I frequent this Costco since it's close to my house! The staff are very friendly and knowledgeable and store is always clean and well stocked. There's plenty of parking and store is well managed!
Lizette M.
I was so happy I was finally getting my Costco card. I was looking forward to buying meat. Since it's so expensive at the market. Whelp, I've bought meat twice ( chicken and ground beef), and each time I've cooked it. It has tasted weird. The quality control is not up to pare. The chicken tastes like plastic, and then the beef tastes exactly like the chicken. Either the butcher area is not being cleaned properly or they are preparing the meat in the same area. Something is not right. Idk if I will be back at Costco.
Mitch - Allaboutdafood R.
I love this store, It's the lack of customer awareness and service that I try not to come here. This store is very clean and typically very well stocked, its the customer service not the store. I went in today to pick up a few things and i didn't have my card. I went into the out door and I was abruptly stopped and notified by Benjamin to go through the other door. I totally get the enter through the enter door and exit through the exit door, but its inconvenient. When you go through the entrance you have to go all the way around and most of the closed checkouts are blocked with baskets. It's so disruptive to other patrons that are waiting in line for you to cut through only to all the way around. I cannot imagine there are a ton of people going to customer service for a replacement card. There were two other people there looking for a temporary card or new membership. My main dissatisfaction is the journey to find a smiling face in this store. While I was at the customer service desk i mentioned to the person how inconvenient the walk all the way around rule is and she agreed. As we were talking about it a strange thing happened, we looked over at the door and I pointed to the opening and Benjamin pointed back and started dancing it was pretty comical that he was being so immature. He was pointing at us and dancing like he was taunting me for complaining, I was wowed. Well at least he validated my theory, Customer service and satisfaction is of no importance to Mr. Benjamin. He is more concerned with possibly spoiling someone's day . As a customer service person myself i know we must always think outside of the box. We do not know what someone's going through as a customer service representative its your job to make sure you offer he best service and attitude while you are employed by a business who pays you for that service. This type of behavior and the moral of the entire store is a direct reflection of poor management. If I were a member of the senior staff I would investigate what makes this Costco a 2.5 average star Costco. If you plan on visiting this store please prepare yourself for subpar service.
Shannon D.
Good Costco! It's a bit small compared to other ones but it's clean and well laid out :)
Lisa N.
Moving product around is so stupid! I just leave! I like to know where everything is! Costco moves it all around thinking it's a marketing scheme! No not for me....
Antonia C.
Love this place. Never been disappointed and their prices are reasonable. The only problem is parking is atrocious. Inside lines are long.
Jerry S.
I don't have an issue with the store. Actually it's our favorite. Easy to park and easy to navigate. Although the employees could be more friendly, pleasant, helpful and engaging. My issue is with the rotisserie chicken. It's often uncooked and bloody. I've called and have not been taken seriously. I've excused it away. I've made soup with it the next day. But OMG how much longer is this going to happen?! I've been the lucky recipient of these bloody chickens about ten times this year. It happens more than not. Curious how often this happens to others.
Rachel G.
The guys at the gas station are extremely helpful, good job guys. The employees inside, the store especially Brenda in self checkout, the girl at register who refuses to show her name tag, and one of the managers here are extremely rude and condescending. Brenda likes to belittle people (especially Hispanic and Asian people) in self checkout. She may need to be retrained. If it wasn't for the guys at the gas station, this would be a 1 star.
Sylvia M.
Well Costco has disappointed me for the first time. They always say we take care of our customers blah blah no question. But they didn't want to give me a card because I have a Costco credit ok that's fine but what if I don't want to take out my credit card, then I had the man and women gang up on my and mocked me saying you can use your phone. And laughed wow that's your customer service representative and made a slick comment between each other "if I had two cards that would confuse me" how in the world that is going to confuse you if they loook completely different. I reply well maybe some people want to have a that membership card. And they just said oh well you have to wait for your lost card to get to you and use that. I will not shop here anymore I will be taking my business to Sam's club. I know they will appreciate my hard earned money
Ricardo O.
