Pho Saigon Pearl

⭐☆☆☆☆ If you want to feel like an unwelcome stray dog, this is the place for you.

From the moment we asked for extra onions, we were treated with hand gestures instead of words — as if we didn’t deserve verbal communication. The older man (I hesitate to call him a “server,” as there was no actual serving involved) gestured at us to wait, never returned, and made us feel like we were begging for scraps.

When we tried to speak to him again, he ignored us completely and took a phone call instead. It was surreal — like watching someone perform a one-man show called “How to Dismiss Your Customers Without Saying a Word.”

The only redeeming person in this entire experience was the younger server, who looked visibly stressed and uncomfortable. I genuinely felt bad for them, having to work under someone who seems to have mistaken hostility for hospitality.

Not once did they check on us, not once did we feel welcomed, and even asking for a Coke felt like we were doing something wrong. Naturally, we didn’t leave a tip — and instead of self-reflecting, the older man scoffed that we “don’t think about the server” and waved us away like pests.

If that’s the kind of treatment this restaurant thinks is acceptable, maybe they should put a sign up front:
“Customer service not included. Gratitude expected anyway.”

Love this place! The food is pho-king great!

Kind employees, pleasant dining experience and delicious reasonably priced food 10/10 would come again!!!

This place has so much potential due to its location. Unfortunately, it lacks in the areas that truly count. For one the food is mediocre at best. There are much better places to get pho or banh mi. The broth was like water and the various ingredients seem low quality. The food itself is not the biggest problem however. The service is terrible. The last time I gave them my business and will remain the last is because of an incredibly rude individual working at this location. I came in to pick up an order already paid for. It was not busy. As I walk up to the entrance I saw Leo and asked him where I can pick up my order. He looked at me angrily and said, “Go there!” He came over as well. I thought maybe he’s just having a bad day… I stood at the counter for a good five minutes with my order visibly ready sitting on the counter and he just ignores me and is picking things up right in front of me. I’m a very patient person. So I said, “Oh, that looks like my order right there.” He responded with attitude, “Well do you have a receipt?!” And I told him yes and it was on my phone. He doesn’t even look. He walked away angry. And I was like, “Excuse me, I have it here.” He came back over with the same attitude and said “Let me see!” He grabbed my order and dropped it on the counter. I got mad at that point and just said, “Thanks jackass.” And walked out.

I know what it’s like to work in customer service. I did it for 14 years. I was polite up until the end. You may get a handful of rude clients (which definitely wasn’t me), but they are the source of your business and success. There was no reason for that unprofessional behavior. This location lost my business and respect.

One server was not very friendly. Food is ok for fast food. The pho was either too salty or too much MSG; couldn't tell which one.

They charge a 25$ for a table when you can get take out to get tables outside on diddy

Atmosphere: 1

Food: 2

Service: 1

Great pho broth but the noodles were a bit mushy even when fresh. Pho was served with lemon instead of lime which was a bit odd. Rare beef was also a bit tough.

Atmosphere: 4

Food: 3

Service: 4

Fresh material and taste great.

Atmosphere: 5

Food: 5

Service: 5

The location was great. Easy to access.
Other than that were pretty bad especially very poor service and rude staff.

Atmosphere: 2

Food: 2

Service: 1

Food is of large quantity and I'd say it tastes pretty good. However, the overall quality of food is really bad. I hope my picture is enough to tell you how hard those noodle pieces were.

Service is non existence. I have dined in a couple of times in the past year. With the exception of one person, no one cares to be a server. They point with their head. They don't check up on you. If you need to ask for refills or extra sauce or just anything, you have to track them down and even then, they say you wait. Getting a check? Picking up your food? Yeah good luck. You will be neglected and your food will be thrown to you. They were busy watching something on their phone and talking to each other.

If you are already in the spectrum shopping, I'd recommend doing a to go order(taste is decent and quantity is large). Otherwise, this is not a good place for dine in.

Atmosphere: 2

Food: 3

Service: 1

The food is decent and reasonably priced. All of my friends got the Pho noodles which looked appealing, but I got the pork and shrimp spring rolls, and boy am I glad I did! The spring rolls were only eight dollars and were super filling. There was also peanut sauce which did not have a fishy flavor...though I like fishy flavors I understand others do not

Both outdoor and indoor seating are available and what I liked most about the restaurant was the quick and efficient service. A pretty good visit which is best with friends.

Atmosphere: 4

Food: 4

Service: 4

Recommended dishes: Pho 3 Meat Options, Vermicelli with Vegetarian Roll, Bean Sprouts

Service was horrible. The waiters were extremely rude and the place was dirty. The food was unappetizing, not worth spending your money. Would never recommend this place to anyone.

Atmosphere: 1

Food: 1

Service: 1

Worst pho ever

Atmosphere: 1

Food: 1

Service: 2

Service and atmosphere were good, but food was just ok. Pho did not have expected flavor and was kind of tasteless.

Atmosphere: 5

Food: 3

Service: 5

Bad Service, they want only sell , food nasty , rice so so

Atmosphere: 1

Food: 1

Service: 1