My family and I came to this location as we know there new GM Thelma. Ever since she was at the location in Menifee she was nothing but great and honest to us, so we know that she's bringing the same energy to this location (Hemet). Though she's only been here for no more a month I know that her customer service and utter dedication is what will make her and her team thrive. I will be coming back as BWW food is always great! Todays service did not disappoint as always.
Atmosphere: 5
Food: 5
Service: 5
Hank Ramos
We came to this location because of the general manager Thelma, she has been a great server, manager, and overall a great and honest person. We’ve known her from the Buffalo Wild Wings in Menifee and she’s always been a great person to everyone. I will continue coming in with my family because she’s always had great customer skills, and she’s always Treated us like family.
Atmosphere: 4
Food: 5
Service: 5
Javier Guzman
Very disappointing experience. The food took a long time to come out, and when it finally arrived, it was cold. The wings were extremely dry as well. When we brought this up to our server, she said, “I can put in the order, but I don’t know how long it’ll take to come out we are behind.” That response was not reassuring or professional.
Honestly, the poor service should have been a warning sign from the beginning. When we arrived, the greeter already mentioned that there would be a long wait until they “got their stuff together,” which set the tone for the rest of the visit.
We then spoke with Thelma, the General Manager. Her explanation was that she was new and had only been at this location for about a week. However, I know that is not true, as I have seen her working here as the GM months ago. That lack of honesty only made the situation worse.
The next closest Buffalo Wild Wings is about 12 miles away, but after the horrible service and food quality at this location, I wouldn’t mind making the drive. Unfortunately, this location has gone downhill, and I would not recommend it based on this experience.
Atmosphere: 2
Food: 1
Service: 1
Martin Najera
Since my past few visits at this Buffalo location, I only had 1 good experience with customer service while the rest of times I dealt with rude staff, long wait times, and issues with the hosts by refusing to let me and my friends to sit at the empty booths that are available. I recommend to go to other Buffalo locations because they're more professional.
Atmosphere: 1
Food: 4
Service: 1
_ j2.0
Great atmosphere, nice spot to check out to watch all sports
JAMES BENNETT
Kool Place
Atmosphere: 4
Food: 4
Service: 4
Pastor IB Sharp
It was so cold in there. I could hardly eat my food. The manager was not even visible to help the only server in the whole building
We really didn't get to interact with him until some friends of his came in and then all the sudden he was at their table constantly.
The job of a manager is to lead and as a leader, it is your job to set your staff up for success. That means pitching in when needed. The one server was handling the bar and all the customers and then finally someone came in before we left but he was doing absolutely nothing.
Atmosphere: 3
Food: 2
Service: 5
Jessie Gomez
Food was overcooked and it took 50mins for 20 wings and wedges
Atmosphere: 3
Food: 1
Service: 3
Sindy
We ordered 2 orders of boneless lemon pepper and an order of 15 buffalo hot. When we arrived home. One of the lemon pepper orders was buffalo. Thanks, you left me without dinner because I don't like buffalo and my brother can't eat spicy food.
Atmosphere: 4
Food: 4
Service: 3
Shawn Orr
Couldn't get service took awhile to get a drink. Nobody working at the bar. After we got our drinks never came back for our food order. After 25 minutes we left. This is the second time and I'll never got back.
My wife and I tried to eat here on OCT 4TH 2025 but was told by the front cashier that there was a UFC fight and was told if we wanted to dine in It would be a 5 dollar fee PER PERSON I was like whaaat?? I don't even watch UFC fights All I wanted was to have a nice dinner with my wife since we where craving wings and onion rings. I can't believe they are charging now to sit inside. I went somewhere else instead because I was not about to pay for something I don't even care about.
Atmosphere: 1
Service: 1
Xavier
Walked in on a Monday at 2:38 . There was no crowd or anything I hand counted 14 people in the restaurant, I waited at the register to be helped for over 10 mins before approaching someone myself to try and order a takeout order . Very unprofessional workers very unenthusiastic and just a horrible first impression I would rather spend my money anywhere else that sales wings employees need serious retraining
Atmosphere: 1
Service: 1
Annette Rojo Ruiz
Food is always cold
Atmosphere: 1
Food: 1
Service: 1
Romeo James McMichael Jr
Wings came out a minute after waiter placed our order, clearly not fresh. My Dates meal did not come out about 10 minutes after the first meal was served. The Wings tasted dry, overcooked, and tasted burnt. I know its not the waiters fault but clearly those wings should of never been served. The picture you see is how we left it. We still paid for our bill. We recommend going somewhere else.
Atmosphere: 3
Food: 1
Service: 3
LG Z
First of all, tables are so dirty and whoever was our server today kept giving us the wrong beer. She probably thinks we don’t know about beers. If you want to get rid of your old beers just throw it away. She offered us a to go box rather than checking if we need anything else. This location is not good at all. Sucks!
