Buffalo Wild Wings

Unless your reaching for your wallet, you're not seeing your server if it's a white blonde lady lol. Haven't been to BWW in so long just to never get any refills, more apps, boxes and the check. But as soon as we had the check and placed down our card. Our server teleported! (trust me)

Atmosphere: 1

Food: 4

Service: 1

We’ve been loyal fans of BWW for years, but lately the quality has taken a serious nosedive. I don’t know what’s going on, but last night’s traditional wings were completely inedible; tough, old-tasting, and just gross. Sadly, this isn’t a one-time issue. It’s the third time in the past two months that we’ve had this exact experience.

At first, we thought maybe it was just the Tuesday special and they were trying to get rid of older product but it’s happened on other days too. Most recently at the Santa Ana location, I spoke to a manager about it. He didn’t confirm or deny anything… and didn’t even apologize. Just gave me a refund and sent me on my way.

BWW used to be our go-to wing spot, but after being disappointed three times in a row, we’re done. Time to find a new place. Disappointed doesn’t even begin to cover it.

Atmosphere: 3

Food: 1

Service: 3

Whoever is making the wings doesn't know how to count because this is the 2nd time in a month that I've gotten 19 wings instead of 20 wings. Not sure if there doing it on purpose.

Atmosphere: 2

Food: 4

Service: 1

Service was really bad bad. The waitress is very inattentive, she did not come around to check on us, that’s was fine. But when we need her attention she gave us an attitude and even said “What” who says that? And more other bad attitude too not just once. The foods are good, atmosphere is nice. But the bad bad service will prevent our groups not to come back to this place. Are the managers/owners not aware of these bad services??? They need to do an episode of “Undercover boss” on this location!!!

Atmosphere: 4

Food: 4

Service: 1

Recommended dishes: Chicken Wings, Buffalo Wings Mango Habanero, Buffalo Wings Wild

It makes me so sad that this place has gone downhill. It was a staple for my husband and I…but lately we have left disappointed over and over. The service is super hit or miss - today the waitress came to us twice (to take our order and to provide the check) never checked up on us and even when she provided the check she didn’t even ask if we wanted anything else. The wings are also hit or miss - sometimes good sometimes cold.

Idk if I’ll be returning after this— maybe just for beers at the bar.

Atmosphere: 3

Food: 2

Service: 1

I’ve been here so many times. Over 50 easily and I think I’m actually done here. Gradually it’s been getting worse and worse here and unfortunately it’s just terrible now. If you get good service it’s terrible wings and if you get good wings it’s terrible service. The waitress only came twice. Once to take our order and the second to give the check. Never received our fries or extra sauces. Very unfortunate for me and my wife as this place was a staple for us to hang out but we just feel disappointed every time here these past 5 or more times.

Atmosphere: 3

Food: 2

Service: 2

Went to this place to pick up an order placed on doordash (for a doordash promo). This location thought the orders placed on doordash that day were a glitch an would only provide their customers refunds and absolutely nothing else for the wasted time (especially since I then also had to wait for 7+ others to complete their refunds). Don't trust this place for any food promos on the apps like doordash/postmates/etc.

Atmosphere: 1

Food: 1

Service: 1

Came on a Wednesday to have lunch and drinks before the movies. They had a Mexican soccer game blaring over the entire restaurant. I could deal with the noise if it was in English, but no it was Spanish. After one beverage I left and went next door for lunch. I don't have many good experiences at this place. No idea why I keep hoping it will get better. Hasta La Vista Buf Wild Wings, this was your last chance.

Atmosphere: 1

Food is always good. However, they did not take the tip i wrote down and instead charged me the highest recommended gratuity amount without my authorization. No Bueno.

Atmosphere: 2

Food: 4

Service: 1

Big shout out to Alexa for her customer service she provided!! We were a party of 5 and the previous day we went to the sister location at the outlets and left without eating. We addressed Alexa about the poor service we received at the outlets location. She listened, acknowledged, and explain our orders will be slow to be serviced if we got the all you can eat deal. Kept it short and simple without any attitude. She consistently followed up and made sure everything went well for us. Just want to say from us, thank you Alexa for your communication, acknowledgement, and overall service!!

Atmosphere: 5

Food: 5

Service: 5

I placed an order, went to pick it up, and had to return because it was given to me incorrectly. They didn't return my money or give me credit. They kept everything. I feel robbed

Atmosphere: 1

Food: 1

Service: 1

It was so good I forgot to take a pic of the food lol

Atmosphere: 5

Food: 5

Service: 5

Upon entering, I encountered Joey and he was just excellent all around. He took great care of us. We did not want for anything. He made sure of it!

Unfortunately, these days it is rare to experience such a professional, customer service oriented, knowledgeable, and friendly staff member, regardless of title. So, it was very refreshing to have such a pleasant experience.

He definitely needs to be acknowledged for making this company look so good because he is and does. There needs to be more staff members like him.

I will definitely be returning, thanks to Joey. He rocks!!!

Atmosphere: 5

Food: 5

Service: 5

I came in on a Monday a little after 3 when it was quiet with no line or crowd, plenty of available tables, yet no one acknowledged me, seated me, or perhaps even saw me after waiting by the front for a few minutes. I left without eating, which was disappointing. I hope this gets addressed because I was really looking forward to enjoying some wings :(

How is this even meat so disgusting wing stop it is

Atmosphere: 4

Food: 1

Service: 4