We arrived around 5:30, and waited until 6:50. They're seriously short-staffed, and have no proper training. When we got our table, half of the options were gone. I don't know what to expect at this point. Poor management of this store.
Mr Z
The restaurant is half full, yet there is no server to get ppl to their table nor taking care of existing customers
Service: 1
Kyle Zheng
Extremely disappointed. I found a short black hair right in the middle of my food (as shown in the photo). This is absolutely disgusting and a major food safety concern. I have long hair myself, so there is no doubt this came from the kitchen. It’s clear that the staff are not following proper hygiene protocols.
Atmosphere: 2
Food: 1
Service: 3
Kai
What a disappointment.
I usually come to boiling point for dinner, and this time I came with a couple and another homie. The couple decided to share a pot but they order 4 extra plates of meats and extra noodles. One of the staff Daniel, mentioned that rice is refillable. Keeping that in mind, I finished my bowl of rice and tried to get refill with another staff called Luke. He proceeded to count the pots on our table (3) and told me there will be a charge. He said that there is a charge for rice if the pot to people ratio is not balanced. I told him I understand if he is afraid that we might abuse the system and share the rice amongst ourselves, but I just wanted to have the rice and the couple who was sharing even ordered extra noodles . He then rejected me. Considering how many sides were ordered I just thought he was being inflexible. For a big restaurant chain they can’t even uphold their refillable rice promise. Disappointing customer service.
Shout out to Daniel for trying to help me with it, but salty Luke rejected his kind service.
Atmosphere: 2
Food: 4
Service: 1
Linuf Hansen
Irvine's BP is one of the BPs in so cal. The food is great but the wait time could be long. It's really popular especially during breaks. Great place for a quick lunch gathering!
Atmosphere: 5
Food: 5
Service: 3
Ben Chen
Worst service ever by Chris L! Super rushed and mumbled every word! Couldn’t understand a word he’s saying. The only tip we are leaving is the super sweet and iced green tea because we didn’t have time to ask for no sweet and no ice!
The TRAINEE even got the bills mixed up, kept sending us the check and card from the next table, and billed our table on their card, causing so much confusion and delay.
If you don’t want to work on New Year’s Eve just stay home. Nobody forces you to work…
Food was ok but inconsistent though. I recommend take out if you want the food.
Atmosphere: 2
Food: 4
Service: 1
Hito Seng
This review is just for this location. Food is great, but the slow customer service and tremendously long wait for dine in and take out is not worth it. This is the busiest of all Boiling Point locations. Parking is difficult to find too.
This place is roomy and spacious. Bathroom can be cleaner though.
Expect 45 minute wait minimun even for party of 1 or 2. Bigger parties wait time is normally 1.5 hours! To go order takes about 30 minutes.
Atmosphere: 4
Food: 5
Service: 5
Alynne Chen
Boiling Point is a family favorite. However this is the second time staff has been so rude. I'm used to the old system where you took a ticket...we moved away and now see that you scan the QR Code to be added to the waiting list. The text said to check-in with the staff at the counter. However we waited inline quite awhile without anyone saying anything. So I asked a staff member with a mask and glasses...he yelled something back but I couldn't understand him or read his lips. I use hearing aids and forgot to wear them this particular day. It definitely felt like they were ignoring us. They gave us our food which was amazing as usual but didn't give us our rice. I had to rely on my son and husband to communicate because in this particular environment; it was hard for me to hear with my hearing loss issues. Love the food but service is quite bad.
Atmosphere: 4
Food: 5
Service: 1
Aaron Tran
If you haven't tried this style of hotpot, it's definitely a must try. Can't go wrong with the beef or curry pots.
Atmosphere: 4
Food: 5
Service: 4
Elaine S
I would give 0 stars if I could. Lots of servers working but extremely bad service.
I was really looking forward to eating here as I’ve been to many other BP locations but never this one closest to us.
We wasted almost an hour here today with our baby from 2:45 pm. We signed up for the waitlist and waited 15 minutes for an open table (there were a bunch available but had not been cleaned yet). After checking in, we waited another 15 minutes of being ignored at the podium. Finally after flagging someone down, someone seated us and after 10 minutes of nobody coming to take our order, we decided to leave to go eat somewhere else.
It seemed like all of the servers were working on takeout orders and only a trainee was running around trying to service the tables. It almost seemed like they were avoiding the tables because everyone had to flag down a server for any service.
As much as I love BP, I’m sad to say I will probably never be back to this location.
The waiters were clearing the tables slowly, and most waiters were chatting, resulting in long wait times. Most importantly, the tableware was oily, and even after complaining once, we still received oily table set.
Atmosphere: 1
Food: 5
Service: 1
Socaleater
The food tasted great. I ordered the miso, and one tip is not to eat it right away—wait until it boils or gets warmer because the toppings are cold at first. The service wasn’t very impressive; they didn’t bring us water until we asked. It’s a good place to visit on a cold day, and the portion size is quite large.
Atmosphere: 4
Food: 5
Service: 3
Drew
I had a doordash order pickup. There were 2 others before me. The curly haired guy ignores me and packs 3 other orders and goes to the back after without asking me or the line behind me for pickup. Soo lazy and bad customer service. I waited 5-10min without any help. Fortunately a young lady helped get my order. Please train your workers! 6:50pm Sunday 11/9/25
Atmosphere: 5
Food: 4
Service: 1
Lynn Le
Super disappointed by our experience this time. I ordered a non-spicy lamb soup but was given medium spice with too much chili oil. Flavor was good but the spice stopped me from eating more than 1/3 of the pot. I didn't think it was worth calling waitstaff over when I had already touched the food and decided we wouldn't be coming back in the future. This isn't the Boiling Point experience I remember and I'm sad they've dropped in quality of service
We arrived around 5:30, and waited until 6:50. They're seriously short-staffed, and have no proper training. When we got our table, half of the options were gone. I don't know what to expect at this point. Poor management of this store.
