Amazing service & great location! Cold Stone ice cream is always incredible, but it tastes even better when the crew dishing it out is friendly. Managers, please give a shoutout to the lady working around 9pm on 4/1/25. She encouraged me to try a new flavor that I loved and I decided to add it to my usual order! 10/10 customer service 😊
vraj patel
Both the employee girls were so rude, i came in at 9.45 pm and the employees were expressing as if i did something wrong entering the icecream place, i feel rushed, then i asked about whether i can pay with cash, they said no you can't, it was such a bad experience, icecream is super good but the service is worst and its literally the second time same incident happened at the same location
Atmosphere: 1
Food: 5
Service: 1
Nayeli
I wish I'd gotten the girl's name as to not generalize but man her attitude was horrible. The ice-cream like at every other coldstone is good. But the service at this one in particular is horrid.
Atmosphere: 3
Food: 4
Service: 1
Eric Fleckner
1 small shake and 1 medium ice cream. $23.00....... need I say more?
Jose Rojas
Went to pick up my order got home and they were missing items. Said they can not refund the money. Terrible service
Atmosphere: 1
Food: 1
Service: 1
harish reddy
I could zero stars if there is an option,girls in the store, extremely rude.
Michelle Flores
I came in around 9:25 pm, with a smile ready to eat some ice cream until the employees were making me feel rushed. Very poor costumer service , I would ask a simple question and both girls that were there just kept giving me attitude. Both really disrespectful, the tone in their voice seemed like they were annoyed of me. I didn’t even enjoy my ice cream because the energy they gave off ruined it for me. Will definitely not be back at this location.
Atmosphere: 1
Food: 1
Service: 1
Evelyn Valerio
The employees here were so rude, made me & my friends feel rushed, when we asked them questions we received terrible attitudes the girl who made our ice cream didn't make it well it was extremely melted, I've worked in customer service My whole life & never treated customers with so much attitude. If your going to work in customer service be professional & dont take your bad days out on the customer. Just because you had a bad day does not mean you can take it out on other people.
Atmosphere: 1
Food: 1
Service: 1
Karina Rodriguez
If I could rate it a 0 star I would. Workers were rude when we came in through the door, they had the nastiest attitude. Literally was in there for 3 minutes and they were trying to hurry as up while there was no one else in line. This was the first and last time I ever go back. I understand people have bad days but don’t take it out on others.
Amazing experience!!! Staff was super friendly and offered to take us on flavor tour where we got to sample each of the flavors on the menu and a few with an added twist.
Doori Kim
It's delicious, but expensive for ice cream.
Timothy Li
Conveniently located in the heart of Irvine, it’s our goto shop for good ice cream cake. The staff is quick and friendly and it’s always stocked with fan favorite. We got their Strawberry passion cake and it feeds six people nicely and great for birthdays. It kept well in the fridge until opening. Plenty of parking and the near by grocery store is a good place to pick up flowers and balloons.
Caven Nguyen
The price I somewhat high but the staff is nice and you get what you get.
Lovely
Amazing service & great location! Cold Stone ice cream is always incredible, but it tastes even better when the crew dishing it out is friendly. Managers, please give a shoutout to the lady working around 9pm on 4/1/25. She encouraged me to try a new flavor that I loved and I decided to add it to my usual order! 10/10 customer service 😊
Both the employee girls were so rude, i came in at 9.45 pm and the employees were expressing as if i did something wrong entering the icecream place, i feel rushed, then i asked about whether i can pay with cash, they said no you can't, it was such a bad experience, icecream is super good but the service is worst and its literally the second time same incident happened at the same location
Atmosphere: 1
Food: 5
Service: 1
I wish I'd gotten the girl's name as to not generalize but man her attitude was horrible. The ice-cream like at every other coldstone is good. But the service at this one in particular is horrid.
Atmosphere: 3
Food: 4
Service: 1
1 small shake and 1 medium ice cream. $23.00....... need I say more?
Went to pick up my order got home and they were missing items. Said they can not refund the money. Terrible service
Atmosphere: 1
Food: 1
Service: 1
I could zero stars if there is an option,girls in the store, extremely rude.
I came in around 9:25 pm, with a smile ready to eat some ice cream until the employees were making me feel rushed. Very poor costumer service , I would ask a simple question and both girls that were there just kept giving me attitude. Both really disrespectful, the tone in their voice seemed like they were annoyed of me. I didn’t even enjoy my ice cream because the energy they gave off ruined it for me. Will definitely not be back at this location.
Atmosphere: 1
Food: 1
Service: 1
The employees here were so rude, made me & my friends feel rushed, when we asked them questions we received terrible attitudes the girl who made our ice cream didn't make it well it was extremely melted, I've worked in customer service My whole life & never treated customers with so much attitude. If your going to work in customer service be professional & dont take your bad days out on the customer. Just because you had a bad day does not mean you can take it out on other people.
Atmosphere: 1
Food: 1
Service: 1
If I could rate it a 0 star I would. Workers were rude when we came in through the door, they had the nastiest attitude. Literally was in there for 3 minutes and they were trying to hurry as up while there was no one else in line. This was the first and last time I ever go back. I understand people have bad days but don’t take it out on others.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
$20 for a pint and they didn't even fill it
Amazing experience!!! Staff was super friendly and offered to take us on flavor tour where we got to sample each of the flavors on the menu and a few with an added twist.
It's delicious, but expensive for ice cream.
Conveniently located in the heart of Irvine, it’s our goto shop for good ice cream cake. The staff is quick and friendly and it’s always stocked with fan favorite. We got their Strawberry passion cake and it feeds six people nicely and great for birthdays. It kept well in the fridge until opening. Plenty of parking and the near by grocery store is a good place to pick up flowers and balloons.
The price I somewhat high but the staff is nice and you get what you get.
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