Dairy Queen Grill & Chill

They have 2 bathrooms was told one was for employees only even though that's not what it says. Additionally they won't give you the code they need to open it for you. So I guess I need my hand held while I take a piss. Seriously?

i was there thursday 2/19/26 at around 9:30pm. i ordered a small M&M blizzard for me and my boyfriend to share and a mini oreo blizzard for my little brother. as i’m eating my M&M blizzard, i notice a very large “M&M” however when i bit into it, it was chewy and tasted like peanut butter. i’ve never gotten anything other than an M&M blizzard. at first i thought it was goofy and i laughed at it until i remembered that my little brother is severely allergic to all peanuts. if he had asked me for a bite of my blizzard that would’ve been really bad. the issue wasn’t that they accidentally put another flavor in my M&M blizzard, the issue was the cross contamination and the lack of attention. peanut allergy is a very serious issue, and i couldn’t imagine if it was in my brothers blizzard instead of mine.

So excited about Dairy Queen being in our community. It’s always CLEAN. They have great customer service. Food and treats are AMAZING.

Atmosphere: 5

Food: 5

Service: 5

Asked for mayo and mustard and got a ton of mustard and ketchup.....ugh

Atmosphere: 2

Food: 3

Service: 4

Ordered their new lemonade with pineapple & tajin & asked for a large, ordered a few other items including kids meals & redeemed my points for a free kids meal. When I got to the window they handed me a small cup of lemonade, I asked if it was the large & they said it was a medium, I told the lady I had ordered a large to which she said that it was my fault because she had repeated the order back, which wasn't entirely true since she never mentioned the size after I stated large to her. Anyways, told her I wanted a large, & she had already charged me & used my code. She said she could refund me & that my free kids meal would be null & void, which didn't make sense to me since it wasn't my fault they had gotten my order wrong. Really disappointing, as if that wasn't enough, I park in the parking lot & my family & I start to eat, I finally take a sip of my lemonade & it was disgusting & I ended up trashing it, didn't feel like dealing with crappy customer service again. Then one of my kiddos stated they had to use the restroom, so we head inside, both restrooms have out of order signs which I thought was odd, I ask for the code regardless & it's given to me, let my kiddo into the restroom & the restroom is in perfect working order. While waiting for my kiddo outside the restroom, I'm a little annoyed at how loud it is inside the restaurant, not because of the customers, but because of the music being at a ridiculously higher than usual level, and to top it all off they're bumping Sexyy Red, super trashy & off putting, not family friendly at all. It's sad because this is the only DQ up here & every time I go the service gets worse & worse.

Atmosphere: 1

Food: 1

Service: 1

ordered a large Royal Cheesecake and it had ZERO cheesecake pieces ZERO. I called and the “Manager” said “if there wasn’t enough cheesecake for your liking there is nothing we can do for you“. wasn’t enough? I said there was absolutely ZERO. she said “ i dont know what to tell you but we can’t refund you. 13$ I wasted

Food: 2

Service: 1

Super expensive but what isn't now adays

Atmosphere: 4

Food: 5

Service: 4

Food was ok...spent 30.00 on 2 chicken strip basket combos. I felt rushed in the drive thru though.

Atmosphere: 3

Food: 3

Service: 3

Recommended dishes: Onion Rings, Chicken Strips

Fast service. Good attitude. Quality ice cream!

I purchased an ice cream from DQ and unfortunately found two strands of hair in it. I called the store to report the issue, but the woman who answered was rude and told me I would need to bring it back for a replacement. By that time, I was already home and had thrown it away, as I wasn’t willing to drive all the way back. She then told me there was nothing she could do and hung up on me. Very disappointing experience, especially due to the poor customer service.

Food: 1

Service: 1

Extremely dirty. Bathrooms out of order. Dining room just completely untouched, plenty of staff to clean but no one has. Food is mid or lower. They did take the food off the tray and place it on this dirty table. I would eat somewhere else if you have the option.

Atmosphere: 1

Food: 2

Service: 3

We just got dessert but it was amazing

Atmosphere: 4

Food: 5

Service: 4

The food is ok, but their Blizzard ice creams are the best.

Atmosphere: 5

Food: 4

Service: 5

So I honestly have no idea what to say. I've been to this Dairy Queen before a couple times usually we order through the drive-thru and we're only ordering ice cream. This time we went in because we were ordering food and wanted to sit down to eat.

Using a digital coupon, I was going to specifically order a kids meal, a stack burger combo, and a chicken basket combo meal. I go to order the kid meal with a hamburger and ask what comes on it, the worker said that it had pickles, ketchup, and mustard. I asked to remove the pickles and then ask if I could add tomatoes. The worker said that she wasn't sure if she could add that. And I go well can we just add the tomatoes, and the worker said they're not allowed to add tomatoes to hamburger meals. So I'm like okay fine whatever I'll just order the stack burger and in my mind I'll take the tomato from that one and give it to my kid who wants the tomato.

So we order the chicken basket and then I go to put in my stackburger combo order and I asked what comes on it, and the worker said it comes with pickles, mustard, and ketchup. I asked can I add tomatoes to that and again the worker says she's not allowed to add tomatoes to the hamburger. And so I then, in the middle of ordering google searched if this was a company policy to see if this franchise is stingy and weird. And the answer was, it's not a company policy to not add extra things to a hamburger.

Whatever, then we go have a seat and while waiting for our order, I do a mock-up of what would happen if I ordered through the mobile app. So I go to add a hamburger kids meal and in that option there is a customize button that you can click and it has the option to add tomatoes to the hamburger among other things. And it's the same for all of the hamburgers....

So then the worker calls out my number and is walking towards me with the tray of our food. I go to reach for the tray and she says no she can't let me have the tray (as if there's only that one tray in the entire restaurant) and she proceeds to put all of our food individually on the table.

At that point I ask her about the mobile order and what would happen if I had ordered through the mobile order app would my changes have been fulfilled. She said that no, they would make my food according to the policy of their store. I that informed her that that is not a company policy so what they're doing is wrong. And she said I don't know that's just what my boss tells me.

And then, why am I mixing up my meal with my child's meal? Why did I pay $10 for a meal that has the same size fry and same size hamburger as a kid meal that only cost $6? Like what is this? Will not be coming back at all because this company has unethical and shady standards by which they operate.

Atmosphere: 2

Food: 1

Service: 1

Just went for ice-cream with some friends. It was good but nobody ordered food. Place was clean and the staff was friendly

Atmosphere: 5

Food: 5

Service: 5