North Italia used to be one of our favorite restaurants, but unfortunately this visit completely changed our opinion — and we will not be returning. The service was slow, the food was below average, and especially disappointing considering the high prices. However, the worst part was the overall lack of cleanliness. The cushion on my husband's chair was visibly dirty. My daughter's napkin was stained. Our glasses had obvious smear marks, and one glass even had visible lipstick on it. Even after asking for new glasses, the replacements were still dirty. My wine had strange particles floating in it. Our plates had visible water stains. To make matters worse, the waitress told us we might not be able to order the two appetizers we selected because the kitchen had “just changed the oil in the fryer” — during lunch service. That made no sense and felt very unprofessional. The final straw was the small silver plate used to present our bill. It had a large, roughly one-inch blob of dried cheese on it, clearly pressed down by a finger. It was honestly shocking to see something like that brought to a table in any restaurant. After noticing how unclean everything was, we already felt uncomfortable continuing the meal. This experience was shocking compared to what North Italia used to be. Very disappointing.
Dan
Check in process is clunky, but once seated it's very consistently great!! Food and service are very good.
Venous
A disappointing experience overall and unfortunately, the experience fell short of expectations. We were seated 20 minutes past our reservation time. We did not feel welcomed and had to wait another 15 minutes for our waiter to offer water and menus. The atmosphere was also uncomfortable, as the HVAC was blowing freezing cold air directly on us, forcing me to keep my jacket on throughout the meal. Regarding the food, every dish from the appetizers to the main course was overly salty. The creamy chicken soup was sent back because it was both salty and barely warm. Garlic shrimp appetizer was delicious! While I appreciate the manager comping the soup and offering an appetizer on the house, I would have preferred better service and food quality over a discount. Even the tiramisu, which was the best tiramisu we ever had, took 15 minutes to arrive. Overall, the service was incredibly slow, and I do not plan on returning.
John
Very noisy - wesst outside ... noisy; inside was worse Food ok; high priced Service good; professional and timely Wine list; good offering of Napa/Sonoma/Paso + French and Italian ... all over-priced by 10-25% We wanted to like this place ... kind of average menu with a very noisy environment and a high price point
143skipf
though it might appear to be a place to see and be seen, this is one of the better places to eat I have experienced. Huge kitchen, terrific service from Oleg, lots of managers working in the kitchen and on the floor. Food very good one of the best caesar salads and pizza and etc. A little noisy with music and a young yelling crowd but would go back in a minute
Bobster43
This was a poor experience. Ordered several items off the menu to be told after several minutes the pizza dough was not rising, the second choice for a member of our party was not available. The party was for 20 people and was extremely late in being served. Felt sorry for the waitress as it was an issue with the chef and staff. Would not go back again.
Victoria
Lauren will forever be my favorite waitress. She is extremely knowledgeable on the menu and overall so kind. This is one of my favorite places because it is consistent and overall great value for what you are getting. My only criticism is portions on certain items. Otherwise, you can't miss here.
Ron
Food was excellent. The music playing was too loud. I had to lean across the table to hear my wife.
Lori Ayin
Poor service and greasy food that made me feel sick after eating it.
I went with a group of friends to celebrate a birthday dinner. The staff is extremely friendly and I couldn't be happier with the way they treat people. I don't know if the pasta dough was raw or the seafood not properly stored/handled, but I vomited my entire meal within a few hours. Still nursing a gentle tummy from being food poisoned. I ate the Ricotta Cavatelli, pictured below.
Atmosphere: 5
Food: 1
Service: 5
Roberto De Leon
The cacio e Pepe pizza was great! The ambiance was perfect for an after work happy hour
Atmosphere: 5
Food: 5
Service: 4
Debbie
My family and friends have had great experiences at this location of North Italia. I wasn't as impressed. We arrived on time for our reservation for 2 and were kept waiting for 10 minutes to be seated. We were led to a small table for 2 located in between large party tables. This made the location twice a noisy as it probably should be. We ordered a salad to share and it was quite good. The entrees came and I was about 5 bites in when I realised the dish I ordered was not the one I was eating. We sent it back for the correct one. By the time it came my husband was already done eating. I didn't want to stay any longer so we sent it back and requested it be taken off the bill. A manager checked in with us and we were grateful he understood. Overall it was just ok.
Shalini
While this is one of favorite go to restaurants, they always seems to have challenges with seating. I made reservations a good time in advance, I reconfirmed the reservations were for indoors, yet when we got there on time, we were showed a table outdoors. And then when we asked to give us the right table, we were told we needed to wait another 20 minutes. They really need to improve on getting their seating situation in check. Now, our waiter Eric, was fantastic, the food was delicious and flavorful. Eric also gave us some great suggestions. The drinks took way longer than they should have, but I can sort of overlook that. The desserts were also really yummy. We would come here a lot more often if we knew that we were going to get the table we actually reserved. Eric saved the day!