The restaurant is half full, yet there is no server to get ppl to their table nor taking care of existing customers
Service: 1
Extremely disappointed. I found a short black hair right in the middle of my food (as shown in the photo). This is absolutely disgusting and a major food safety concern. I have long hair myself, so there is no doubt this came from the kitchen. It’s clear that the staff are not following proper hygiene protocols.
Atmosphere: 2
Food: 1
Service: 3
What a disappointment.
I usually come to boiling point for dinner, and this time I came with a couple and another homie. The couple decided to share a pot but they order 4 extra plates of meats and extra noodles. One of the staff Daniel, mentioned that rice is refillable. Keeping that in mind, I finished my bowl of rice and tried to get refill with another staff called Luke. He proceeded to count the pots on our table (3) and told me there will be a charge. He said that there is a charge for rice if the pot to people ratio is not balanced. I told him I understand if he is afraid that we might abuse the system and share the rice amongst ourselves, but I just wanted to have the rice and the couple who was sharing even ordered extra noodles . He then rejected me. Considering how many sides were ordered I just thought he was being inflexible. For a big restaurant chain they can’t even uphold their refillable rice promise. Disappointing customer service.
Shout out to Daniel for trying to help me with it, but salty Luke rejected his kind service.
Atmosphere: 2
Food: 4
Service: 1
Irvine's BP is one of the BPs in so cal. The food is great but the wait time could be long. It's really popular especially during breaks. Great place for a quick lunch gathering!
Atmosphere: 5
Food: 5
Service: 3
Worst service ever by Chris L! Super rushed and mumbled every word! Couldn’t understand a word he’s saying. The only tip we are leaving is the super sweet and iced green tea because we didn’t have time to ask for no sweet and no ice!
The TRAINEE even got the bills mixed up, kept sending us the check and card from the next table, and billed our table on their card, causing so much confusion and delay.
If you don’t want to work on New Year’s Eve just stay home. Nobody forces you to work…
Food was ok but inconsistent though. I recommend take out if you want the food.
Atmosphere: 2
Food: 4
Service: 1
This review is just for this location. Food is great, but the slow customer service and tremendously long wait for dine in and take out is not worth it. This is the busiest of all Boiling Point locations. Parking is difficult to find too.
This place is roomy and spacious. Bathroom can be cleaner though.
Expect 45 minute wait minimun even for party of 1 or 2. Bigger parties wait time is normally 1.5 hours! To go order takes about 30 minutes.
Atmosphere: 4
Food: 5
Service: 5
Boiling Point is a family favorite. However this is the second time staff has been so rude. I'm used to the old system where you took a ticket...we moved away and now see that you scan the QR Code to be added to the waiting list. The text said to check-in with the staff at the counter. However we waited inline quite awhile without anyone saying anything. So I asked a staff member with a mask and glasses...he yelled something back but I couldn't understand him or read his lips. I use hearing aids and forgot to wear them this particular day. It definitely felt like they were ignoring us. They gave us our food which was amazing as usual but didn't give us our rice. I had to rely on my son and husband to communicate because in this particular environment; it was hard for me to hear with my hearing loss issues. Love the food but service is quite bad.
Atmosphere: 4
Food: 5
Service: 1
If you haven't tried this style of hotpot, it's definitely a must try. Can't go wrong with the beef or curry pots.
Atmosphere: 4
Food: 5
Service: 4
I would give 0 stars if I could. Lots of servers working but extremely bad service.
I was really looking forward to eating here as I’ve been to many other BP locations but never this one closest to us.
We wasted almost an hour here today with our baby from 2:45 pm. We signed up for the waitlist and waited 15 minutes for an open table (there were a bunch available but had not been cleaned yet). After checking in, we waited another 15 minutes of being ignored at the podium. Finally after flagging someone down, someone seated us and after 10 minutes of nobody coming to take our order, we decided to leave to go eat somewhere else.
It seemed like all of the servers were working on takeout orders and only a trainee was running around trying to service the tables. It almost seemed like they were avoiding the tables because everyone had to flag down a server for any service.
As much as I love BP, I’m sad to say I will probably never be back to this location.
Atmosphere: 1
Service: 1
Restaurantji Recommends
The waiters were clearing the tables slowly, and most waiters were chatting, resulting in long wait times. Most importantly, the tableware was oily, and even after complaining once, we still received oily table set.
Atmosphere: 1
Food: 5
Service: 1
The food tasted great. I ordered the miso, and one tip is not to eat it right away—wait until it boils or gets warmer because the toppings are cold at first. The service wasn’t very impressive; they didn’t bring us water until we asked. It’s a good place to visit on a cold day, and the portion size is quite large.
Atmosphere: 4
Food: 5
Service: 3
I had a doordash order pickup. There were 2 others before me. The curly haired guy ignores me and packs 3 other orders and goes to the back after without asking me or the line behind me for pickup. Soo lazy and bad customer service. I waited 5-10min without any help. Fortunately a young lady helped get my order. Please train your workers! 6:50pm Sunday 11/9/25
Atmosphere: 5
Food: 4
Service: 1
Super disappointed by our experience this time. I ordered a non-spicy lamb soup but was given medium spice with too much chili oil. Flavor was good but the spice stopped me from eating more than 1/3 of the pot. I didn't think it was worth calling waitstaff over when I had already touched the food and decided we wouldn't be coming back in the future. This isn't the Boiling Point experience I remember and I'm sad they've dropped in quality of service
Atmosphere: 4
Food: 2
Service: 3
Great food
Atmosphere: 5
Food: 5
Service: 4
Loading...