We have had good experiences in the past here however our recent visit will be our last. I understand having a child with an allergy is a risk when eating out, and at times cannot be accommodated however Running Rooster took negligence to a whole new level.
We started our experience stating my 5 year old daughter "has a severe Gluten allergy " the waitress acknowledged and assured it would be noted to the staff. We also asked if they could heat up our own food which they declined. Their menu states they have gluten free options which gave us confidence in the staff. As the evening progressed we reiterated the importance of the allergy least four times.
We decided on a gluten free hamburger for my daughter as they offered a gluten free bun. When it arrived as my wife was cutting the burger in half for my daughter we noticed the bun looke identical to the other (non gluten free)buns served at the table. We asked a waiter if this was gluten free and he said let me triple check" as if he had already checked twice before. Sure enough it was not and they took the plate back to the kitchen.
When they brought the new plate back the bun looked drastically different, and we checked the burger inside the bun remembering my wife had cut the old burger in half and sure enough they taken the old sliced burger and slapped it in the middle of a new bun with no regard for cross contamination.
I now had absolutely zero trust in the staff and my daughter did not get a meal at all. Meanwhile my wife's meal was getting cold as she had to deliberately go to the back and address the chef and manager personally. She was greeted with eye rolls from the manager as if to say their negligence was our fault. The Chef was sympathetic and professional but the rest of staff was not.
To attempt to poison a child twice after being thoroughly warned multiple times is outrageous and to have the audacity make light of it and give us attitude back is even worse. This can be life threatening for my daughter and thankfully my wife and I had the instincts not to trust the staff.
To top it off the only compensation we received from a ruined meal (as the only conversation at the table was how terrible the staff was, my child getting no meal at all and my wife's meal being cold) was not being charged for my daughters meal.
The staff is ill equip to accommodate allergy's and that being the case shouldn't offer such things, simple as that. When you have these offerings on a menu an amount of basic trining should be put in place and it most definitely hadn't.
Jessie Graham
We had a bad night out. Food wasn’t cooked (raw hamburgers sent back), food was cold, wrong food brought out, ketchup spilled all over a patron, drinks took forever. We had a large group and no one left happy.
Atmosphere: 2
Food: 1
Service: 1
Global Nomad
Great outdoor seating. The Knoxville Spicy Chicken burger was nice and spicy! The Parabola Stout had a kick to it and hits the spot real quick. Good thing the restaurant made it a smaller serving!
Atmosphere: 3
Food: 3
Service: 3
Jjenn Lopez
Cute spot to have a breakfast or lunch date ! Went today with family . Food presentation was great . Food was ok . I would go again to try a different dish . but our service was horrible. Food wait was long . We got no refills on our drinks ,unless we waved our waitress down . She didn't come by to ask us how was our food . Basically ignored us . We stayed at our table for about a good 2 plus hrs . She never brought us to go boxes we had to get up and do that ourselves. We asked for our tab 30 min past with no attempt to give us our bill. Each party had to go get our bill. The waitress was not very friendly to us and we all felt she didnt care . With that being said we will not be returning anytime soon .
Atmosphere: 4
Food: 3
Service: 1
V Tancredi
Clean, bright, lots of chickens! Service was very attentive. Some interesting choices for menu. Good location in downtown.
Atmosphere: 4
Food: 4
Service: 5
Lis Adrienne
Loved the atmosphere! Good food and service!
Atmosphere: 5
Food: 5
Service: 5
David Nguyen
Great food and my server was amazing. Shout out to everyone who works there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
Matthew Jones
Running Rooster is always a fun choice for a meal. Good food, lively atmosphere and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
Lala
I really don’t leave reviews ever honestly but I just have to say the fig and bacon pizza is beyond amazing. I must be the strongest woman out there because I stop myself from wanting to order one every week lol. One of my favorite pizzas I’ve ever had, literally perfection. And the crust! 100/10. I’ve also never had a bad experience here whether I’ve dined in or take out. Definitely recommend it even if it’s only for that pizza lol. Also my bf loves the fish tacos so that’s another good one. ❤️
Atmosphere: 5
Food: 5
Service: 5
Luke Russell-Garcia
We were in town for the Renaissance Faire and decided to swing by for dinner. Their burgers were absolutely top tier, just delicious! The drinks were also tasty and they poured em strong! Would highly recommend the Running Rooster!
Had super service and reasonable prices Huge burgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Belly Burger and Fries
Jeannine Torrecillas
Wonderful food and service
Once again delicious quality food! Amazing service
Atmosphere: 5
Food: 5
Service: 5
patty cha
The food was ok. I was hoping for more flavors but typical diner food. The restaurant was clean and spacious. Although not sure if they're going for an unfinished barn look. There were small visible wall openings on the ceiling and planks that may have been left over. Again not sure the type of look for the restaurant. We sat down fairly quickly and got our food quickly. Garlic fries were too garlicky and the sourdough chicken sandwich was ok. My partner had a medium burger that looked, well done.
I wanted a bomb burger, and my date knew just the place for it! I ordered the chicken teriyaki burger and ribs, and it was delicious. The pricing was reasonable for the portions of our meal. The service was excellent. Our server Mariela (?) was very attentive.
Thank you for the yummy food! I'm looking forward to returning and trying something new.
