I love supporting Filipino business and community but no one’s gonna wanna buy or eat anything from the most unfriendliest customer service, honestly I don’t leave bad reviews unless it’s that bad and tonight it was that bad. The ate mid 60’s or older was quite mean when we were looking at the food and was meant to buy food there, we went to jollibee instead. It’s 7:45pm, seafood city closes at 9pm and was agitatedly asked “are you ready?” With a forceful tone, with a smile I responded “we’re looking around” then I hear a repeated mocking of me in the background “just looking around lang daw” like ate i get it it’s close to closing time. We had a long day too as much as you did, Filipino to Filipino that attitude will not get you nowhere. I used to work here by Valerio’s bakeshop, I work in a dine in restaurant as a manager and I get how busy and agitating the job gets yet there was no line behind us and for that we were taking our time not bothering them deciding what to get yet you made us felt like you were annoyed by simply our presence. I speak the language and I understood every little words you were muttering to yourself and coworker. Go to Manila food mark or island pacific by lake forest, better service and attitude. For this reason I will never coming back to grill city alone, I hope the management actually train workers how hospitality management operates.
Atmosphere: 1
Service: 1
Marielle Lee (Ms Lee)
I ordered a meal set in person between 5:30 and 7:00PM on Monday, September 29th, 2025. The grilled fish mackerel was not fresh and tasted like it was old. The chicken BBQ was dry, over-reheated, and too small for $4.50+ tax per stick. I spent $21.00+ tax and felt it was a waste of money. They have reduced the portion sizes while significantly increasing their prices. I believe they are taking advantage of their customers. WE WILL NEVER GO BACK AGAIN! DON'T WASTE YOUR TIME AND HARD-EARNED MONEY IN THIS FOOD BUSINESS (I did not take a picture, go see it for yourself)
Atmosphere: 3
Food: 1
Service: 2
K S
I really wanted to like this place, but the service is consistently disappointing. I understand that staff can be tired after a long day — we’re all human — but that’s no excuse for treating paying customers with disrespect. I’ve been here multiple times, and each visit has been the same: THE STAFF ARE UNFRIENDLY, UNWELCOMING, and BORDERLINE RUDE. If you come around 8pm (which is still within business hours), they’re already cleaning up and clearly don’t want to serve anyone else. One time, I stood there for several minutes while they just kept cleaning and completely ignored me — no greeting, no “we’re closing soon,” nothing. Just silence and bad attitude. If the staff don’t want to work until the listed closing time, then maybe the hours need to be changed. But as it stands, customers should not feel like an inconvenience just for walking in. It's really disappointing, because the food might be decent — but with service like this, it’s hard to want to come back.
Atmosphere: 1
Food: 2
Service: 1
Rechiely M
People are nice if you’re nice to them, I just moved to the area last month since I’m new to the area I just bought food for two days and then I put in my fridge and then the next day all foods are so bad and expired. I’m a filipino and I’m craving for some filipino food and Since this is the only filipino food close to my place I went here again yesterday after work to get some food for my dinner, I bought the fish with soup on it and then suddenly my stomach rejected it, I threw up and keep going back and forth to the bathroom.
V M
At least half the staff are senior citizens, many have hearing problems, are extremely slow, and poorly trained. There is disorder and lack of discipline in the way customers are serviced.
Atmosphere: 1
Food: 3
Service: 1
Zene T
The bake shop by the entrance sell some moldy goods trying to scam people for puting long expiration date
Atmosphere: 1
Food: 1
Service: 1
Perry Como
Take forever to acknowledge you! Only wanted Halo Halo and waited a long time in line before someone helped. Another customer actually cut me, and they took his order first! In the end, it was not worth it because the halo halo was poor quality.
