I’m a regular customer and I usually order through the app, and sometimes I'll eat my bagels at the shop. On Sunday, I ordered a gourmet bagel brunch box with a large coffee. When I received my order, two things were missing, my muffin and the coffee. It was a bit frustrating because the whole order just felt rushed and the food didn’t really taste too good this time. It was hard getting their attention to let them know I was missing items and overall, they just seem in a hurry. Not sure if they’re understaffed. But the customer service isn’t the best. I felt like I was bothering them even though I was the one missing items. Not only that, I wanted to sit down and enjoy my coffee and bagel, but all of the tables were really dirty and there were crumbs everywhere, including the tables outside. Not very welcoming.
Yuin Choe
Went in Memorial Day, disappointing. Manager looked cranky and seemed to ignore the long line to register. Note to manager who doesn’t seem to care, if you run a bagel special on Mondays and you stopped that special, maybe consider telling customers, who specifically asked for the dozen special, that promo changed…before they order, have the bagels sliced in half and find out at register.
Jennifer Morabe
Good bagel and friendly staff
Simon Moore (Simonsez)
The bagels were fresh, soft and tasty. The atmosphere was warm and clean, The service was attentive and appropriate, and most of all - did I mention, the bagels were soft yet toasty and tasty.
Taylor Sutterfield
I felt really bad for the cashier she had a line almost out the door and I see people in the back standing there not doing anything not only that she was the only one reloading bagels for the customers. I think they need to take a look at their processes to make it quicker for customers. I ordered 2 bagels and it took 15 minutes.
Jose Garcia
Always amazing service
AJ
2/14 UPDATE: I reached out twice through the link you mention in your reply - zero response. The other location said you should:could easily refund the purchase - when she called on my behalf your “team member” said “no”.
Do everything you can to avoid this location? They refuse to answer your phone calls and will literally hang up in your face. They refuse to offer refunds and point you to the corporate website, even though all other locations offer refunds when mistakes are made on their part or yours. 50% of the time they will have a mistaken, your order so if you still insist on ordering from this location, check your order. The coffee is always stale empty the coffee area is always dirty. Bathrooms are dirty. This place is not run. Well it’s a shame they continue to stay busy. This entire location needs a management change and retraining of their staff to understand what customer service needs.
Kyla Armstrong
My husband came in early to get 5 dozen bagels. The staff was rude and yelled at him for placing such a large order and not calling it in. Then, they didn't even get the order right. If it's your first time placing a large order, how would you know they prefer for you to call it in? And then to not even get the order right is very frustrating.
Update 12/31/2024: I have not received a response from Guest Services.
Atmosphere: 1
Food: 1
Service: 1
Ernie Viramontes
This is one of the best breakfast spots I can recommend they treat you like you're a regular always friendly always greeting you and make any accommodations to make you feel appreciated as a customer besides that the food is fantastic my favorite is the tasty turkey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Hamedkie Z
Zero for coffee - the dark roast is a joke- very watered down. The bagel is very average, not sure about the cream cheese- it appeared to be of the lowest quality. Avoid this place is my recommendation.
People that work here are great 😊 I love the workers here this place should be an example for other locations. They should all strive to be like this location!
Atmosphere: 5
Food: 5
Service: 5
Ysabel Tran
Oh wow wow wow. Where to begin. I had such a horrible experience. Let me tell you, if you want to wake up in the morning, visit this location and ask for Zach. Zach was very rude to me right off the bat. I wanted to make it easy for him so I specified my order saying, "Can I have a bakers dozen, just bagels, no cream cheese please?" I guess I wasn't specific enough because he responded very rudely saying, "What do you want." I thought maybe it's a one off comment so I continued with the order. I looked down to my phone to see the list that was provided to me and answered him. Whilst answering Zach, he walked away and yelled at me from across the room "I can help you over here." I was shocked and just went over there to attempt to finish my order. Once I got there he demanded, "What do you want." So I read the list to him again. When he finished getting the bagels, Zach curtly responded with, "There's only 11; you have 2 more." I responded with, "I'm not sure which 2 are missing but I'll reread the list." I gave him the list one more time, which he rudely cut me off saying "you did NOT say 2 cinnamon bagels." He then replied saying you have one left in your order. Then I said "I don't think so because 11+2=13 right?" He then said Ok and walked away. By now, I was so confused in our interaction. I met him at the cash register where he rang me up. I didn't want to mess up the order because this is for work so I asked him to count the bagels again where he screamed at me saying "There's 12." I asked him if I could have one more and he rudely said "What do YOU want!" At that point I gave up and said, "Just surprise me." Now some background. Another lady at work usually picks up the bagels but she had an appointment to attend so I volunteered to do it this week. I went to a different location than where we usually get it from because this one is closer to where I live. I have never ordered from Einstein Bros. Bagels before. This was my very first time. To have this experience, I was shocked to say the least. I found out later that I needed to ask them to slice the bagels. But I wonder, if I did ask Zach to slice the bagels, would he start throwing the bagels at me? I just felt like I annoyed him by just walking in. If you're not a morning person, why are you working a job that requires you to be up so early? So yeah. If you want a wake up call, ask for Zach!
Atmosphere: 1
Food: 3
Service: 1
Andrew
The food is pretty good but the coffee sucks. Kind of an import part of the breakfast experience but it’s always weak/almost clear coming out of the coffee station. I recommend the maple house or the all nighter for food.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sandwich
Angie Vallejo
Great place for a late, super quick breakfast on Saturday! Such friendly service by our cashier who gladly explained menu items for us. In and out areas to eat too. Loved my Sammie and iced latte!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich
Praneeta Narechania
I wish they would start the dine in option. Apparently, this is no longer available after COVID!
