As a fan of this restaurant, I have visited many times, but this is my first time coming to the Irvine branch. The food is still top-notch, but the service in the store made both me and my companions very unhappy. A service staff wearing glasses couldn't even look at you politely or answer your questions when you asked about the meal. We didn't feel any service or enthusiasm at all! It's really bad!
ZERO
I had high hopes for Boiling Point given all the hype, but my experience was incredibly underwhelming. First of all, the wait time was ridiculous — over 40 minutes just to get seated, and the restaurant wasn’t even full. Once we finally sat down, the service was disorganized and slow. It took forever to get someone’s attention, and when we finally ordered, our food arrived lukewarm. For a hot pot place, that’s completely unacceptable.
The broth tasted bland and lacked depth, which was surprising given how many ingredients were thrown in. The meat was mediocre in quality and sliced so thin it practically dissolved in the pot. I also noticed some of the vegetables weren’t fresh — my cabbage had brown edges, and the tofu was mushy. Not exactly appetizing. The portion sizes didn’t feel satisfying, and the overall meal just didn’t leave a good impression.
On top of that, the environment was noisy and cramped. Tables were packed tightly together, making it hard to have a normal conversation. It felt more like a rushed factory line than a comfortable dining experience. And to make matters worse, they automatically included a tip on the bill without telling us — even though the service barely deserved one.
Overall, Boiling Point was a major disappointment. The food, service, and atmosphere all missed the mark. There are so many better hot pot spots that actually care about flavor, freshness, and customer experience. I won’t be coming back.
Sarah
They even provided rotten vegetables.
Margarito Razo
Good food, good service, a Lot of people. Once a year ok.
mahyar keshmiri
Joined my friend for lunch I waited for half an hour no menus no acknowledgment from the staff my friend finished his food no one came to get my order I asked the staff if I could order food and I was totally ignored
Tim Pan Fans
The worst place in Irvine. The food is extremely decent, absolutely not worth for over 1 hour waiting time.
Ei
This place has gone completely downhill. I had one of the most frustrating restaurant experiences I’ve ever had. Not a single thank you from the staff — zero courtesy. When I asked about the lamb, a short waitress with her hair in a ponytail snapped back with attitude, like I was bothering her just for asking. Seriously? That’s how you treat paying customers? The food was also worse than I remember. Sloppy, and clearly not made with care. I walked out annoyed and disappointed. I’m done with this place and will be telling others to avoid it too.
chine 6313
Had to wait for 40 mins to get a table and another 15 mins to get the order served on a Friday lunch time. The food was ok. But definitely not worth of the waiting.
Beverly Liu
The restaurant is under remodeling. Looks they haven’t finished the works. It’s clean. The service is average. The foods taste is average. Feel nothing special with the taste. The kitchen is so closer to the dinning table. The chairs are made with metal. So hard and cold. 👅
Abraham Fu
I went there on Wed 12:30 pm, it looks like there was one group with 5 people ahead of us waiting, they have a section in the front with three tables never been opened, I asked them why it never opened, they said they do not have enough server, I waited more than 40 minutes and could not wait any more and left because I was too hungry and unhappy!! I think they intentionally left that area closed and let people wait to show a busy business impression to people, I do not like that at all!!
Favorite place for taiwanese hotpot. Cannot get such good flavors anywhere else though wait can be long at rush hours
Christine JC
Nothing beats having hot soup during chilly weather.
Jiao Jiao
Don’t go this place, beside the food quality, the service is the worst I have ever experienced in a restaurant. They are called boiling point, but they will ignore you 100% if you request fire to even get your liquid egg cooked. Ignored by every waiter and waitress, and they find all kinds of excuses to ignore you. The worse experience ever. If you don’t want to see shameless and irresponsible service, don’t waste your time and money with them.
Elena Li
The tasty was not like before. Beef was too oily. 😭
Olya Levchuk
The restaurant does not respect the promised delivery time at all! I spent too much time in submitting the order! No one even wanted to take care that I would receive the order on time! The staff was extremely rude to me and simply ignored me! I came here in a great mood but left the establishment completely disappointed with this attitude towards customers!
