My family had just came into town and we all wanted a smoothie! We drove all the way here while they were open mind you, 1:30. We went in and they completely shut us down and said they weren’t taking orders?? no sign or anything? Why even be open if your not going to serve your customers 😂
Service: 1
Big Scott
Love nectar juice bar. This location is awesome. Will be back again. Indio
Atmosphere: 5
Food: 5
Service: 5
Diane Greene
Do not come in if you’re on a time crunch. As stated by other reviewers, to say this store is understaffed would be an understatement. I came in today around one, so peak lunch hours, and was told there was going to be at least a 20 minute wait, to which I was fine with as there was only one girl manning the shop this afternoon. I then had to sit there and watch this poor girl try to juggle, at the very least, 10 different orders, while also trying to gracefully react to a man double her age, yelling, berating, and cursing at her for not going at a faster speed or letting him cut ahead of those who ordered before him- with MORE online orders coming in on top of that. It was very clear that she was frustrated and trying to not to cry as she got the rest of our orders out after that, to which I have to say Nekter, DO BETTER FOR YOUR STAFF!! This location is severely understaffed and the kids working here deserve better from their management. If you plan on visiting this store, please have patience with the staff here as yelling at them isn’t going speed up the process at all.
Atmosphere: 4
Food: 5
Service: 2
Tiffany Castillejo
A previous person already acknowledged this but this place is severely understaffed. They have one person running everything, prep, making bowls, juicing, cash register. You can tell she was frustrated and overwhelmed but I don't blame her. Whoever owns this place is failing her and actively losing business as I watched many people walk out once they realized how long they were going to have to wait. I would recommend spending your money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Natalie Eansor
Honestly please just close your restaurant down until your systems are up and running and all your ingredients are in stock. Showed up at 10:35am and their systems were down which required you to download their app to order. After ordering a $10 peanut butter smoothie I was alerted that they are out of peanut butter and there was nothing in stock to substitute for the peanut butter- no refunds offered. Honestly disappointed
Atmosphere: 3
Food: 1
Service: 5
Laura \u0026 Donnie
I’ve been twice at 7:05 am in the last week and they were not open. One time they had the lights on, but no one came to the door.
Service: 1
Diana Avalos
Overall the order never disappoints, unfortunately they are under staffed. They only have one person working at all times which makes the wait time super long. There was a petition at the register asking for signatures to get more staff. Nice girls work there but you can tell they get stressed out. This should be a fun first job type of environment.
Atmosphere: 1
Food: 5
Service: 5
Jasmine Gomez
Absolutely horrible customer service, the smoothie I got was not I asked for. I asked for a strawberry banana smoothie and I got some nasty berry acia smoothie. I’m absolutely disappointed in this location and the way that they represent Nektar.
Atmosphere: 1
Food: 1
Service: 1
Albert Perez
Unfortunately everything takes a long time. Even when you order ahead. At least the smoothies are great. The service would be much better off they staffed more help. Only one employee. Order ahead and then stand on the right. They have poor signage but there’s a small sign for pickups that points to the right. When I walked in there was no one but the one person working was working on orders. I didn’t see the sign so I walked up to the counter and was told to wait. If I would have only stood to the right side of the counter she would have k known I had a pick up. Instead I waited until she finished other orders. Next time I’ll stand to the right
Atmosphere: 2
Food: 4
Service: 1
Gabriella Brennan
Açaí bowls are good but they need more than 1 person working. Consistently a wait of 15-30 minutes, sometimes even to just take your order. Don’t come here if you are in a rush. Do come here if you want a solid açaí bowl and don’t mind waiting.
I didn’t think anyone worked there. We waited at the cash register for a while.Then I ordered over $60 worth of drinks, and the experience was incredibly uncomfortable from start to finish. The employee, Sophia, was rude and dismissive the entire time. When I tried to pay with a $100 bill, she refused (which I understand if it’s store policy), but her tone and attitude made the interaction tense. When I accidentally inserted my card the wrong way, she rolled her eyes and acted frustrated instead of helping politely.
I ordered a simple smoothie for my daughter just strawberries and bananas. She agreed but added chia seeds at the bottom. When I asked for it to be remade, she became visibly angry and made me wait about 10 minutes while she prioritized other online orders, even though she was the one who made the mistake.
When she finally remade it, she came back and asked again if I just wanted strawberries and bananas, to which I said yes no chia seeds. She then argued with me about what the menu says and told me she couldn’t make it how I asked. She started throwing things around, sighing, and rolling her eyes, acting completely unprofessional. After I told her she didn’t need to be so angry it’s just a shake she continued trying to justify her behavior, saying she’s “just human.”
The smoothie she remade was blended so thick my daughter couldn’t even drink it through a straw. I come to this shopping center often, but after this experience, I will never come back to this location. All I asked for was a simple order made with basic courtesy instead, I left feeling disrespected and uncomfortable.
Atmosphere: 5
Food: 3
Service: 1
Phil Strauch
Great drink
Atmosphere: 5
Food: 5
Service: 5
Sandra Vasquez
Online ordering the best. Always ready for pickup. No matter how busy employees are always nice and friendly
Chris Morales
Order was correct , the cashier , was all smiles and polite, will come back again . Very impressed.
