Food is good and comes out really quick and the fries are always hot. The restaurant is a lil dirty tho
Atmosphere: 1
Food: 5
Service: 4
OMAR A. MUHAMMAD, TH.M
Today at this Jack-in-the-Box was horrible, and it was a follow-up to another experience I had a few weeks ago at Jack-in-the-Box. I ordered a custom sandwich, which was wrong when I checked my order. Today was egregious. I ordered my custom sandwich and asked for a croissant, and when the Manager checked my order verbally, she said two croissants. I told her no, I had ordered only one croissant. I asked if my receipt was in the bag. She said no. Then she gave me my receipt. I checked my receipt before I left the parking lot. That’s when I noticed that I was overcharged. It makes me wonder how many other people were overcharged but they did not receive or review it.
My server was the manager. Her name is Samantha R. The event happened on Valentine’s Day, February 14, 2025, at 7:34 AM. When I looked into my bag and read the receipt, I realized she had charged me $1.29 for a croissant I had not ordered when I was at the window. Samantha asked me to repeat my order and verify that I wanted a sandwich. A special order sandwich. She said she’d heard two croissants, and I said, no, it’s one, so I got to the. I went around and looked at the receipt, and sure enough, two croissants were on the sheet. Now I’m running late for work. I went around And walked inside the place and said that you charged me for two croissants, and no one showed her receipt. She was like oh, OK, not a problem. It’s just a croissant, she said nonchalantly. It was nothing to even care about; it was only $1.29, and I said, but it was $1.25 that you took. And I took my time because turning around, getting out of my car, and coming inside took time away from my work travel. I had to get in my vehicle. You’re giving me grief about coming back and getting it. I'm not very apologetic, so this is the second time I've had an experience like this at this Jack-in-the-Box. They have the worst customer service in the managers performing these actions. I pray that someone from the company will read this and do what they must. Thank you
Atmosphere: 2
Food: 3
Service: 1
Kary
Employees have a lack of customer service skills and professionalism. Won’t say thank you. Won’t give you receipt and will just leave you waiting in the drive through until they are finally back and you ask them if that was the end of the transaction and will say yes. No good. That seems to be the issue at many Jack in the box and other fast food restaurants including Mc Donald’s. Also I’ve noticed that the Coca Cola at many Jack in the box restaurants doesn’t taste like Coke and taste like bread. Another reason why I don’t like going to Jack in the Box.
m butler
Drive thru girl asked me for my pin#. I asked why then she handed me the keypad like they are supposed to. She gets my order wrong, and takes 7 minutes to find my receipt with the help of 2 co-workers. Shady as hell, I won't return to that one again.
Atmosphere: 1
Food: 3
Service: 1
frank davis,jr
3 weeks ago and drive-thru I had a server named Maria that was very nasty and very rude she had to audacity to roll her eyes her neck and got smart mouth went in the next day to speak to supervisor and supervisor refused to speak to customer did not want to come out he or she to speak to the person about it the young lady was there that next morning and saw me went to the back door and spoke to her I then asked for another cashier to go get the manager the manager refuse very nasty really and slammed the door don't ever go there to this Jack in the Box very nasty very rude and they do not know what they're doing if you want better service go to another Jack in the Box please never go there this is a warning
Went last night around 11pm. Dude was rude for no reason and didn’t give me my receipt. The food was way over cooked and salty
Atmosphere: 1
Food: 1
Service: 1
Luis Tellez
Nice food, the area is only what affects it.
Atmosphere: 3
Food: 4
Service: 5
Diamond Junee
I was trying to figure out what I wanted to eat and while I was looking the shift manager that was there this morning says on the speaker “what can I get for you today?” I said give me one sec , she said “Ok cause I have a timer”. I said what does the timer have to do with me ordering?” (Plus there was a car in front of me as she rushing me to order) She then says “well you can move forward cause there is a timer”. At this point I don’t even want to order food from here because all she was worried about is a damn timer and as a customer I shouldn’t be rushed to order! That needs to change…. And plus as a manager do the customer suppose to know that we are being timed to order our food. ? Plus I asked for a manager she says I am the shift manager . I asked where is your boss , then she says sorry if you don’t like me rushing you! “ then She says oh my boss isn’t here!
This needs to be fixed because I should never be rushed to order my food! It’s definitely left a horrible taste in my mouth!
Great food and good customer service.
