Made my online order incorrect and I had to leave the drive through and come into the store . I tried to give the cashier Escobar my receipt so they can remake correctly. They then proceeded to make it incorrectly two more times . I just settled for it and left. If he would have just grabbed the receipt he would have knew exactly how to proceed with the correction. How you mad at me when you guys keep making something I already paid for incorrectly? Please do better!
Atmosphere: 1
Food: 2
Service: 1
Lee Richerson
Not bad
Atmosphere: 2
Food: 3
Service: 2
Jazmin Rodriguez
They’re always skimping out the chicken bowls Don’t recommend this pollo loco location
Kevin Argueta
Staff was very helpful and the food was good!
Atmosphere: 5
Food: 5
Service: 5
Armando Venegas
You should change your hours online because I came in at 8:45pm and they said it was close but online says you close at 10pm
Service: 1
Susan Grubermann
I like this restaurant it’s right down the street from my house. They have really good food but every time I go, I always ask for the Serano peppers and they never put them in my bag so every time I go now I have to ask them to physically have them handed to me in my hand because they’re never in my bag, but I’ll keep going back because I like the food and I always make sure I get my peppers
Atmosphere: 5
Food: 5
Service: 3
Bettina Jolly
Go in if you want all the trimmings I love e the tostada salad
Atmosphere: 5
Service: 5
Fredo Moreno
That's a nice well kept grocery store.
Dawn Peterson
Store manager refused to honor my 10% senior discount . I mentioned the discount when ordering and when I pulled up to the window. The manager instructed the clerk to refund me $1.00 when I brought it to his attention. My bill was $16+ so the 10% should have been $1.60. When I bought that to his attention he told me that he had been the manager for 9 years and he knew what he was talking about. I have gotten the discount at this same location many times. Once I drove off I realized that they gave me the wrong drink. The math is not mathing. Poor customer service.
Luis Vasquez
The store did not have chicken run out for the 2nd time I visited this restaurant..how sad el pollo poco is going down I. Business….
If you like coleslaw like I do you better go early because then later there is no more and you have to order something else.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Double Chicken Avocado Salad
Yadira Hernandez
Worst service! They made us wait at drive thru 30 min, I mean before we place the order ? When I arrived home, they put the wrong food ? I'll never come back to this location.
D D
Been here about 10 times. Each time the wait gets longer and longer. I would be ashamed to work here
Atmosphere: 1
Service: 1
Patricia Williams
This location is my favorite. The manager is a delight! The servers were patient with me while I figured what I wanted. They actually informed me of a meal that gave me what I wanted and saved me money.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Grande Avocado Chicken Bowl
Made my online order incorrect and I had to leave the drive through and come into the store . I tried to give the cashier Escobar my receipt so they can remake correctly. They then proceeded to make it incorrectly two more times .
I just settled for it and left. If he would have just grabbed the receipt he would have knew exactly how to proceed with the correction. How you mad at me when you guys keep making something I already paid for incorrectly? Please do better!
Atmosphere: 1
Food: 2
Service: 1
Not bad
Atmosphere: 2
Food: 3
Service: 2
They’re always skimping out the chicken bowls
Don’t recommend this pollo loco location
Staff was very helpful and the food was good!
Atmosphere: 5
Food: 5
Service: 5
You should change your hours online because I came in at 8:45pm and they said it was close but online says you close at 10pm
Service: 1
I like this restaurant it’s right down the street from my house. They have really good food but every time I go, I always ask for the Serano peppers and they never put them in my bag so every time I go now I have to ask them to physically have them handed to me in my hand because they’re never in my bag, but I’ll keep going back because I like the food and I always make sure I get my peppers
Atmosphere: 5
Food: 5
Service: 3
Go in if you want all the trimmings I love e the tostada salad
Atmosphere: 5
Service: 5
That's a nice well kept grocery store.
Store manager refused to honor my 10% senior discount . I mentioned the discount when ordering and when I pulled up to the window. The manager instructed the clerk to refund me $1.00 when I brought it to his attention. My bill was $16+ so the 10% should have been $1.60. When I bought that to his attention he told me that he had been the manager for 9 years and he knew what he was talking about. I have gotten the discount at this same location many times. Once I drove off I realized that they gave me the wrong drink. The math is not mathing. Poor customer service.
The store did not have chicken run out for the 2nd time I visited this restaurant..how sad el pollo poco is going down I. Business….
Restaurantji Recommends
Not open for dine-in at 11:50am.
If you like coleslaw like I do you better go early because then later there is no more and you have to order something else.
Atmosphere: 3
Food: 4
Service: 3
Recommended dishes: Double Chicken Avocado Salad
Worst service! They made us wait at drive thru 30 min, I mean before we place the order ?
When I arrived home, they put the wrong food ?
I'll never come back to this location.
Been here about 10 times. Each time the wait gets longer and longer. I would be ashamed to work here
Atmosphere: 1
Service: 1
This location is my favorite. The manager is a delight! The servers were patient with me while I figured what I wanted. They actually informed me of a meal that gave me what I wanted and saved me money.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Creamy Cilantro Dressing, Grande Avocado Chicken Bowl
Loading...