I am motivated to right this review because their service was top notch! The attention to detail by staff whether it was refilling water or placing cutlery on the table was unmatched. We tried their Salmon and Pizza and it was great! Would love to come back again!
Atmosphere: 5
Food: 5
Service: 5
M K
I've always loved this place. I went again for a friend's 50th birthday. Good food, good drinks, good dessert, good service... What more could you want?
Atmosphere: 5
Food: 5
Service: 5
John Wiss
Daniel was a very good server helped us with the menu and to resolve a few issues with our bill. You guys are great
Atmosphere: 5
Food: 5
Service: 5
John Paul Ledesma
Great food and service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Calamaretti Fritti
Ximena García
Good food but not authentic Italian. Staff is super friendly and the places is gorgeous!
Atmosphere: 5
Food: 4
Service: 5
Tania Khuu
Yesterday I had the most great experience at your restaurant. The food was yummy and tasty and the quality was good. The office was so luxury that I had so many things to do for the kids. I would highly recommend this Plaza and Il fornaio
Atmosphere: 5
Food: 5
Service: 5
Brian Dang
Bad Service, waiter was extremely rude.
Atmosphere: 1
Food: 3
Service: 1
Victoria Parret
Unfortunately this is bad news. I have been a frequent customer of this restaurant for many years. I ordered three items on GrubHub. My order came and one item was missing. I communicated with my driver who said he picked up the bags the restaurant left. Clearly, the restaurant omitted one of the items. I called the restaurant. Subsequently I received a return phone call from the manager. He denied any responsibility for the problem, blamed it on GrubHub and told me to pursue them for a refund. I pressed him pretty hard but he was unmoved. Apparently he does not understand anything about customer service and making it right. The bottom line is a repeat customer here will not ever be returning to Il Fornaio. Not to mention that all of these items were extraordinarily overpriced. Too bad to see a good restaurant go so far downhill.
Food: 3
Service: 1
Crit Van Tuyl
Food is very good. You can order spaghetti, even though it's not on the menu. Service can be a little slower than you may expect, but they strive to please. The location and ambiance is upper level and is probably why it is often the choice to celebrate with family and friends the notable events in life.
Atmosphere: 4
Food: 4
Service: 4
Dana Wedel
One of the best for special dinners. Service is always great. And the cocktails are always different and tasty.
We had reservations for 9 people and it was an engagement celebration. The table was right at the entrance so there was a lot of extra noise and distraction. We ordered several appetizers, carpaccio, burrata, roasted cauliflower, meatballs, smoked cheese, Brussel sprouts, and the fresh baked bread, all were delicious and we had to order another Burrata because it was so good! I had the seafood plate and all items were cooked perfectly shrimp, scallops, salmon, sea bass, along with broccolini, and potatoes. All the pasta dishes were incredible. I have to say three of the steak dishes all ribeye were so tough that the steak knife they gave us wouldn't cut through - we sent two back and they replaced them with the filet mignon which was better. The service was good although our waiter only came to the table for ordering and delivering food. I had to find help a couple times to request items for the table. It was very busy and they did have a big class reunion party in the patio, so that may have impacted the efficiency of the kitchen. Overall we have been there before and it was excellent. Overall this is why I have them 4 stars, because our prior experience was 5 stars!
Yuri
Pasta and food were so good but the service was not good. We found that the minestrone soup $10 was added to our receipts after paying. We didn't order it and it was not served. (We should check before paying.) And we asked about the ingredients of bread pudding because my son wanted to eat it but he's allergic to peanuts. He said pecan was contained for pudding, so we ordered Cherry gelato instead of it. But both of them were served. We thought he misunderstood that we said. So we didn't say anything about this. We know he is nice, but we're disappointed that some mistakes happened this time. It was our 20th wedding anniversary. But dishes were delicious, especially pasta and pizza.
Tony Edwards
Was taken there as a birthday treat from my friend. The food was good. The staff was excellent
Atmosphere: 4
Food: 5
Service: 5
Jo
Early dinner on a Sunday - sat outside and were accommodated for a motorized wheelchair, delicious wine and food, attentive wait staff. Even the conversation was sparkled, although I think that was us and not the restaurant.
