DO NOT go to this location. These employees are rude and completely unprofessional. I paid an extra $6 for the garlic to be put on my crust and upon receiving my order I came to find out that the garlic was dry and barely visible. I called into the location to see if there was anything they could do for me such as refund the $6 or at least add it for next time. The “lady” if I can even refer to her as such because she was so disrespectful, refused to assist. She completely lacked any customer service and treated me horrifically. Due to this experience my sister offered to take the food back and get a refund. I understand that me and my family ate some of the food so they offered a partial refund. I was willing to accept it however I wanted to know since I was still paying if I could keep a pizza. The girl told my sister that she had to go ask her boss. She never came back. I told my sister I would call in and when I asked for a manager the girl told me she was and that her name was “Nina” however according to my sister the managers name was “Mary”. Now Nina was extremely rude over the phone and ended up hanging up on me. My sister is now waiting inside for 15 minutes, or so they say, for a general manager to show up. If this location is full of managers why does no one have any customer service skills because I’m astonished that there’s two managers so far on site and none of them know how to properly deal with customers. Please if you made it this far and want good pizza and great customer service go to Grumpy Tom’s pizza or Dominos.
Rhonda Sue Thomas
This is a very small Papa John's. But the employees are super friendly and always offer whatever coupon or discounts are available. They have many varieties of pizza toppings and will let you substitute ingredients to your liking. Very tasty pizza.
Atmosphere: 4
Food: 5
Service: 5
Renee Miramontes
I had thee most amazing this morning 12/7/25 with an employee at the Hemet (Florida Ave) location. I wish i had caught her name, but because I literally called her 5 times today, I'm too embarrassed to bug her. She was there at 10:15am and I'm assuming she is a supervisor. She went above and beyond for me because i was having trouble with my Autistic son. This woman was so helpful, understanding, professional, caring and compassionate. She definitely deserves a raise or a paid week off! I literally cannot thank her enough and I hope one day I can. If you read this sweetie, I appreciate you beyond words.
Atmosphere: 5
Food: 5
Service: 5
Tristan Allen
Best pizza ever!
Atmosphere: 5
Food: 5
Service: 5
Jason Tielens
Delicious, as usual
Atmosphere: 3
Food: 5
Service: 5
Joann Brown
Tuesday 9-16-25 (3:00-3:45 pm) wanted pizza for dinner and weekly leftovers. The pizza place I like is in Temecula but didn’t want to drive 40 minutes to get my Extra Large Veggie and added Pepperoni.
I crossed a lot of pizza places never me in Hemet, but decided on Papa John’s 15 minutes away.
Not only did they customized their Veggie version they added Pepperoni to it as well.
Pizza family, don’t count out Papa John’s on Florida in Hemet/San Jacinto
The outside area may look like a ghost town this location was so so clean and organized. The beautiful lady that made my pizza was beautiful and friendly to where I gave her the name Beautiful.
Thank you Beautiful Lafy for customizing my pizza but making it so so DE LI COUS. I ate 5 (Before Photo) out of the 10 slices, it was so gooooooood.
And NO, I’m not an employee or franchisee.
Atmosphere: 5
Food: 5
Service: 5
Vardell Wilson
My experience was okay. I had to wait an extra 45 minutes after placing Mt order online. And I told the workers what it told me it will be done.
Atmosphere: 5
Food: 5
Service: 5
Krislynn Prado
Great deals, always quick delivery. No complaints.
Atmosphere: 5
Food: 5
Service: 5
tyle sampayo
Online orders are not on time, also when you pick up they make you wait a long time.
Of course this is not a Italian restaurant, but they put out a pretty good pizza. Price is in-line with most fast food style pizza restaurants .
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Extra Large New York Style Pizza
Tony Papa
They advertised the Cerone for 1299 this place charges 1399 why
Juan Jimenez
Pizza is always great every time we order. The manager is such a hardworking, passionate person. He truly cares about customers and drivers.
Atmosphere: 5
Food: 5
Service: 5
Jess Mal
Great customer service and pizza! The Manager there is always working hard and on it.
Atmosphere: 5
Food: 5
Service: 5
Sydni Davies
Moved into the area 2 years ago, and found our favorite pizza place! The pizza is always delicious. The employees are nice and the service is quick! Today it was Patty that helped us out, and she was awesome. Thank you Patty!!
