BJ’s Restaurant Support Center

Hello, I ate at the restaurant on Beach in Westminster/Huntington Beach yesterday and it was the slowest service I've ever had. It took 20 minutes for them to take my order. We had to keep asking and reminding them for refills. The food was cold. The servers were not nice. They forgot to order our pazookie so that took 30 minutes to get our pazookie. The manager was not helpful at all. I will not be returning. Also, I've been there when it's been way busier and got way better and faster service. It was not busy, it was 9pm last night.

Hell Nahhh to these one star reviews
Beer club member forever ,posting from old world rn

I visited your location in Las Vegas located at 7190 South Rainbow for the first time a few weeks ago. I Sat at the bar for 10 to 15 minutes without acknowledgment and walked out. So I decided to give it another chance this evening. Which is October 23, 2024 at 7:50 PM. I ordered off your special, soup salad. The salad was rotten and the soup was lukewarm. I then asked for a manager via the waitress. The manager took close to 15 minutes to come over to the table and when she did, she was very cold very unpleasant with her demeanor, she made me feel as if she didn’t care for African-Americans at, all and treated me as if I was wasting her time . Her name was Amy, she does not have the proper disposition to be in hospitality at all.

I will be reposting this on all my platforms

There was a time....we were in BJ's so frequently when it first opened in Sparks NV that we often remarked "we need to buy some stock in the restaurant", and so we did. I accumulated many reward points over the years and enjoyed many times there. More recently, say over the past year, service has been wanting and finally I complained about food and service several months ago. Today I stopped for lunch and after ordering at the bar I was reminded of my reason to avoid BJ's because of the obnoxious and loud music (which apparently is controlled by corporate and out of the hands of the servers at hand). Anyway, I ordered the lunch menu Southern Fried Chicken and a glass of wine (sitting at the bar). several minutes later I'm approached by a young man asking if I ordered the Parmesan Chicken, I told him no and what I had ordered. Several other customers came in, ordered and ate while I waited, and waited, and eventually was presented with a chicken part that was so darkly fried (burned is the word) I returned it and left without lunch. BJ's is off my list, oh, I we sold our stock. Moving on.

Worst experience of our 35Yr association with BJ's Meneffe,CA.
Quality of food was way below par, served cold when should have been hot, manager was not really concerned. Refused to pay for meal. Kitchen staff needs to be fired!!! GMYRLDF. Wifes birthday dinner with eldest daughter and son in law a distaster. Pazookies were not even properly cooked. I usually purchase -$400-600 worth of gift cards each year. Perhaps not this and future years. As far as I'm concerned BJ's owes me.

Bud service bad management bud training but miscommunication en understanding in their servi bud business

Good afternoon,
to whom it may concern.. i am formally filling an complaint about location 450 and specifically store manger Ashley. my wife, myself and a friend had dinner or attempted to have dinner last night at this location. our waiters name was Cesar, no complaints with him. However we had a nightmare after our food came to the table. My wife ordered potstickers and when she started eating them all of a sudden she started feeling funny, that because she was literally choking on the long hair strand that was lodged in her throat, and she had to pull out. this was beyond disgusting and totally unacceptable. after letting our waiter know, he immediately apologized and said he would talk to his manager- Ashley. afterwards my wife kept gagging in disgust and we asked to speak to the manger personally. the manager who identified herself as Ashley was beyond rude, showed no empathy, Never apologized, and we she asked what she could do we answered make it right and waive the entire bill, she rudely said no I'm not taking the drinks off. we continued to say so let me get this straight my wife literally eats one of your cooks hair and has to pull it out of her throat, again beyond disgusting and the best you say you can do is take off two meals of the three and not waive the three drinks. she again rudely answered no and said i can bring the bill and left and came back dropped the bill off and that was that. she escalated this beyond professionalism. little does she know who was at that table last night. and not only do i have several witnesses to her Rudeness, but pictures of the hair that will be surfacing the internet if i do not hear back from somebody asap!!

Recently went the Brea, CA. location and tried the strawberry shortcake pazookie and was extremely disappointed with it. It in no way looked even close to the menu pictured item. The 3 ice cream scoops looked like they were scooped with a melon balling spoon, very small. There was like 1 strawberry sliced into a few slices. Whipped cream was extremely lacking. I've had the pazookie at the Huntington Beach location where they are very good, large portions. I cannot, will not, recommend the Brea location to anyone.

Former employee at Del Amo Mall. Take-Out Cashiers (Dinner) get the short end of the stick. They come in at 3:45p or 4p (depending on the day), which is way earlier than necessary. Also, Cashiers cannot leave until after 12 midnight regardless of how slow or busy business is in the final hour. Don't recommend this place for work if you want to work as Take-Out or To-Go.

no one answered the phone or got back to me

We had the worst food experience at the Menifee, CA Bj's. We had cold food, wilted and soggy salad that had egg larva on it. Unacceptable and now my daughter has been sick for a couple weeks with what her doctor believes to be a PARASITE. WE WILL NEVER EAT THERE AGAIN!

I found this Keg in a picture on the wall of our local BJ's. When I Googled the number, it took me here. What do I win? ; )

I have been a member of the Rewards Plan at BJs which means that every time I eat there, they add rewards to my account so eventually I get discounts on food once I've accumulated enough points. Well, I went to the restaurant on August 5, 2023 and spent $48. They did not add this amount as rewards to my account. I wrote to them 3 times via their website and today I got my first response from them telling me that the case was resolved and closed. Well I went on the website and nothing changed! No rewards added, my last meal was not included in my account. I don't know who answered me by telling me the case was closed, but there was no name at the end signing off. I believe they are using Ai Bots to answer! Is this the way of the future? Idiotic Bots answering questions without doing a damn thing to resolve the issue but saying it is resolved? This is pathetic Customer service!

On line experience is so bad I will never set foot in a BJ's ever again. Triple charges for same singular order. Outrageous. Anaheim Hills location. Been there perhaps a hundred times over the years. Never again.

Salmon plate was horrible. Dry cold rice microwave broccoli and they gave me a flat fish filet looking nugget. Nothing to a fresh decent salmon this was out in BJ’s in San Bernardino. I asked for a manager she never came to the table. In the way out I came across her her name is Sharron. She just laugh about the issue when I told her. What happen. Therefore I told her I was going to contact corporate and she laugh and said ok