Almost purchasing 2 months at this location . First time returning here and a worker name Veronica old lady ask me for my card and right away ask me very rude if i am i am a costco member I said yes and ask me for my cosco card and a second id i told her my picture is in the card the problem was this worker was very rude and her voice look like she was angry or something else and i told her I don't like you then she call the manager and he resolved my refund without any problem. If she no willing to treat customer nicely she should not be in that position other section besides this return site they are nice worker and very helpful. This lady give bad reputation to return department at la Habra Costco
Majority of they employees are very kind and helpful at this location, but recently there's been some awful ones at the return section. The older white blonde lady is so rude and spoke to us as if we were stupid and same thing with another younger girl. If you're going to work in customer service at least speak to people like they're human and pretend you like your job there is no need to be rude and give people attitude for no reason.
Carole G.
DELI / CATERING staff -/AWESOME!! I recently ordered over 30 sandwich platters for a funeral reception and received the VERY BEST treatment ever! Albert took my order and we spoke about the details. We each were trying to accommodate this large order to achieve the best outcome. I left praying all would be well when we needed to pick up the order. When the day and time came for all those platters to be picked up my hubby and I both rolled up to the deli area with the big flat bed carts wondering how we would be able to wheel out all those platters. Albert was there and had everything planned out for us! With his managers approval and team assistance our platters were securely placed on a flat bed cart and wrapped in cellophane! We were blown away by their thoughtful assistance! They clearly went out of their way. We were then going to take back the carts we brought but he and another team member took them to put away for us! We were able to easily roll those platters out to our vehicle. And used the cellophane to secure the platters in our truck bed. THANK YOU LA HABRA COSTCO DELI TEAM YOURE AWESOME!!!
Sherie K.
I realize that Costco checks your Costco ID several times in the process of shopping there, but I didn't expect to be the ONLY one asked today while at least 10 other people were also using the self check out. I was in line to do self check out and a lady named Brenda was there to facilitate-- I first noticed she was taking time to direct people to each the next available kiosk, but when it was my turn she didn't say anything until I started approaching an open kiosk and she asked to see my Costco ID... I pull it out, show it to her, she asks to see the back so she can also "identify the photo ID" and so I show her the back and she spends a solid 2 minutes looking it over. She finally reluctantly lets me go (mind you, at least 2 other people went to other kiosks in this time). I notice her walking around with a scanner gun assisting people with their heavier items, but she never comes back to help me. A Second Lady comes over and is talking to Brenda now about the fact that they are struggling to find equipment-- I ask the Second Lady if there's a scanner gun I can use to scan my $40 water and she said "that's what we're looking for... either one that works or one at all" ... besides the one Brenda is holding! So I just say I'll do it myself, even though my back is currently hurting. The lady gives me a weak "oh no... we'll find one..." but I've already had to stand here longer than everyone else thanks to Brenda so I just do it... only to see Brenda scanning items for 2 other people with heavy items. What the heck?! Very annoying. Then I go to scan my card, it didn't take it, it says the chip reader isn't allowed, I try again swiping, it doesn't take it, I try another card and it DOES accept the chip reader so something with the machine was off. Not to mention, yes the parking sucks here, they don't have quite the selection that other Costcos have and really it just wasn't a great time here. The equipment doesn't work, workers don't go out of their way to help you and I could easily live with not coming back here.
Chalee T.
Gas station 1025 am Sunday, slightly busy today. Line is into the parking lot but moving. 12 minutes to completion. Warehouse 322pm busy inside. They moved stuff again! Halloween decor is out, Christmas ribbon too. Tip: don't shop on Sunday, no shipments received by the warehouse. So, possibly out of stock on produce Sundays. Oh, food court added a roast beef Sammy for $10. But I no longer eat at the food court due to dietary changes.
