Cold Stone Creamery

I had a great experience with guess who’s back , who showed me plenty of love ❤️ and ensured my ice cream was perfectly wet 💦, because that's exactly what I pay for, a guy to make sure my ice cream isn't too dry 🍦.
High quality experience will be back

Awesome staff and awesome manager! Was accidentally charged twice and were so helpful in fixing ASAP! Staff always gives big scoops and makes great cakes!

Great atmosphere. Pictured is the Mint Chocolate chip.

Love the ice cream 🍦

Atmosphere: 4

Food: 5

Service: 4

THERE ARE RATS IN THE STORE I REPEAT, RATS and its broken, run down and miserable. They dont care about their employees because they can replace them with another high school girl. The owner of this store is greedy and refuses to fix his store that is falling apart. Awful Music. Corporate should shut down this store, it has no right to exist when the Terra Nova store is much cleaner.

Atmosphere: 1

Food: 1

Service: 1

Read your reviews especially the bad ones so you can change your crew or give training that will improve their customer service.

Coldstone in H Street is the best!

So there's one girl at the counter doing walk ins and phone orders. She did have the decency to say sorry for the wait, but the little blond comes out the back...no name since ppl dont believe in wearing name tags....she went in the bathroom then came out. I'm hoping she washed her hands. I ordered my ice cream, but told her I have a peanut allergy. Knowing that, instead of getting fresh ingredients from the back, she grabs my toppings from the common area - which is against their protocol. When I ask her what is she doing, she cops an attitude and tells me, "do you want me to get your stuff from the back? Fine I'll change it but I used clean utensil ". After waiting 15 minutes I'm past pissed at this point. Cold stone should rethink her employment...she is a lawsuit waiting to happen. Now had she gave me peanuts by accident my family would be upset. I prolly won't come back here.

Atmosphere: 1

Food: 1

Service: 1

Had the most annoying and irritating experience. Came in at exactly 9:20pm where these two very young girls were running the counter. One had a "Muse" sweatshirt on and another had light colored hair and makeup. I came with my aunt and my sister where my aunt happily got helped with no issues right away. As it was mine and my sisters turn, this small family of two girls and one mom came right behind us in line as they should. I was called to the counter by the girl in the sweatshirt where she cut off mid sentence to say hi to the girls behind us. They ended up chatting it up and she ended up taking her order and dedicated all her attention to them. She was friends with the whole family who came in front of us while I was LITERALLY right in front of the flavors. She ended up completely ignoring my sister and she got upset and stormed off. Already off the bat I'm FRUSTRATED because my sister really wanted ice cream just for some little girl to be too focused on chatting up and prioritizing her friends than her job. I was fine for a bit because I get it, I have a job and sometimes I myself unfortunately get caught up when my friends come in, but I know my friends understand I'm at work and so do I to say "hey I'll get to you right now let me get to them first" but no. What's even worse as that as the girl went to make the first ice cream, the OTHER girl with the light hair saw me and decided to address "hi what can I get you" again, still right in front of the flavors, while the family got right besides me and ended up being there. So I finally said "can I get a cheesecake in a-" and she cut me off and decided to start talking to the girls right next to me as well asking all their orders. Now I'm frustrated. I've already been waiting for 6 almost 10 mins to be exact and I was completely ignored. My family is already annoyed by these workers ignoring me and I just wanted to give them the benefit of the doubt, I was wrong and both girls ended up taking that entire family order and she ended up taking them to the front where they passed me. I didn't want to wait any longer because they were taking a while making the ice cream. That's not anyone's fault I understand the ice cream takes a bit but that time on top of me being ignored 3 times by two different people is horrible. Never coming to this location and really hope some management talks to these workers so not another family who is more vocal than me ends up talking to them.

Atmosphere: 1

Service: 1

Great service great ice cream. Employees are always happy to help..love coming here for our ice cream.

Atmosphere: 5

Food: 5

Service: 5

Great service from Employees, but long wait time due to understaffing. No manager on duty. I've notice the employee on duty has to go into the back to make a phone call when asked for the manager.

Atmosphere: 2

Food: 4

Service: 4

Recommended dishes: Create Your Own Shake

Great service great ice cream. Employees are always happy to help..love coming here for our ice cream.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Cold Stone Creamery Creation in Hand

Really bad service

Hey Lot Adonis-Basit not everything is about race you five year old. You don’t think there’s any other reason why your service wasn’t perfect? Oh ma bad everything revolves around you and others need to take your feelings into consideration because nothing is wrong with you and everyone else needs to change for you. ?

Hey Lot Adonis-Basit not everything is about race you five year old. You don’t think there’s any other reason why your service wasn’t perfect? Oh ma bad everything revolves around you and others need to take your feelings into consideration because nothing is wrong with you and everyone else needs to change for you. ?

First time here! I took my grandchildren for a treat after school, not worth it! Ice-cream was to soft, watery we got cheese cake flavor nothing to do with it, it tasted bad we ended throwing it away.