The wait is super super long. You need to reserve only with restaurant's ipad, not from Yelp. After that, you need to wait more than 30mins for food to be served.
Atmosphere: 3
Food: 3
Service: 1
Liam “Liam” Fortunato
Food is always delicious and service is to be expected a bit of time to make food but there are also a lot of people so it may take some time. Atmosphere is alright everyone is almost closely side by side per tables. Overall really great!
Atmosphere: 4
Food: 5
Service: 5
N L
Be careful at this boiling point, they tried to scam an extra drink that I didn’t order onto my receipt. I clearly only had two lunch menus. I still have the extra charge for a drink I didn’t order on my bank statement. Such a disappointment that they would try to scam loyal customers like this. Shame!
Atmosphere: 2
Food: 5
Service: 1
Carol S (石凱洛 Carol)
It’s been a few years since I last came to eat here! That day, we ordered two hot pots and added some vegetables, noodles, and fish tofu. The hot pot ingredients were plentiful, and the milk broth was quite good. Overall, the service was also nice, and the food was served quickly. It would be even better if the complimentary drinks included a sugar-free option.
Atmosphere: 4
Food: 4
Service: 5
Max T Tran
Boiling Point – Taiwanese Spicy Hot Pot If you’re craving authentic Taiwanese spicy hot pot, this place is a must. The broth is flavorful, rich, and packs the perfect level of heat. Ingredients are fresh, and the portions are generous. Be prepared for a wait—there’s often a long line, and parking is limited. That said, the service is impressively quick once you’re seated, so the line moves faster than you’d expect. Worth every minute of the wait!
Saz E.
Awful customer service. Seems like there’s been a change of management as service has severely gone downhill. It’s perhaps understandable if the reason is due to busyness on the weekend, but it’s a Tuesday night..
Food: 4
Service: 1
Andrew Z
The worst customer service I have ever experienced. The staff messed up my uber order and gave it to a different person, then tried to blame the driver for not picking up the order while lying to me that it was ready. It is difficult enough for drivers already dealing with hungry customers and this is low.. In reality, they had simply not corrected their mistake until repeated calling from me prompted them to finally make my order. The staff were horrible and unhelpful, doing their best to avoid dealing with the situation. Instead of addressing the issue directly, the supervisor Vy referred me to a customer service line, which has no one on the other end to pick up. All in, I am 2.5 hours late on receiving my food and have had the worst experience ordering I have ever had. The staff here should be ashamed, customers beware.
Atmosphere: 1
Food: 1
Service: 1
J C
Was there a change in management?
Loved coming here years ago but somehow the wait times are longer and the service gets worse every time I come here. I always hope things improve but some how they disappoint every time. In terms of the store style and vibe They’ve toned down the uniqueness and asianness in favor of blandness. If im at boiling point I’m expecting to hear Jay Chou not 102.7 kisfm
Things more expensive too but I assume that’s the corporate side. Cheaper but smaller portions, so if you want to be satisfied you’ll to have your own hotpot and additional meat plates. I used to be able to share one regular hotpot and be satisfied.
And they got rid of the free jelly
You’ll wait a long time (2 hours. But I assume it’s because of the weekend and the ABUNDANCE of “trainees”. They used to be able to hold on to experienced waiters.) and you’ll be lucky if they notice you want to order, whether because they’re new or just too busy
Atmosphere: 3
Food: 5
Service: 1
eltoro oec
This is the best asian restaurant. Good quality foods.
Atmosphere: 5
Food: 5
Service: 3
Zhao Yue
As a fan of this restaurant, I have visited many times, but this is my first time coming to the Irvine branch. The food is still top-notch, but the service in the store made both me and my companions very unhappy. A service staff wearing glasses couldn't even look at you politely or answer your questions when you asked about the meal. We didn't feel any service or enthusiasm at all! It's really bad!
I had high hopes for Boiling Point given all the hype, but my experience was incredibly underwhelming. First of all, the wait time was ridiculous — over 40 minutes just to get seated, and the restaurant wasn’t even full. Once we finally sat down, the service was disorganized and slow. It took forever to get someone’s attention, and when we finally ordered, our food arrived lukewarm. For a hot pot place, that’s completely unacceptable.
The broth tasted bland and lacked depth, which was surprising given how many ingredients were thrown in. The meat was mediocre in quality and sliced so thin it practically dissolved in the pot. I also noticed some of the vegetables weren’t fresh — my cabbage had brown edges, and the tofu was mushy. Not exactly appetizing. The portion sizes didn’t feel satisfying, and the overall meal just didn’t leave a good impression.
On top of that, the environment was noisy and cramped. Tables were packed tightly together, making it hard to have a normal conversation. It felt more like a rushed factory line than a comfortable dining experience. And to make matters worse, they automatically included a tip on the bill without telling us — even though the service barely deserved one.
Overall, Boiling Point was a major disappointment. The food, service, and atmosphere all missed the mark. There are so many better hot pot spots that actually care about flavor, freshness, and customer experience. I won’t be coming back.
Sarah
They even provided rotten vegetables.
Margarito Razo
Good food, good service, a Lot of people. Once a year ok.
mahyar keshmiri
Joined my friend for lunch I waited for half an hour no menus no acknowledgment from the staff my friend finished his food no one came to get my order I asked the staff if I could order food and I was totally ignored
Tim Pan Fans
The worst place in Irvine. The food is extremely decent, absolutely not worth for over 1 hour waiting time.
