El Pollo Loco

We ordered on line and picked it up on time. The salsa section was close I assumed they were in our sealed bag. When I got home we didn't get salsa cilantro lemon etc. The guy who handed it to me didn't even ask if u needed salsa knowing I was looking for the salsa area. It's my first time picking it up. It never happened to my husband bzillion times he picked up.

Atmosphere: 5

Food: 5

Service: 1

A lot of beautiful people

Atmosphere: 5

Food: 5

Service: 5

Good service but could improve bathroom cleanliness

Atmosphere: 5

Food: 5

Service: 5

Always feel cringe when I see an employee working the food line with face mask on.

Atmosphere: 4

Food: 4

Service: 1

It's pollo loco no big deal.

Atmosphere: 3

Food: 3

Service: 2

Small portions. Tasty.

Atmosphere: 4

Food: 5

Service: 5

Prices inflated. Didn't take my EBT card like other pollo loco. Person at counter was lazy and unfriendly and I decided to go to a sit down restaurant in just a few feet away abd a delicious healthy meal for less than pollo loco.

Atmosphere: 1

Service: 1

Try….. POLLO BOWL with:

NO RICE
extra onions
extra cilantro

SUBSTITUTE THE RICE FOR CABBAGE.

This is the best LOW CALORIE OPTION!!

YOU CAN THANK ME LATER !!

Atmosphere: 5

Food: 5

Service: 5

This particular restaurant gets hammered at lunch and every time I come during lunch they seem to get overwhelmed. It took 20 min to get my food today luckily I wasn't in a hurry. I always dine in so can't comment on drive thru times. The food is consistently decent. This store needs a refresh inside badly, it doesn't present itself well.

Atmosphere: 2

Food: 4

Service: 2

Food was bad, and entire place was dirty. Restroom was disgusting. Stay away from this location.

Atmosphere: 1

Food: 1

They've really picked it up at this location. I'm not sure what changed but the wait times have been cut down to VERY reasonable the food doesn't always taste like it's from yesterday and the bathrooms are actually clean. A stark contrast to what is been for the last couple of years.

Atmosphere: 5

Food: 5

Service: 5

Bad management lol. Ordered 5 things they missed 2 things. More employees than customers. Super low work quality also food quality is ooor tortillas are watery etc.

Atmosphere: 1

Food: 1

Service: 1

Everything ok. Fresh hot food. Nice staff. Told us about the promotion and saved us $2 👍 One small minus - you have to clean the lobby more often. P.S. Today we had shrimps in Mango sauce. The sauce turned out to be very spicy and we didn't finish our dish. It is necessary to warn visitors that the dish is spicy.

Atmosphere: 4

Food: 4

Service: 4

One of the better El Pollo Locos I've been to. Nice and clean.

Atmosphere: 5

Food: 5

Service: 5

Recommended dishes: Chicken Avocado Burrito

This place employees lacking. Tables food crumbs all over, the chair is all messed up. Foods trays still on tables, trash is full. The chicken is dry and over cooked.

Atmosphere: 1

Food: 1

Service: 1