My husband came in early to get 5 dozen bagels. The staff was rude and yelled at him for placing such a large order and not calling it in. Then, they didn't even get the order right. If it's your first time placing a large order, how would you know they prefer for you to call it in? And then to not even get the order right is very frustrating.
Update 12/31/2024: I have not received a response from Guest Services.
Atmosphere: 1
Food: 1
Service: 1
Ernie Viramontes
This is one of the best breakfast spots I can recommend they treat you like you're a regular always friendly always greeting you and make any accommodations to make you feel appreciated as a customer besides that the food is fantastic my favorite is the tasty turkey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Hamedkie Z
Zero for coffee - the dark roast is a joke- very watered down. The bagel is very average, not sure about the cream cheese- it appeared to be of the lowest quality. Avoid this place is my recommendation.
Atmosphere: 4
Food: 1
Service: 4
Yanal Azhak
People that work here are great 😊 I love the workers here this place should be an example for other locations. They should all strive to be like this location!
Atmosphere: 5
Food: 5
Service: 5
Ysabel Tran
Oh wow wow wow. Where to begin. I had such a horrible experience. Let me tell you, if you want to wake up in the morning, visit this location and ask for Zach. Zach was very rude to me right off the bat. I wanted to make it easy for him so I specified my order saying, "Can I have a bakers dozen, just bagels, no cream cheese please?" I guess I wasn't specific enough because he responded very rudely saying, "What do you want." I thought maybe it's a one off comment so I continued with the order. I looked down to my phone to see the list that was provided to me and answered him. Whilst answering Zach, he walked away and yelled at me from across the room "I can help you over here." I was shocked and just went over there to attempt to finish my order. Once I got there he demanded, "What do you want." So I read the list to him again. When he finished getting the bagels, Zach curtly responded with, "There's only 11; you have 2 more." I responded with, "I'm not sure which 2 are missing but I'll reread the list." I gave him the list one more time, which he rudely cut me off saying "you did NOT say 2 cinnamon bagels." He then replied saying you have one left in your order. Then I said "I don't think so because 11+2=13 right?" He then said Ok and walked away. By now, I was so confused in our interaction. I met him at the cash register where he rang me up. I didn't want to mess up the order because this is for work so I asked him to count the bagels again where he screamed at me saying "There's 12." I asked him if I could have one more and he rudely said "What do YOU want!" At that point I gave up and said, "Just surprise me." Now some background. Another lady at work usually picks up the bagels but she had an appointment to attend so I volunteered to do it this week. I went to a different location than where we usually get it from because this one is closer to where I live. I have never ordered from Einstein Bros. Bagels before. This was my very first time. To have this experience, I was shocked to say the least. I found out later that I needed to ask them to slice the bagels. But I wonder, if I did ask Zach to slice the bagels, would he start throwing the bagels at me? I just felt like I annoyed him by just walking in. If you're not a morning person, why are you working a job that requires you to be up so early? So yeah. If you want a wake up call, ask for Zach!
Atmosphere: 1
Food: 3
Service: 1
Andrew
The food is pretty good but the coffee sucks. Kind of an import part of the breakfast experience but it’s always weak/almost clear coming out of the coffee station. I recommend the maple house or the all nighter for food.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sandwich
Angie Vallejo
Great place for a late, super quick breakfast on Saturday! Such friendly service by our cashier who gladly explained menu items for us. In and out areas to eat too. Loved my Sammie and iced latte!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich
Praneeta Narechania
I wish they would start the dine in option. Apparently, this is no longer available after COVID!
Food: 4
J myung
This place is my favorite "local bagel shop" that you don't want other people to find out about. haha. Always fresh bagels everyday. The sandwiches are great too! reasonable price compared to elsewhere. I think it is the owner/manager(not sure how it works) I see often is always working hard, genuinely kind to customers. great place to have it near your home. ;)
Atmosphere: 4
Food: 5
Service: 5
Gary Kelch
From the moment you walk in everybody says hello great atmosphere and one of the best dang bagels I’ve ever had I just want to thank you you definitely deserve five stars
A shout-out to Zach, who was kind enough to make my sandwich after Uber-eats refused to refund me for a cancelled order.
Atmosphere: 4
Food: 4
Service: 5
Dana
This is the store I go to regularly and order from online! They don’t have all the options on there correctly. I cannot modify my order like remove onion (allergy) and I cannot make thin either. And when I attempt to cal the store they never ever answer. This is very frustrating
Dietary restrictions: Not possible when it comes to online ordering as they don’t have everything listed properly
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Lox
Bella T.
Can't complain about it for a quick grab-and-go stop in my mornings. I've always loved Einstein Bros, so I was really happy to learn about there being one in my area. Even more so when Raymond, the store's general manager, had given me a freebie heart-shaped bagel on several occasions when I'd ordered ahead! As a college student, it's always much appreciated-- thanks! :)
Very varied menu, with lots of options. Very tasty bagel, I definitely recommend it. Delicious coffee and just the way I ordered it. I worked quietly one morning at the store. Free Wi-Fi and good speed. I will definitely be back!
