Gets order wrong literally every time we do a pickup . Burgers are good though
Food: 5
Service: 2
Jazl Candel
Great experience! Mary greeted us and was very nice and professional. Thank you for making our day pleasant knowing that that there still are people out there who care. Thank you Mary!!
Atmosphere: 5
Food: 5
Service: 5
dexter Bonaparte
This Carl junior has it together! I was going through there drive through, and Mary was soo friendly and attentive. She and the team got my order very accurate, and it was a quick and easy experience. I’ll be returning soon😊
Atmosphere: 5
Food: 5
Service: 5
Kenneth Yuan
I placed the wrong address when I ordered. After they understood my situation, they made the food I ordered for free. I was very touched, I am very grateful to them. The people there are very friendly. They made my day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
Bodie Leon
I had to take out a second Mortgage to afford a number 3 medium and a kids meal. Too dam expensive
Again.. a soggy wet mess of a burger and the fluid runs clear... had to throw it away... Is the cook tampering with the burger? Because i only get this burger grossness at like this location and well I might be wrong on my hunch but i am not taking any chances
Old review: I don't know what it is about this Carl's Jr. location.
Sometimes the burgers are extremely soggy like in a way that you might think it's not just the food sauce in there causing the mushy bun and hmmmm who knows... I just don't trust this place and really I think it's just one employee messing up the orders in a very bad way (occasionallyl).
Food: 2
Service: 2
Marco Jimenez
I've been coming to this location a few times applying the app to order beforehand and just pick up my order. I have had no issues about it, until today, I ordered 2 chicken sandwiches and also ordered a drink using rewards points on the app. I arrived to the location that I ordered for pick up and received my sandwiches with no issue. But didnt get my drink, I tried explaining to the lady in the drive thru window, that I also ordered a drink. She stated that I didnt order a drink and to have a nice day. I tried explaining that I used rewards points on the app to order my drink. I tried to show my phone to the lady, but before I had a chance to pull out my phone. She stated that I didnt order a drink and to have a nice day, as she abruptly closes the window. I didnt want to confront the lady over a drink and so I just went home and made this review. I believe that the situation was handled unprofessionaly and that maybe the lady wasn't having a good day. If I can get my points back or get my drink, the next time I go there when I pass by, would be great. Cashier name on receipt reads Xpient.
Atmosphere: 3
Food: 4
Service: 1
Valance Fernando
Nah this place is super chill, and saves time. Food is a banger especially the el-diablo.
Mari and luis are amazing. Came out to order just a burger and get my points and the we’re the nicest and most understanding employees. I’ll for sure be coming back.
Atmosphere: 5
Food: 5
Service: 5
Chris Liang
My local Carl's Jr.
Always like ordering here if I'm hungry for a good burger and fries and the staff is absolutely wonderful.
Atmosphere: 5
Food: 5
Service: 5
eric bengali
Mary and her staff keep this Carl’s Jr. Extremely clean the service is excellent and the food is great. Thanks, Mary.
Atmosphere: 5
Food: 5
Service: 5
Veronica Gonzalez
This specific restaurant is always very clean. Mary is very attentive and friendly. She goes above and beyond. Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon
Jonny Rodriguez
Very friendly. Dinner was delicious. I’ll be back.
Gets order wrong literally every time we do a pickup . Burgers are good though
Food: 5
Service: 2
Great experience! Mary greeted us and was very nice and professional. Thank you for making our day pleasant knowing that that there still are people out there who care. Thank you Mary!!
Atmosphere: 5
Food: 5
Service: 5
This Carl junior has it together! I was going through there drive through, and Mary was soo friendly and attentive. She and the team got my order very accurate, and it was a quick and easy experience.
I’ll be returning soon😊
Atmosphere: 5
Food: 5
Service: 5
I placed the wrong address when I ordered. After they understood my situation, they made the food I ordered for free. I was very touched, I am very grateful to them. The people there are very friendly. They made my day!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cheeseburger
I had to take out a second Mortgage to afford a number 3 medium and a kids meal. Too dam expensive
Atmosphere: 1
Food: 1
Service: 1
Late order....
