wait outside for one hour, no one serve to seat. the half of these tables are available
Atmosphere: 1
Food: 3
Service: 1
Viv Zeng
I used to live in Irvine and came to this restaurant frequently even during the quarantine days I still ordered the to go. Since I moved to other states I came back to LA to visit friends and decided to dine in here. Everything was not the same this time. The waitress( a girl with ponytail) was very impatient and answered every questions with a very brief “Yes” or “No”. Then when we were eating, another waitress began to sweep the floor…and also she threw the chairs and made super loud noises…which made the whole dining experience very uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
y y
A very bad restaurant. The floor was being swept while eating.
Atmosphere: 1
Food: 3
Service: 1
Qianren Zhou
The taste is not as good as before, and the price has increased a lot. Now it’s $20 a pot. The service is also very average, I feel like they don't really care. The table and floor felt a little greasy.
Atmosphere: 3
Food: 3
Service: 3
Cara Lam
Had such a bad experience today, my boyfriend and I have been coming here for years and have always loved it here but we noticed that the service has been getting worse and worse. First I asked for extra napkins (never got them), missing vermicelli and some sides (had to ask 3 times), got my drink order wrong (had to ask for it to be changed), the server said "Is that all?" In a passive aggressive tone. The whole time we never got asked if we needed extra soup or anything. We had to ask for water when normal they just come when we sit down. My soup was literally down to the bottom I didn't want my food to burn so I had to ask for extra soup. I felt like I was causing an inconvenience to the server but I remind myself that I'm not asking for too much, it's them keep making mistakes. The service was so bad we lost our appetite and had to get to go after just 20 mins of being there. I asked for togo boxes and they only brought one when obviously my boyfriend has food too. Then I had to be "extra" and ask for another container. Then you would think they would bring the check with the togo boxes but no we waited for a while and had to ask, again. Cherry on top! They brought us the wrong check.. and we had to walk up the the counter to get that changed. Then they also forgot add the free soups and drinks vouchers. It's truly sad to see the downfall of what used to be my favorite spot...
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: House, Beef Soup
Yang Gao
Worst service ever. Don’t understand why servers were so hostile towards customers.
Atmosphere: 2
Food: 2
Service: 1
Kimberly Luong
Average 3***1/2* Taiwanese hot pot
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Seafood & Tofu Hot Soup, Seafood, Soup, Lamb Hot Pot Soup, Taiwanese, House, Beef Soup
Sara Rew
Oh my gosh, this is definitely my favorite hot pot place! They just really get the soup right, and the robot that delivers pots is just so cute!!! The wait can be long, but it’s worth the wait imo.
Atmosphere: 5
Food: 5
Service: 5
Alfred Lam
Showing my ID and paid in their official app, but the store manager couldn't let me pick up the food because I didn't show my credit card. They chose to cancel the order without notification. Worst service I ever experienced.
Food: 1
Service: 1
OC Reviews
The food is usually consistent and good but the soulless wait service should make you think twice before coming to this Irvine location. They treat you like a number, as if they don’t need to make customers happy since the lines are endless. There’s always empty tables but filled at a sloth’s pace. But yes, once you finally sit down, it goes pretty smooth from there. So if you are impatient, find another location.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Spicy Beef Hot Pot, Lamb Hot Pot Soup
Food quality is very bad. The pork blood from the Taiwanese stinky tofu pot had a sour taste that our group believed it has gone bad. The manager did exchange for a new pot, but the server sent someone else's order to our table, and came to move it to another table. I'm surprised that they didn't even ask if I've touched it yet, and just delivered the pot to other guest. I didn't touch it, but what if I had? ? Very pricey. The price we paid can serve us good seafood from the beach area restaurants already. The quality of the ingredients is extremely poor, the meat is dry and woody, the pig blood is smelly and sour, and most of the cabbage given is roots, and the quality looks very bad, a bit black. The fire in some pots burned for a long time without boiling the soup. I haven’t been there for ten years, and I wouldn’t have gone if it wasn’t for a friend’s invitation. I didn't expect it to be worse than it was ten years ago. To be fair, the service is okay, there are service staff always coming to add water and soup. But the food is really not good. I would rather use this money to eat seafood at the beach. At least the chef has time to cook. What kind of effort does it take to make hot pot?