I’m a regular customer and I usually order through the app, and sometimes I'll eat my bagels at the shop. On Sunday, I ordered a gourmet bagel brunch box with a large coffee. When I received my order, two things were missing, my muffin and the coffee. It was a bit frustrating because the whole order just felt rushed and the food didn’t really taste too good this time. It was hard getting their attention to let them know I was missing items and overall, they just seem in a hurry. Not sure if they’re understaffed. But the customer service isn’t the best. I felt like I was bothering them even though I was the one missing items. Not only that, I wanted to sit down and enjoy my coffee and bagel, but all of the tables were really dirty and there were crumbs everywhere, including the tables outside. Not very welcoming.
Went in Memorial Day, disappointing. Manager looked cranky and seemed to ignore the long line to register. Note to manager who doesn’t seem to care, if you run a bagel special on Mondays and you stopped that special, maybe consider telling customers, who specifically asked for the dozen special, that promo changed…before they order, have the bagels sliced in half and find out at register.
Good bagel and friendly staff
The bagels were fresh, soft and tasty. The atmosphere was warm and clean, The service was attentive and appropriate, and most of all - did I mention, the bagels were soft yet toasty and tasty.
I felt really bad for the cashier she had a line almost out the door and I see people in the back standing there not doing anything not only that she was the only one reloading bagels for the customers. I think they need to take a look at their processes to make it quicker for customers. I ordered 2 bagels and it took 15 minutes.
Always amazing service
2/14 UPDATE: I reached out twice through the link you mention in your reply - zero response. The other location said you should:could easily refund the purchase - when she called on my behalf your “team member” said “no”.
Do everything you can to avoid this location? They refuse to answer your phone calls and will literally hang up in your face. They refuse to offer refunds and point you to the corporate website, even though all other locations offer refunds when mistakes are made on their part or yours. 50% of the time they will have a mistaken, your order so if you still insist on ordering from this location, check your order. The coffee is always stale empty the coffee area is always dirty. Bathrooms are dirty. This place is not run. Well it’s a shame they continue to stay busy. This entire location needs a management change and retraining of their staff to understand what customer service needs.
My husband came in early to get 5 dozen bagels. The staff was rude and yelled at him for placing such a large order and not calling it in. Then, they didn't even get the order right. If it's your first time placing a large order, how would you know they prefer for you to call it in? And then to not even get the order right is very frustrating.
Update 12/31/2024: I have not received a response from Guest Services.
Atmosphere: 1
Food: 1
Service: 1
This is one of the best breakfast spots I can recommend they treat you like you're a regular always friendly always greeting you and make any accommodations to make you feel appreciated as a customer besides that the food is fantastic my favorite is the tasty turkey
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Sandwich
Zero for coffee - the dark roast is a joke- very watered down. The bagel is very average, not sure about the cream cheese- it appeared to be of the lowest quality. Avoid this place is my recommendation.
Atmosphere: 4
Food: 1
Service: 4
Restaurantji Recommends
People that work here are great 😊 I love the workers here this place should be an example for other locations. They should all strive to be like this location!
Atmosphere: 5
Food: 5
Service: 5
Oh wow wow wow. Where to begin. I had such a horrible experience. Let me tell you, if you want to wake up in the morning, visit this location and ask for Zach.
Zach was very rude to me right off the bat. I wanted to make it easy for him so I specified my order saying, "Can I have a bakers dozen, just bagels, no cream cheese please?" I guess I wasn't specific enough because he responded very rudely saying, "What do you want." I thought maybe it's a one off comment so I continued with the order. I looked down to my phone to see the list that was provided to me and answered him. Whilst answering Zach, he walked away and yelled at me from across the room "I can help you over here." I was shocked and just went over there to attempt to finish my order. Once I got there he demanded, "What do you want." So I read the list to him again. When he finished getting the bagels, Zach curtly responded with, "There's only 11; you have 2 more."
I responded with, "I'm not sure which 2 are missing but I'll reread the list." I gave him the list one more time, which he rudely cut me off saying "you did NOT say 2 cinnamon bagels." He then replied saying you have one left in your order. Then I said "I don't think so because 11+2=13 right?" He then said Ok and walked away.
By now, I was so confused in our interaction. I met him at the cash register where he rang me up. I didn't want to mess up the order because this is for work so I asked him to count the bagels again where he screamed at me saying "There's 12." I asked him if I could have one more and he rudely said "What do YOU want!" At that point I gave up and said, "Just surprise me."
Now some background. Another lady at work usually picks up the bagels but she had an appointment to attend so I volunteered to do it this week. I went to a different location than where we usually get it from because this one is closer to where I live. I have never ordered from Einstein Bros. Bagels before. This was my very first time. To have this experience, I was shocked to say the least. I found out later that I needed to ask them to slice the bagels. But I wonder, if I did ask Zach to slice the bagels, would he start throwing the bagels at me? I just felt like I annoyed him by just walking in. If you're not a morning person, why are you working a job that requires you to be up so early? So yeah. If you want a wake up call, ask for Zach!
Atmosphere: 1
Food: 3
Service: 1
The food is pretty good but the coffee sucks. Kind of an import part of the breakfast experience but it’s always weak/almost clear coming out of the coffee station. I recommend the maple house or the all nighter for food.
Atmosphere: 4
Food: 2
Service: 4
Recommended dishes: Sandwich
Great place for a late, super quick breakfast on Saturday! Such friendly service by our cashier who gladly explained menu items for us. In and out areas to eat too. Loved my Sammie and iced latte!
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Bacon Avocado & Tomato Breakfast Egg White Sandwich
I wish they would start the dine in option. Apparently, this is no longer available after COVID!
Food: 4
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