The wait is super super long. You need to reserve only with restaurant's ipad, not from Yelp. After that, you need to wait more than 30mins for food to be served.
Atmosphere: 3
Food: 3
Service: 1
Food is always delicious and service is to be expected a bit of time to make food but there are also a lot of people so it may take some time. Atmosphere is alright everyone is almost closely side by side per tables. Overall really great!
Atmosphere: 4
Food: 5
Service: 5
Be careful at this boiling point, they tried to scam an extra drink that I didn’t order onto my receipt. I clearly only had two lunch menus. I still have the extra charge for a drink I didn’t order on my bank statement. Such a disappointment that they would try to scam loyal customers like this. Shame!
Atmosphere: 2
Food: 5
Service: 1
It’s been a few years since I last came to eat here!
That day, we ordered two hot pots and added some vegetables, noodles, and fish tofu. The hot pot ingredients were plentiful, and the milk broth was quite good. Overall, the service was also nice, and the food was served quickly. It would be even better if the complimentary drinks included a sugar-free option.
Atmosphere: 4
Food: 4
Service: 5
Boiling Point – Taiwanese Spicy Hot Pot
If you’re craving authentic Taiwanese spicy hot pot, this place is a must. The broth is flavorful, rich, and packs the perfect level of heat. Ingredients are fresh, and the portions are generous. Be prepared for a wait—there’s often a long line, and parking is limited. That said, the service is impressively quick once you’re seated, so the line moves faster than you’d expect. Worth every minute of the wait!
Awful customer service. Seems like there’s been a change of management as service has severely gone downhill. It’s perhaps understandable if the reason is due to busyness on the weekend, but it’s a Tuesday night..
Food: 4
Service: 1
The worst customer service I have ever experienced. The staff messed up my uber order and gave it to a different person, then tried to blame the driver for not picking up the order while lying to me that it was ready. It is difficult enough for drivers already dealing with hungry customers and this is low.. In reality, they had simply not corrected their mistake until repeated calling from me prompted them to finally make my order. The staff were horrible and unhelpful, doing their best to avoid dealing with the situation. Instead of addressing the issue directly, the supervisor Vy referred me to a customer service line, which has no one on the other end to pick up. All in, I am 2.5 hours late on receiving my food and have had the worst experience ordering I have ever had. The staff here should be ashamed, customers beware.
Atmosphere: 1
Food: 1
Service: 1
Was there a change in management?
Loved coming here years ago but somehow the wait times are longer and the service gets worse every time I come here. I always hope things improve but some how they disappoint every time. In terms of the store style and vibe They’ve toned down the uniqueness and asianness in favor of blandness. If im at boiling point I’m expecting to hear Jay Chou not 102.7 kisfm
Things more expensive too but I assume that’s the corporate side. Cheaper but smaller portions, so if you want to be satisfied you’ll to have your own hotpot and additional meat plates. I used to be able to share one regular hotpot and be satisfied.
And they got rid of the free jelly
You’ll wait a long time (2 hours. But I assume it’s because of the weekend and the ABUNDANCE of “trainees”. They used to be able to hold on to experienced waiters.) and you’ll be lucky if they notice you want to order, whether because they’re new or just too busy
Atmosphere: 3
Food: 5
Service: 1
This is the best asian restaurant. Good quality foods.
Atmosphere: 5
Food: 5
Service: 3
As a fan of this restaurant, I have visited many times, but this is my first time coming to the Irvine branch. The food is still top-notch, but the service in the store made both me and my companions very unhappy. A service staff wearing glasses couldn't even look at you politely or answer your questions when you asked about the meal. We didn't feel any service or enthusiasm at all! It's really bad!
Atmosphere: 2
Food: 5
Service: 1
Recommended dishes: Lamb
Restaurantji Recommends
I had high hopes for Boiling Point given all the hype, but my experience was incredibly underwhelming. First of all, the wait time was ridiculous — over 40 minutes just to get seated, and the restaurant wasn’t even full. Once we finally sat down, the service was disorganized and slow. It took forever to get someone’s attention, and when we finally ordered, our food arrived lukewarm. For a hot pot place, that’s completely unacceptable.
The broth tasted bland and lacked depth, which was surprising given how many ingredients were thrown in. The meat was mediocre in quality and sliced so thin it practically dissolved in the pot. I also noticed some of the vegetables weren’t fresh — my cabbage had brown edges, and the tofu was mushy. Not exactly appetizing. The portion sizes didn’t feel satisfying, and the overall meal just didn’t leave a good impression.
On top of that, the environment was noisy and cramped. Tables were packed tightly together, making it hard to have a normal conversation. It felt more like a rushed factory line than a comfortable dining experience. And to make matters worse, they automatically included a tip on the bill without telling us — even though the service barely deserved one.
Overall, Boiling Point was a major disappointment. The food, service, and atmosphere all missed the mark. There are so many better hot pot spots that actually care about flavor, freshness, and customer experience. I won’t be coming back.
They even provided rotten vegetables.
Good food, good service, a Lot of people. Once a year ok.
Joined my friend for lunch I waited for half an hour no menus no acknowledgment from the staff my friend finished his food no one came to get my order I asked the staff if I could order food and I was totally ignored
The worst place in Irvine. The food is extremely decent, absolutely not worth for over 1 hour waiting time.
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