Atmosphere: 1
Food: 1
Service: 1
Евгений Еремеев
Horrible service. The employees do not react to your presence, you can wait from half an hour to an hour before they start serving you. I do not recommend this establishment.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Seafood
Lorenzo Yniguez
do NOT order catering from here ever. I placed an order that was supposed to be ready at 2:30 PM. it's now 4pm and I'm still waiting for them to put it together. This is unacceptable and I will absolutely NOT be getting catering from here again.
Go to Pinoy Pam's or Manila Market in Lake Forest instead. They are a bit further in Lake Forest but I will never come back to this grill City again.
Wow! I wish I had a grill city nearby because this spot was delicious. The fish, rice… kebabs. Perfection :) want to go back to try more
Atmosphere: 4
Food: 4
Service: 4
SJ Yang
I’m sorry but this place is very mid, pricey and slow. $16 for a two entree combo? ?
Atmosphere: 1
Food: 2
Service: 1
Dena Knox
I placed an order yesterday early afternoon and it was confirmed for delivery today between 11:30 -12:00 for our Company End of Month Lunch ( Not a small order ). I tried to call at least 15 times this morning to confirm they were going to be on time and as stated in other post - NO ANSWER. They do not answer their phone. Well 12:00 came and went and no delivery. So at 12:15 I drove to Grill City to find out where it was and there it sits with no one planning on making the delivery. By the time we actually sat down to eat lunch the only thing that was warm was the pancit. The Pork & Chicken Kabobs ( all 24 ) were cold.Needless to say " SO Disappointed with service and the food, who wouldn't be?What do you think the chances of them removing the delivery fee and tip from my order are?The worst $214.00 ever spent on a lunch!
Parking: Hard to find parking which is the reason I requested delivery for my order.
Atmosphere: 1
Food: 1
Service: 1
Richard Przybocki
The Philipino BBQ food is delicious. Great stuff. Reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Pork BBQ
Rain Drops
I ordered 3 pcs chicken inasal online and got something that looked like boiled chicken bbq and tasted like sweet and sour. I called all day but no one was answering the phone. This in not the first time they screwed up my order but they don't entertain complaints.
I love supporting Filipino business and community but no one’s gonna wanna buy or eat anything from the most unfriendliest customer service, honestly I don’t leave bad reviews unless it’s that bad and tonight it was that bad. The ate mid 60’s or older was quite mean when we were looking at the food and was meant to buy food there, we went to jollibee instead. It’s 7:45pm, seafood city closes at 9pm and was agitatedly asked “are you ready?” With a forceful tone, with a smile I responded “we’re looking around” then I hear a repeated mocking of me in the background “just looking around lang daw” like ate i get it it’s close to closing time. We had a long day too as much as you did, Filipino to Filipino that attitude will not get you nowhere. I used to work here by Valerio’s bakeshop, I work in a dine in restaurant as a manager and I get how busy and agitating the job gets yet there was no line behind us and for that we were taking our time not bothering them deciding what to get yet you made us felt like you were annoyed by simply our presence. I speak the language and I understood every little words you were muttering to yourself and coworker. Go to Manila food mark or island pacific by lake forest, better service and attitude. For this reason I will never coming back to grill city alone, I hope the management actually train workers how hospitality management operates.
Atmosphere: 1
Service: 1
I ordered a meal set in person between 5:30 and 7:00PM on Monday, September 29th, 2025. The grilled fish mackerel was not fresh and tasted like it was old. The chicken BBQ was dry, over-reheated, and too small for $4.50+ tax per stick. I spent $21.00+ tax and felt it was a waste of money. They have reduced the portion sizes while significantly increasing their prices. I believe they are taking advantage of their customers. WE WILL NEVER GO BACK AGAIN! DON'T WASTE YOUR TIME AND HARD-EARNED MONEY IN THIS FOOD BUSINESS
(I did not take a picture, go see it for yourself)
Atmosphere: 3
Food: 1
Service: 2
I really wanted to like this place, but the service is consistently disappointing. I understand that staff can be tired after a long day — we’re all human — but that’s no excuse for treating paying customers with disrespect.
