Weâve been at the Buffalo Wild Wings in Hemet for over an hour and still havenât gotten any food. It took nearly 40 minutes just for someone to take our order, and almost 30 minutes just to bring drinks. I ordered something and the server never even brought it just wandered around the restaurant like we didnât exist. No updates, no apologies, just rude attitude and horrible service. This location clearly doesnât care about its customers. Save yourself the time and frustration go somewhere else.
Atmosphere: 1
Food: 3
Service: 1
Piper Jennings
I felt confident the entire time.
Atmosphere: 5
Food: 5
Service: 5
Joaquin De Leon
Whilst the fame of the wings at Buffalo Wild Wings is well-deserved, I must draw attention to a most noble offering: the $12 Unlimited Appetizers. For a modest sum, one gains access to an abundant selectionâqueso rich and velvety, mozzarella sticks cloaked in golden crispness, zesty salsa, perfectly battered onion rings, and delightfully tart fried picklesâall served without limit.
Though the fare did require some patience, arriving with measured delay, it was well past the hour, and 'tis only fair to allow time for provisions to be prepared fresh and proper. The rule of ordering two items at a time proved no burden, for our attentive server returned swiftly, ready to commence the next round ere we finished the first.
All told, this was a feast of remarkable value, fit for both commoner and king.
Atmosphere: 5
Food: 5
Service: 3
Carina Torres
Canât give a 0, Sever Nicole today was disappointing, bad customer service waited a long time for her to come around to our table asked for thing never brought, but sure did pay a lot of attention to her other tables. My disabled father asked her for a refill and was ignored. I even asked for a manager since we were waiting for over 30 min the rest of our food, that didnât help super rude manager and brought the food all cold. There was no reason to complain since we didnât see the sever for another 20 min and the manager didnât do anything to make it better. For a big bill was super disappointed in the service we received by the manager and Nicole.
Atmosphere: 1
Food: 1
Service: 1
J P
Today I had a very bad customer service with a server her name is Alexis ,she was very stuck up and also anther person that was up in cash didnât see her name.. they were very rude and also very expensive there never will ever go there they didnât want to let me eat there if I got some food to go and some drinks there they gave me the check like if I wasnât a customerâŠvery bad experience not even wing stop or epic wings has this kind of customer service the last time I will go. No wonder there wasnât many people there it was lonely maybe if their customer service was more professional or proper and their prices too not even their fries đ were fresh they seemed like they were hard and were sitting there like they warmed them up in a microwave.
Atmosphere: 1
Food: 2
Service: 1
Guadalupe Guzman
Sofia was very helpful on figuring out how to use their app to get the best deals for my family
Atmosphere: 5
Food: 5
Service: 5
Mauricio Luis
Decent food with decent service! Takes a while for food to be done!
Atmosphere: 3
Food: 3
Service: 3
pancho olvera
Good drinks lol just got to pre game be you can waste $100 easy
Atmosphere: 4
Food: 4
Service: 4
Ehab Totri
Food was very good. Hot, fresh, and tasty. Price was unbeatable. Bottomless appetizers for $12 and BOGO wings. The server, Seth, was phenomenal. Very polite and attentive. Didn't forget anything and always made sure we had what we needed. The atmosphere was moderate... wasn't too loud like other locations. The restaurant was clean.