My family and I came to this location as we know there new GM Thelma. Ever since she was at the location in Menifee she was nothing but great and honest to us, so we know that she's bringing the same energy to this location (Hemet). Though she's only been here for no more a month I know that her customer service and utter dedication is what will make her and her team thrive. I will be coming back as BWW food is always great! Todays service did not disappoint as always.
Atmosphere: 5
Food: 5
Service: 5
We came to this location because of the general manager Thelma, she has been a great server, manager, and overall a great and honest person. We’ve known her from the Buffalo Wild Wings in Menifee and she’s always been a great person to everyone. I will continue coming in with my family because she’s always had great customer skills, and she’s always Treated us like family.
Atmosphere: 4
Food: 5
Service: 5
Very disappointing experience. The food took a long time to come out, and when it finally arrived, it was cold. The wings were extremely dry as well. When we brought this up to our server, she said, “I can put in the order, but I don’t know how long it’ll take to come out we are behind.” That response was not reassuring or professional.
Honestly, the poor service should have been a warning sign from the beginning. When we arrived, the greeter already mentioned that there would be a long wait until they “got their stuff together,” which set the tone for the rest of the visit.
We then spoke with Thelma, the General Manager. Her explanation was that she was new and had only been at this location for about a week. However, I know that is not true, as I have seen her working here as the GM months ago. That lack of honesty only made the situation worse.
The next closest Buffalo Wild Wings is about 12 miles away, but after the horrible service and food quality at this location, I wouldn’t mind making the drive. Unfortunately, this location has gone downhill, and I would not recommend it based on this experience.
Atmosphere: 2
Food: 1
Service: 1
Since my past few visits at this Buffalo location, I only had 1 good experience with customer service while the rest of times I dealt with rude staff, long wait times, and issues with the hosts by refusing to let me and my friends to sit at the empty booths that are available. I recommend to go to other Buffalo locations because they're more professional.
Atmosphere: 1
Food: 4
Service: 1
Great atmosphere, nice spot to check out to watch all sports
Kool Place
Atmosphere: 4
Food: 4
Service: 4
It was so cold in there. I could hardly eat my food. The manager was not even visible to help the only server in the whole building
We really didn't get to interact with him until some friends of his came in and then all the sudden he was at their table constantly.
The job of a manager is to lead and as a leader, it is your job to set your staff up for success. That means pitching in when needed.
The one server was handling the bar and all the customers and then finally someone came in before we left but he was doing absolutely nothing.
Atmosphere: 3
Food: 2
Service: 5
Food was overcooked and it took 50mins for 20 wings and wedges
Atmosphere: 3
Food: 1
Service: 3
We ordered 2 orders of boneless lemon pepper and an order of 15 buffalo hot. When we arrived home. One of the lemon pepper orders was buffalo. Thanks, you left me without dinner because I don't like buffalo and my brother can't eat spicy food.
Atmosphere: 4
Food: 4
Service: 3
Couldn't get service took awhile to get a drink. Nobody working at the bar. After we got our drinks never came back for our food order. After 25 minutes we left. This is the second time and I'll never got back.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
My wife and I tried to eat here on OCT 4TH 2025 but was told by the front cashier that there was a UFC fight and was told if we wanted to dine in
It would be a 5 dollar fee PER PERSON
I was like whaaat?? I don't even watch UFC fights
All I wanted was to have a nice dinner with my wife since we where craving wings and onion rings.
I can't believe they are charging now to sit inside.
I went somewhere else instead because I was not about to pay for something I don't even care about.
Atmosphere: 1
Service: 1
Walked in on a Monday at 2:38 . There was no crowd or anything I hand counted 14 people in the restaurant, I waited at the register to be helped for over 10 mins before approaching someone myself to try and order a takeout order . Very unprofessional workers very unenthusiastic and just a horrible first impression I would rather spend my money anywhere else that sales wings employees need serious retraining
Atmosphere: 1
Service: 1
Food is always cold
Atmosphere: 1
Food: 1
Service: 1
Wings came out a minute after waiter placed our order, clearly not fresh. My Dates meal did not come out about 10 minutes after the first meal was served. The Wings tasted dry, overcooked, and tasted burnt. I know its not the waiters fault but clearly those wings should of never been served. The picture you see is how we left it. We still paid for our bill. We recommend going somewhere else.
Atmosphere: 3
Food: 1
Service: 3
First of all, tables are so dirty and whoever was our server today kept giving us the wrong beer. She probably thinks we don’t know about beers. If you want to get rid of your old beers just throw it away. She offered us a to go box rather than checking if we need anything else. This location is not good at all. Sucks!
Atmosphere: 1
Food: 2
Service: 1
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