Starbucks

This morning I had a very disappointing experience. On my way to this store, I placed a mobile order through the app, selecting the drive-thru pickup option. When I arrived at the drive-thru, I mentioned to the staff member (her name was either Gabby or Gabriel) that I had just placed an order.

She asked me when I placed it, and I replied that it was about two minutes earlier. She then told me that since my order had just been placed and there were many other mobile orders ahead of mine, when I reached the window my drink might not be ready, and that I might need to come inside to pick it up.

I find this response unacceptable. The reason I placed a mobile order was for convenience and efficiency—so that my order could be prepared while I was driving to the store. If placing a mobile order shortly before arriving is not faster or more convenient than ordering directly at the drive-thru, then the system is failing its purpose.

In addition, the staff member’s tone and attitude were unpleasant, which made the experience even more frustrating and unfortunately ruined my morning.

I hope Starbucks will address this issue and ensure that customers who use mobile ordering through the drive-thru are treated with courtesy and provided with the convenience promised by the app

It's always nice to be able to pop into a Starbucks.No, exactly what you want.And it's always consistent from located to location

Atmosphere: 5

Food: 5

Service: 5

Service is poor. I’m standing next to registers alone and waiting a while and none of three baristas even greeting me.

Service: 3

This is the best Starbucks in this local area. Whatever I ordered here, they taste better than other stores. It must be magic! Thank you for doing that!

Atmosphere: 5

Food: 5

Service: 5

Cute place, Wi-Fi was spotty.

Tasty mocha, wait was a little long.

love to get my coffee here for my breakfast

Atmosphere: 4

Food: 4

Service: 4

Love the taste brewed with the best ingredients

Atmosphere: 5

Food: 5

Service: 5

Simple light luch here Love Spinach Feta Egg White Wrap

Atmosphere: 4

Food: 4

Service: 4

I've been in this Starbucks before and it has been very crowded, so I was happily surprised to find it not crowded at 7:30 am on a Wednesday. It was easy to talk and my coffee arrived very quickly.

Atmosphere: 5

Food: 5

Service: 5

Love ice shake espresso here Thank you

Grabbed a cappuccino from here. Smooth, foamy, and just the right kick. Always a solid go-to

Perfect matcha! Recommended with Vanilla cream.

Perfect matcha! Recommended with Vanilla cream.

Atmosphere: 5

Food: 5

Service: 5

Every morning I am taking coffee from here. Outside is really cool. I like their designs. Full glass is adding more value to this place.

Atmosphere: 5

Food: 5

Service: 5