Charlene C.
Staff here is on a power trip. Very rude . Even though the one off Colima is busy, I go there because the employees are nice!
I frequent this Costco since it's close to my house! The staff are very friendly and knowledgeable and store is always clean and well stocked. There's plenty of parking and store is well managed!
I was so happy I was finally getting my Costco card. I was looking forward to buying meat. Since it's so expensive at the market. Whelp, I've bought meat twice ( chicken and ground beef), and each time I've cooked it. It has tasted weird. The quality control is not up to pare. The chicken tastes like plastic, and then the beef tastes exactly like the chicken. Either the butcher area is not being cleaned properly or they are preparing the meat in the same area. Something is not right. Idk if I will be back at Costco.
I love this store, It's the lack of customer awareness and service that I try not to come here. This store is very clean and typically very well stocked, its the customer service not the store. I went in today to pick up a few things and i didn't have my card. I went into the out door and I was abruptly stopped and notified by Benjamin to go through the other door. I totally get the enter through the enter door and exit through the exit door, but its inconvenient. When you go through the entrance you have to go all the way around and most of the closed checkouts are blocked with baskets. It's so disruptive to other patrons that are waiting in line for you to cut through only to all the way around. I cannot imagine there are a ton of people going to customer service for a replacement card. There were two other people there looking for a temporary card or new membership. My main dissatisfaction is the journey to find a smiling face in this store. While I was at the customer service desk i mentioned to the person how inconvenient the walk all the way around rule is and she agreed. As we were talking about it a strange thing happened, we looked over at the door and I pointed to the opening and Benjamin pointed back and started dancing it was pretty comical that he was being so immature. He was pointing at us and dancing like he was taunting me for complaining, I was wowed. Well at least he validated my theory, Customer service and satisfaction is of no importance to Mr. Benjamin. He is more concerned with possibly spoiling someone's day . As a customer service person myself i know we must always think outside of the box. We do not know what someone's going through as a customer service representative its your job to make sure you offer he best service and attitude while you are employed by a business who pays you for that service. This type of behavior and the moral of the entire store is a direct reflection of poor management. If I were a member of the senior staff I would investigate what makes this Costco a 2.5 average star Costco. If you plan on visiting this store please prepare yourself for subpar service.
Good Costco! It's a bit small compared to other ones but it's clean and well laid out :)
Moving product around is so stupid! I just leave! I like to know where everything is! Costco moves it all around thinking it's a marketing scheme! No not for me....
Love this place. Never been disappointed and their prices are reasonable. The only problem is parking is atrocious. Inside lines are long.
I don't have an issue with the store. Actually it's our favorite. Easy to park and easy to navigate. Although the employees could be more friendly, pleasant, helpful and engaging. My issue is with the rotisserie chicken. It's often uncooked and bloody. I've called and have not been taken seriously. I've excused it away. I've made soup with it the next day. But OMG how much longer is this going to happen?! I've been the lucky recipient of these bloody chickens about ten times this year. It happens more than not. Curious how often this happens to others.
The guys at the gas station are extremely helpful, good job guys. The employees inside, the store especially Brenda in self checkout, the girl at register who refuses to show her name tag, and one of the managers here are extremely rude and condescending. Brenda likes to belittle people (especially Hispanic and Asian people) in self checkout. She may need to be retrained. If it wasn't for the guys at the gas station, this would be a 1 star.
