I waited 35 minutes for a shrimp salad, I repeated only shrimp 3 times and they gave me a chicken salad with shrimp and they gave it to me without dressing. Terrible
Service: 1
Julia Santamaria
I went into this location indecisive of what to get. But the staff was patient and walked me through all their options. They were so kind and make my day! The food recommendation was amazing too! I’m definitely coming back here regularly!
Atmosphere: 5
Food: 5
Service: 5
Haydee Castillo
It is clean and they served us quickly.
Atmosphere: 4
Food: 4
Service: 4
Peyman Kalhor
Food was old look like was belelong for someone else they warm again, Restroom was horrible.
Atmosphere: 1
Food: 1
Service: 1
Madison Gonzalez
Service was fantastic and fast! Staff is very nice and welcoming! And clean place as
Atmosphere: 5
Food: 5
Service: 5
Lilia Silva
I bought a chicken salad, two golden tacos and a sofa that they never gave me. He charged me $36 dollars and told me it was $30. He sent me to wait for the food and he never brought me the soda. I ran out of lunch and he didn't give it to me. I called by phone, they never responded to more than 10 calls, I will never return, what a crazy chicken.
Food: 2
Service: 1
Edilberto Marquez
I love the food, it's delicious, the service from the bosses and employees are top notch. The atmosphere is perfect for the family.Dietary restrictions: There are good options for dieting.Parking: There is plenty of space to park.
Atmosphere: 5
Food: 5
Service: 5
Connor Cain
Fire chicken love this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado Burrito, Chips & Guacamole Large, Original Pollo Bowl, Grande Avocado Chicken Bowl
Day Ones
One of the best restaurants I’ve ever been to. I can tell the management is changing. 5/5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
JK General
I was starving and really had an appetite for El Pollo Loco chicken tacos. I drove a ways to get to La Canada, as I live in Altadena. I ordered 2 ckn tacos w/ avocado on the side and 1 order of churros. When I got home, my order was missing the avocados. When I took a bite of the taco, the chicken was so hard, I couldn't chew it. I tried the other taco, thinking it might have tender chicken, but not so. Also, the churros had no sugar on them, only cinnamon. I drove back, with the intention to get a refund and was not happy about having to make this trip. However, an employee by the name of Cinthia assisted me and she didn't try to make excuses. She was very professional and made sure I was being taken care of. She asked if I wanted to get a replacement, but I wouldn't take the chance, after complaining. But she assured me that she would make the meal and I truly appreciate her efforts. She understood and felt bad for me. Because if I would have dealt with someone that had an attitude, that would not have turned out nice. THANK YOU CINTHIA!!!
Sadly all the chicken pieces in my salad were over cooked. This store constantly over cooks the chicken, I thought I'd give them a second chance but they seem to take the dried out chicken and chop it for the salads. Can't even chew some of the pieces. Last of my visits here.
Atmosphere: 3
Food: 3
Service: 4
Pat S
Absolutely the worst location. They are constantly getting orders wrong and missing my orders. I would not go here again. Save yourself the headache, especially if you are a working individual.
Atmosphere: 1
Food: 1
Service: 1
William Bilsland III
Busy area, ok customer service, maybe a franchise, which is not necessarily a bad thing. Franchises have the ability to have higher prices than company owned locations.Vegetarian options: YesKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Original Pollo Bowl
Azucena, Yani
The worst service so far, took a long time to obtain my food, did not have house salsa, I asked for juicy chicken and instead I got dried chicken with no flavor . Definitely Not coming back here ?
I waited 35 minutes for a shrimp salad, I repeated only shrimp 3 times and they gave me a chicken salad with shrimp and they gave it to me without dressing. Terrible
Service: 1
I went into this location indecisive of what to get. But the staff was patient and walked me through all their options. They were so kind and make my day! The food recommendation was amazing too! I’m definitely coming back here regularly!
Atmosphere: 5
Food: 5
Service: 5
It is clean and they served us quickly.
Atmosphere: 4
Food: 4
Service: 4
Food was old look like was belelong for someone else they warm again, Restroom was horrible.
Atmosphere: 1
Food: 1
Service: 1
Service was fantastic and fast! Staff is very nice and welcoming! And clean place as
Atmosphere: 5
Food: 5
Service: 5
I bought a chicken salad, two golden tacos and a sofa that they never gave me. He charged me $36 dollars and told me it was $30. He sent me to wait for the food and he never brought me the soda. I ran out of lunch and he didn't give it to me. I called by phone, they never responded to more than 10 calls, I will never return, what a crazy chicken.
Food: 2
Service: 1
I love the food, it's delicious, the service from the bosses and employees are top notch. The atmosphere is perfect for the family.Dietary restrictions: There are good options for dieting.Parking: There is plenty of space to park.
Atmosphere: 5
Food: 5
Service: 5
Fire chicken love this location!
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado Burrito, Chips & Guacamole Large, Original Pollo Bowl, Grande Avocado Chicken Bowl
One of the best restaurants I’ve ever been to. I can tell the management is changing. 5/5
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Chicken Avocado
I was starving and really had an appetite for El Pollo Loco chicken tacos. I drove a ways to get to La Canada, as I live in Altadena. I ordered 2 ckn tacos w/ avocado on the side and 1 order of churros. When I got home, my order was missing the avocados. When I took a bite of the taco, the chicken was so hard, I couldn't chew it. I tried the other taco, thinking it might have tender chicken, but not so. Also, the churros had no sugar on them, only cinnamon. I drove back, with the intention to get a refund and was not happy about having to make this trip. However, an employee by the name of Cinthia assisted me and she didn't try to make excuses. She was very professional and made sure I was being taken care of. She asked if I wanted to get a replacement, but I wouldn't take the chance, after complaining. But she assured me that she would make the meal and I truly appreciate her efforts. She understood and felt bad for me. Because if I would have dealt with someone that had an attitude, that would not have turned out nice. THANK YOU CINTHIA!!!
Food: 1
Service: 5
Restaurantji Recommends
Sadly all the chicken pieces in my salad were over cooked. This store constantly over cooks the chicken, I thought I'd give them a second chance but they seem to take the dried out chicken and chop it for the salads. Can't even chew some of the pieces. Last of my visits here.
Atmosphere: 3
Food: 3
Service: 4
Absolutely the worst location. They are constantly getting orders wrong and missing my orders. I would not go here again. Save yourself the headache, especially if you are a working individual.
Atmosphere: 1
Food: 1
Service: 1
Busy area, ok customer service, maybe a franchise, which is not necessarily a bad thing. Franchises have the ability to have higher prices than company owned locations.Vegetarian options: YesKid-friendliness: YesWheelchair accessibility: Yes
Atmosphere: 5
Food: 5
Service: 4
Recommended dishes: Original Pollo Bowl
The worst service so far, took a long time to obtain my food, did not have house salsa, I asked for juicy chicken and instead I got dried chicken with no flavor . Definitely Not coming back here ?
Atmosphere: 3
Food: 1
Service: 1
The worst