Atmosphere: 5
Food: 5
Service: 5
Food is good and comes out really quick and the fries are always hot. The restaurant is a lil dirty tho
Atmosphere: 1
Food: 5
Service: 4
Today at this Jack-in-the-Box was horrible, and it was a follow-up to another experience I had a few weeks ago at Jack-in-the-Box. I ordered a custom sandwich, which was wrong when I checked my order. Today was egregious. I ordered my custom sandwich and asked for a croissant, and when the Manager checked my order verbally, she said two croissants. I told her no, I had ordered only one croissant. I asked if my receipt was in the bag. She said no. Then she gave me my receipt. I checked my receipt before I left the parking lot. That’s when I noticed that I was overcharged. It makes me wonder how many other people were overcharged but they did not receive or review it.
My server was the manager. Her name is Samantha R. The event happened on Valentine’s Day, February 14, 2025, at 7:34 AM. When I looked into my bag and read the receipt, I realized she had charged me $1.29 for a croissant I had not ordered when I was at the window. Samantha asked me to repeat my order and verify that I wanted a sandwich. A special order sandwich. She said she’d heard two croissants, and I said, no, it’s one, so I got to the. I went around and looked at the receipt, and sure enough, two croissants were on the sheet.
Now I’m running late for work. I went around And walked inside the place and said that you charged me for two croissants, and no one showed her receipt. She was like oh, OK, not a problem. It’s just a croissant, she said nonchalantly. It was nothing to even care about; it was only $1.29, and I said, but it was $1.25 that you took. And I took my time because turning around, getting out of my car, and coming inside took time away from my work travel. I had to get in my vehicle. You’re giving me grief about coming back and getting it. I'm not very apologetic, so this is the second time I've had an experience like this at this Jack-in-the-Box. They have the worst customer service in the managers performing these actions. I pray that someone from the company will read this and do what they must. Thank you
Atmosphere: 2
Food: 3
Service: 1
Employees have a lack of customer service skills and professionalism. Won’t say thank you. Won’t give you receipt and will just leave you waiting in the drive through until they are finally back and you ask them if that was the end of the transaction and will say yes. No good. That seems to be the issue at many Jack in the box and other fast food restaurants including Mc Donald’s. Also I’ve noticed that the Coca Cola at many Jack in the box restaurants doesn’t taste like Coke and taste like bread. Another reason why I don’t like going to Jack in the Box.
Drive thru girl asked me for my pin#. I asked why then she handed me the keypad like they are supposed to. She gets my order wrong, and takes 7 minutes to find my receipt with the help of 2 co-workers. Shady as hell, I won't return to that one again.
Atmosphere: 1
Food: 3
Service: 1
3 weeks ago and drive-thru I had a server named Maria that was very nasty and very rude she had to audacity to roll her eyes her neck and got smart mouth went in the next day to speak to supervisor and supervisor refused to speak to customer did not want to come out he or she to speak to the person about it the young lady was there that next morning and saw me went to the back door and spoke to her I then asked for another cashier to go get the manager the manager refuse very nasty really and slammed the door don't ever go there to this Jack in the Box very nasty very rude and they do not know what they're doing if you want better service go to another Jack in the Box please never go there this is a warning
Atmosphere: 1
Food: 2
Service: 1
Recommended dishes: Egg Rolls, Curly Fries, Chicken Sandwich
Slow drive thru at 10pm.....
Went last night around 11pm. Dude was rude for no reason and didn’t give me my receipt. The food was way over cooked and salty
Atmosphere: 1
Food: 1
Service: 1
Nice food, the area is only what affects it.
Atmosphere: 3
Food: 4
Service: 5
I was trying to figure out what I wanted to eat and while I was looking the shift manager that was there this morning says on the speaker “what can I get for you today?” I said give me one sec , she said “Ok cause I have a timer”. I said what does the timer have to do with me ordering?” (Plus there was a car in front of me as she rushing me to order) She then says “well you can move forward cause there is a timer”. At this point I don’t even want to order food from here because all she was worried about is a damn timer and as a customer I shouldn’t be rushed to order! That needs to change…. And plus as a manager do the customer suppose to know that we are being timed to order our food. ?
Plus I asked for a manager she says I am the shift manager . I asked where is your boss , then she says sorry if you don’t like me rushing you! “ then She says oh my boss isn’t here!
This needs to be fixed because I should never be rushed to order my food! It’s definitely left a horrible taste in my mouth!
Service: 1
Restaurantji Recommends
Customer Service was top tier
Atmosphere: 5
Food: 5
Service: 5
Sorry excuse for customer service and the place is dirty
Disgusting order off Uber eats not fresh at all stale fries greasy salad , not fresh onions rings not fresh yuck”glad I got my money through the app
Food: 1
I love Jack and the box food!
Disgusting order off Uber eats not fresh at all stale fries greasy salad , not fresh onions rings not fresh yuck”glad I got my money through the app
Food: 1
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