We spent thousands to host an event here and learn every single way a customer shouldn’t be treated. Here’s a short list : (1) We were given a 24 hour notice on how our 2 month long booking for a religious event will be next to a blasting music party. One day notice. (2) items we aligned on for the menu never showed up. When asked why, we got a response saying “we were awaiting your confirmation” even though it was on the order form (3) after planning a 70 person event we got yelled at for asking for 2 more chairs. (4) when asked for any other help with guest we got raised voices and lack of response to the point that even our guests noticed. THE MAIN EVENT PLANNER LACKS BASIC BUSINESS ACUMEN ON HOW TO SPEAK TO CUSTOMERS
Atmosphere: 1
Food: 3
Service: 1
Model P.
Customer service sucks. Guy in the office is too bossy. No smile despite giving them repeat business. Conflicting practices. No longer wish to.hold my group meetings here.
Shoaib Mamoon
Very unusual timing. Take out only. There was no printed menu. 20 min wait time for Spicy goat biryanii. Very big plate. Tasted
Atmosphere: 3
Food: 4
Service: 5
Alexandra Dalzell
Tasty food, kind owners, and great customer service.
Food: 5
lala yup
amazing!!
Atmosphere: 5
Food: 5
Service: 5
Vida Perez
Worst place ever. Never answers the phone. Signs says open but they’d be closed. No 1 to help at the counter ever . Food is way too spicy and pricey compared to other cuisines.
Veera Perez
Worst place ever. Never answers the phone. Signs says open but they’d be closed. No 1 to help at the counter ever . Food is way too spicy and pricey compared to other cuisines.
Kesh Khilnani
Unless place to go to, when you get there they some kind of banquet going on. Sadly they have no designated area for walk-in guests. The manager is rude as well, did not apologize or suggest anything in the area. The answer I got was 'You can look it up, can't you?' Sadly very disappointed with the place.
Meena B.
I went to them with a request to rent their party halls. The owners are very accommodating and they work with you to help you hold the event. Their catering menu offers many varieties and there is something for everyone. Again even with menu selections they offer you ideas based on the kind of group you have. I am really looking forward to our event at Mughal Restaurant party halls.I highly recommend this business.
Leandro E.
My first Biryani was in London !!!!! OMG !!!! The Lamb Biryani at Mughal restaurant is the best bar none thank you.
It's a restaurant on the very corner of this Lucky complex, almost can't see it. But that has to be very unfortunate for the ones who don't see it haha, you are missing out on some amazing food! The chicken tikka masala & the biryanis and the wraps! Everything is so delicious and mouth watering! Please check this restaurant and the banquet rooms they have as well!
Dinerwhoknows
Spoke to the Owner /Chef Hanif and right away I realized that this person knows what he is doing from his Muslim name to the name of his establishment. Besides that he is from Delhi, the heart of Mughlai Cuisine. Because of the Pandemic they are presently doing only Delivery or Pickup. Though we noticed a buffet sitting idle on one side of the restaurant from the good old days. Since March this year I have been craving for lamb so we ordered on Grub Hub a Chicken Sheekh Kebab, Saag Gosht, a Kadhai Gosht and a few Naans . Situated right on 880 in Hayward we were there on time and on calling them our bag was promptly delivered to our trunk. The Kebabs as it should be were off the Tandoori oven piping hot and juicy with a Green Mint Chutney and a small Mixed Salad. Both the lamb dishes were so succulent and authentic to perfection very true to their name, I could not stop eating. And my wife said so too. 'Mughlai' is interpreted as North Indian Mughlai Cuisine, a food completely different from North Indian Punjabi Cuisine and this restaurant has captured that essence! Bravo Chef Hanif!
We spent thousands to host an event here and learn every single way a customer shouldn’t be treated. Here’s a short list : (1) We were given a 24 hour notice on how our 2 month long booking for a religious event will be next to a blasting music party. One day notice. (2) items we aligned on for the menu never showed up. When asked why, we got a response saying “we were awaiting your confirmation” even though it was on the order form (3) after planning a 70 person event we got yelled at for asking for 2 more chairs. (4) when asked for any other help with guest we got raised voices and lack of response to the point that even our guests noticed. THE MAIN EVENT PLANNER LACKS BASIC BUSINESS ACUMEN ON HOW TO SPEAK TO CUSTOMERS
Atmosphere: 1
Food: 3
Service: 1
Customer service sucks. Guy in the office is too bossy. No smile despite giving them repeat business. Conflicting practices. No longer wish to.hold my group meetings here.
Very unusual timing. Take out only. There was no printed menu. 20 min wait time for Spicy goat biryanii. Very big plate. Tasted
Atmosphere: 3
Food: 4
Service: 5
Tasty food, kind owners, and great customer service.
Food: 5
amazing!!
Atmosphere: 5
Food: 5
Service: 5
Worst place ever. Never answers the phone. Signs says open but they’d be closed. No 1 to help at the counter ever . Food is way too spicy and pricey compared to other cuisines.
Worst place ever. Never answers the phone. Signs says open but they’d be closed. No 1 to help at the counter ever . Food is way too spicy and pricey compared to other cuisines.
Unless place to go to, when you get there they some kind of banquet going on. Sadly they have no designated area for walk-in guests. The manager is rude as well, did not apologize or suggest anything in the area. The answer I got was 'You can look it up, can't you?' Sadly very disappointed with the place.
I went to them with a request to rent their party halls. The owners are very accommodating and they work with you to help you hold the event. Their catering menu offers many varieties and there is something for everyone. Again even with menu selections they offer you ideas based on the kind of group you have. I am really looking forward to our event at Mughal Restaurant party halls.I highly recommend this business.
My first Biryani was in London !!!!! OMG !!!! The Lamb Biryani at Mughal restaurant is the best bar none thank you.
Restaurantji Recommends
It's a restaurant on the very corner of this Lucky complex, almost can't see it. But that has to be very unfortunate for the ones who don't see it haha, you are missing out on some amazing food! The chicken tikka masala & the biryanis and the wraps! Everything is so delicious and mouth watering! Please check this restaurant and the banquet rooms they have as well!
Spoke to the Owner /Chef Hanif and right away I realized that this person knows what he is doing from his Muslim name to the name of his establishment. Besides that he is from Delhi, the heart of Mughlai Cuisine. Because of the Pandemic they are presently doing only Delivery or Pickup. Though we noticed a buffet sitting idle on one side of the restaurant from the good old days. Since March this year I have been craving for lamb so we ordered on Grub Hub a Chicken Sheekh Kebab, Saag Gosht, a Kadhai Gosht and a few Naans . Situated right on 880 in Hayward we were there on time and on calling them our bag was promptly delivered to our trunk. The Kebabs as it should be were off the Tandoori oven piping hot and juicy with a Green Mint Chutney and a small Mixed Salad. Both the lamb dishes were so succulent and authentic to perfection very true to their name, I could not stop eating. And my wife said so too. 'Mughlai' is interpreted as North Indian Mughlai Cuisine, a food completely different from North Indian Punjabi Cuisine and this restaurant has captured that essence! Bravo Chef Hanif!