Baja Fresh used to be one of my favorite places to eat. Sadly not anymore.Today we ordered tacos and they were completely burned. It was not edible!!! When I took it back the lady told me that it was normal! They always look this way! I disagreed and she prepared a new plate. The chips were not burnt this time but it was not better! It wasn't properly prepared! My daughter could not eat it! I got a burrito and it was not tasty either. We spent about $25! We won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Rick Baker
The owners can't possibly want to run a successful business. We went today as a group of 6, 40 to 60 year old siblings. We were unsure it the Tustin store was even open for lunch. The workers are terrible for communication. They were cleaning and hardly gave us their time. Spoke very little English. Walked around like they hate life. Grouchy face, and barely gives you his time so you can order. The food was poorly prepared. Burritos undercooked cheese, no nacho sauce of burrito ordered as nacho, all tortillas wrapped poorly, nachos were This store should close and someone who wishes to be in an industry of serving tge public good food with in a pleasant atmosphere. RB
Atmosphere: 3
Food: 2
Service: 1
sam ka
The manager there on thursday november 9th 2023 at night was about to hit me and disrespecting me because i came there 7 mins before they close they should've fire these kind of crazy people because they are loosing there clients like that
Joanna Leon
I went yesterday in the afternoon and a worker with blue eyes, a bun, white pale skin was the most helpful person ever. Her vibes made me want to stay longer and order more food. She deserves a raise. She treats the place like it is her own. I see her on her knees cleaning and this is the second time I’ve been lucky to run into her again. She is the best worker there really hood customer service 10/10 recommend.
Kid-friendliness: she’s really good with kids too my daughter loves her
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baja Burrito
Jordan Robbins
Service was not the friendliest, food has dipped in quality, but still the same Baja Fresh taste. Not many left and this isn't the best location. Baja salsa was good as always.
Parking: Always spaces available when busy
Wheelchair accessibility: Easy counter access and handicap bathroom. All level flooring.
Great experience.In a beautiful courtyard with plenty of shade and tables/chairs. Very clean inside and greeted warmly.Ordered takeout and the cashier (Maggie) was helpful with menu questions. Thereafter my order was accurate and quickly filled. The ultimo burrito (like a fajita burrito), queso and their selection of salsas were great. It really had noticeably fresh ingredients and the burrito was huge. Will be two, possibly three meals. Definite value.
Parking: Across parking lot from Lazy Dog. Easy to find!
Kid-friendliness: Plenty of things kids will eat!
Atmosphere: 5
Food: 5
Service: 5
SpiritCoach
Baja Fresh used to be one of my favorite places to eat. Sadly not anymore.Today we ordered tacos and they were completely burned. It was not edible!!! When I took it back the lady told me that it was normal! They always look this way! I disagreed and she prepared a new plate. The chips were not burnt this time but it was not better! It wasn't properly prepared! My daughter could not eat it! I got a burrito and it was not tasty either. We spent about $25! We won't be going back.
Atmosphere: 1
Food: 1
Service: 1
Michael Lambrakis
The female manager that works evenings is a nightmare. She is rude, condescending, and seems like she’s always in a bad mood. After our second unpleasant encounter with her we will not be returning. One burrito came out cold and she refused to remake it because “we took too long to pick it up”. How was the other one hot then??
Atmosphere: 1
Food: 2
Service: 1
Elisa Heredia Reese
Bathroom could use some TLC hence the 3
Atmosphere: 3
Food: 4
Service: 5
gus g
Good food. Not great. Not bad. Just ok. The carne asada in the burrito needed more flavor, spices. As did the beans.
The only reason it’s not five stars for me is because of the prices here. You almost pay $6 a taco which is pretty ridiculous considering the size of them. You can get 3 tacos at chipotle for half the price you can here. While the chips you get here are free and you can get all the salsa you want it’s crazy to spend $18 for three tacos. The place still gets 4 stars from because I love the way everything tastes. I’ve been a big Baja Fresh fan since I was a little kid and the Atmosphere just takes me back, it’s super inviting.
Kid-friendliness: Since I was a little kid I’ve been coming to Baja Fresh and they have never done me wrong. When I was a little kid I loved the place probably more than I do now so I recommend taking your kids here. Plenty of options for them to eat.
Parking: The parking here isn’t too kind since it’s around so many other stores but if you come at a non busy time you’ll still be able to find a spot. It’s not the most convenient to get to but it works.
Atmosphere: 5
Food: 4
Service: 4
Robert Rovetti
Constantly out of the basics, including salsa and chips. Go somewhere else if you want your food.
Service: 1
Janhavi Kanitkar
We have had bad experience at the Baja Fresh in Tustin location after management has changed for a few times now. We decided to give up on it for good but we came back after a long time to give it another try but it has gone from bad to worse. The closing time in 8.30. We walk in at 7.35 and they say they will only do to go as we have started cleaning up. Te salsa bar was cleaned out and a few of salsa’s were kept in to go containers. We ordered 4 entrees and we’re picking up enough salsa for 4 people and the lady at the front very rudely said we can’t take that many. Only a few. My husband wanted a combination of 2 different burritos and she clearly refused where as it says on the Menu that you can get any burrito any style. All in all this place is terrible and no one should be giving them any business in my honest opinion. A very posted customer to say the least. The owner needs to step up and bring good service.
Atmosphere: 1
Service: 1
Jazmin Badillo
Cashier was amazing so sweet!
Nick Douglas
Very rude service and generally unhelpful and unhappy attitudes of the staff.
