Came through the drive-through only car was us . The food overcooked the window worker was arguing with another staff member . Couldn't really understand us when we placed the order.. Typical side of the freeway service . Don't go
Atmosphere: 1
Food: 1
Service: 1
Marie Hernandez
For a while, my experience has been horrible! My order is never right. Am waiting for my food for too long, only to get cold food.
Luis Moreno
Delicious very good staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Jessica Yin
Window order service is terrible!!!
Atmosphere: 3
Food: 3
Service: 1
Adriahn Garduno
Customer services wonderful.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burger
Kwame Inkabi
The drive-thru has a terrible audio system. The staff can't hear someone speaking with a normal speech level.
Not the first time that I've experienced it.
Im Simplyweebin
Very rude customer service.
Food: 3
Service: 1
Wendell Yamada
I don’t get this Jack in the Box. At night, it appears they take an order at the drive thru, then cook that order, give it to the person that ordered it, and then takes the next order in line.
Why do I think this? Because as I write this, I’ve been in line for 22 minutes. There were three cars in front of me. Two have gone through. The third car is at the ordering screen and has yet to give his order. He pulled up and I heard the worker say “hold on” about 8 minutes ago.
It would literally be less time to leave and go to the Jack in the Box in Pinole Valley one stop over, but there’s a car in back of me so it’s going to be a nice round 30 minutes before I reach the ordering screen.
It’s been like this for a while now, and the most curious thing is why I come back here thinking it’ll be different next time.
Ahh. I have reached the screen and was told to wait one second. The person there didn’t turn off her mic, so I can hear her talking to herself for the last couple of minutes. Dear Lord please send a giant meteor to hit my car.
Update: the worker told the person in front of me at the pickup window that “the guy just quit”. It appears there really is just one person here. Is this place constantly understaffed?
Anyway, we arrived here a little before 2 am and it’s now 2:38 am and we haven’t given our order yet.
2:41 am. We have reached the pickup window. There are two people. They repeated back to me what they thought I ordered and did not get a single part of my order correct. Attempting to correct this.
2:44 am. They asked me to remember what I saw on the ordering screen behind me. Problem: they asked me to pull up to the pickup window before all the items I ordered were on the screen. They still haven’t started making our food. I have no idea what they were doing for the last 2-3 minutes. This was the last straw.
In 45 minutes the Hercules Jack’s have filled just three orders. We have a mean suspicion that whoever is left working here are not cooks and are trying to figure out *how* to cook. I’d probably admire their effort more if the concept wasn’t so terrifying.
We have decided, after a little over 45 minutes in line, to leave without completing our order and go to the next Jack in the Box 3 minutes away.
I don’t know who owns this Jack’s franchise but corporate seriously needs to take this back.
Atmosphere: 3
Food: 3
Service: 2
Alex Henderson
Been there twice, order wrong twice. Missing an item this time. Thanks.
Atmosphere: 3
Food: 4
Service: 1
Liana Capers-Davis
Good food, service is excellent during the morning shift. I just like my fries fresh. Not Luke warm. In the lunch or dinner time.
Came through the drive-through only car was us . The food overcooked the window worker was arguing with another staff member . Couldn't really understand us when we placed the order..
Typical side of the freeway service . Don't go
Atmosphere: 1
Food: 1
Service: 1
For a while, my experience has been horrible!
My order is never right. Am waiting for my food for too long, only to get cold food.
Delicious very good staff
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Curly Fries
Window order service is terrible!!!
Atmosphere: 3
Food: 3
Service: 1
Customer services wonderful.
Atmosphere: 3
Food: 4
Service: 5
Recommended dishes: Burger
The drive-thru has a terrible audio system. The staff can't hear someone speaking with a normal speech level.
Not the first time that I've experienced it.
Very rude customer service.
Food: 3
Service: 1
I don’t get this Jack in the Box. At night, it appears they take an order at the drive thru, then cook that order, give it to the person that ordered it, and then takes the next order in line.
Why do I think this? Because as I write this, I’ve been in line for 22 minutes. There were three cars in front of me. Two have gone through. The third car is at the ordering screen and has yet to give his order. He pulled up and I heard the worker say “hold on” about 8 minutes ago.
It would literally be less time to leave and go to the Jack in the Box in Pinole Valley one stop over, but there’s a car in back of me so it’s going to be a nice round 30 minutes before I reach the ordering screen.
It’s been like this for a while now, and the most curious thing is why I come back here thinking it’ll be different next time.
Ahh. I have reached the screen and was told to wait one second. The person there didn’t turn off her mic, so I can hear her talking to herself for the last couple of minutes. Dear Lord please send a giant meteor to hit my car.
Update: the worker told the person in front of me at the pickup window that “the guy just quit”. It appears there really is just one person here. Is this place constantly understaffed?
Anyway, we arrived here a little before 2 am and it’s now 2:38 am and we haven’t given our order yet.
2:41 am. We have reached the pickup window. There are two people. They repeated back to me what they thought I ordered and did not get a single part of my order correct. Attempting to correct this.
2:44 am. They asked me to remember what I saw on the ordering screen behind me. Problem: they asked me to pull up to the pickup window before all the items I ordered were on the screen. They still haven’t started making our food. I have no idea what they were doing for the last 2-3 minutes. This was the last straw.
In 45 minutes the Hercules Jack’s have filled just three orders. We have a mean suspicion that whoever is left working here are not cooks and are trying to figure out *how* to cook. I’d probably admire their effort more if the concept wasn’t so terrifying.
We have decided, after a little over 45 minutes in line, to leave without completing our order and go to the next Jack in the Box 3 minutes away.
I don’t know who owns this Jack’s franchise but corporate seriously needs to take this back.
Atmosphere: 3
Food: 3
Service: 2
Been there twice, order wrong twice. Missing an item this time. Thanks.
Atmosphere: 3
Food: 4
Service: 1
Good food, service is excellent during the morning shift. I just like my fries fresh. Not Luke warm. In the lunch or dinner time.
Atmosphere: 4
Food: 4
Service: 4
Restaurantji Recommends
Hire more workers!
Update; They forgot my condiments. But, they gave me two chicken sandwiches.
I don't know how to feel.
Parking: Few spots.
Atmosphere: 2
Food: 3
Service: 3
They say 24/7 but guy inside said we closed at 4am
Atmosphere: 3
Food: 4
Service: 1
I'd rather eat at the Pinole location.
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Burger
Wrong order
A really good jack in the box and open late.
Parking: Fair number of slots
Wheelchair accessibility: Flat areas near entrance
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Patty Melt Burger, Burger, Fries
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