Atmosphere: 1
Food: 1
Service: 3
Leah L.
Delulu Reception ….diarrhea hot pot ???
Atmosphere: 2
Food: 1
Service: 1
H C
I used to love this place when I lived around here and was excited to return after a few years. However, my recent experience was horrible! The food still tastes good, don’t get me wrong, but the service is terrible. The staff seemed uninterested in their work and took their time with everything. It took almost 40 minutes for the pot to arrive after we ordered, and they didn’t even refill our water unless we asked. The pot came out cold, which was different from my past visits; they didn’t even precook it. I visited on a weekday at 9 pm, and despite multiple tables being available, they were unclean. The staff appeared clueless, and no one seemed to want to clean the tables. I’m sorry, I might crave hot pot again, but definitely not at this location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Soup, Taiwanese
Minha Shin
Terrible dining experience ever.
1. When we got a text that our table is ready, no one was serving. So we had to ask to host us.
2. My bf’s chair was wet with the soup not even water. So he had to go to the bathroom to wash it. But no one said sorry:) They just cleaned the chair which they supposed to do before the customer sit.
3. We saw our food’s ready on the robot. But literally no one cared. It was there for like 10mins when we alr waited so long.
4. When we finally got our pot, I could tell they don’t clean. I saw a noodle from the last customer.
We loved boiling point sm but I think they crossed line too much this time. We’d love to go back to the boiling point but def not the irvine branch.
Atmosphere: 1
Food: 1
Service: 1
Wayne Chiu
Poor service, people work there seems very unhappy
wait outside for one hour, no one serve to seat. the half of these tables are available
Atmosphere: 1
Food: 3
Service: 1
I used to live in Irvine and came to this restaurant frequently even during the quarantine days I still ordered the to go. Since I moved to other states I came back to LA to visit friends and decided to dine in here. Everything was not the same this time. The waitress( a girl with ponytail) was very impatient and answered every questions with a very brief “Yes” or “No”. Then when we were eating, another waitress began to sweep the floor…and also she threw the chairs and made super loud noises…which made the whole dining experience very uncomfortable.
Atmosphere: 1
Food: 1
Service: 1
A very bad restaurant. The floor was being swept while eating.
Atmosphere: 1
Food: 3
Service: 1
The taste is not as good as before, and the price has increased a lot. Now it’s $20 a pot. The service is also very average, I feel like they don't really care. The table and floor felt a little greasy.
Atmosphere: 3
Food: 3
Service: 3
Had such a bad experience today, my boyfriend and I have been coming here for years and have always loved it here but we noticed that the service has been getting worse and worse. First I asked for extra napkins (never got them), missing vermicelli and some sides (had to ask 3 times), got my drink order wrong (had to ask for it to be changed), the server said "Is that all?" In a passive aggressive tone. The whole time we never got asked if we needed extra soup or anything. We had to ask for water when normal they just come when we sit down. My soup was literally down to the bottom I didn't want my food to burn so I had to ask for extra soup. I felt like I was causing an inconvenience to the server but I remind myself that I'm not asking for too much, it's them keep making mistakes. The service was so bad we lost our appetite and had to get to go after just 20 mins of being there. I asked for togo boxes and they only brought one when obviously my boyfriend has food too. Then I had to be "extra" and ask for another container. Then you would think they would bring the check with the togo boxes but no we waited for a while and had to ask, again. Cherry on top! They brought us the wrong check.. and we had to walk up the the counter to get that changed. Then they also forgot add the free soups and drinks vouchers. It's truly sad to see the downfall of what used to be my favorite spot...