Baja Fresh used to be one of my favorite places to eat. Sadly not anymore.Today we ordered tacos and they were completely burned. It was not edible!!! When I took it back the lady told me that it was normal! They always look this way! I disagreed and she prepared a new plate. The chips were not burnt this time but it was not better! It wasn't properly prepared! My daughter could not eat it! I got a burrito and it was not tasty either. We spent about $25! We won't be going back.
Atmosphere: 1
Food: 1
Service: 1
The owners can't possibly want to run a successful business. We went today as a group of 6, 40 to 60 year old siblings. We were unsure it the Tustin store was even open for lunch. The workers are terrible for communication. They were cleaning and hardly gave us their time. Spoke very little English. Walked around like they hate life. Grouchy face, and barely gives you his time so you can order. The food was poorly prepared. Burritos undercooked cheese, no nacho sauce of burrito ordered as nacho, all tortillas wrapped poorly, nachos were This store should close and someone who wishes to be in an industry of serving tge public good food with in a pleasant atmosphere. RB
Atmosphere: 3
Food: 2
Service: 1
The manager there on thursday november 9th 2023 at night was about to hit me and disrespecting me because i came there 7 mins before they close they should've fire these kind of crazy people because they are loosing there clients like that
I went yesterday in the afternoon and a worker with blue eyes, a bun, white pale skin was the most helpful person ever. Her vibes made me want to stay longer and order more food. She deserves a raise. She treats the place like it is her own. I see her on her knees cleaning and this is the second time I’ve been lucky to run into her again. She is the best worker there really hood customer service 10/10 recommend.
Kid-friendliness: she’s really good with kids too my daughter loves her
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Baja Burrito
Service was not the friendliest, food has dipped in quality, but still the same Baja Fresh taste. Not many left and this isn't the best location. Baja salsa was good as always.
Parking: Always spaces available when busy
Wheelchair accessibility: Easy counter access and handicap bathroom. All level flooring.
Atmosphere: 3
Food: 4
Service: 2
Recommended dishes: Seafood Tacos, Baja Burrito, Kids' Bean and Cheese Burrito
Great experience.In a beautiful courtyard with plenty of shade and tables/chairs. Very clean inside and greeted warmly.Ordered takeout and the cashier (Maggie) was helpful with menu questions. Thereafter my order was accurate and quickly filled. The ultimo burrito (like a fajita burrito), queso and their selection of salsas were great. It really had noticeably fresh ingredients and the burrito was huge. Will be two, possibly three meals. Definite value.
Parking: Across parking lot from Lazy Dog. Easy to find!
Kid-friendliness: Plenty of things kids will eat!
Atmosphere: 5
Food: 5
Service: 5
Baja Fresh used to be one of my favorite places to eat. Sadly not anymore.Today we ordered tacos and they were completely burned. It was not edible!!! When I took it back the lady told me that it was normal! They always look this way! I disagreed and she prepared a new plate. The chips were not burnt this time but it was not better! It wasn't properly prepared! My daughter could not eat it! I got a burrito and it was not tasty either. We spent about $25! We won't be going back.
Atmosphere: 1
Food: 1
Service: 1
The female manager that works evenings is a nightmare. She is rude, condescending, and seems like she’s always in a bad mood. After our second unpleasant encounter with her we will not be returning. One burrito came out cold and she refused to remake it because “we took too long to pick it up”. How was the other one hot then??
Atmosphere: 1
Food: 2
Service: 1
Bathroom could use some TLC hence the 3
Atmosphere: 3
Food: 4
Service: 5
Good food. Not great. Not bad. Just ok. The carne asada in the burrito needed more flavor, spices. As did the beans.
Atmosphere: 4
Food: 3
Service: 4
Restaurantji Recommends
The only reason it’s not five stars for me is because of the prices here. You almost pay $6 a taco which is pretty ridiculous considering the size of them. You can get 3 tacos at chipotle for half the price you can here. While the chips you get here are free and you can get all the salsa you want it’s crazy to spend $18 for three tacos. The place still gets 4 stars from because I love the way everything tastes. I’ve been a big Baja Fresh fan since I was a little kid and the Atmosphere just takes me back, it’s super inviting.
Kid-friendliness: Since I was a little kid I’ve been coming to Baja Fresh and they have never done me wrong. When I was a little kid I loved the place probably more than I do now so I recommend taking your kids here. Plenty of options for them to eat.
Parking: The parking here isn’t too kind since it’s around so many other stores but if you come at a non busy time you’ll still be able to find a spot. It’s not the most convenient to get to but it works.
Atmosphere: 5
Food: 4
Service: 4
Constantly out of the basics, including salsa and chips. Go somewhere else if you want your food.
Service: 1
We have had bad experience at the Baja Fresh in Tustin location after management has changed for a few times now. We decided to give up on it for good but we came back after a long time to give it another try but it has gone from bad to worse. The closing time in 8.30. We walk in at 7.35 and they say they will only do to go as we have started cleaning up. Te salsa bar was cleaned out and a few of salsa’s were kept in to go containers. We ordered 4 entrees and we’re picking up enough salsa for 4 people and the lady at the front very rudely said we can’t take that many. Only a few. My husband wanted a combination of 2 different burritos and she clearly refused where as it says on the Menu that you can get any burrito any style. All in all this place is terrible and no one should be giving them any business in my honest opinion. A very posted customer to say the least. The owner needs to step up and bring good service.
Atmosphere: 1
Service: 1
Cashier was amazing so sweet!
Very rude service and generally unhelpful and unhappy attitudes of the staff.
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