As a fan of this restaurant, I have visited many times, but this is my first time coming to the Irvine branch. The food is still top-notch, but the service in the store made both me and my companions very unhappy. A service staff wearing glasses couldn't even look at you politely or answer your questions when you asked about the meal. We didn't feel any service or enthusiasm at all! It's really bad!
I had high hopes for Boiling Point given all the hype, but my experience was incredibly underwhelming. First of all, the wait time was ridiculous — over 40 minutes just to get seated, and the restaurant wasn’t even full. Once we finally sat down, the service was disorganized and slow. It took forever to get someone’s attention, and when we finally ordered, our food arrived lukewarm. For a hot pot place, that’s completely unacceptable.
The broth tasted bland and lacked depth, which was surprising given how many ingredients were thrown in. The meat was mediocre in quality and sliced so thin it practically dissolved in the pot. I also noticed some of the vegetables weren’t fresh — my cabbage had brown edges, and the tofu was mushy. Not exactly appetizing. The portion sizes didn’t feel satisfying, and the overall meal just didn’t leave a good impression.
On top of that, the environment was noisy and cramped. Tables were packed tightly together, making it hard to have a normal conversation. It felt more like a rushed factory line than a comfortable dining experience. And to make matters worse, they automatically included a tip on the bill without telling us — even though the service barely deserved one.
Overall, Boiling Point was a major disappointment. The food, service, and atmosphere all missed the mark. There are so many better hot pot spots that actually care about flavor, freshness, and customer experience. I won’t be coming back.
They even provided rotten vegetables.
Good food, good service, a Lot of people. Once a year ok.
Joined my friend for lunch I waited for half an hour no menus no acknowledgment from the staff my friend finished his food no one came to get my order I asked the staff if I could order food and I was totally ignored
The worst place in Irvine. The food is extremely decent, absolutely not worth for over 1 hour waiting time.
This place has gone completely downhill. I had one of the most frustrating restaurant experiences I’ve ever had. Not a single thank you from the staff — zero courtesy. When I asked about the lamb, a short waitress with her hair in a ponytail snapped back with attitude, like I was bothering her just for asking. Seriously? That’s how you treat paying customers? The food was also worse than I remember. Sloppy, and clearly not made with care. I walked out annoyed and disappointed. I’m done with this place and will be telling others to avoid it too.
Had to wait for 40 mins to get a table and another 15 mins to get the order served on a Friday lunch time. The food was ok. But definitely not worth of the waiting.
The restaurant is under remodeling. Looks they haven’t finished the works. It’s clean. The service is average. The foods taste is average. Feel nothing special with the taste.
The kitchen is so closer to the dinning table. The chairs are made with metal. So hard and cold. 👅
I went there on Wed 12:30 pm, it looks like there was one group with 5 people ahead of us waiting, they have a section in the front with three tables never been opened, I asked them why it never opened, they said they do not have enough server, I waited more than 40 minutes and could not wait any more and left because I was too hungry and unhappy!! I think they intentionally left that area closed and let people wait to show a busy business impression to people, I do not like that at all!!
Restaurantji Recommends
Favorite place for taiwanese hotpot. Cannot get such good flavors anywhere else though wait can be long at rush hours
Nothing beats having hot soup during chilly weather.
Don’t go this place, beside the food quality, the service is the worst I have ever experienced in a restaurant. They are called boiling point, but they will ignore you 100% if you request fire to even get your liquid egg cooked. Ignored by every waiter and waitress, and they find all kinds of excuses to ignore you. The worse experience ever. If you don’t want to see shameless and irresponsible service, don’t waste your time and money with them.
The tasty was not like before. Beef was too oily. 😭
The restaurant does not respect the promised delivery time at all! I spent too much time in submitting the order! No one even wanted to take care that I would receive the order on time! The staff was extremely rude to me and simply ignored me! I came here in a great mood but left the establishment completely disappointed with this attitude towards customers!
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