Last week me and my family visited the location after flying all day in from TN. We had Sarah as our server and she was absolutely terrible. I am not one to pull the race card but I have served many years so I know exactly what was happening and how she profiled us being of color and having smaller children. (any previous server knows what I mean) Many of us did order waters. The promo that night was the bottomless Apps and BOGO boneless wings which we inquired about and as soon as we did Sarah rolled her eyes as if she was irritated with us. We were not rude to her at all just asking questions so we understand how to order. I watched Sarah refill all the other tables around her drinks multiple times that night ( which were all a lighter complexion from us) and not once did she refill any of our drinks the entire night which were all empty. Again we did not complain or give her any attitude for not doing so. What made us upset is that I ordered first a large order of fries for my TWO year old which did not come out. I reminded Sarah twice about the fries before requesting a Togo box. Also when my buffalo wings came out they were half sauced so I asked for them to be sauced again which took maybe 7-8 mins for her to bring back and of course they were cold when they were returned. No problem I looked at Sarah and reminded her of the fries again and she said okay. I watched her go back and forth from the kitchen to the bar doing absolutely nothing at all not picking up any drinks for her other guest just looking around. We then head to check out and we ask to split the bill 3 ways we remind her the fries needed to be removed she said okay and went to the back multiple times to have the manager remove them allegedly. She then gave a receipt for one price but charged my sister another. After her charging the wrong amount to my sister we asked for an itemized receipt which she wouldnât provide. After all the frustration we decided to just handle the difference on our own because it was clear Sarah was irritated with us and at the point I was too because my two year old had not eaten and he was very cranky. But we then decided to go back and speak with the manager Cheyenne ( could have spelled wrong) informed her about the service we received from Sarah and everything that happened. We the requested to see what we were charged for. Of course they could not find the ticket that originally had the fries but when they did the fries were indeed still on the ticket and we had paid for them. The manager removed the fries and said she discounted the ticket but not once offer to provide the fries for my child that still left without eating. The manager also really didnât show any empathy. All she said is that she would speak with Sarah. This experience was far from acceptable and definitely should have been handled better. I really wouldnât recommend anyone eating at this location and if Sarah is there I wouldnât recommend any person of darker color dining in with their family. That was my first time ever leaving a restaurant and not leave a tip and that really bothered me I normally at least leave $5 even if the service is slow but the service we received was completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
David Samano
Horrible service food was supposed to be ready for pickup at 11:30 I was in there for at least 15-20mins and still no food? I called to cancel my order because of the long wait and after being put on hold for another 5 mins I was told I have to call my bank for a refund? I never even got the food and was told I couldn't get a refund because it was already made? Unbelievable and I also heard the same lady that said I couldn't get a refund ask another customer if he was married? Verry weird atmosphere and will not be ordering from there ever again not that this company cares anyways lol Keep up the Bad work!
Atmosphere: 1
Food: 1
Service: 1
Silviano Martinez
Wonderful staff and great
Atmosphere: 5
Food: 5
Service: 5
Sabrina Perry
I enjoy coming here to watch the playoffs or football. They have great tvs with closed caption options. They have a great deal on wings and their burgers are delicious!
Atmosphere: 4
Food: 4
Service: 4
michael guinn
Taylor was awesome. We had a very large group and her team made it possible
đ„đ„đ„
Weâve been at the Buffalo Wild Wings in Hemet for over an hour and still havenât gotten any food. It took nearly 40 minutes just for someone to take our order, and almost 30 minutes just to bring drinks. I ordered something and the server never even brought it just wandered around the restaurant like we didnât exist. No updates, no apologies, just rude attitude and horrible service. This location clearly doesnât care about its customers. Save yourself the time and frustration go somewhere else.
Atmosphere: 1
Food: 3
Service: 1
I felt confident the entire time.
Atmosphere: 5
Food: 5
Service: 5
Whilst the fame of the wings at Buffalo Wild Wings is well-deserved, I must draw attention to a most noble offering: the $12 Unlimited Appetizers. For a modest sum, one gains access to an abundant selectionâqueso rich and velvety, mozzarella sticks cloaked in golden crispness, zesty salsa, perfectly battered onion rings, and delightfully tart fried picklesâall served without limit.
Though the fare did require some patience, arriving with measured delay, it was well past the hour, and 'tis only fair to allow time for provisions to be prepared fresh and proper. The rule of ordering two items at a time proved no burden, for our attentive server returned swiftly, ready to commence the next round ere we finished the first.
All told, this was a feast of remarkable value, fit for both commoner and king.
Atmosphere: 5
Food: 5
Service: 3
Canât give a 0, Sever Nicole today was disappointing, bad customer service waited a long time for her to come around to our table asked for thing never brought, but sure did pay a lot of attention to her other tables. My disabled father asked her for a refill and was ignored. I even asked for a manager since we were waiting for over 30 min the rest of our food, that didnât help super rude manager and brought the food all cold. There was no reason to complain since we didnât see the sever for another 20 min and the manager didnât do anything to make it better. For a big bill was super disappointed in the service we received by the manager and Nicole.
Atmosphere: 1
Food: 1
Service: 1
Today I had a very bad customer service with a server her name is Alexis ,she was very stuck up and also anther person that was up in cash didnât see her name.. they were very rude and also very expensive there never will ever go there they didnât want to let me eat there if I got some food to go and some drinks there they gave me the check like if I wasnât a customerâŠvery bad experience not even wing stop or epic wings has this kind of customer service the last time I will go. No wonder there wasnât many people there it was lonely maybe if their customer service was more professional or proper and their prices too not even their fries đ were fresh they seemed like they were hard and were sitting there like they warmed them up in a microwave.