My family had just came into town and we all wanted a smoothie! We drove all the way here while they were open mind you, 1:30. We went in and they completely shut us down and said they weren’t taking orders?? no sign or anything? Why even be open if your not going to serve your customers 😂
Service: 1
Love nectar juice bar. This location is awesome. Will be back again. Indio
Atmosphere: 5
Food: 5
Service: 5
Do not come in if you’re on a time crunch. As stated by other reviewers, to say this store is understaffed would be an understatement. I came in today around one, so peak lunch hours, and was told there was going to be at least a 20 minute wait, to which I was fine with as there was only one girl manning the shop this afternoon. I then had to sit there and watch this poor girl try to juggle, at the very least, 10 different orders, while also trying to gracefully react to a man double her age, yelling, berating, and cursing at her for not going at a faster speed or letting him cut ahead of those who ordered before him- with MORE online orders coming in on top of that. It was very clear that she was frustrated and trying to not to cry as she got the rest of our orders out after that, to which I have to say Nekter, DO BETTER FOR YOUR STAFF!! This location is severely understaffed and the kids working here deserve better from their management. If you plan on visiting this store, please have patience with the staff here as yelling at them isn’t going speed up the process at all.
Atmosphere: 4
Food: 5
Service: 2
A previous person already acknowledged this but this place is severely understaffed. They have one person running everything, prep, making bowls, juicing, cash register. You can tell she was frustrated and overwhelmed but I don't blame her. Whoever owns this place is failing her and actively losing business as I watched many people walk out once they realized how long they were going to have to wait. I would recommend spending your money elsewhere.
Atmosphere: 1
Food: 1
Service: 1
Honestly please just close your restaurant down until your systems are up and running and all your ingredients are in stock. Showed up at 10:35am and their systems were down which required you to download their app to order. After ordering a $10 peanut butter smoothie I was alerted that they are out of peanut butter and there was nothing in stock to substitute for the peanut butter- no refunds offered. Honestly disappointed
Atmosphere: 3
Food: 1
Service: 5
I’ve been twice at 7:05 am in the last week and they were not open. One time they had the lights on, but no one came to the door.
Service: 1
Overall the order never disappoints, unfortunately they are under staffed. They only have one person working at all times which makes the wait time super long. There was a petition at the register asking for signatures to get more staff. Nice girls work there but you can tell they get stressed out. This should be a fun first job type of environment.
Atmosphere: 1
Food: 5
Service: 5
Absolutely horrible customer service, the smoothie I got was not I asked for. I asked for a strawberry banana smoothie and I got some nasty berry acia smoothie. I’m absolutely disappointed in this location and the way that they represent Nektar.
Atmosphere: 1
Food: 1
Service: 1
Unfortunately everything takes a long time. Even when you order ahead. At least the smoothies are great. The service would be much better off they staffed more help. Only one employee. Order ahead and then stand on the right. They have poor signage but there’s a small sign for pickups that points to the right. When I walked in there was no one but the one person working was working on orders. I didn’t see the sign so I walked up to the counter and was told to wait. If I would have only stood to the right side of the counter she would have k known I had a pick up. Instead I waited until she finished other orders. Next time I’ll stand to the right
Atmosphere: 2
Food: 4
Service: 1
Açaí bowls are good but they need more than 1 person working. Consistently a wait of 15-30 minutes, sometimes even to just take your order. Don’t come here if you are in a rush. Do come here if you want a solid açaí bowl and don’t mind waiting.
Restaurantji Recommends
I didn’t think anyone worked there. We waited at the cash register for a while.Then I ordered over $60 worth of drinks, and the experience was incredibly uncomfortable from start to finish. The employee, Sophia, was rude and dismissive the entire time. When I tried to pay with a $100 bill, she refused (which I understand if it’s store policy), but her tone and attitude made the interaction tense. When I accidentally inserted my card the wrong way, she rolled her eyes and acted frustrated instead of helping politely.
I ordered a simple smoothie for my daughter just strawberries and bananas. She agreed but added chia seeds at the bottom. When I asked for it to be remade, she became visibly angry and made me wait about 10 minutes while she prioritized other online orders, even though she was the one who made the mistake.
When she finally remade it, she came back and asked again if I just wanted strawberries and bananas, to which I said yes no chia seeds. She then argued with me about what the menu says and told me she couldn’t make it how I asked. She started throwing things around, sighing, and rolling her eyes, acting completely unprofessional. After I told her she didn’t need to be so angry it’s just a shake she continued trying to justify her behavior, saying she’s “just human.”
The smoothie she remade was blended so thick my daughter couldn’t even drink it through a straw. I come to this shopping center often, but after this experience, I will never come back to this location. All I asked for was a simple order made with basic courtesy instead, I left feeling disrespected and uncomfortable.
Atmosphere: 5
Food: 3
Service: 1
Great drink
Atmosphere: 5
Food: 5
Service: 5
Online ordering the best. Always ready for pickup. No matter how busy employees are always nice and friendly
Order was correct , the cashier , was all smiles and polite, will come back again . Very impressed.
Atmosphere: 5
Food: 5
Service: 5
Took forever to take our order…
Atmosphere: 1
Service: 1
Loading...