I placed a sandwich order on line for a grilled Philly steak. 30 minutes after I order the sandwich we arrive. I’m told it’s not ready yet and it will be a few minutes because he’s making it now. I sat with my son for another 10 minutes. No one is on the grill cooking food. The grill was even clean. I went back and asked about my order. She told me again he was making it. I asked how was that since no one was even cooking on the grill. She said he was making in the back. I did see an employee making sandwiches in the back, and bringing them out bagged. There is no grill in the back. So how was he cooking my fresh sandwich? The employee was not taking orders from the people in the store. He was just preparing sandwiches in the back on a table and bringing them up front bagged. He was not coming out and getting meat or toppings for the sandwiches, which I thought was weird. I get my son’s order. I ordered no jalapeños and it had jalapeños on it! Then, they didn’t even slice the sandwich like they normally do too. The wait time was unacceptable. 40 minutes to get a sandwich, is unacceptable. Not getting them prepared or cooked to order is what they advertise they do. They were not doing it. I was not happy with the service or the food.
Atmosphere: 2
Food: 2
Service: 1
B P
Food is good and employees are nice enough but for the love of god please improve staffing during the lunch rush. It’s incredibly frustrating when you purposefully show up 10-15 minutes after your pickup time to account for a delay, only to find out they haven’t even started your order once you get there.
Brian Mayhall
First, let me start by saying something positive. The food here is consistent with other locations. I came for lunch on a Saturday. It was VERY poorly staffed for the time of day. In addition, the staff here are your typical hourly employees that don’t give a shit. There was a line out the door and there were only three people working at the time. Two of the three were preoccupied doing admin tasks while the other was left to tend to taking orders, slicing the meats and cheese and assisting customers. One of the three employees just left during the time I was there waiting for my order to be taken, leaving only two. Apparently it was the end of his shift. He left the two remaining employees with a line of at least 10 customers behind me. It was a joke. No apologies for how long it took them to make the sandwiches or even take my order. Very poor service.
Yasmeen D
DO NOT COME HERE!! UNHYGIENIC, RACIST, ISLAMAPHOBIC!
I went in yesterday, entered the store around 4:15pm there was already a line of people of about 5 people ahead of me, no big deal or so I thought. No one greats or acknowledges ANYONE in line, a woman walks out and yells not worth this. Again nothing from a single word staff member for an HOUR WAIT. I noticed the Korean woman slicing the food, kept tapping her nose with her sleeve of her hand and wasn’t cleaning the station unless the guest asked her and I’ve never seen anything like that. It should’ve been my sign to leave, but I was picking up food for my elderly father. I am pregnant and carrying my toddler, talking to my son in my native tongue and even talk to the other people in English while waiting. No one complained. When the Korean women finally starts to acknowledge people in line and take their orders, she keeps stopping people mid order to Micromanage the only guy making a sandwiches. The THREE people in front of me , this woman greeted with a smile when she finally allowed them to order and cleaned/ changed her gloves per their requests. No attitude whatsoever from here. When it was my turn, this same Korean woman didn’t acknowledge me with a greeting like the previous guests. Her WHOLE demeanor changed. I thought she might be just tired because they were slammed. I asked kindly “Can you please change your gloves and wipe the machine? As I don’t want cross contamination with any pork products” she walks away without saying anything and goes to talk to the woman at grill for another 5 min. When I she finally comes back to the counter. I ask her AGAIN to change her gloves and clean up the work station. This woman looks at me and says I don’t need to do this bc we have a line out the door and I told her you didn’t have a problem doing it from the people in front of me. She responded saying they weren’t someone like you. I then proceeded to get upset and ask who is someone like me? My son starts to get fussy and I am trying to calm in Arabic and the woman behind the counter get VISIBLY ANGRIER She accuses me of cursing at her to at this point I didn’t and says I am refusing your services. I asked why?! She said you’re kind not welcome here, I said you’re being islamaphobic and racist bc you didn’t have any of this attitude for the three people( they were all white) ahead of me that asked you to do the same thing. She then threatened to ban from the store and asked for my name and number to. “BAN” me. Then greeted the white man behind me with a smile and asked “what can I get you sir?” I was stunned, up until that point I was calm. I asked you kidding me?! She SCREAMED GET OUT. NOONE LIKE YOU COMES IN HERE. SO I YELLED BACK SOME OBSCENITIES AND LEFT.
They support your local sandwich shop that isn’t unhygienic, racist, and islamaphobic.
Giovanni Jimenez
They prioritize online orders over customers that are at the store. Had me waiting to put my order because they were making online orders. Finally got asked what i wanted and when i said famouse philly they told me it would take 45 min because they had online orders ahead. Ordered a cold sub and left, never going back again.
Tom Marinello
My absolute worst experience at a Jersey Mike's. Four grill orders were posted on the grilling station (mine was second) before someone showed up to cook. They were busy filling online orders I believe. You need to pay attention to the issues Starbucks is having trying to balance in store and online and staff appropriately. I even asked if I would get a cold sandwich sooner as I was in a hurry and the gentleman reassured me that I'd be fine. He clearly had no idea of the functions of his store. Not coming back here.
Atmosphere: 4
Food: 4
Service: 1
JK NOONE
GREAT #13. Playing Hockey Predictor to win points for FREE sandwiches and chance to go to NHL FInal.
Chris Paik
I waited for over 30 minutes for mobile order pickup. Not even one person. Apologized for the wait. The lady in the front she was humming and singing as if there was nothing wrong that Asian lady.
