Have been to Heavenly Bakery several times but today and the previous visit about 5 months ago got up and left because service was lacking. Both visits, we were seated and told our server would be right over. 20 minutes later still no server so got up and left. Todays visit, the table next to us got seated after us and server came promptly and took there food order. Very disappointed because we really have liked this place all the other times.
Gabriela Alavekios
Good food. but how can you manage a full restaurant and not have an available bathroom for your costumers.. waited forever for a “cleaning”. Ended up leaving to go somewhere else to find one.
Food: 4
Service: 2
JG
Walked in 10 minutes after they opened and they had no pastries or desserts until 9am they said.
Atmosphere: 1
Food: 1
Service: 1
SeeTheWorld
We've been here a few times before and decided to try the cupcakes. They were excellent! I had a vanilla almond and my husband had strawberry. The vanilla almond was perfect. There was a bit of almond in the cake, not too much. The frosting also was almond flavored with sliced almonds on top. My husband loved the strawberry cupcake. Both the cake and frosting were strawberry and the cake was dark pink. He said it was everything that you'd want a strawberry cupcake to be.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bakery
Elizel Badillo
The pastries are very good but the staff are so rude and inconsiderate. I went on 4/30 about 7:20am to get my friends some pastries, since they live out of town and I wanted them to try the apricot danish, since I have bragged about how good it tasted. I walked in didn’t even get acknowledged by either of the ladies that work there. It wasn’t busy at all, there were several people sitting down already drinking and eating. I stood in front of the glass display waiting for one of them to ask if I needed help. Then a man walked in the worker totally skipped me to help the another man that walked in after me, then as she was helping him she asked me if I’ve been helped, I told her no but to go ahead and finish helping the man. I waited again patiently,before another customer walked in and then she was about to help that lady when I told her that I was there first and that I hadn’t been helped yet. Then the other worker right away helped another man that walked in after the lady. Of course at this point I was pissed off because I believe they need training on customer service. I won’t be coming back anytime soon. I’ll take my money elsewhere where I have been treated nicely.
Atmosphere: 1
Food: 4
Service: 1
Brian Haataja
Great food and baked goods.
Atmosphere: 5
Food: 5
Service: 5
Rob Haworth
Good iced cookies, and sweet looking 🐕
Atmosphere: 3
Food: 4
Service: 5
Ana Rosa Romo
I moved to Hollister 5 years ago and unfortunately this is the only bakery in town. I have tried going several times with the same outcome. I was expecting that since people here in Hollister are so nice I would have a wonderful experience (small town vibes), but fell very short of that. I went in and it was busy. I had to wait since they where all busy so I waited and waited as they where all done helping other people the walk passed me and did not even acknowledge me or even to turn to to me and say hey someone will be right with you. Finally the last girl helping someone came to me and I was hoping for an apology like I am so sorry for that long wait how can I help you. Totally cold and not even helpful at all not warm whats so ever. I don’t know if they are overworked or they are just not taught customers service but they have none. This is not a one time I have gone several times and it’s always the same. Food isn’t bad but not worth it when you have horrible customer service. I am sorry but I would rather leave town for a cake than come here again!
Atmosphere: 1
Food: 1
Service: 1
Sandra Partrea
My husband and I went for breakfast, and while the pancakes, fruit, and orange juice weren't great, I wanted to leave a review to recognize Sara's exceptional service. She went above and beyond to make sure we were happy. Thank you, Sara, for your kindness and customer service.
As good an apple turnover as I have ever had, and I been to Germany many times.
Atmosphere: 5
Food: 5
Service: 5
Catherine O'Connell
Great find for lunch after hiking in Pinnacles National Park. Delicious sandwiches and desserts and very good service.
Atmosphere: 5
Food: 5
Service: 5
Sue Pereira
They always clean and we'll staffed. The food (especially the chili verde breakfast) is soooo good. All the bakery items are fabulous!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
Michael Padgett
I ordered a full cake for my Birthday from here and I ended up throwing it out after 1 bite. I asked for a lemon custard with lemon iceing and what I got back was a plain cake with lemon gel center and plain ice ing. I was so disappointed because the girl who took the order was very nice and said that yes they can make it the way I wanted. If they read this review I placed the order to be picked up on June 1st the day before my birthday. If I'd known that they couldn't or wouldn't make it the way I wanted I would have gone somewhere else that could.