Well Costco has disappointed me for the first time. They always say we take care of our customers blah blah no question. But they didn't want to give me a card because I have a Costco credit ok that's fine but what if I don't want to take out my credit card, then I had the man and women gang up on my and mocked me saying you can use your phone. And laughed wow that's your customer service representative and made a slick comment between each other "if I had two cards that would confuse me" how in the world that is going to confuse you if they loook completely different. I reply well maybe some people want to have a that membership card. And they just said oh well you have to wait for your lost card to get to you and use that. I will not shop here anymore I will be taking my business to Sam's club. I know they will appreciate my hard earned money
Almost purchasing 2 months at this location . First time returning here and a worker name Veronica old lady ask me for my card and right away ask me very rude if i am i am a costco member I said yes and ask me for my cosco card and a second id i told her my picture is in the card the problem was this worker was very rude and her voice look like she was angry or something else and i told her I don't like you then she call the manager and he resolved my refund without any problem. If she no willing to treat customer nicely she should not be in that position other section besides this return site they are nice worker and very helpful. This lady give bad reputation to return department at la Habra Costco
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Majority of they employees are very kind and helpful at this location, but recently there's been some awful ones at the return section. The older white blonde lady is so rude and spoke to us as if we were stupid and same thing with another younger girl. If you're going to work in customer service at least speak to people like they're human and pretend you like your job there is no need to be rude and give people attitude for no reason.
DELI / CATERING staff -/AWESOME!! I recently ordered over 30 sandwich platters for a funeral reception and received the VERY BEST treatment ever! Albert took my order and we spoke about the details. We each were trying to accommodate this large order to achieve the best outcome. I left praying all would be well when we needed to pick up the order. When the day and time came for all those platters to be picked up my hubby and I both rolled up to the deli area with the big flat bed carts wondering how we would be able to wheel out all those platters. Albert was there and had everything planned out for us! With his managers approval and team assistance our platters were securely placed on a flat bed cart and wrapped in cellophane! We were blown away by their thoughtful assistance! They clearly went out of their way. We were then going to take back the carts we brought but he and another team member took them to put away for us! We were able to easily roll those platters out to our vehicle. And used the cellophane to secure the platters in our truck bed. THANK YOU LA HABRA COSTCO DELI TEAM YOURE AWESOME!!!
I realize that Costco checks your Costco ID several times in the process of shopping there, but I didn't expect to be the ONLY one asked today while at least 10 other people were also using the self check out. I was in line to do self check out and a lady named Brenda was there to facilitate-- I first noticed she was taking time to direct people to each the next available kiosk, but when it was my turn she didn't say anything until I started approaching an open kiosk and she asked to see my Costco ID... I pull it out, show it to her, she asks to see the back so she can also "identify the photo ID" and so I show her the back and she spends a solid 2 minutes looking it over. She finally reluctantly lets me go (mind you, at least 2 other people went to other kiosks in this time). I notice her walking around with a scanner gun assisting people with their heavier items, but she never comes back to help me. A Second Lady comes over and is talking to Brenda now about the fact that they are struggling to find equipment-- I ask the Second Lady if there's a scanner gun I can use to scan my $40 water and she said "that's what we're looking for... either one that works or one at all" ... besides the one Brenda is holding! So I just say I'll do it myself, even though my back is currently hurting. The lady gives me a weak "oh no... we'll find one..." but I've already had to stand here longer than everyone else thanks to Brenda so I just do it... only to see Brenda scanning items for 2 other people with heavy items. What the heck?! Very annoying. Then I go to scan my card, it didn't take it, it says the chip reader isn't allowed, I try again swiping, it doesn't take it, I try another card and it DOES accept the chip reader so something with the machine was off. Not to mention, yes the parking sucks here, they don't have quite the selection that other Costcos have and really it just wasn't a great time here. The equipment doesn't work, workers don't go out of their way to help you and I could easily live with not coming back here.
Gas station 1025 am Sunday, slightly busy today. Line is into the parking lot but moving. 12 minutes to completion. Warehouse 322pm busy inside. They moved stuff again! Halloween decor is out, Christmas ribbon too. Tip: don't shop on Sunday, no shipments received by the warehouse. So, possibly out of stock on produce Sundays. Oh, food court added a roast beef Sammy for $10. But I no longer eat at the food court due to dietary changes.
Staff here is on a power trip. Very rude . Even though the one off Colima is busy, I go there because the employees are nice!