Omgee, TERRIBLE!!!! my fries were old n cold my tacos were old n cold n they have tons of Flys inside
Eugene Kessler
I went there and the soda was bad The lady made fun of me in Spanish not knowing I spoke Spanish This was at 1/8/25 at 1:11am It’s not cool that I am paying someone and they talk down to me
Atmosphere: 1
Service: 1
Anthony Osuna
Bad customer service, I literally placed an order pick up & the employee told me 3 times to wait , someone is going to help me out. Knowing the bag was already ready, she just had to grab it & pass it to me. Instead she made me wait. Are you serious bro, make me wait when my food is already done & already in a bag with my name on it. Wake up!
Atmosphere: 1
Food: 1
Service: 1
Rubí Ferrer
Drive thru was a horrible experience. The "greeting" is a lazy "ha canna help u" ? How about an energetic voice saying "welcome to Jack in the box how can I help you today", or "hi, welcome to Jack may I please take your order?", that used to be the greeting back in the good ol days. Now it's lazy teens that don't even want to be there. I ordered sauce and I'm willing to pay for it. They want to charge even for the sauce that should be included with your purchase. But the girl said she gave me sauce because "she's being super nice to me". C'mon! I'm paying for the food! I'm not asking any favors! I hope the owner checks out the reviews and takes action. Maybe they don't give training anymore to employees. But even without training, common sense and kindness should be part of the qualifications for customer service employees. We have a Jim's burger just around the corner, so I have no intentions of coming back to Jack. I used to come here also because of nostalgia, I worked at Jack back in 2003-2006. But there's nothing left of those great days for the restaurant. Now it's decadent and sad.
Atmosphere: 1
Food: 1
Service: 1
Vicki K. Fang
stopped by for a quick breakfast and the food was fresh, ice coffee was delicious:) our cashier was super sweet recommending items on the menu since we were from our of town ! we didn’t feel rushed and loved this spot ?
Atmosphere: 4
Food: 5
Service: 5
Angela Mendieta
the food was gross the burgundy taste right the top of nothing it was all wrong I really took my grandkids
Food: 1
Service: 1
Recommended dishes: Burger and Fries
william hendron
Did not like the employees attitudes
Atmosphere: 1
Food: 3
Service: 1
Margarita Terrazas
I’m a loyal customer to jack in the box but not at this location. I went here during my lunch break from work. I saw that there was a line to order food so I politely asked the woman behind the register if she had a key to the restroom? She replied with a very rude tone in her voice NO. She then walked away and came back I asked her if I needed to be buzzed in or how do I get into the restroom? She told me to wait by the door to the restroom so I did and about 2 minutes later she buzzed me in. Once I got in the restroom place a seat cover down and sat down. She kept buzzing the door open non stop the entire time I was in there. Luckily I had locked the door or my privacy would have been compromised. Once I came out from using the restroom. I went up to the lady behind the register and asked her why she kept buzzing the door if she knew I was in there to using the restroom? She said you were in there for a long time and our bathrooms are for our customers only and there’s a line for the restroom. I felt so disrespected and embarrassed she was rude and nasty with zero customer service skills I asked her if she was the manager on duty and she said yes. I said to her do you honestly think I want to eat your food here after you were so rude to me? I said absolutely not but thanks anyway. Horrible service at that jack in the box. I had planned to eat there but my appetite was ruined due to her attitude from the very start. I didn’t see anyone waiting to use the restroom when I came out and no one entered after me. She was a thick Hispanic woman working the front today around 1:22pm - 1:30pm. I didn’t get her name wish I did but she claimed to be the manager.
Atmosphere: 1
Service: 1
David Hoyos
The service was great and the food was hot. The coffee was ok but I'm real picky when it comes to my morning coffee!!
Atmosphere: 4
Food: 5
Service: 5
MR. WOLF
Me and my parents we like the foods and the drinks and that's why I am giving you jack in the box a 5 stars ?
I like to eat here, just the bathrooms a little dirty but otherwise a good place to eat!??
Atmosphere: 4
Food: 5
Service: 4
Estrellita Grimaldo
I recently tried the new Mini Chimis from the Deadpool promotion at Jack in the Box, and they were fantastic! Each time I visited, I was well attended to, and the customer service was excellent. The drive-thru experience was smooth and welcoming. I definitely see myself returning for more. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Wanda Cabin
Quiet quick and thanks something was wrong at the J In the B on Centenela sleep at the grill or what
I don't know if you guys need better headsets or if your employee Letty has a hearing problem. I clearly asked for NO MAYONNAISE on my chicken sandwich. It seemed like I asked for extra MAYONNAISE. The food was disgusting, and I ended up with an upset stomach.