My husband came in early to get 5 dozen bagels. The staff was rude and yelled at him for placing such a large order and not calling it in. Then, they didn't even get the order right. If it's your first time placing a large order, how would you know they prefer for you to call it in? And then to not even get the order right is very frustrating.
Update 12/31/2024: I have not received a response from Guest Services.
Atmosphere: 1
Food: 1
Service: 1
This is one of the best breakfast spots I can recommend they treat you like you're a regular always friendly always greeting you and make any accommodations to make you feel appreciated as a customer besides that the food is fantastic my favorite is the tasty turkey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Zero for coffee - the dark roast is a joke- very watered down. The bagel is very average, not sure about the cream cheese- it appeared to be of the lowest quality. Avoid this place is my recommendation.
Atmosphere: 4
Food: 1
Service: 4
People that work here are great 😊 I love the workers here this place should be an example for other locations. They should all strive to be like this location!
Atmosphere: 5
Food: 5
Service: 5
Oh wow wow wow. Where to begin. I had such a horrible experience. Let me tell you, if you want to wake up in the morning, visit this location and ask for Zach.
Zach was very rude to me right off the bat. I wanted to make it easy for him so I specified my order saying, "Can I have a bakers dozen, just bagels, no cream cheese please?" I guess I wasn't specific enough because he responded very rudely saying, "What do you want." I thought maybe it's a one off comment so I continued with the order. I looked down to my phone to see the list that was provided to me and answered him. Whilst answering Zach, he walked away and yelled at me from across the room "I can help you over here." I was shocked and just went over there to attempt to finish my order. Once I got there he demanded, "What do you want." So I read the list to him again. When he finished getting the bagels, Zach curtly responded with, "There's only 11; you have 2 more."
I responded with, "I'm not sure which 2 are missing but I'll reread the list." I gave him the list one more time, which he rudely cut me off saying "you did NOT say 2 cinnamon bagels." He then replied saying you have one left in your order. Then I said "I don't think so because 11+2=13 right?" He then said Ok and walked away.
By now, I was so confused in our interaction. I met him at the cash register where he rang me up. I didn't want to mess up the order because this is for work so I asked him to count the bagels again where he screamed at me saying "There's 12." I asked him if I could have one more and he rudely said "What do YOU want!" At that point I gave up and said, "Just surprise me."
Now some background. Another lady at work usually picks up the bagels but she had an appointment to attend so I volunteered to do it this week. I went to a different location than where we usually get it from because this one is closer to where I live. I have never ordered from Einstein Bros. Bagels before. This was my very first time. To have this experience, I was shocked to say the least. I found out later that I needed to ask them to slice the bagels. But I wonder, if I did ask Zach to slice the bagels, would he start throwing the bagels at me? I just felt like I annoyed him by just walking in. If you're not a morning person, why are you working a job that requires you to be up so early? So yeah. If you want a wake up call, ask for Zach!
Atmosphere: 1
Food: 3
Service: 1
The food is pretty good but the coffee sucks. Kind of an import part of the breakfast experience but it’s always weak/almost clear coming out of the coffee station. I recommend the maple house or the all nighter for food.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sandwich
Great place for a late, super quick breakfast on Saturday! Such friendly service by our cashier who gladly explained menu items for us. In and out areas to eat too. Loved my Sammie and iced latte!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich
I wish they would start the dine in option. Apparently, this is no longer available after COVID!
Food: 4
This place is my favorite "local bagel shop" that you don't want other people to find out about. haha.
Always fresh bagels everyday. The sandwiches are great too! reasonable price compared to elsewhere. I think it is the owner/manager(not sure how it works) I see often is always working hard, genuinely kind to customers.
great place to have it near your home. ;)
Atmosphere: 4
Food: 5
Service: 5
From the moment you walk in everybody says hello great atmosphere and one of the best dang bagels I’ve ever had I just want to thank you you definitely deserve five stars
Rock on Einstein
G
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Good bagel, but bad coffee.
Atmosphere: 4
Food: 4
Service: 4
A shout-out to Zach, who was kind enough to make my sandwich after Uber-eats refused to refund me for a cancelled order.
Atmosphere: 4
Food: 4
Service: 5
This is the store I go to regularly and order from online! They don’t have all the options on there correctly. I cannot modify my order like remove onion (allergy) and I cannot make thin either. And when I attempt to cal the store they never ever answer. This is very frustrating
Dietary restrictions: Not possible when it comes to online ordering as they don’t have everything listed properly
Atmosphere: 3
Food: 5
Service: 1
Recommended dishes: Lox
Can't complain about it for a quick grab-and-go stop in my mornings. I've always loved Einstein Bros, so I was really happy to learn about there being one in my area. Even more so when Raymond, the store's general manager, had given me a freebie heart-shaped bagel on several occasions when I'd ordered ahead! As a college student, it's always much appreciated-- thanks! :)
Atmosphere: 4
Food: 4
Service: 5
Recommended dishes: Farmhouse Bagel, Regular Coffe
Very varied menu, with lots of options. Very tasty bagel, I definitely recommend it. Delicious coffee and just the way I ordered it. I worked quietly one morning at the store. Free Wi-Fi and good speed. I will definitely be back!
Atmosphere: 4
Food: 5
Service: 5
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