Placed mobile order and was refuses at drive thru was told I was needed to get off to get my order. Mind you I have my kids in the car. Place you’re mobile order at Jackson location they allow you to get your mobile order through drive thru.
Atmosphere: 1
Food: 3
Service: 1
M Gonzalez
Asked for the spicy fiery salsa today and the older man at the drive thru window in a white shirt was rude and said there’s already salsa in the bag checked it and there was only green salsa and the mild red salsa stop being lazy & do better
Service: 1
Necronaut
Chicken breast had half the skin missing? The chicken legs had 0 meat on them, and the chicken is bone dry.
First time ever going to El Pollo loco by myself and I will never go back, the chicken is barely edible.
How is this place in business?
Mari
Got food poisoning after eating here. Found dirt in my salad. The little man who claims to be the owner is extremely rude. He curses clients out in Spanish. The lady who took my order in the drive thru is also rude. This location, on Hwy 111, is NOT good at all! Avoid it at all cost! I prefer going to the other Indio location on Jackson st. The Jackson st location is way cleaner, the staff are super friendly and professional.
Atmosphere: 1
Food: 1
Service: 1
Carmen Navarro
I order Pollo Loco at least 3 times a week as it's a good deal, good food and fast service. I've order 3 times at the particular Indio location the 2 prior times has been via drive thru and service was bad. But I always give the benefit of doubt because we all have those days. Today I ordervia mobile like I always do. When I arrive if there is no one on drive thru I normally go at my regular location. The girl at the Indio location was rude since the beginning as I told her I was there for a mobile order the words out of her mouth was come inside. I thought I misunderstood her so I asked again and she reply you need to come inside. But with a rude voice. As I walked away the gentleman at the register already had an attitude with another customer. After he told me my food will be out shortly the same lady from the drive thru rudely place my bag on the counter without and acknowledgement. When I try to share my feedback with the alleged Owner he asked well had a Messed up attitude very condescending I even told him as an owner he should be able to accept feedback but all he rid is made gesture to brush me off. No wonder the employees have attitude if he acts the same way.
Atmosphere: 1
Food: 1
Service: 1
Luis Lona Rodriguez
Air conditioning in the dining area does not work .was waiting for my order inside due to outside heat and the inside had me sweating as much as the outside. Unacceptable !!!
Atmosphere: 1
Tonya Isaac
The person taking my order was very patient and helpful!
Atmosphere: 4
Food: 4
Service: 5
Ridvan Nerkiz
Horrible service
Atmosphere: 1
Food: 1
Service: 1
jon gann
Dry chicken, customer service was non-existent no good at all
Big Mack
Very tasty, as usual. But, the prices keep going up while the portion sizes keep going down.
First el polo I've been to that doesn't offer military or veteran discount. Dinning room also has no ac
Atmosphere: 2
Food: 3
Service: 1
Joaquin Saldana
I'm glad they still have the same flavor from 12 years ago ?
Atmosphere: 5
Food: 5
Service: 5
Ruben Rios
First el polo I've been to that doesn't offer military or veteran discount. Dinning room also has no ac
Atmosphere: 2
Food: 3
Service: 1
Reina Figueroa
The chicken was dry like it was left overs from days ago and just warmed up. For a $50 family meal pack the sides are so tiny! Ridiculous tiny!! Only 2-3 plates can have sides! So not worth the money! Terrible old chicken.....
Atmosphere: 1
Food: 1
Service: 3
Jenifher Harrington
Since I was here last the food has considerably improved from my last visit, if I'm craving rotisserie chicken meal I can always stop by and pick something up from here.
Placed mobile order and was refuses at drive thru was told I was needed to get off to get my order. Mind you I have my kids in the car. Place you’re mobile order at Jackson location they allow you to get your mobile order through drive thru.
Atmosphere: 1
Food: 3
Service: 1
Asked for the spicy fiery salsa today and the older man at the drive thru window in a white shirt was rude and said there’s already salsa in the bag checked it and there was only green salsa and the mild red salsa stop being lazy & do better
Service: 1
Chicken breast had half the skin missing? The chicken legs had 0 meat on them, and the chicken is bone dry.
First time ever going to El Pollo loco by myself and I will never go back, the chicken is barely edible.
How is this place in business?
Got food poisoning after eating here. Found dirt in my salad. The little man who claims to be the owner is extremely rude. He curses clients out in Spanish. The lady who took my order in the drive thru is also rude. This location, on Hwy 111, is NOT good at all! Avoid it at all cost! I prefer going to the other Indio location on Jackson st. The Jackson st location is way cleaner, the staff are super friendly and professional.
Atmosphere: 1
Food: 1
Service: 1
I order Pollo Loco at least 3 times a week as it's a good deal, good food and fast service. I've order 3 times at the particular Indio location the 2 prior times has been via drive thru and service was bad. But I always give the benefit of doubt because we all have those days. Today I ordervia mobile like I always do. When I arrive if there is no one on drive thru I normally go at my regular location. The girl at the Indio location was rude since the beginning as I told her I was there for a mobile order the words out of her mouth was come inside. I thought I misunderstood her so I asked again and she reply you need to come inside. But with a rude voice. As I walked away the gentleman at the register already had an attitude with another customer. After he told me my food will be out shortly the same lady from the drive thru rudely place my bag on the counter without and acknowledgement. When I try to share my feedback with the alleged Owner he asked well had a Messed up attitude very condescending I even told him as an owner he should be able to accept feedback but all he rid is made gesture to brush me off. No wonder the employees have attitude if he acts the same way.
Atmosphere: 1
Food: 1
Service: 1
Air conditioning in the dining area does not work .was waiting for my order inside due to outside heat and the inside had me sweating as much as the outside. Unacceptable !!!
Atmosphere: 1
The person taking my order was very patient and helpful!
Atmosphere: 4
Food: 4
Service: 5
Horrible service
Atmosphere: 1
Food: 1
Service: 1
Dry chicken, customer service was non-existent no good at all
Very tasty, as usual. But, the prices keep going up while the portion sizes keep going down.
Restaurantji Recommends
First el polo I've been to that doesn't offer military or veteran discount. Dinning room also has no ac
Atmosphere: 2
Food: 3
Service: 1
I'm glad they still have the same flavor from 12 years ago ?
Atmosphere: 5
Food: 5
Service: 5
First el polo I've been to that doesn't offer military or veteran discount. Dinning room also has no ac
Atmosphere: 2
Food: 3
Service: 1
The chicken was dry like it was left overs from days ago and just warmed up. For a $50 family meal pack the sides are so tiny! Ridiculous tiny!! Only 2-3 plates can have sides! So not worth the money! Terrible old chicken.....
Atmosphere: 1
Food: 1
Service: 3
Since I was here last the food has considerably improved from my last visit, if I'm craving rotisserie chicken meal I can always stop by and pick something up from here.
Atmosphere: 4
Food: 4
Service: 4
Recommended dishes: Grilled Chicken Dinner
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