We have had good experiences in the past here however our recent visit will be our last. I understand having a child with an allergy is a risk when eating out, and at times cannot be accommodated however Running Rooster took negligence to a whole new level. We started our experience stating my 5 year old daughter "has a severe Gluten allergy " the waitress acknowledged and assured it would be noted to the staff. We also asked if they could heat up our own food which they declined. Their menu states they have gluten free options which gave us confidence in the staff. As the evening progressed we reiterated the importance of the allergy least four times. We decided on a gluten free hamburger for my daughter as they offered a gluten free bun. When it arrived as my wife was cutting the burger in half for my daughter we noticed the bun looke identical to the other (non gluten free)buns served at the table. We asked a waiter if this was gluten free and he said let me triple check" as if he had already checked twice before. Sure enough it was not and they took the plate back to the kitchen. When they brought the new plate back the bun looked drastically different, and we checked the burger inside the bun remembering my wife had cut the old burger in half and sure enough they taken the old sliced burger and slapped it in the middle of a new bun with no regard for cross contamination. I now had absolutely zero trust in the staff and my daughter did not get a meal at all. Meanwhile my wife's meal was getting cold as she had to deliberately go to the back and address the chef and manager personally. She was greeted with eye rolls from the manager as if to say their negligence was our fault. The Chef was sympathetic and professional but the rest of staff was not. To attempt to poison a child twice after being thoroughly warned multiple times is outrageous and to have the audacity make light of it and give us attitude back is even worse. This can be life threatening for my daughter and thankfully my wife and I had the instincts not to trust the staff. To top it off the only compensation we received from a ruined meal (as the only conversation at the table was how terrible the staff was, my child getting no meal at all and my wife's meal being cold) was not being charged for my daughters meal. The staff is ill equip to accommodate allergy's and that being the case shouldn't offer such things, simple as that. When you have these offerings on a menu an amount of basic trining should be put in place and it most definitely hadn't.
We had a bad night out. Food wasn’t cooked (raw hamburgers sent back), food was cold, wrong food brought out, ketchup spilled all over a patron, drinks took forever. We had a large group and no one left happy.
Atmosphere: 2
Food: 1
Service: 1
Great outdoor seating. The Knoxville Spicy Chicken burger was nice and spicy! The Parabola Stout had a kick to it and hits the spot real quick. Good thing the restaurant made it a smaller serving!
Atmosphere: 3
Food: 3
Service: 3
Cute spot to have a breakfast or lunch date !
Went today with family . Food presentation was great . Food was ok . I would go again to try a different dish . but our service was horrible. Food wait was long . We got no refills on our drinks ,unless we waved our waitress down . She didn't come by to ask us how was our food . Basically ignored us . We stayed at our table for about a good 2 plus hrs . She never brought us to go boxes we had to get up and do that ourselves. We asked for our tab 30 min past with no attempt to give us our bill. Each party had to go get our bill. The waitress was not very friendly to us and we all felt she didnt care .
With that being said we will not be returning anytime soon .
Atmosphere: 4
Food: 3
Service: 1
Clean, bright, lots of chickens!
Service was very attentive. Some interesting choices for menu. Good location in downtown.
Atmosphere: 4
Food: 4
Service: 5
Loved the atmosphere! Good food and service!
Atmosphere: 5
Food: 5
Service: 5
Great food and my server was amazing. Shout out to everyone who works there
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Fries, Sandwich
Running Rooster is always a fun choice for a meal. Good food, lively atmosphere and friendly staff!
Atmosphere: 5
Food: 5
Service: 5
I really don’t leave reviews ever honestly but I just have to say the fig and bacon pizza is beyond amazing. I must be the strongest woman out there because I stop myself from wanting to order one every week lol. One of my favorite pizzas I’ve ever had, literally perfection. And the crust! 100/10. I’ve also never had a bad experience here whether I’ve dined in or take out. Definitely recommend it even if it’s only for that pizza lol. Also my bf loves the fish tacos so that’s another good one. ❤️
Atmosphere: 5
Food: 5
Service: 5
We were in town for the Renaissance Faire and decided to swing by for dinner. Their burgers were absolutely top tier, just delicious! The drinks were also tasty and they poured em strong! Would highly recommend the Running Rooster!
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Outlaw Fries, Cowboy Burger
Restaurantji Recommends
Great food and service!
Atmosphere: 5
Food: 5
Service: 5
Had super service and reasonable prices
Huge burgers
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pork Belly Burger and Fries
Wonderful food and service
Once again delicious quality food! Amazing service
Atmosphere: 5
Food: 5
Service: 5
The food was ok. I was hoping for more flavors but typical diner food. The restaurant was clean and spacious. Although not sure if they're going for an unfinished barn look. There were small visible wall openings on the ceiling and planks that may have been left over. Again not sure the type of look for the restaurant. We sat down fairly quickly and got our food quickly. Garlic fries were too garlicky and the sourdough chicken sandwich was ok. My partner had a medium burger that looked, well done.
Atmosphere: 4
Food: 3
Service: 4
Recommended dishes: Fries, Other, Barnyard Fries, Sandwich
I wanted a bomb burger, and my date knew just the place for it!
I ordered the chicken teriyaki burger and ribs, and it was delicious.
The pricing was reasonable for the portions of our meal. The service was excellent. Our server Mariela (?) was very attentive.
Thank you for the yummy food! I'm looking forward to returning and trying something new.
Atmosphere: 5
Food: 5
Service: 5
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