I had a delivery order yesterday and I had ordered the large beans, they weren't in bag. I called and they told me I could pick them up if I wanted to. I went in today to pick them up and they offered me more chicken to make up for mistake, I told them no thanks and they offered more tortillas, again I said no. They were great and no questions asked. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
Simply Orchids etc.
The food is great especially when it's freshly cooked.
Atmosphere: 4
Food: 4
Service: 4
Valerie Oviedo
amazing customer service; workers communicate with u with respect and interest. Fast and ready food, 5 ⭐️ experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Melissa Lopez
Super yummy :pppp
Atmosphere: 5
Food: 5
Service: 5
Angel Jaramillo
Went On Lunch To Grab a bite Met Rosa She Was Rude, Rushing,& overall Didn't Seem Happy To Be There Closed The window in My Face Before I Could Ask For 1 More Sauce If She Don't Like Her job She Shouldn't Work There & it Wasn't Even Busy There was 1 Car behind me Very Bad First Impression From Rosa & I come here all the time
Atmosphere: 2
Food: 5
Service: 1
AJ RODRIGUEZ
I was very unhappy with my recent interaction with this Pollo Loco. I ordered a Baja Shrimp salad through the drive thru. I got home & realized they gave me chicken instead. I do like the chicken, however I was really wanted to try their new item. My uncle went back to have them switch it. All they did was remove the chicken from the top and replace it with shrimp. I thought this was the wrong way to resolve the issue as it was their mistake to begin with, we had to waste time and gas to go back, and we still did not get what we asked for. The salad has different components which is why I wanted to try it, it is not as simple as switching the protein. The salad I ordered has pepitas and queso fresco, no corn. Definately, not the right way to handle this situation. It felt as if they were upset we called them out for their mistake and did not take the time to correct THEIR OWN mistake. Not going back!
Food: 3
Service: 2
julio ortega
Patty helped me with such a friendly and kind and professional manner and was very attentive on my order and amazing attitude! Will be coming back very soon!
Atmosphere: 5
Food: 5
Service: 5
Emily Gamon
I went through the drive through & Patty had great customer service! Very caring and satisfied customer I am ! I ordered a family order ! It was so freshly made & delicious my kids loved it ?!
Atmosphere: 5
Food: 5
Service: 5
Emma Alvarado
Came today and ordered chicken nachos ! They were so fresh and delicious! Thank you to the manager Patty for being so helpful! Very great communication! Can’t wait to come back soon!
Atmosphere: 5
Food: 5
Service: 5
Bella Alvarez
I had the best experience at the drive threw yesterday the employee there I believe her name was patty has the best customers service ever she really made my day you don’t see that very often no more will definitely keep coming back here food was also delicious very warm the max and cheese was so cheesy and the nachos were nice and crunchy so good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nachos, Mac and Cheese, Chicken Salad
Dietary restrictions: They are amazing!!! They are very flexible if you need something taken off or added they can do it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings Meal
Davi Togoro
Food is good, exactly as you would expect. Price is higher than other locations in surrounding cities.
Atmosphere: 3
Food: 4
Service: 4
Naria Stevens
Finally! An El Pollo Loco that allows me to eat a whole chicken wing. It actually had meat on it that was juicy and edible. You have no idea how long it's been since I've been able to enjoy a chicken wing from El Pollo Loco. ? I'm usually nervous to order it. I ate that wing so fast, I couldn't take a photo of it.... But you can see the quality in the rest of the meal. ? Thank you!The broccoli was moldy, inedible for me. Potatoes were great. Customer service was great, but no napkins and I made a mess. ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: 2 Piece Combo Dark Meat
Juan Haro
Very friendly place to eat
Atmosphere: 5
Food: 5
Service: 5
Elisa espinoza
I ordered a tortilla soup and it was like shredded chicken soup I'm disappointed
I had a delivery order yesterday and I had ordered the large beans, they weren't in bag. I called and they told me I could pick them up if I wanted to. I went in today to pick them up and they offered me more chicken to make up for mistake, I told them no thanks and they offered more tortillas, again I said no. They were great and no questions asked. Thank you again.
Atmosphere: 5
Food: 5
Service: 5
The food is great especially when it's freshly cooked.
Atmosphere: 4
Food: 4
Service: 4
amazing customer service; workers communicate with u with respect and interest. Fast and ready food, 5 ⭐️ experience
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Burrito
Super yummy :pppp
Atmosphere: 5
Food: 5
Service: 5
Went On Lunch To Grab a bite
Met Rosa She Was Rude, Rushing,& overall Didn't Seem Happy To Be There Closed The window in My Face Before I Could Ask For 1 More Sauce
If She Don't Like Her job She Shouldn't Work There & it Wasn't Even Busy There was 1 Car behind me Very Bad First Impression From Rosa & I come here all the time
Atmosphere: 2
Food: 5
Service: 1
I was very unhappy with my recent interaction with this Pollo Loco. I ordered a Baja Shrimp salad through the drive thru. I got home & realized they gave me chicken instead. I do like the chicken, however I was really wanted to try their new item. My uncle went back to have them switch it. All they did was remove the chicken from the top and replace it with shrimp. I thought this was the wrong way to resolve the issue as it was their mistake to begin with, we had to waste time and gas to go back, and we still did not get what we asked for. The salad has different components which is why I wanted to try it, it is not as simple as switching the protein. The salad I ordered has pepitas and queso fresco, no corn. Definately, not the right way to handle this situation. It felt as if they were upset we called them out for their mistake and did not take the time to correct THEIR OWN mistake. Not going back!
Food: 3
Service: 2
Patty helped me with such a friendly and kind and professional manner and was very attentive on my order and amazing attitude! Will be coming back very soon!
Atmosphere: 5
Food: 5
Service: 5
I went through the drive through & Patty had great customer service! Very caring and satisfied customer I am ! I ordered a family order ! It was so freshly made & delicious my kids loved it ?!
Atmosphere: 5
Food: 5
Service: 5
Came today and ordered chicken nachos ! They were so fresh and delicious! Thank you to the manager Patty for being so helpful! Very great communication! Can’t wait to come back soon!
Atmosphere: 5
Food: 5
Service: 5
I had the best experience at the drive threw yesterday the employee there I believe her name was patty has the best customers service ever she really made my day you don’t see that very often no more will definitely keep coming back here food was also delicious very warm the max and cheese was so cheesy and the nachos were nice and crunchy so good
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Nachos, Mac and Cheese, Chicken Salad
Restaurantji Recommends
Dietary restrictions: They are amazing!!! They are very flexible if you need something taken off or added they can do it!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wings Meal
Food is good, exactly as you would expect. Price is higher than other locations in surrounding cities.
Atmosphere: 3
Food: 4
Service: 4
Finally! An El Pollo Loco that allows me to eat a whole chicken wing. It actually had meat on it that was juicy and edible. You have no idea how long it's been since I've been able to enjoy a chicken wing from El Pollo Loco. ? I'm usually nervous to order it. I ate that wing so fast, I couldn't take a photo of it.... But you can see the quality in the rest of the meal. ? Thank you!The broccoli was moldy, inedible for me. Potatoes were great. Customer service was great, but no napkins and I made a mess. ?
Atmosphere: 5
Food: 4
Service: 5
Recommended dishes: 2 Piece Combo Dark Meat
Very friendly place to eat
Atmosphere: 5
Food: 5
Service: 5
I ordered a tortilla soup and it was like shredded chicken soup I'm disappointed
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