I am motivated to right this review because their service was top notch! The attention to detail by staff whether it was refilling water or placing cutlery on the table was unmatched. We tried their Salmon and Pizza and it was great! Would love to come back again!
Atmosphere: 5
Food: 5
Service: 5
I've always loved this place. I went again for a friend's 50th birthday. Good food, good drinks, good dessert, good service... What more could you want?
Atmosphere: 5
Food: 5
Service: 5
Daniel was a very good server helped us with the menu and to resolve a few issues with our bill. You guys are great
Atmosphere: 5
Food: 5
Service: 5
Great food and service.
Atmosphere: 4
Food: 5
Service: 5
Recommended dishes: Calamaretti Fritti
Good food but not authentic Italian.
Staff is super friendly and the places is gorgeous!
Atmosphere: 5
Food: 4
Service: 5
Yesterday I had the most great experience at your restaurant. The food was yummy and tasty and the quality was good. The office was so luxury that I had so many things to do for the kids. I would highly recommend this Plaza and Il fornaio
Atmosphere: 5
Food: 5
Service: 5
Bad Service, waiter was extremely rude.
Atmosphere: 1
Food: 3
Service: 1
Unfortunately this is bad news. I have been a frequent customer of this restaurant for many years. I ordered three items on GrubHub. My order came and one item was missing. I communicated with my driver who said he picked up the bags the restaurant left. Clearly, the restaurant omitted one of the items. I called the restaurant. Subsequently I received a return phone call from the manager. He denied any responsibility for the problem, blamed it on GrubHub and told me to pursue them for a refund. I pressed him pretty hard but he was unmoved. Apparently he does not understand anything about customer service and making it right. The bottom line is a repeat customer here will not ever be returning to Il Fornaio. Not to mention that all of these items were extraordinarily overpriced. Too bad to see a good restaurant go so far downhill.
Food: 3
Service: 1
Food is very good. You can order spaghetti, even though it's not on the menu. Service can be a little slower than you may expect, but they strive to please. The location and ambiance is upper level and is probably why it is often the choice to celebrate with family and friends the notable events in life.
Atmosphere: 4
Food: 4
Service: 4
One of the best for special dinners. Service is always great. And the cocktails are always different and tasty.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Bad service. Waiter was extremely rude.
Atmosphere: 5
Food: 3
We had reservations for 9 people and it was an engagement celebration. The table was right at the entrance so there was a lot of extra noise and distraction. We ordered several appetizers, carpaccio, burrata, roasted cauliflower, meatballs, smoked cheese, Brussel sprouts, and the fresh baked bread, all were delicious and we had to order another Burrata because it was so good! I had the seafood plate and all items were cooked perfectly shrimp, scallops, salmon, sea bass, along with broccolini, and potatoes. All the pasta dishes were incredible. I have to say three of the steak dishes all ribeye were so tough that the steak knife they gave us wouldn't cut through - we sent two back and they replaced them with the filet mignon which was better. The service was good although our waiter only came to the table for ordering and delivering food. I had to find help a couple times to request items for the table. It was very busy and they did have a big class reunion party in the patio, so that may have impacted the efficiency of the kitchen. Overall we have been there before and it was excellent. Overall this is why I have them 4 stars, because our prior experience was 5 stars!
Pasta and food were so good but the service was not good. We found that the minestrone soup $10 was added to our receipts after paying. We didn't order it and it was not served. (We should check before paying.) And we asked about the ingredients of bread pudding because my son wanted to eat it but he's allergic to peanuts. He said pecan was contained for pudding, so we ordered Cherry gelato instead of it. But both of them were served. We thought he misunderstood that we said. So we didn't say anything about this. We know he is nice, but we're disappointed that some mistakes happened this time. It was our 20th wedding anniversary. But dishes were delicious, especially pasta and pizza.
Was taken there as a birthday treat from my friend. The food was good. The staff was excellent
Atmosphere: 4
Food: 5
Service: 5
Early dinner on a Sunday - sat outside and were accommodated for a motorized wheelchair, delicious wine and food, attentive wait staff. Even the conversation was sparkled, although I think that was us and not the restaurant.
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