The Cheesecake Factory

This location has great service

Food: 4

Service: 4

The Cheesecake Factory is a reliable spot with a huge menu that offers something for everyone. The portions are generous, the food quality is consistent, and the cheesecakes are always delicious with many flavors to choose from. The atmosphere is lively and comfortable, making it a good place for casual dining, celebrations, or group gatherings. Overall, it’s a solid choice when you want variety and a satisfying meal.

Atmosphere: 5

Food: 5

Service: 5

My friend Shane had a bad experience here, he said he was told absolutely no one working there was wearing a blue shirt

Atmosphere: 1

Food: 5

Service: 1

I’ve been going to The Cheesecake Factory in Irvine for years, ever since my childhood friend Rosemary first took me there. The atmosphere is always lively and welcoming, and the menu has so many options that it’s hard to choose just one! The food is consistently good, though sometimes the service can be a little slow during peak hours. That said, it’s a reliable spot for a fun meal with friends or family, and of course, the cheesecake is always worth it.

Atmosphere: 5

Food: 3

Service: 5

I want to love this place, its the Cheesecake Factory after all but they just miss dinner service every time.

Due to the location, the restaurant tends to get busy at dinner time, for that reason, we prefer to go to the bar area for immediate seating.

We arrive usually before 6pm, which is Happy Hour prices, however, it’s a race to find a server to get an order in. Yes, we can get there earlier and no, the restaurant does not revolve around us, however, when you see people roaming around, smiling at you, asking where you want to sit (yes it was a bar worker) watching you as you come in, they should follow up to see if you want anything off the Happy Hour menu. Servers should be prepared to do a final round to make sure patrons get the participate in Happy Hour.

Next, is the lack of attentive service in the bar area due to the bartender, also being a server at the hightop tables. Service is slow and the bar patrons are prioritized. We sat and waited, an extended time for our check and an extra to-go box to no avail. We asked another server helping the booths/tables in the bar if she could help us get our check and a box, to which she flat out refused, pointed to the bartender and walked away (she did not say one word and simply pointed instead). So customer service starts and stops at your assigned tables and not only can you not help the restaurants paying customer, you also cannot walk 5 steps to relay to the bartender their hightop needs support.

Please, staff the bar appropriately or ensure that the staff that are assigned are willing and able to help everyone who seeks help, not just ignore them.

The food is good, not the best, not the worst, but good enough that if service could keep up, we would probably frequent there more often. The bread though, that is always amazing so I want to make sure it gets its moment in the spotlight.

Atmosphere: 3

Food: 4

Service: 1

There's usually a wait to get a table.

Atmosphere: 5

Food: 4

Service: 5

Family favorite. Kiddo loves to return to try a new cheesecake flavor!

Atmosphere: 4

Food: 5

Service: 4

Great food, great service. My son's favorite is the fish and chips. The pasta carbonate is my favorite. Of course we got cheesecake, carrot cake and fudge cake to go.

Atmosphere: 5

Food: 5

Service: 5

Amazing food. Great taste. I had some special requests and the kitchen accommodated me, doing an excellent job

Atmosphere: 5

Food: 5

Service: 3

Service and atmosphere is unparall. Food quality appears to be degrading. We are frequent visitors. Last night we ordered 3 vegetarian dishes. Two pastas and one orange qualiflower bowl.
Pastas were under cooked and chewey.
Orange qualiflower was too sweet. Couldn't finish.
Otherwise all good.

Atmosphere: 5

Food: 3

Service: 5

The service here was outstanding. Our server, Irma was friendly and attentive. It was very busy, but the wait was minimal and our food arrived quickly.

Atmosphere: 5

Food: 4

Service: 5

Water heads that accused me of seating myself. Blue shirt sat me. How would I have the menu on my phone if I didn’t scan it before being seated?

Absolutely amazing. I went with one of my friends during the evening. Our waiter was super talkative and charismatic. At one point, I had ordered their cucumber salad; however, they were out. Instead of shutting me down, they brought me the few that was left in the kitchen so I wouldn’t be left with a craving. They even covered the cost! Absolutely amazing and a great attention to detail.

Atmosphere: 5

Food: 4

Service: 5

Really like the bog selection of the menu something to suit everyone well priced and good service
What's not to love!

Atmosphere: 5

Food: 5

Service: 5

Aileen M our server was great! She was just finishing her first week as a solo server and honestly never would have guessed it she is a seasoned pro 11/10 stars

Atmosphere: 5

Food: 5

Service: 5