Pieology Pizzeria Spectrum, Irvine, CA

Wow, I have never seen such terrible customer service and such a disorganized and unsanitary restaurant. I went yesterday to pick up an order, which was ordered 20 minutes before I went to the store, and it still was not ready. I had to wait for another 40 minutes just for them to start making the pizza. While I was there, the line kept getting longer and longer because the customers were being helped very slowly, and the younger guy who was dealing with the oven was just taking out the pizzas and putting them in random boxes and the other older guy who was giving them to the customers and helping at the register was super angry and unprofessional. He kept giving people a random box of pizza, and at least 10 customers came back and complained that their pizza was wrong and that they actually had ordered more or less than however many he gave them. When I was waiting for my order, he told me to take a random box from the pick up shelf, and I told him that I was not going to do that. Also, some people were trying to get straws or napkins or plates and stuff, and he kept telling them that they were out. Finally, when someone asked for their pizza to be clean cut, because of their very strict diet, he proceeded with using a non-clean cutter to cut their pizza, resulting in the customers being extremely upset. After their reaction to what he did, he lied, but the customers said they saw what he did, so he flipped his hat off and also threw the rolling cutting item at the counter, which is obvious sharp because it is used to cut, and yelled “I quit.” However, he came back about 10 minutes later, while I was still waiting for my pizza, and I had to tell him that my pizza was still not ready. It was super super chaotic, unorganized, and it seemed very unsanitary. I get if he was having a bad day, but work, especially a restaurant where you have to be very careful because people are going to be eating the food that you are preparing, is not a place you can carry your problems to. He also kept yelling out problems with Management, like the fact that Management never takes care of the items they need, such as straws and plates, and everybody was just super upset in the store. However, when the woman working the pizza topping counter was asked for the manager, the angry man chucking cutting items around was the one who was said to be the manager. I’m definitely not going back to this location until some things are fixed. Terrible, terrible, terrible. Does not belong at Irvine Spectrum!

Oh, also, he was blaming the customers for getting the wrong order, because everybody was ordering veggie pizzas and he was getting confused( LOL!!). I feel like the store has to find some way to categorize the pizzas. I worked at a restaurant for years, and we were extremely busy, and I never ever had any problem like this. I am still in shock.

Atmosphere: 1

Food: 1

Service: 1

Really skimpy on the toppings. Soda machine not working, not very clean.
Been going to the Marketplace Pieology for years too, this is too bad.This will be the only time I go to the Spectrum store.

Atmosphere: 1

Food: 2

Service: 2

Recommended dishes: Build Your Own Pizza

It's just okay. There must be a cheese shortage in California, because there's very little on both pizzas that we ordered. 🤷‍♂️

Atmosphere: 4

Food: 3

Service: 5

Recommended dishes: Pepperoni & Sausage Pizza, Pepperoni Pizza

The pizza was delicious, especially with the thin sliced dough. Ingredients and toppings were fresh. Some people compare it to Blaze Pizza which I haven't tried there.

The food is good but the worker do not know how to serve there costumers they gave us barely any topping or cheese it tastes like we are just eating Burt dough the Bryan “kept saying I’m the man in charge they listen to me ” was acting like food was scarce. And there was hair in my food

Atmosphere: 1

Food: 1

Service: 1

Delicious, cheap food. And the guy and girl working on 12/12 night are awesome!

Atmosphere: 5

Food: 5

Service: 5

An Authentic oven pizza experience is always different. And their crust is nice thin and delicious. This is definitely one of the best pizza out there.

Atmosphere: 5

Food: 5

Service: 5

Great pizza

Atmosphere: 5

Food: 5

Service: 5

Food is ok, but this place is always busy. You need to prepare to wait for a long time. They need to redesign the system so the line moves faster.

Atmosphere: 3

Food: 4

Service: 1

Male server handling topings had to be told multiple times to put toppings on. Worst Pieology Server I've ever been to! Dominos gives more toppings. All 4 in our party had pathetic pizzas.

Atmosphere: 5

Food: 5

Service: 1

Recommended dishes: Build Your Own Pizza

Horrible service, rude staff, dirty and expensive as hell.

Atmosphere: 1

Food: 3

Service: 1

Danielle is cashing in her last birthday chip soon, but first, buy one pizza, get one free! 🍕🥳

Really happy staff. Very efficient in creating my pies. Also friendly.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Build Your Own Pizza

It's not like before I don't recommend it

Atmosphere: 1

Food: 1

Service: 1

Great Pizza and Calzones. Staff is friendly and do a great job. This is a small place, with some booths, bit easy to access from the mall parking lot.

Atmosphere: 4

Food: 5

Service: 5

Recommended dishes: Build Your Own Pizza, Pepperoni & Sausage Pizza