Customer service left much to be desired, but I didn't expect much for a McDonald's. They're quite stingy with the sauces and will charge you extra for more, even if you've only received one for a meal entree. Probably a management issue so I won't stress it. Overall just another McDonald's.
Atmosphere: 2
Food: 3
Service: 2
Andrew Anderson
The most unprofessional employees in all of Irvine are at the drive-thru of the McDonald’s locations in the area. The staff taking orders don’t greet customers, have trouble hearing, and take a long time to prepare orders.
After the cashier was rude to me, I responded loudly so she could hear me. Apparently, she took offense, and this is the breakfast I received. The eggs and patty are watery, and pieces of the pancake are missing. I have something to compare it to; this is not the first time I’ve ordered this breakfast. I suspect this was done on purpose.
Order time: 7 AM, February 17, 2025.
Please address this issue with your staff. I will never order from McDonald’s again in my life. And of course I threw the breakfast away.
Atmosphere: 1
Food: 1
Service: 1
Michael Lindwall
This place is 24 hrs
Kid-friendliness: Playground area
Atmosphere: 4
Food: 4
Service: 4
Teo B
Another wrong order. This place is really bad at reading the order tickets. I cannot count how many times I ordered takeout or delivery and they always get my order wrong. Tonight I ordered delivery of a Big Mac menu, with a Sprite and asked for two packs of mayo. My delivery was a Big Mac, fries, no mayo and the Sprite was water. I checked my receipt to make sure I ordered correctly, and I did. But my order, as every single time, is missing the additional requested sauces. This location is so below par versus my old Costa Mesa location. Food is usually dry, and service always poor.
Food: 3
Service: 1
Benny
They made fun of my voice and hung up on me and said "Ay, I don't have time for your games" 😭😭. (PS: I called them, not went there)
david
Terribly slow at drive thru, they asked us to pull into a waiting sport for a double shot frap, and after 15 minuets of waiting I had to go in and ask for it. Pretty sure they also gave us the wrong drink and an employee went outside and gave my drink to a different customer. Do not recommend this location.
Atmosphere: 3
Food: 3
Service: 2
Swavi Seetoe
I had a really disappointing experience at this McDonald's location. After placing my order and paying with my card on my phone, I went to pick up my food, only to find out it had been given to someone else. Instead of taking responsibility for the mistake, this one staff doubted me and questioned whether I had even paid. I showed proof of my payment with my recipe and phone, but they didn't seem to understand how card payments through a phone work. Even after explaining, I was treated poorly and made to feel like I was in the wrong. This whole situation could have been handled better with more training and professionalism from the staff. I hope this location improves its customer service to avoid treating other customers this way in the future.
Food was bland because I didn’t get the sauce I ordered and they proceeded to ask more money for, so this location really just sucks.
Atmosphere: 1
Food: 1
Service: 1
Beach Girl
Tables dirty. Claimed to not have any highchairs (which I found 3 later). No changing tables in either restroom. Not even a broken one.
Kid-friendliness: There was a play area I assumed was closed but no chaining tables. Had to change the baby in front of people. The homeless guys were probably pedophiles as they kept looking over.
Atmosphere: 1
Ian Newman
The place is filthy, our food was cold.
Atmosphere: 1
Food: 1
Service: 1
Simsim D
You order condiments on the app it says cost: 0$ each, then the staff ask you for 0.25$ each! At pickup, It’s just absurd. And they argue that you’re wrong and the app does not offer free condiments!!
Atmosphere: 1
Food: 3
Service: 1
mike lopez
Made me wait a long time for my food but pretty location in
fresh breakfast
Atmosphere: 3
Food: 4
Service: 4
Clean and good coffee for breakfast
Atmosphere: 4
Food: 4
Service: 4
Really recommend their service
Atmosphere: 5
Food: 5
Service: 5
Customer service left much to be desired, but I didn't expect much for a McDonald's. They're quite stingy with the sauces and will charge you extra for more, even if you've only received one for a meal entree. Probably a management issue so I won't stress it. Overall just another McDonald's.
Atmosphere: 2
Food: 3
Service: 2
The most unprofessional employees in all of Irvine are at the drive-thru of the McDonald’s locations in the area. The staff taking orders don’t greet customers, have trouble hearing, and take a long time to prepare orders.
After the cashier was rude to me, I responded loudly so she could hear me. Apparently, she took offense, and this is the breakfast I received. The eggs and patty are watery, and pieces of the pancake are missing. I have something to compare it to; this is not the first time I’ve ordered this breakfast. I suspect this was done on purpose.
Order time: 7 AM, February 17, 2025.
Please address this issue with your staff. I will never order from McDonald’s again in my life.
And of course I threw the breakfast away.
Atmosphere: 1
Food: 1
Service: 1
This place is 24 hrs
Kid-friendliness: Playground area
Atmosphere: 4
Food: 4
Service: 4
Another wrong order.
This place is really bad at reading the order tickets. I cannot count how many times I ordered takeout or delivery and they always get my order wrong.
Tonight I ordered delivery of a Big Mac menu, with a Sprite and asked for two packs of mayo. My delivery was a Big Mac, fries, no mayo and the Sprite was water.
I checked my receipt to make sure I ordered correctly, and I did. But my order, as every single time, is missing the additional requested sauces.
This location is so below par versus my old Costa Mesa location. Food is usually dry, and service always poor.
Food: 3
Service: 1
They made fun of my voice and hung up on me and said "Ay, I don't have time for your games" 😭😭.
(PS: I called them, not went there)
Terribly slow at drive thru, they asked us to pull into a waiting sport for a double shot frap, and after 15 minuets of waiting I had to go in and ask for it. Pretty sure they also gave us the wrong drink and an employee went outside and gave my drink to a different customer. Do not recommend this location.
Atmosphere: 3
Food: 3
Service: 2
I had a really disappointing experience at this McDonald's location. After placing my order and paying with my card on my phone, I went to pick up my food, only to find out it had been given to someone else. Instead of taking responsibility for the mistake, this one staff doubted me and questioned whether I had even paid.
I showed proof of my payment with my recipe and phone, but they didn't seem to understand how card payments through a phone work. Even after explaining, I was treated poorly and made to feel like I was in the wrong.
This whole situation could have been handled better with more training and professionalism from the staff. I hope this location improves its customer service to avoid treating other customers this way in the future.
Atmosphere: 2
Food: 3
Restaurantji Recommends
Food was bland because I didn’t get the sauce I ordered and they proceeded to ask more money for, so this location really just sucks.
Atmosphere: 1
Food: 1
Service: 1
Tables dirty. Claimed to not have any highchairs (which I found 3 later). No changing tables in either restroom. Not even a broken one.
Kid-friendliness: There was a play area I assumed was closed but no chaining tables. Had to change the baby in front of people. The homeless guys were probably pedophiles as they kept looking over.
Atmosphere: 1
The place is filthy, our food was cold.
Atmosphere: 1
Food: 1
Service: 1
You order condiments on the app it says cost: 0$ each, then the staff ask you for 0.25$ each! At pickup, It’s just absurd. And they argue that you’re wrong and the app does not offer free condiments!!
Atmosphere: 1
Food: 3
Service: 1
Made me wait a long time for my food but pretty location in
Atmosphere: 5
Food: 4
Service: 2
Recommended dishes: Cheeseburger
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