North Italia used to be one of our favorite restaurants, but unfortunately this visit completely changed our opinion — and we will not be returning. The service was slow, the food was below average, and especially disappointing considering the high prices. However, the worst part was the overall lack of cleanliness. The cushion on my husband's chair was visibly dirty. My daughter's napkin was stained. Our glasses had obvious smear marks, and one glass even had visible lipstick on it. Even after asking for new glasses, the replacements were still dirty. My wine had strange particles floating in it. Our plates had visible water stains. To make matters worse, the waitress told us we might not be able to order the two appetizers we selected because the kitchen had “just changed the oil in the fryer” — during lunch service. That made no sense and felt very unprofessional. The final straw was the small silver plate used to present our bill. It had a large, roughly one-inch blob of dried cheese on it, clearly pressed down by a finger. It was honestly shocking to see something like that brought to a table in any restaurant. After noticing how unclean everything was, we already felt uncomfortable continuing the meal. This experience was shocking compared to what North Italia used to be. Very disappointing.
Check in process is clunky, but once seated it's very consistently great!! Food and service are very good.
A disappointing experience overall and unfortunately, the experience fell short of expectations. We were seated 20 minutes past our reservation time. We did not feel welcomed and had to wait another 15 minutes for our waiter to offer water and menus. The atmosphere was also uncomfortable, as the HVAC was blowing freezing cold air directly on us, forcing me to keep my jacket on throughout the meal. Regarding the food, every dish from the appetizers to the main course was overly salty. The creamy chicken soup was sent back because it was both salty and barely warm. Garlic shrimp appetizer was delicious! While I appreciate the manager comping the soup and offering an appetizer on the house, I would have preferred better service and food quality over a discount. Even the tiramisu, which was the best tiramisu we ever had, took 15 minutes to arrive. Overall, the service was incredibly slow, and I do not plan on returning.
Very noisy - wesst outside ... noisy; inside was worse Food ok; high priced Service good; professional and timely Wine list; good offering of Napa/Sonoma/Paso + French and Italian ... all over-priced by 10-25% We wanted to like this place ... kind of average menu with a very noisy environment and a high price point
though it might appear to be a place to see and be seen, this is one of the better places to eat I have experienced. Huge kitchen, terrific service from Oleg, lots of managers working in the kitchen and on the floor. Food very good one of the best caesar salads and pizza and etc. A little noisy with music and a young yelling crowd but would go back in a minute
This was a poor experience. Ordered several items off the menu to be told after several minutes the pizza dough was not rising, the second choice for a member of our party was not available. The party was for 20 people and was extremely late in being served. Felt sorry for the waitress as it was an issue with the chef and staff. Would not go back again.
Lauren will forever be my favorite waitress. She is extremely knowledgeable on the menu and overall so kind. This is one of my favorite places because it is consistent and overall great value for what you are getting. My only criticism is portions on certain items. Otherwise, you can't miss here.
Food was excellent. The music playing was too loud. I had to lean across the table to hear my wife.
Poor service and greasy food that made me feel sick after eating it.
Atmosphere: 1
Food: 1
Service: 1
Enjoyed the lasagna and sitting on the patio.
Atmosphere: 5
Food: 5
Service: 5
Restaurantji Recommends
Love their fig pizza!
Atmosphere: 5
Food: 5
Service: 5
I went with a group of friends to celebrate a birthday dinner. The staff is extremely friendly and I couldn't be happier with the way they treat people. I don't know if the pasta dough was raw or the seafood not properly stored/handled, but I vomited my entire meal within a few hours. Still nursing a gentle tummy from being food poisoned. I ate the Ricotta Cavatelli, pictured below.
Atmosphere: 5
Food: 1
Service: 5
The cacio e Pepe pizza was great! The ambiance was perfect for an after work happy hour
Atmosphere: 5
Food: 5
Service: 4
My family and friends have had great experiences at this location of North Italia. I wasn't as impressed. We arrived on time for our reservation for 2 and were kept waiting for 10 minutes to be seated. We were led to a small table for 2 located in between large party tables. This made the location twice a noisy as it probably should be. We ordered a salad to share and it was quite good. The entrees came and I was about 5 bites in when I realised the dish I ordered was not the one I was eating. We sent it back for the correct one. By the time it came my husband was already done eating. I didn't want to stay any longer so we sent it back and requested it be taken off the bill. A manager checked in with us and we were grateful he understood. Overall it was just ok.
While this is one of favorite go to restaurants, they always seems to have challenges with seating. I made reservations a good time in advance, I reconfirmed the reservations were for indoors, yet when we got there on time, we were showed a table outdoors. And then when we asked to give us the right table, we were told we needed to wait another 20 minutes. They really need to improve on getting their seating situation in check. Now, our waiter Eric, was fantastic, the food was delicious and flavorful. Eric also gave us some great suggestions. The drinks took way longer than they should have, but I can sort of overlook that. The desserts were also really yummy. We would come here a lot more often if we knew that we were going to get the table we actually reserved. Eric saved the day!
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