Omgee, TERRIBLE!!!! my fries were old n cold my tacos were old n cold n they have tons of Flys inside
I went there and the soda was bad
The lady made fun of me in Spanish not knowing I spoke Spanish
This was at 1/8/25 at 1:11am
It’s not cool that I am paying someone and they talk down to me
Atmosphere: 1
Service: 1
Bad customer service, I literally placed an order pick up & the employee told me 3 times to wait , someone is going to help me out. Knowing the bag was already ready, she just had to grab it & pass it to me. Instead she made me wait. Are you serious bro, make me wait when my food is already done & already in a bag with my name on it. Wake up!
Atmosphere: 1
Food: 1
Service: 1
Drive thru was a horrible experience. The "greeting" is a lazy "ha canna help u" ? How about an energetic voice saying "welcome to Jack in the box how can I help you today", or "hi, welcome to Jack may I please take your order?", that used to be the greeting back in the good ol days. Now it's lazy teens that don't even want to be there. I ordered sauce and I'm willing to pay for it. They want to charge even for the sauce that should be included with your purchase. But the girl said she gave me sauce because "she's being super nice to me". C'mon! I'm paying for the food! I'm not asking any favors! I hope the owner checks out the reviews and takes action. Maybe they don't give training anymore to employees. But even without training, common sense and kindness should be part of the qualifications for customer service employees. We have a Jim's burger just around the corner, so I have no intentions of coming back to Jack. I used to come here also because of nostalgia, I worked at Jack back in 2003-2006. But there's nothing left of those great days for the restaurant. Now it's decadent and sad.
Atmosphere: 1
Food: 1
Service: 1
stopped by for a quick breakfast and the food was fresh, ice coffee was delicious:) our cashier was super sweet recommending items on the menu since we were from our of town ! we didn’t feel rushed and loved this spot ?
Atmosphere: 4
Food: 5
Service: 5
the food was gross the burgundy taste right the top of nothing it was all wrong I really took my grandkids
Food: 1
Service: 1
Recommended dishes: Burger and Fries
Did not like the employees attitudes
Atmosphere: 1
Food: 3
Service: 1
I’m a loyal customer to jack in the box but not at this location. I went here during my lunch break from work. I saw that there was a line to order food so I politely asked the woman behind the register if she had a key to the restroom? She replied with a very rude tone in her voice NO. She then walked away and came back I asked her if I needed to be buzzed in or how do I get into the restroom? She told me to wait by the door to the restroom so I did and about 2 minutes later she buzzed me in. Once I got in the restroom place a seat cover down and sat down. She kept buzzing the door open non stop the entire time I was in there. Luckily I had locked the door or my privacy would have been compromised. Once I came out from using the restroom. I went up to the lady behind the register and asked her why she kept buzzing the door if she knew I was in there to using the restroom? She said you were in there for a long time and our bathrooms are for our customers only and there’s a line for the restroom. I felt so disrespected and embarrassed she was rude and nasty with zero customer service skills I asked her if she was the manager on duty and she said yes. I said to her do you honestly think I want to eat your food here after you were so rude to me? I said absolutely not but thanks anyway. Horrible service at that jack in the box. I had planned to eat there but my appetite was ruined due to her attitude from the very start. I didn’t see anyone waiting to use the restroom when I came out and no one entered after me. She was a thick Hispanic woman working the front today around 1:22pm - 1:30pm. I didn’t get her name wish I did but she claimed to be the manager.
Atmosphere: 1
Service: 1
The service was great and the food was hot. The coffee was ok but I'm real picky when it comes to my morning coffee!!
Atmosphere: 4
Food: 5
Service: 5
Me and my parents we like the foods and the drinks and that's why I am giving you jack in the box a 5 stars ?
Food: 5
Service: 5
Recommended dishes: Two Tacos
Restaurantji Recommends
I like to eat here, just the bathrooms a little dirty but otherwise a good place to eat!??
Atmosphere: 4
Food: 5
Service: 4
I recently tried the new Mini Chimis from the Deadpool promotion at Jack in the Box, and they were fantastic! Each time I visited, I was well attended to, and the customer service was excellent. The drive-thru experience was smooth and welcoming. I definitely see myself returning for more. Highly recommended!
Atmosphere: 5
Food: 5
Service: 5
Quiet quick and thanks something was wrong at the J In the B on Centenela sleep at the grill or what
Atmosphere: 5
Food: 5
Service: 5
Good place to eat.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: BS Chicken Wrap, Jumbo Jack, Chicken Sandwich
I don't know if you guys need better headsets or if your employee Letty has a hearing problem. I clearly asked for NO MAYONNAISE on my chicken sandwich. It seemed like I asked for extra MAYONNAISE. The food was disgusting, and I ended up with an upset stomach.
Food: 1
Service: 1
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