One of my favorite restaurants over all others due to the fact that I am on a high protein diet.
Atmosphere: 5
Food: 5
Service: 5
William Bilsland III
Always very good and consistent restaurants. Clean, well managed, with good food and service.
Atmosphere: 5
Food: 5
Service: 5
kaitlynn
I've been a long-time fan of El Pollo Loco, but my recent visit was a huge letdown. The crew seemed uninterested in providing any sort of decent service, and the managers were just as bad, acting like they were doing me a favor by taking my order. Honestly, their rude attitude was a major turn-off.
To make matters worse, the food quality was terrible. The chicken was dry and lacked flavor, and the sides were clearly old and stale. It's like they didn't even try. This isn't the El Pollo Loco I remember, and I'm seriously questioning whether I'll ever go back.
If you're looking for a place with friendly service and good food, steer clear of this El Pollo Loco. There are plenty of other options out there that actually care about their customers and the quality of their food. Save yourself the disappointment and go somewhere else. Very unprofessional !!
Atmosphere: 1
Food: 1
Service: 1
Sugar Succubish
They’re so rude here I didn’t get a hello welcome in nothing she just stared at me like she was mad I was here. She does not have what it takes to be a food service please hire someone with people skills and a less bitchy attitude
Atmosphere: 1
Food: 3
Service: 1
Joseph H
Due to the review about roaches and flies in food I will not be eating here. 🤢
Albert Montejano
Great environment, good customer service and amazing food. By far my favorite pollo loco franchise restaurant to go to
Atmosphere: 5
Food: 5
Service: 5
Gerald Hernandez
Visited this place recently but did not purchase anything. As soon as I walked in, I saw a dead roach in front of the register. Disgusting.
Miriam Betamen
Hello all that im gonna say is that this location has poor management to say the least. After spending $40 i was told that I needed 75 more cents for an extra dressing. I mention i had used my card and dint have cash. I came up with 50cents and was turned down.
Atmosphere: 3
Food: 3
Service: 2
Ralph Garcia Jr
Good fresh Chicken
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl
SHUNTE MARTIN
Went last night 10/2/25 to buy a side salad to take to work with me. Was at lunch, eating my salad in the break room. As I was Eating a good amount, I discovered a fly in my salad. I couldn't post it, because they took it off to post pictures. However, I will be reporting this to the health department. The lady taking orders was rude the night I purchased my salad. Called the owner while at work today, he was ok about it. He did offer my money back. In the past he was really mean, but is ok now. But I've been eating here for years, I was shocked this happened. Please check your salads.
Placed mobile order and was refuses at drive thru was told I was needed to get off to get my order. Mind you I have my kids in the car. Place you’re mobile order at Jackson location they allow you to get your mobile order through drive thru.
Atmosphere: 1
Food: 3
Service: 1
M Gonzalez
Asked for the spicy fiery salsa today and the older man at the drive thru window in a white shirt was rude and said there’s already salsa in the bag checked it and there was only green salsa and the mild red salsa stop being lazy & do better
Service: 1
Necronaut
Chicken breast had half the skin missing? The chicken legs had 0 meat on them, and the chicken is bone dry.
First time ever going to El Pollo loco by myself and I will never go back, the chicken is barely edible.
How is this place in business?
Mari
Got food poisoning after eating here. Found dirt in my salad. The little man who claims to be the owner is extremely rude. He curses clients out in Spanish. The lady who took my order in the drive thru is also rude. This location, on Hwy 111, is NOT good at all! Avoid it at all cost! I prefer going to the other Indio location on Jackson st. The Jackson st location is way cleaner, the staff are super friendly and professional.
Atmosphere: 1
Food: 1
Service: 1
Carmen Navarro
I order Pollo Loco at least 3 times a week as it's a good deal, good food and fast service. I've order 3 times at the particular Indio location the 2 prior times has been via drive thru and service was bad. But I always give the benefit of doubt because we all have those days. Today I ordervia mobile like I always do. When I arrive if there is no one on drive thru I normally go at my regular location. The girl at the Indio location was rude since the beginning as I told her I was there for a mobile order the words out of her mouth was come inside. I thought I misunderstood her so I asked again and she reply you need to come inside. But with a rude voice. As I walked away the gentleman at the register already had an attitude with another customer. After he told me my food will be out shortly the same lady from the drive thru rudely place my bag on the counter without and acknowledgement. When I try to share my feedback with the alleged Owner he asked well had a Messed up attitude very condescending I even told him as an owner he should be able to accept feedback but all he rid is made gesture to brush me off. No wonder the employees have attitude if he acts the same way.
