We are regulars at the Chick-fil-A located at 13490 Jamboree Rd, Irvine, and have consistently had wonderful experiences here. The staff are always welcoming and the service is prompt, which keeps us coming back.
Unfortunately, during our most recent visit, we experienced a small hiccup. After ordering through the drive-thru, we returned home to find that the fries were missing from our meal. While this was disappointing, especially since my wife particularly looks forward to them, we understand that mistakes can happen and it’s all part of being human.
We didn’t return to the store but wanted to share this feedback to help improve the service further. We appreciate your attention to detail and look forward to our next visit, and of course, to those delicious fries!
Thank you for always striving to provide great service!
Atmosphere: 5
Food: 5
Service: 5
Elliot Michael Lee
Drive through can be a bit slow
Kid-friendliness: Indoor Kids playground
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich
Ray Nulod
Sandwiches seem slightly larger. Make the cows happy, eat more chiken 🐔
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken
Jon W
Order was wrong and the grilled chicken nuggets were extremely burnt. This location used to be good, but their grilled chicken nuggets are always slightly burnt…this time not only was the count incorrect, at least half the nuggets were inedible.
Food: 1
Patrick Dugan
I ate in my car
Food: 5
Service: 5
Vanessa Le
I went through their drive-thru tonight and appreciate their professional and friendly service.
zaineb Qazi
I ended up going on since there was a lot of cars lined up in the drive through and there was no one behind the cashier... had to wait over 5 minutes before someone came to help. Other than that, it was fine
Jaques Vieira
The best the one
Atmosphere: 5
Food: 5
Service: 5
Duc Huynh
Chicken nuggets were over cook (dark brown and dry). Today is Friday 12/13/24 at 4.30pm. Inside the store is not busy
I have enjoyed going to most Chick FIla Restaurants over the years, but my family has NEVER been treated more poorly than at this location. The manager was absolutely RUDE to me after I complained about a HAIR in my chicken nuggets and in my milkshake GROSS! (Obviously off of one of the cooks NOT wearing a hairnet.) Also the bathroom was absolutely filthy. I can firmly tell you that this is the WORST Chick Fil A location my family has ever visited! Most of them are actually pleasant experiences except for THIS one. I can tell that I am NOT the only person who has had a bad experience at this location as it seems to be a common problem as listed here and on Yelp. The owner of this location needs to make some serious changes before I will ever consider coming back here ever again!
Atmosphere: 1
Food: 2
Service: 1
Mark Golino
Ordered drive thru. Got home, missing a sandwich. Called the store but directed to off site customer service who wasn’t that helpful. Drove back to get my sandwich greeted with an employee who seemed annoyed I was there picking up my forgot sandwich. No apologies.
Atmosphere: 1
Food: 4
Service: 1
Hector Aguilar
Server named Chris, such a cool man. He’s super nice, gave me refill. 10/10
Atmosphere: 5
Food: 3
Service: 5
Nishan Vora
Kris needs a raise. Bro does not belong here. Most nice gentlemen ever and greeted everyone at the door and helped everyone have the perfect meal. He asked me plenty of times if i needed water or refills and he’s just the goat. Give this man a raise pls or i’ll be mad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
Vanessa Rodriguez
I drove up this morning thinking I would get my complete order like always through the drive up. Only received the bag that said my name with my correct order , checking inside the bag already home and got someone order for Kevin. Drove back told them the situation and later got what I ordered but with out my hashbrowns :/ so upsetting
Excellent Service, Just a Small Mix-Up
We are regulars at the Chick-fil-A located at 13490 Jamboree Rd, Irvine, and have consistently had wonderful experiences here. The staff are always welcoming and the service is prompt, which keeps us coming back.
Unfortunately, during our most recent visit, we experienced a small hiccup. After ordering through the drive-thru, we returned home to find that the fries were missing from our meal. While this was disappointing, especially since my wife particularly looks forward to them, we understand that mistakes can happen and it’s all part of being human.
We didn’t return to the store but wanted to share this feedback to help improve the service further. We appreciate your attention to detail and look forward to our next visit, and of course, to those delicious fries!
Thank you for always striving to provide great service!
Atmosphere: 5
Food: 5
Service: 5
Drive through can be a bit slow
Kid-friendliness: Indoor Kids playground
Atmosphere: 4
Food: 5
Service: 4
Recommended dishes: Spicy Chicken Sandwich
Sandwiches seem slightly larger. Make the cows happy, eat more chiken 🐔
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken
Order was wrong and the grilled chicken nuggets were extremely burnt. This location used to be good, but their grilled chicken nuggets are always slightly burnt…this time not only was the count incorrect, at least half the nuggets were inedible.
Food: 1
I ate in my car
Food: 5
Service: 5
I went through their drive-thru tonight and appreciate their professional and friendly service.
I ended up going on since there was a lot of cars lined up in the drive through and there was no one behind the cashier... had to wait over 5 minutes before someone came to help. Other than that, it was fine
The best the one
Atmosphere: 5
Food: 5
Service: 5
Chicken nuggets were over cook (dark brown and dry). Today is Friday 12/13/24 at 4.30pm. Inside the store is not busy
Atmosphere: 5
Food: 1
Service: 5
Recommended dishes: Chick-Fil-A Waffle Potato Fries
Too expensive for what you get.
Restaurantji Recommends
I have enjoyed going to most Chick FIla Restaurants over the years, but my family has NEVER been treated more poorly than at this location. The manager was absolutely RUDE to me after I complained about a HAIR in my chicken nuggets and in my milkshake GROSS! (Obviously off of one of the cooks NOT wearing a hairnet.) Also the bathroom was absolutely filthy. I can firmly tell you that this is the WORST Chick Fil A location my family has ever visited! Most of them are actually pleasant experiences except for THIS one. I can tell that I am NOT the only person who has had a bad experience at this location as it seems to be a common problem as listed here and on Yelp. The owner of this location needs to make some serious changes before I will ever consider coming back here ever again!
Atmosphere: 1
Food: 2
Service: 1
Ordered drive thru. Got home, missing a sandwich. Called the store but directed to off site customer service who wasn’t that helpful. Drove back to get my sandwich greeted with an employee who seemed annoyed I was there picking up my forgot sandwich. No apologies.
Atmosphere: 1
Food: 4
Service: 1
Server named Chris, such a cool man. He’s super nice, gave me refill. 10/10
Atmosphere: 5
Food: 3
Service: 5
Kris needs a raise. Bro does not belong here. Most nice gentlemen ever and greeted everyone at the door and helped everyone have the perfect meal. He asked me plenty of times if i needed water or refills and he’s just the goat. Give this man a raise pls or i’ll be mad.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Spicy Chicken Sandwich
I drove up this morning thinking I would get my complete order like always through the drive up. Only received the bag that said my name with my correct order , checking inside the bag already home and got someone order for Kevin. Drove back told them the situation and later got what I ordered but with out my hashbrowns :/ so upsetting
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