DO NOT go to this location. These employees are rude and completely unprofessional. I paid an extra $6 for the garlic to be put on my crust and upon receiving my order I came to find out that the garlic was dry and barely visible. I called into the location to see if there was anything they could do for me such as refund the $6 or at least add it for next time. The “lady” if I can even refer to her as such because she was so disrespectful, refused to assist. She completely lacked any customer service and treated me horrifically. Due to this experience my sister offered to take the food back and get a refund. I understand that me and my family ate some of the food so they offered a partial refund. I was willing to accept it however I wanted to know since I was still paying if I could keep a pizza. The girl told my sister that she had to go ask her boss. She never came back. I told my sister I would call in and when I asked for a manager the girl told me she was and that her name was “Nina” however according to my sister the managers name was “Mary”. Now Nina was extremely rude over the phone and ended up hanging up on me. My sister is now waiting inside for 15 minutes, or so they say, for a general manager to show up. If this location is full of managers why does no one have any customer service skills because I’m astonished that there’s two managers so far on site and none of them know how to properly deal with customers. Please if you made it this far and want good pizza and great customer service go to Grumpy Tom’s pizza or Dominos.
This is a very small Papa John's. But the employees are super friendly and always offer whatever coupon or discounts are available. They have many varieties of pizza toppings and will let you substitute ingredients to your liking. Very tasty pizza.
Atmosphere: 4
Food: 5
Service: 5
I had thee most amazing this morning 12/7/25 with an employee at the Hemet (Florida Ave) location. I wish i had caught her name, but because I literally called her 5 times today, I'm too embarrassed to bug her. She was there at 10:15am and I'm assuming she is a supervisor. She went above and beyond for me because i was having trouble with my Autistic son. This woman was so helpful, understanding, professional, caring and compassionate. She definitely deserves a raise or a paid week off! I literally cannot thank her enough and I hope one day I can. If you read this sweetie, I appreciate you beyond words.
Atmosphere: 5
Food: 5
Service: 5
Best pizza ever!
Atmosphere: 5
Food: 5
Service: 5
Delicious, as usual
Atmosphere: 3
Food: 5
Service: 5
Tuesday 9-16-25 (3:00-3:45 pm) wanted pizza for dinner and weekly leftovers. The pizza place I like is in Temecula but didn’t want to drive 40 minutes to get my Extra Large Veggie and added Pepperoni.
I crossed a lot of pizza places never me in Hemet, but decided on Papa John’s 15 minutes away.
Not only did they customized their Veggie version they added Pepperoni to it as well.
Pizza family, don’t count out Papa John’s on Florida in Hemet/San Jacinto
The outside area may look like a ghost town this location was so so clean and organized. The beautiful lady that made my pizza was beautiful and friendly to where I gave her the name Beautiful.
Thank you Beautiful Lafy for customizing my pizza but making it so so DE LI COUS. I ate 5 (Before Photo) out of the 10 slices, it was so gooooooood.
And NO, I’m not an employee or franchisee.
Atmosphere: 5
Food: 5
Service: 5
My experience was okay. I had to wait an extra 45 minutes after placing Mt order online. And I told the workers what it told me it will be done.
Atmosphere: 5
Food: 5
Service: 5
Great deals, always quick delivery. No complaints.
Atmosphere: 5
Food: 5
Service: 5
Online orders are not on time, also when you pick up they make you wait a long time.
Food: 4
Service: 1
Slow service - appears short on staff
Atmosphere: 2
Food: 4
Service: 1
Restaurantji Recommends
Of course this is not a Italian restaurant, but they put out a pretty good pizza. Price is in-line with most fast food style pizza restaurants .
Atmosphere: 3
Food: 4
Service: 4
Recommended dishes: Extra Large New York Style Pizza
They advertised the Cerone for 1299 this place charges 1399 why
Pizza is always great every time we order. The manager is such a hardworking, passionate person. He truly cares about customers and drivers.
Atmosphere: 5
Food: 5
Service: 5
Great customer service and pizza! The Manager there is always working hard and on it.
Atmosphere: 5
Food: 5
Service: 5
Moved into the area 2 years ago, and found our favorite pizza place!
The pizza is always delicious. The employees are nice and the service is quick! Today it was Patty that helped us out, and she was awesome. Thank you Patty!!
Atmosphere: 4
Food: 5
Service: 5
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