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: House, Beef Soup
Worst service ever. Don’t understand why servers were so hostile towards customers.
Atmosphere: 2
Food: 2
Service: 1
Average 3***1/2* Taiwanese hot pot
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Seafood & Tofu Hot Soup, Seafood, Soup, Lamb Hot Pot Soup, Taiwanese, House, Beef Soup
Oh my gosh, this is definitely my favorite hot pot place! They just really get the soup right, and the robot that delivers pots is just so cute!!! The wait can be long, but it’s worth the wait imo.
Atmosphere: 5
Food: 5
Service: 5
Showing my ID and paid in their official app, but the store manager couldn't let me pick up the food because I didn't show my credit card. They chose to cancel the order without notification. Worst service I ever experienced.
Food: 1
Service: 1
The food is usually consistent and good but the soulless wait service should make you think twice before coming to this Irvine location. They treat you like a number, as if they don’t need to make customers happy since the lines are endless. There’s always empty tables but filled at a sloth’s pace. But yes, once you finally sit down, it goes pretty smooth from there. So if you are impatient, find another location.
Atmosphere: 2
Food: 4
Service: 2
Recommended dishes: Spicy Beef Hot Pot, Lamb Hot Pot Soup
Restaurantji Recommends
Food quality is very bad. The pork blood from the Taiwanese stinky tofu pot had a sour taste that our group believed it has gone bad. The manager did exchange for a new pot, but the server sent someone else's order to our table, and came to move it to another table. I'm surprised that they didn't even ask if I've touched it yet, and just delivered the pot to other guest. I didn't touch it, but what if I had? ?
Very pricey. The price we paid can serve us good seafood from the beach area restaurants already.
The quality of the ingredients is extremely poor, the meat is dry and woody, the pig blood is smelly and sour, and most of the cabbage given is roots, and the quality looks very bad, a bit black. The fire in some pots burned for a long time without boiling the soup.
I haven’t been there for ten years, and I wouldn’t have gone if it wasn’t for a friend’s invitation. I didn't expect it to be worse than it was ten years ago.
To be fair, the service is okay, there are service staff always coming to add water and soup.
But the food is really not good. I would rather use this money to eat seafood at the beach. At least the chef has time to cook. What kind of effort does it take to make hot pot?
Atmosphere: 1
Food: 1
Service: 3
Delulu Reception ….diarrhea hot pot ???
Atmosphere: 2
Food: 1
Service: 1
I used to love this place when I lived around here and was excited to return after a few years. However, my recent experience was horrible! The food still tastes good, don’t get me wrong, but the service is terrible. The staff seemed uninterested in their work and took their time with everything. It took almost 40 minutes for the pot to arrive after we ordered, and they didn’t even refill our water unless we asked. The pot came out cold, which was different from my past visits; they didn’t even precook it. I visited on a weekday at 9 pm, and despite multiple tables being available, they were unclean. The staff appeared clueless, and no one seemed to want to clean the tables. I’m sorry, I might crave hot pot again, but definitely not at this location.
Atmosphere: 1
Food: 3
Service: 1
Recommended dishes: Soup, Taiwanese
Terrible dining experience ever.
1. When we got a text that our table is ready, no one was serving. So we had to ask to host us.
2. My bf’s chair was wet with the soup not even water. So he had to go to the bathroom to wash it. But no one said sorry:) They just cleaned the chair which they supposed to do before the customer sit.
3. We saw our food’s ready on the robot. But literally no one cared. It was there for like 10mins when we alr waited so long.
4. When we finally got our pot, I could tell they don’t clean. I saw a noodle from the last customer.
We loved boiling point sm but I think they crossed line too much this time. We’d love to go back to the boiling point but def not the irvine branch.
Atmosphere: 1
Food: 1
Service: 1
Poor service, people work there seems very unhappy
Atmosphere: 2
Food: 4
Service: 1
Recommended dishes: House
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