I made the trip to this Carl’s Jr location after downloading the Retail Therapy app, seeing as there was a coupon for “Buy One Get One Free” for a Single Western Bacon Cheeseburger. The disclaimer on the coupon reads as follows: “Valid at shopping center listed only. Not available with Carl's Jr.P app or online ordering, 3rd party vendors or delivery (or delivery partners). Tax not included. One coupon per customer per visit. Limit one discount per coupon. Not valid for use within a combo, or in combination with any other offer or discount. Price may vary. Void where prohibited. © 2025 Carl's Jr.
Restaurants LLC. All rights reserved.”
When I tried to present the coupon on the app to the employee, she refused to accept it. She told me that Carl’s Jr only accepted coupons with a QR code or paper coupons, and that I should order online instead. I tried to explain that the coupon was sponsored through a third party app that partners with Carl’s Jr, and that it was a valid coupon despite not having a QR code. I attempted to read the details of the offer to the employee, to which she responded in a very patronizing manner and refused to listen to me. I asked if I could speak to anyone else, and she walked away from me without responding.
First of all, this “customer service” was awful and unacceptable. I was nothing but respectful in our interaction, and the employee made no effort to even look at the coupon. Instead she said assumed I didn’t understand her, and even laughed when I was attempting to explain. Is this how Carl’s Jr trains all of their employees to act?
Secondly, how is a coupon for Carl’s Jr that is “Valid at shopping center listed only” not valid at the shopping center listed? If the policy requires a QR code, how would anyone even use this discount? I only decided to make the trip to Carl’s Jr because of the coupon, and your employee or company “policy” reminded me why I never go here. Please fix your coupons, or train your employees to be knowledgeable on ALL in store coupons. I came at around 6pm on Monday 06/09. Do something with that information Carl
Atmosphere: 1
Food: 1
Service: 1
New review,
Again.. a soggy wet mess of a burger and the fluid runs clear... had to throw it away... Is the cook tampering with the burger? Because i only get this burger grossness at like this location and well I might be wrong on my hunch but i am not taking any chances
Old review:
I don't know what it is about this Carl's Jr. location.
Sometimes the burgers are extremely soggy like in a way that you might think it's not just the food sauce in there causing the mushy bun and hmmmm who knows... I just don't trust this place and really I think it's just one employee messing up the orders in a very bad way (occasionallyl).
Food: 2
Service: 2
I've been coming to this location a few times applying the app to order beforehand and just pick up my order. I have had no issues about it, until today, I ordered 2 chicken sandwiches and also ordered a drink using rewards points on the app. I arrived to the location that I ordered for pick up and received my sandwiches with no issue. But didnt get my drink, I tried explaining to the lady in the drive thru window, that I also ordered a drink. She stated that I didnt order a drink and to have a nice day. I tried explaining that I used rewards points on the app to order my drink. I tried to show my phone to the lady, but before I had a chance to pull out my phone. She stated that I didnt order a drink and to have a nice day, as she abruptly closes the window. I didnt want to confront the lady over a drink and so I just went home and made this review. I believe that the situation was handled unprofessionaly and that maybe the lady wasn't having a good day. If I can get my points back or get my drink, the next time I go there when I pass by, would be great.
Cashier name on receipt reads Xpient.
Atmosphere: 3
Food: 4
Service: 1
Nah this place is super chill, and saves time. Food is a banger especially the el-diablo.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Mari and luis are amazing. Came out to order just a burger and get my points and the we’re the nicest and most understanding employees. I’ll for sure be coming back.
Atmosphere: 5
Food: 5
Service: 5
My local Carl's Jr.
Always like ordering here if I'm hungry for a good burger and fries and the staff is absolutely wonderful.
Atmosphere: 5
Food: 5
Service: 5
Mary and her staff keep this Carl’s Jr. Extremely clean the service is excellent and the food is great. Thanks, Mary.
Atmosphere: 5
Food: 5
Service: 5
This specific restaurant is always very clean. Mary is very attentive and friendly. She goes above and beyond. Excellent customer service.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Western Bacon
Very friendly. Dinner was delicious. I’ll be back.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Breakfast Burrito, Cheeseburger
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