One of my favorite restaurants over all others due to the fact that I am on a high protein diet.
Atmosphere: 5
Food: 5
Service: 5
Always very good and consistent restaurants. Clean, well managed, with good food and service.
Atmosphere: 5
Food: 5
Service: 5
I've been a long-time fan of El Pollo Loco, but my recent visit was a huge letdown. The crew seemed uninterested in providing any sort of decent service, and the managers were just as bad, acting like they were doing me a favor by taking my order. Honestly, their rude attitude was a major turn-off.
To make matters worse, the food quality was terrible. The chicken was dry and lacked flavor, and the sides were clearly old and stale. It's like they didn't even try. This isn't the El Pollo Loco I remember, and I'm seriously questioning whether I'll ever go back.
If you're looking for a place with friendly service and good food, steer clear of this El Pollo Loco. There are plenty of other options out there that actually care about their customers and the quality of their food. Save yourself the disappointment and go somewhere else. Very unprofessional !!
Atmosphere: 1
Food: 1
Service: 1
They’re so rude here I didn’t get a hello welcome in nothing she just stared at me like she was mad I was here. She does not have what it takes to be a food service please hire someone with people skills and a less bitchy attitude
Atmosphere: 1
Food: 3
Service: 1
Due to the review about roaches and flies in food I will not be eating here. 🤢
Great environment, good customer service and amazing food. By far my favorite pollo loco franchise restaurant to go to
Atmosphere: 5
Food: 5
Service: 5
Visited this place recently but did not purchase anything. As soon as I walked in, I saw a dead roach in front of the register. Disgusting.
Hello all that im gonna say is that this location has poor management to say the least. After spending $40 i was told that I needed 75 more cents for an extra dressing. I mention i had used my card and dint have cash. I came up with 50cents and was turned down.
Atmosphere: 3
Food: 3
Service: 2
Good fresh Chicken
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Grande Avocado Chicken Bowl
Went last night 10/2/25 to buy a side salad to take to work with me. Was at lunch, eating my salad in the break room. As I was Eating a good amount, I discovered a fly in my salad. I couldn't post it, because they took it off to post pictures. However, I will be reporting this to the health department. The lady taking orders was rude the night I purchased my salad. Called the owner while at work today, he was ok about it. He did offer my money back. In the past he was really mean, but is ok now. But I've been eating here for years, I was shocked this happened. Please check your salads.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
Placed mobile order and was refuses at drive thru was told I was needed to get off to get my order. Mind you I have my kids in the car. Place you’re mobile order at Jackson location they allow you to get your mobile order through drive thru.
Atmosphere: 1
Food: 3
Service: 1
Asked for the spicy fiery salsa today and the older man at the drive thru window in a white shirt was rude and said there’s already salsa in the bag checked it and there was only green salsa and the mild red salsa stop being lazy & do better
Service: 1
Chicken breast had half the skin missing? The chicken legs had 0 meat on them, and the chicken is bone dry.
First time ever going to El Pollo loco by myself and I will never go back, the chicken is barely edible.
How is this place in business?
Got food poisoning after eating here. Found dirt in my salad. The little man who claims to be the owner is extremely rude. He curses clients out in Spanish. The lady who took my order in the drive thru is also rude. This location, on Hwy 111, is NOT good at all! Avoid it at all cost! I prefer going to the other Indio location on Jackson st. The Jackson st location is way cleaner, the staff are super friendly and professional.
Atmosphere: 1
Food: 1
Service: 1
I order Pollo Loco at least 3 times a week as it's a good deal, good food and fast service. I've order 3 times at the particular Indio location the 2 prior times has been via drive thru and service was bad. But I always give the benefit of doubt because we all have those days. Today I ordervia mobile like I always do. When I arrive if there is no one on drive thru I normally go at my regular location. The girl at the Indio location was rude since the beginning as I told her I was there for a mobile order the words out of her mouth was come inside. I thought I misunderstood her so I asked again and she reply you need to come inside. But with a rude voice. As I walked away the gentleman at the register already had an attitude with another customer. After he told me my food will be out shortly the same lady from the drive thru rudely place my bag on the counter without and acknowledgement. When I try to share my feedback with the alleged Owner he asked well had a Messed up attitude very condescending I even told him as an owner he should be able to accept feedback but all he rid is made gesture to brush me off. No wonder the employees have attitude if he acts the same way.
Atmosphere: 1
Food: 1
Service: 1
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