I’ve been here multiple times, and each visit has been the same: THE STAFF ARE UNFRIENDLY, UNWELCOMING, and BORDERLINE RUDE. If you come around 8pm (which is still within business hours), they’re already cleaning up and clearly don’t want to serve anyone else. One time, I stood there for several minutes while they just kept cleaning and completely ignored me — no greeting, no “we’re closing soon,” nothing. Just silence and bad attitude.
If the staff don’t want to work until the listed closing time, then maybe the hours need to be changed. But as it stands, customers should not feel like an inconvenience just for walking in.
It's really disappointing, because the food might be decent — but with service like this, it’s hard to want to come back.
Atmosphere: 1
Food: 2
Service: 1
People are nice if you’re nice to them, I just moved to the area last month since I’m new to the area I just bought food for two days and then I put in my fridge and then the next day all foods are so bad and expired. I’m a filipino and I’m craving for some filipino food and Since this is the only filipino food close to my place I went here again yesterday after work to get some food for my dinner, I bought the fish with soup on it and then suddenly my stomach rejected it, I threw up and keep going back and forth to the bathroom.
At least half the staff are senior citizens, many have hearing problems, are extremely slow, and poorly trained. There is disorder and lack of discipline in the way customers are serviced.
Atmosphere: 1
Food: 3
Service: 1
The bake shop by the entrance sell some moldy goods trying to scam people for puting long expiration date
Atmosphere: 1
Food: 1
Service: 1
Take forever to acknowledge you! Only wanted Halo Halo and waited a long time in line before someone helped. Another customer actually cut me, and they took his order first! In the end, it was not worth it because the halo halo was poor quality.
Atmosphere: 1
Food: 1
Service: 1
Horrible service. The employees do not react to your presence, you can wait from half an hour to an hour before they start serving you. I do not recommend this establishment.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Seafood
do NOT order catering from here ever. I placed an order that was supposed to be ready at 2:30 PM. it's now 4pm and I'm still waiting for them to put it together. This is unacceptable and I will absolutely NOT be getting catering from here again.
Go to Pinoy Pam's or Manila Market in Lake Forest instead. They are a bit further in Lake Forest but I will never come back to this grill City again.
Atmosphere: 1
Food: 2
Service: 1
2 items plus side of bihon. Great for late lunch.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Wow! I wish I had a grill city nearby because this spot was delicious. The fish, rice… kebabs. Perfection :) want to go back to try more
Atmosphere: 4
Food: 4
Service: 4
I’m sorry but this place is very mid, pricey and slow. $16 for a two entree combo? ?
Atmosphere: 1
Food: 2
Service: 1
I placed an order yesterday early afternoon and it was confirmed for delivery today between 11:30 -12:00 for our Company End of Month Lunch ( Not a small order ). I tried to call at least 15 times this morning to confirm they were going to be on time and as stated in other post - NO ANSWER. They do not answer their phone. Well 12:00 came and went and no delivery. So at 12:15 I drove to Grill City to find out where it was and there it sits with no one planning on making the delivery. By the time we actually sat down to eat lunch the only thing that was warm was the pancit. The Pork & Chicken Kabobs ( all 24 ) were cold.Needless to say " SO Disappointed with service and the food, who wouldn't be?What do you think the chances of them removing the delivery fee and tip from my order are?The worst $214.00 ever spent on a lunch!
Parking: Hard to find parking which is the reason I requested delivery for my order.
Atmosphere: 1
Food: 1
Service: 1
The Philipino BBQ food is delicious. Great stuff. Reasonable prices.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Grilled Pork BBQ
I ordered 3 pcs chicken inasal online and got something that looked like boiled chicken bbq and tasted like sweet and sour. I called all day but no one was answering the phone. This in not the first time they screwed up my order but they don't entertain complaints.
Atmosphere: 1
Food: 1
Service: 1
Loading...