The Cheese Steak Shop

19631 Hesperian Blvd, Hayward
(510) 786-9124

Recent Reviews

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Steven French

I have visited this place a bunch of times and I think something has changed. It was hard to tell if it was the meat or the cheese out of it was my taste buds that day. All I could tell was that it didn’t hit like it usually does. The last time it was bomb. I’ll try again but if it’s the same as last time I might go to another location to see if it was just this store or if the changes are company wide.

Atmosphere: 3

Food: 3

Service: 5

Keenan Howell

The cheese steak was perfect , I didnt have to wait long to order and the dining was clean

Atmosphere: 5

Food: 5

Service: 4

JOYCE JONES

They weren't busy,but the girl on the counter gave me curley fries not what I wanted.and she didn't even apologize for the error.

Atmosphere: 3

Food: 4

Service: 3

Keomi

I went today and ordered a Philly cheessteak with ONLY mayo,Swiss cheese & ketchup and a curl fries. The cashier was very helpful and asked if I'd like to upgrade, unfortunately he didn't relay the right message to the cook. I waited 10 to 12mins for my order. When I got home it was all WRONG. I calles& called no obe answered so I drove all the way back only to get the most rudest, inconsiderate manager ,MY ELDER.... he asked what did I get and proceed to interrupt me and say it has cheese on it,now what's the problem as if I'm a preschooler who doesn't know or recognize colors or food. He does not need to be anywhere assisting customers, no matter whatever position he's in. He never asked how can we fix this,never offered a solution ,he just insisted on saying i said,he said like a KID so I asked for my money back. He was trying to prove a point Like a customer doesn't matter. If that's who you think is good for customers and handling business good luck for longevity let alone I can only guess your profit margins....LOOK AT WHO ???? IT was very disturbing I an all about supporting local businesses but this one ,HE SHOWED HOW HE HANDLES BUSINESSor rectify situations. Yes there were others customers and proceeded to carry on. I know the common thing is to just ignore,but he is in NEED OF TRAINING CLASS it would benefit him & the company to send him to some trainings. As a matter of fact,I'll send you some information regarding help for training. Please let him know you NEVER know who you are encountering,if he knew I guarantee he would have treated me VERY,VERY different. I hope this is taken serious,because this was very serious to me. I came for dinner and to be treated in such manner,just disgust me,very distasteful a man of a particular age you would think since he's seasoned,he would know better. I hope he's not treating the workers any kind of way,they looked very SCARED......Bullies come in all forms young,old,boy,girl,man,women. I will not recommend this place to any one anymore, I got it. Just pure disgust, This is how you treat the people that make sure the doors stay open so that he'll be able to have someone to manage.....WOW!!!!!!

Service: 1

Rain Dunkin

They don't even answer the phone so I went to another place RIDICULOUS

Service: 1

Kevin Lowe

Place was great

Atmosphere: 5

Food: 5

Service: 5

Michael Kas

Me and coworkers are regulars. Food is great!

Atmosphere: 3

Food: 5

Service: 4

Stephanie Brice

Sooo good! The cook who prepared our sandwiches did such a great job and personally brought our order to the table. The best Cheese Steak Shop around!! Great food and great customer service.

Atmosphere: 5

Food: 5

Service: 5

Big Steve

This business will not accept a hundred dollar bill even if you're buying a hundred dollars worth of food. I was trying to order nine sandwiches which came to a hundred and ten dollars and they would not accept a hundred dollar bill. Not going to this place. Extremely unamerican

Service: 1

jaq carter

I don't like the way some of the cooks mix the meat and cheese together, meat first then cheese on top, the previous owners was my favorite. And the fries could be a little more cooked. If you do go let Antonio make your food, he cooks good. He would get you right ?

Atmosphere: 5

Food: 3

Service: 5

Frank Guevara

Nice staff and phenomenal cheese steak! ?

Atmosphere: 5

Food: 5

Service: 5

bonnie lacy

Very nice staff. I had a large order & the staff was patient &

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Western Philly Cheese Steak, South Philly Half, The Gilroy, King Philly Cheese Steak, Curly Fries, Cheese Steak with Sweet and Hot Peppers

Annie Goddard

Yesterday I ordered the chili cheese steak and curly fries. I work 2 minutes away across the intersection. When I got to work the fries were cold & stale and when I opened my sandwich is was so soggy I just tossed it. Not a good first impression. Plus, the lady working there was incredibly rude but Mark was nice. $20 down the drain.

Atmosphere: 3

Food: 1

Service: 1

kp usa

I think you guys need a new cook!! Who ever cooked this food forgot to put the flavor in it!!! It tastes like I was eating air. It absolutely tasted like nothing!! I got the large mushroom and steak i added extra cheese and bacon and onions and also cheese sauce but they put the cheese sauce in a cup instead of on the sandwich like I asked but whatever. I spent over $26 down the drain. With a bottle of soda too. It's just another chain restaurant that uses young adults who Don't care about their job Owners/Manager if you don't believe me send in an unknown person to purchase an order and try it yourself. I wish you could reimburse me for the TIME i lost thinking about how good my lunch was going to be today!!! PS. I wish I could throw up this food so I can go find something satisfying to eat. A cup of noodles would have been more satisfying!!!

Atmosphere: 1

Food: 1

Service: 3

Recommended dishes: Dr Pepper

Christina McKean

The guy cooking was so rude to the young man wrapping the sandwiches. I assume he was new. I ordered my food for a certain time, and it wasn't ready (20 minutes late). Normally, my experience here is good.

Atmosphere: 3

Food: 4

Service: 2

Recommended dishes: Cheese Steak Sandwich

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