Best Subway Experience in Hayward – Amazing Owner & Excellent Service!
20848 Mission Blvd Hayward, CA 94541 United States
“I’ve visited many Subway locations over the years, but the one in Hayward truly stands out above the rest. The moment I walked in, I could feel the difference — the store was spotless, organized, and welcoming.
What really impressed me was the owner. She was absolutely the best — friendly, professional, and genuinely caring about every customer who walked through the door. You can clearly see that she takes pride in his business, and it shows in the quality of the food and the atmosphere of the restaurant. It’s rare to meet an owner so engaged and dedicated, and it made my experience feel personal and memorable.
The girl working in front was also amazing. She greeted me with a smile, prepared my sandwich with care, and made sure everything was exactly how I wanted it. Her positive attitude added so much to the overall experience.
My sandwich was fresh, perfectly made, and full of flavor — one of the best Subway sandwiches I’ve had in a long time.
Overall, this Subway in Hayward is on a whole different level. A great owner, a great team, and consistently great food. I highly recommend this location to anyone looking for quality service and a welcoming environment.
Atmosphere: 5
Food: 5
Service: 5
Hector Hernandez
I’m very disappointed with the way I was treated at this Subway location on Monday, July 21st. I’ve been a loyal customer here for over 3 years, coming in about three times a week. That day, I had a severe stomach ache and asked to use the restroom. Despite being a regular, I was denied access and made to feel like I wasn’t welcome.
I understand company policy might require restroom access to be for customers only, but I am a consistent customer—and I was in real need. The two employees on duty showed no empathy and their attitude felt discriminatory and dismissive.
It was an embarrassing and frustrating experience. I expected better from a place I’ve supported for years. Subway should remind its staff to treat people with basic human decency, especially loyal customers in distress.
Atmosphere: 2
Food: 4
Service: 1
Lee Lawrence
Extremely disappointed at the subways. Young man with the glasses in there, rude, acting, tough, terrible place. I bought
Christianna Lopez
I am extremely disappointed in Subways hospitality this evening. The man who is working the front had an extremely bad attitude. He was irritated that I was ordering 3 foot longs, he said I can only pick 3 toppings even though I offered to pay for the olives I wanted to add on one of the subs. He was getting more and more frustrated every time a new customer walked into the store and waited in line. Like I get you may be busy but you need to hide that irritation from customers when you are at work. When he did not let me customize my sandwich I told him to please cancel the order then because why would I pay for something I can’t customize. That should have been said before you slice the bread open, he then tossed the breads to the side and called the next customer behind me. Extremely unprofessional.
Atmosphere: 1
Sagato
Love the woker and the vibe they give off
Atmosphere: 4
Food: 5
Service: 5
Aanya Malhotra
The mexican guy worker closed the place 30 mins before the closing time. Its the third time this has happened to me. He even looks, acknowledges you standing outside the door and motions for you to leave. Very rude.
Skulltrooper
One of my sandwiches were cold one was hot, and the order was not completed and I was ignored would NOT go here again.
Atmosphere: 3
Food: 2
Service: 1
Elvia Aguilar
Walked in an hour before closing today. The guy working there was completing an online order. Did not greet or even acknowledge we were there. He was grabbing food items to add to the sandwich and throwing the food back in the container. We ended up leaving without ordering and will not be going back to that store. What a shame. If you don’t want to be there, don’t. Give the opportunity to someone else who will appreciate being there.
Service: 1
Vickie Vaughn
In recent orders they are not as good as they used to be. Can only hope they will get back to where they were.
Tina Harker
Blocks the bathrooms from customer use but has lobby open. Rude staff.
Hele mooie en schone vestiging met ontzettend aardig personeel. We hebben hier lekker gegeten en zijn ontzettend vriendelijk geholpen. De zaak is ontzettend schoon en opgeruimd. Heel fijne ervaring dus!
Atmosphere: 4
Food: 5
Service: 5
Jaqylin B
Worker takes his job way too seriously been driving for two hours didn't want a sandwich just needed to pee and said I'd buy a drink and he said it HAD TO BE A SANDWHICH like bro you work at a chain restaurant not a 5 star restaurant ??? so they didn't get any money at all because apparently you can ONLY BUY SANDWICHES in order to be considered a customer
Atmosphere: 1
Food: 1
Service: 1
Richar Arauz Bonilla
one of my favorite places
Karina Velazquez A.
Worker was not letting me nor my sister make our own sandwich, she was only letting us get off the menu which does not make sense because the whole point of subway is to also build your sandwich and I know that because I used to work at a subway. Her attitude was off the entire time not only with us but with the customer she was helping ahead of us. Check your employees.