Atmosphere: 1
Food: 2
Service: 1
Sofia was very helpful on figuring out how to use their app to get the best deals for my family
Atmosphere: 5
Food: 5
Service: 5
Decent food with decent service! Takes a while for food to be done!
Atmosphere: 3
Food: 3
Service: 3
Good drinks lol just got to pre game be you can waste $100 easy
Atmosphere: 4
Food: 4
Service: 4
Food was very good. Hot, fresh, and tasty.
Price was unbeatable. Bottomless appetizers for $12 and BOGO wings. The server, Seth, was phenomenal. Very polite and attentive. Didn't forget anything and always made sure we had what we needed. The atmosphere was moderate... wasn't too loud like other locations. The restaurant was clean.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Last week me and my family visited the location after flying all day in from TN. We had Sarah as our server and she was absolutely terrible. I am not one to pull the race card but I have served many years so I know exactly what was happening and how she profiled us being of color and having smaller children. (any previous server knows what I mean) Many of us did order waters. The promo that night was the bottomless Apps and BOGO boneless wings which we inquired about and as soon as we did Sarah rolled her eyes as if she was irritated with us. We were not rude to her at all just asking questions so we understand how to order. I watched Sarah refill all the other tables around her drinks multiple times that night ( which were all a lighter complexion from us) and not once did she refill any of our drinks the entire night which were all empty. Again we did not complain or give her any attitude for not doing so. What made us upset is that I ordered first a large order of fries for my TWO year old which did not come out. I reminded Sarah twice about the fries before requesting a Togo box. Also when my buffalo wings came out they were half sauced so I asked for them to be sauced again which took maybe 7-8 mins for her to bring back and of course they were cold when they were returned. No problem I looked at Sarah and reminded her of the fries again and she said okay. I watched her go back and forth from the kitchen to the bar doing absolutely nothing at all not picking up any drinks for her other guest just looking around. We then head to check out and we ask to split the bill 3 ways we remind her the fries needed to be removed she said okay and went to the back multiple times to have the manager remove them allegedly. She then gave a receipt for one price but charged my sister another. After her charging the wrong amount to my sister we asked for an itemized receipt which she wouldnât provide. After all the frustration we decided to just handle the difference on our own because it was clear Sarah was irritated with us and at the point I was too because my two year old had not eaten and he was very cranky. But we then decided to go back and speak with the manager Cheyenne ( could have spelled wrong) informed her about the service we received from Sarah and everything that happened. We the requested to see what we were charged for. Of course they could not find the ticket that originally had the fries but when they did the fries were indeed still on the ticket and we had paid for them. The manager removed the fries and said she discounted the ticket but not once offer to provide the fries for my child that still left without eating. The manager also really didnât show any empathy. All she said is that she would speak with Sarah. This experience was far from acceptable and definitely should have been handled better. I really wouldnât recommend anyone eating at this location and if Sarah is there I wouldnât recommend any person of darker color dining in with their family. That was my first time ever leaving a restaurant and not leave a tip and that really bothered me I normally at least leave $5 even if the service is slow but the service we received was completely unacceptable.
Atmosphere: 1
Food: 1
Service: 1
Horrible service food was supposed to be ready for pickup at 11:30 I was in there for at least 15-20mins and still no food? I called to cancel my order because of the long wait and after being put on hold for another 5 mins I was told I have to call my bank for a refund? I never even got the food and was told I couldn't get a refund because it was already made? Unbelievable and I also heard the same lady that said I couldn't get a refund ask another customer if he was married? Verry weird atmosphere and will not be ordering from there ever again not that this company cares anyways lol Keep up the Bad work!
Atmosphere: 1
Food: 1
Service: 1
Wonderful staff and great
Atmosphere: 5
Food: 5
Service: 5
I enjoy coming here to watch the playoffs or football. They have great tvs with closed caption options. They have a great deal on wings and their burgers are delicious!
Atmosphere: 4
Food: 4
Service: 4
Taylor was awesome. We had a very large group and her team made it possible
Atmosphere: 5
Food: 5
Service: 5
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