El Pollo Loco

Prices inflated. Didn't take my EBT card like other pollo loco. Person at counter was lazy and unfriendly and I decided to go to a sit down restaurant in just a few feet away abd a delicious healthy meal for less than pollo loco.

Atmosphere: 1

Service: 1

Try….. POLLO BOWL with:

NO RICE
extra onions
extra cilantro

SUBSTITUTE THE RICE FOR CABBAGE.

This is the best LOW CALORIE OPTION!!

YOU CAN THANK ME LATER !!

Atmosphere: 5

Food: 5

Service: 5

This particular restaurant gets hammered at lunch and every time I come during lunch they seem to get overwhelmed. It took 20 min to get my food today luckily I wasn't in a hurry. I always dine in so can't comment on drive thru times. The food is consistently decent. This store needs a refresh inside badly, it doesn't present itself well.

Atmosphere: 2

Food: 4

Service: 2

Food was bad, and entire place was dirty. Restroom was disgusting. Stay away from this location.

Atmosphere: 1

Food: 1

They've really picked it up at this location. I'm not sure what changed but the wait times have been cut down to VERY reasonable the food doesn't always taste like it's from yesterday and the bathrooms are actually clean. A stark contrast to what is been for the last couple of years.

Atmosphere: 5

Food: 5

Service: 5

Bad management lol. Ordered 5 things they missed 2 things. More employees than customers. Super low work quality also food quality is ooor tortillas are watery etc.

Atmosphere: 1

Food: 1

Service: 1

Everything ok. Fresh hot food. Nice staff. Told us about the promotion and saved us $2 👍 One small minus - you have to clean the lobby more often. P.S. Today we had shrimps in Mango sauce. The sauce turned out to be very spicy and we didn't finish our dish. It is necessary to warn visitors that the dish is spicy.

Atmosphere: 4

Food: 4

Service: 4

One of the better El Pollo Locos I've been to. Nice and clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Avocado Burrito

This place employees lacking. Tables food crumbs all over, the chair is all messed up. Foods trays still on tables, trash is full. The chicken is dry and over cooked.

Atmosphere: 1

Food: 1

Service: 1

Having had some poor meals at the Montrose store, I've not gone back in about a year. But then, I love El Pollo Loco so made a return visit, hoping for the best. This store should be embarrassed to have put out the meal I received. The chicken breast was small, dry and on the verge of being burned. The broccoli was virtually uncooked. The mashed potatoes were watery as was the tasteless gravy. The flour tortillas were practically stale. I just threw $12 away on this meal -- and ended up throwing most of the meal away too. I shall not return.

El Pollo Loco tends to be pretty consistent. This location is dysfunctional. I normally avoid this particular store because they take way too long. Gave them another shot today and it was the same. Only car in the drive thru, took 5 minutes to take my order and then they fudged it terribly, no receipt and got items I didn’t order plus missing items as well. For some reason this store also always has dry chicken compared to other franchises in the nearby vicinity. Find another spot if you want lunch in the Montrose area..::

Food: 2

Service: 1

Chicken tostada. Always get this. Love it.

Atmosphere: 4

Food: 5

Service: 4

Recommended dishes: Double Chicken Tostada Salad

The cleanest El Pollo Loco I visited.

Atmosphere: 5

Food: 5

Service: 5

Used to be very delicious but today Sept, 10th 2024. I ordered 12 pc family meal and the chicken is very salty. My kids are complaining and I taste the same very salty and the coleslaw is not good neighter. It is fresh but not enough mayo or too much water? Do not know but not good compare to before. Hope they find out reason and fix it because I go there alot.

Atmosphere: 3

Food: 1

Service: 3

Usually come here and use the drive thru. Service is good. Food is good.

Food: 5

Service: 5