Loved waffle
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Wedding Cake, Birthday Cake, Bakery, Eggs Benedict, Sandwich
Have been to Heavenly Bakery several times but today and the previous visit about 5 months ago got up and left because service was lacking. Both visits, we were seated and told our server would be right over. 20 minutes later still no server so got up and left. Todays visit, the table next to us got seated after us and server came promptly and took there food order. Very disappointed because we really have liked this place all the other times.
Good food. but how can you manage a full restaurant and not have an available bathroom for your costumers.. waited forever for a “cleaning”. Ended up leaving to go somewhere else to find one.
Food: 4
Service: 2
Walked in 10 minutes after they opened and they had no pastries or desserts until 9am they said.
Atmosphere: 1
Food: 1
Service: 1
We've been here a few times before and decided to try the cupcakes. They were excellent! I had a vanilla almond and my husband had strawberry. The vanilla almond was perfect. There was a bit of almond in the cake, not too much. The frosting also was almond flavored with sliced almonds on top. My husband loved the strawberry cupcake. Both the cake and frosting were strawberry and the cake was dark pink. He said it was everything that you'd want a strawberry cupcake to be.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bakery
The pastries are very good but the staff are so rude and inconsiderate. I went on 4/30 about 7:20am to get my friends some pastries, since they live out of town and I wanted them to try the apricot danish, since I have bragged about how good it tasted. I walked in didn’t even get acknowledged by either of the ladies that work there. It wasn’t busy at all, there were several people sitting down already drinking and eating. I stood in front of the glass display waiting for one of them to ask if I needed help. Then a man walked in the worker totally skipped me to help the another man that walked in after me, then as she was helping him she asked me if I’ve been helped, I told her no but to go ahead and finish helping the man. I waited again patiently,before another customer walked in and then she was about to help that lady when I told her that I was there first and that I hadn’t been helped yet. Then the other worker right away helped another man that walked in after the lady. Of course at this point I was pissed off because I believe they need training on customer service. I won’t be coming back anytime soon. I’ll take my money elsewhere where I have been treated nicely.
Atmosphere: 1
Food: 4
Service: 1
Great food and baked goods.
Atmosphere: 5
Food: 5
Service: 5
Good iced cookies, and sweet looking 🐕
Atmosphere: 3
Food: 4
Service: 5
I moved to Hollister 5 years ago and unfortunately this is the only bakery in town. I have tried going several times with the same outcome. I was expecting that since people here in Hollister are so nice I would have a wonderful experience (small town vibes), but fell very short of that. I went in and it was busy. I had to wait since they where all busy so I waited and waited as they where all done helping other people the walk passed me and did not even acknowledge me or even to turn to to me and say hey someone will be right with you. Finally the last girl helping someone came to me and I was hoping for an apology like I am so sorry for that long wait how can I help you. Totally cold and not even helpful at all not warm whats so ever. I don’t know if they are overworked or they are just not taught customers service but they have none. This is not a one time I have gone several times and it’s always the same. Food isn’t bad but not worth it when you have horrible customer service. I am sorry but I would rather leave town for a cake than come here again!
Atmosphere: 1
Food: 1
Service: 1
My husband and I went for breakfast, and while the pancakes, fruit, and orange juice weren't great, I wanted to leave a review to recognize Sara's exceptional service. She went above and beyond to make sure we were happy. Thank you, Sara, for your kindness and customer service.
Restaurantji Recommends
Fells like home
Atmosphere: 5
Food: 5
Service: 5
As good an apple turnover as I have ever had, and I been to Germany many times.
Atmosphere: 5
Food: 5
Service: 5
Great find for lunch after hiking in Pinnacles National Park. Delicious sandwiches and desserts and very good service.
Atmosphere: 5
Food: 5
Service: 5
They always clean and we'll staffed. The food (especially the chili verde breakfast) is soooo good. All the bakery items are fabulous!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bakery
I ordered a full cake for my Birthday from here and I ended up throwing it out after 1 bite. I asked for a lemon custard with lemon iceing and what I got back was a plain cake with lemon gel center and plain ice ing. I was so disappointed because the girl who took the order was very nice and said that yes they can make it the way I wanted. If they read this review I placed the order to be picked up on June 1st the day before my birthday. If I'd known that they couldn't or wouldn't make it the way I wanted I would have gone somewhere else that could.
Atmosphere: 5
Food: 1
Service: 5
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