Atmosphere: 1
Food: 2
Service: 1
Raul Sanchez
Ordered a philly cheese online, but they didn't toast it, even though the order calls for toasting it.
Best Subway Experience in Hayward – Amazing Owner & Excellent Service!
20848 Mission Blvd
Hayward, CA 94541
United States
“I’ve visited many Subway locations over the years, but the one in Hayward truly stands out above the rest. The moment I walked in, I could feel the difference — the store was spotless, organized, and welcoming.
What really impressed me was the owner. She was absolutely the best — friendly, professional, and genuinely caring about every customer who walked through the door. You can clearly see that she takes pride in his business, and it shows in the quality of the food and the atmosphere of the restaurant. It’s rare to meet an owner so engaged and dedicated, and it made my experience feel personal and memorable.
The girl working in front was also amazing. She greeted me with a smile, prepared my sandwich with care, and made sure everything was exactly how I wanted it. Her positive attitude added so much to the overall experience.
My sandwich was fresh, perfectly made, and full of flavor — one of the best Subway sandwiches I’ve had in a long time.
Overall, this Subway in Hayward is on a whole different level. A great owner, a great team, and consistently great food. I highly recommend this location to anyone looking for quality service and a welcoming environment.
Atmosphere: 5
Food: 5
Service: 5
I’m very disappointed with the way I was treated at this Subway location on Monday, July 21st. I’ve been a loyal customer here for over 3 years, coming in about three times a week. That day, I had a severe stomach ache and asked to use the restroom. Despite being a regular, I was denied access and made to feel like I wasn’t welcome.
I understand company policy might require restroom access to be for customers only, but I am a consistent customer—and I was in real need. The two employees on duty showed no empathy and their attitude felt discriminatory and dismissive.
It was an embarrassing and frustrating experience. I expected better from a place I’ve supported for years. Subway should remind its staff to treat people with basic human decency, especially loyal customers in distress.
Atmosphere: 2
Food: 4
Service: 1
Extremely disappointed at the subways. Young man with the glasses in there, rude, acting, tough, terrible place.
I bought
I am extremely disappointed in Subways hospitality this evening. The man who is working the front had an extremely bad attitude. He was irritated that I was ordering 3 foot longs, he said I can only pick 3 toppings even though I offered to pay for the olives I wanted to add on one of the subs. He was getting more and more frustrated every time a new customer walked into the store and waited in line. Like I get you may be busy but you need to hide that irritation from customers when you are at work. When he did not let me customize my sandwich I told him to please cancel the order then because why would I pay for something I can’t customize. That should have been said before you slice the bread open, he then tossed the breads to the side and called the next customer behind me. Extremely unprofessional.
Atmosphere: 1
Love the woker and the vibe they give off
Atmosphere: 4
Food: 5
Service: 5
The mexican guy worker closed the place 30 mins before the closing time. Its the third time this has happened to me. He even looks, acknowledges you standing outside the door and motions for you to leave. Very rude.
One of my sandwiches were cold one was hot, and the order was not completed and I was ignored would NOT go here again.
Atmosphere: 3
Food: 2
Service: 1
Walked in an hour before closing today. The guy working there was completing an online order. Did not greet or even acknowledge we were there. He was grabbing food items to add to the sandwich and throwing the food back in the container. We ended up leaving without ordering and will not be going back to that store. What a shame. If you don’t want to be there, don’t. Give the opportunity to someone else who will appreciate being there.
Service: 1
In recent orders they are not as good as they used to be. Can only hope they will get back to where they were.
Blocks the bathrooms from customer use but has lobby open. Rude staff.
Atmosphere: 1
Food: 2
Service: 1
Restaurantji Recommends
Hele mooie en schone vestiging met ontzettend aardig personeel. We hebben hier lekker gegeten en zijn ontzettend vriendelijk geholpen. De zaak is ontzettend schoon en opgeruimd. Heel fijne ervaring dus!
Atmosphere: 4
Food: 5
Service: 5
Worker takes his job way too seriously been driving for two hours didn't want a sandwich just needed to pee and said I'd buy a drink and he said it HAD TO BE A SANDWHICH like bro you work at a chain restaurant not a 5 star restaurant ??? so they didn't get any money at all because apparently you can ONLY BUY SANDWICHES in order to be considered a customer
Atmosphere: 1
Food: 1
Service: 1
one of my favorite places
Worker was not letting me nor my sister make our own sandwich, she was only letting us get off the menu which does not make sense because the whole point of subway is to also build your sandwich and I know that because I used to work at a subway. Her attitude was off the entire time not only with us but with the customer she was helping ahead of us. Check your employees.
Atmosphere: 1
Food: 2
Service: 1
Ordered a philly cheese online, but they didn't toast it, even though the order calls for toasting it.
Food: 4
Service: 1
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