stares and a weak attempt to fix what shouldn’t have been messed up in the first place.
This was a complete failure of customer service, quality control, and basic fast food competence. Never again. Jack in the Box, you owe me my time, my money, and my taste buds back.
Atmosphere: 1
Food: 1
Service: 1
DarkMatter
Food was amazing, staff was nice and we got our feed very quickly. The restaurant had a feeling of the early 2000s and that was really nice
Atmosphere: 5
Food: 5
Service: 5
Santiago E. Portades, Sr. (Sante)
Recommended to all! Very fast & reliable. Service was excellent. Food was so, so, delicious!
Atmosphere: 3
Food: 4
Service: 4
Rachel T
Rich is a good person to have in the driveway I was having a ruff day and I appreciate his kindness and good customer service!
Atmosphere: 5
Food: 5
Service: 5
zahra
i was having an emergency like an actual emergency and called them, knocked on the door for ages, and they ignored me until they finally answered the phone and wouldn’t let me in for an EMERGENCY it wasn’t something little it was BAD. they had no sympathy and were not understanding at all, i can’t imagine turning away someone for something so easy to do for someone. i would never turn away someone who just needed to go somewhere private like the bathroom for something so urgent and terrible.
Atmosphere: 1
Service: 1
Terry Calvery
Customer service was great, food was amazing and the wait time was not that bad. I'd go there again and definitely recommend to others
Atmosphere: 5
Food: 5
Service: 5
Glenn Comp
Great Fast Friendly Customer Service
Atmosphere: 5
Food: 5
Service: 5
Danny Ruby
I went jack-in-the-Box on (31005 Missionin Blvd Hayward ca) this location 3-4 time in a week and I always told them make hot my food , but I don’t know what happened most of the time food is very, very cold , and sometime they forget some items,in my order , I feel like I waste my money and my time
Atmosphere: 1
Food: 1
Service: 1
iman sam
Like all the places
Atmosphere: 3
Food: 3
Service: 4
Felipe Estrada
They practically give you cold food, the bread even seems like they take it out of the refrigerator, they don't heat it at all, they charge for the ranch and the soda tastes strange.
Jack in the box is jack in the box. Can't go wrong!
Atmosphere: 4
Food: 5
Service: 4
Pau B
Great burgers and very very well priced. The potatoes are amazing. I love this site. If you go to San Francisco you have to go. Without fail you have to try the Oreo Shake... it's spectacular.
Atmosphere: 5
Food: 5
Service: 5
Marcus Pun
Meat lovers burrito, Vanilla iced coffee Fries Usually Jack fries are hotter than anyone else's which is why I get them.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Burger
Ashveen Goundar
A one star restaurant very fond of making mistakes and acting smart team leaders. Recognizing rich for lieing his name. The lady working said he is a team leader who is next to the store Manager. Recognizing rich for saying franchise is different to app orders...very poorly managed restaurant. Need better coaching
⭐ 1 Star – A Total Disaster from Start to Finish
This Jack in the Box visit was an absolute trainwreck, and I’m still trying to figure out how it all went so wrong.
First off, the wait time was insane — over 20 minutes in the drive-thru for a relatively simple order. When I finally got my food, the order was completely wrong. I paid for a double chicken patty sandwich — they gave me a sad bun with one in it. Also ordered large fries, got medium instead. Strike one.
Then, I got 20 tacos and was given just 2 hot sauce packets. That’s one packet for every ten tacos. Who thought that was okay? And on top of that, they only gave me 2 ranch cups for an order over $150. Like really? For that much food, two ranches? That's just lazy.
Every soda was completely flat, like they hadn’t changed the syrup or carbonation in days. It tasted like dirty water with a hint of regret. And the fries? Over-salted to oblivion, clearly the work of a night shift that had already checked out.
But wait — it gets better. I had to drive all the way back to the store because of the missing chicken patties and the wrong fries. No apology, no compensation, not even a sense of urgency. Just blank stares and a weak attempt to fix what shouldn’t have been messed up in the first place.
This was a complete failure of customer service, quality control, and basic fast food competence. Never again. Jack in the Box, you owe me my time, my money, and my taste buds back.
Atmosphere: 1
Food: 1
Service: 1
Food was amazing, staff was nice and we got our feed very quickly. The restaurant had a feeling of the early 2000s and that was really nice
Atmosphere: 5
Food: 5
Service: 5
Recommended to all! Very fast & reliable. Service was excellent. Food was so, so, delicious!
Atmosphere: 3
Food: 4
Service: 4
Rich is a good person to have in the driveway I was having a ruff day and I appreciate his kindness and good customer service!
Atmosphere: 5
Food: 5
Service: 5
i was having an emergency like an actual emergency and called them, knocked on the door for ages, and they ignored me until they finally answered the phone and wouldn’t let me in for an EMERGENCY it wasn’t something little it was BAD. they had no sympathy and were not understanding at all, i can’t imagine turning away someone for something so easy to do for someone. i would never turn away someone who just needed to go somewhere private like the bathroom for something so urgent and terrible.
Atmosphere: 1
Service: 1
Customer service was great, food was amazing and the wait time was not that bad. I'd go there again and definitely recommend to others
Atmosphere: 5
Food: 5
Service: 5
Great Fast Friendly Customer Service
Atmosphere: 5
Food: 5
Service: 5
I went jack-in-the-Box on (31005 Missionin Blvd Hayward ca) this location 3-4 time in a week and I always told them make hot my food , but I don’t know what happened most of the time food is very, very cold , and sometime they forget some items,in my order , I feel like I waste my money and my time
Atmosphere: 1
Food: 1
Service: 1
Like all the places
Atmosphere: 3
Food: 3
Service: 4
They practically give you cold food, the bread even seems like they take it out of the refrigerator, they don't heat it at all, they charge for the ranch and the soda tastes strange.
Restaurantji Recommends
Jack in the box is jack in the box. Can't go wrong!
Atmosphere: 4
Food: 5
Service: 4
Great burgers and very very well priced. The potatoes are amazing. I love this site. If you go to San Francisco you have to go. Without fail you have to try the Oreo Shake... it's spectacular.
Atmosphere: 5
Food: 5
Service: 5
Meat lovers burrito, Vanilla iced coffee
Fries Usually Jack fries are hotter than anyone else's which is why I get them.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Fries, Burger
A one star restaurant very fond of making mistakes and acting smart team leaders. Recognizing rich for lieing his name. The lady working said he is a team leader who is next to the store Manager. Recognizing rich for saying franchise is different to app orders...very poorly managed restaurant. Need better coaching
Atmosphere: 1
Food: 1
Service: 1
Food was great
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Two Tacos, Breakfast Sandwich
Loading...