Atmosphere: 1
Food: 1
Service: 1
Todd Mendel
I've been coming to the LA Habra Jersey Mikes for years and always have a pleasant experience..The staff are always very friendly and attentive to my request..The Manager Lorena handles her role very professional with the goal to please the customer and get their customers out in a timely manner..The prior reviews about the time frame being too long after ordering online or in person is typical with the food being fresh, made to order and are so delicious the line inside is usually fairly long so it will take some extra minutes to prepare..Other reviews complain about the prices..What isn't more expensive these days after covid??..Still the best bang for the buck because of the freshness and taste..Good job Jersey Mikes!!..You have customers for life in my family and friends..
Atmosphere: 5
Food: 5
Service: 5
G Weasel
The worst customer service ever. The obese manager decided she wanted to try to add charges for my sandwich, even though I ordered nothing extra. Overpriced already and then they try to add charges at the end. They ended up wasting the food.
I usually like the sandwiches BUT I wish employees would listen. I cannot eat anything with oil and vinegar. Employees seem so trained to automatically make things Mike's way that they forget what the customer says. My bread was soaking wet with oil. It was disgusting.
Atmosphere: 4
Food: 2
Service: 2
Jay H
Lorena is a terrible manager and single handily brought down my opinion of this location. We have been coming here for years without any issue. In fact, everything was going great until she got involved. First she comes along and packs my friend’s sandwich into someone else’s mobile order. When he pointed it out, she gets frustrated and throws the sandwich on the counter, opens it up to look at it and then sloppily wraps the sandwich back up and throws it back on the counter at the register. When he pointed out that she was ruining his sandwich, she just laughed and walked away. When it was my turn to pay, I had a coupon with no expiration date for a sub, chip, and drink for $9.99. She said the price of the subs have gone up so the price has gone up on the coupon. I have never heard of this happening before. After I protested this policy, she rang up a sub, chip, and drink for $9.99 but the cleared it and said the total was higher. I pointed out that she just rang it up for the correct price and finally corrected it. Because of her attitude and poor customer service, I will not be back to this location again. From the response of Lorena, she doesn’t care but I hope that the owner cares and finds better managers with better customer service skills.
Atmosphere: 1
Food: 2
Service: 1
Stefan Henderson
I thought Subway was good the food here was amazing.
Atmosphere: 5
Food: 5
Service: 5
Patty Smith
Employees very kind and patient. Sub was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub, The Original Italian, Club Supreme, California Club Sub
James
Half of my sandwich was missing the meat and I got left with mostly lettuce and bread.
I placed a sandwich order on line for a grilled Philly steak. 30 minutes after I order the sandwich we arrive. I’m told it’s not ready yet and it will be a few minutes because he’s making it now. I sat with my son for another 10 minutes. No one is on the grill cooking food. The grill was even clean. I went back and asked about my order. She told me again he was making it. I asked how was that since no one was even cooking on the grill. She said he was making in the back. I did see an employee making sandwiches in the back, and bringing them out bagged. There is no grill in the back. So how was he cooking my fresh sandwich? The employee was not taking orders from the people in the store. He was just preparing sandwiches in the back on a table and bringing them up front bagged. He was not coming out and getting meat or toppings for the sandwiches, which I thought was weird. I get my son’s order. I ordered no jalapeños and it had jalapeños on it! Then, they didn’t even slice the sandwich like they normally do too. The wait time was unacceptable. 40 minutes to get a sandwich, is unacceptable. Not getting them prepared or cooked to order is what they advertise they do. They were not doing it. I was not happy with the service or the food.
Atmosphere: 2
Food: 2
Service: 1
Food is good and employees are nice enough but for the love of god please improve staffing during the lunch rush. It’s incredibly frustrating when you purposefully show up 10-15 minutes after your pickup time to account for a delay, only to find out they haven’t even started your order once you get there.
First, let me start by saying something positive. The food here is consistent with other locations. I came for lunch on a Saturday. It was VERY poorly staffed for the time of day. In addition, the staff here are your typical hourly employees that don’t give a shit. There was a line out the door and there were only three people working at the time. Two of the three were preoccupied doing admin tasks while the other was left to tend to taking orders, slicing the meats and cheese and assisting customers. One of the three employees just left during the time I was there waiting for my order to be taken, leaving only two. Apparently it was the end of his shift. He left the two remaining employees with a line of at least 10 customers behind me. It was a joke. No apologies for how long it took them to make the sandwiches or even take my order. Very poor service.
DO NOT COME HERE!! UNHYGIENIC, RACIST, ISLAMAPHOBIC!
I went in yesterday, entered the store around 4:15pm there was already a line of people of about 5 people ahead of me, no big deal or so I thought. No one greats or acknowledges ANYONE in line, a woman walks out and yells not worth this. Again nothing from a single word staff member for an HOUR WAIT. I noticed the Korean woman slicing the food, kept tapping her nose with her sleeve of her hand and wasn’t cleaning the station unless the guest asked her and I’ve never seen anything like that. It should’ve been my sign to leave, but I was picking up food for my elderly father.
I am pregnant and carrying my toddler, talking to my son in my native tongue and even talk to the other people in English while waiting. No one complained.
When the Korean women finally starts to acknowledge people in line and take their orders, she keeps stopping people mid order to
Micromanage the only guy making a sandwiches. The THREE people in front of me , this woman greeted with a smile when she finally allowed them to order and cleaned/ changed her gloves per their requests. No attitude whatsoever from here.
When it was my turn, this same Korean woman didn’t acknowledge me with a greeting like the previous guests. Her WHOLE demeanor changed. I thought she might be just tired because they were slammed. I asked kindly “Can you please change your gloves and wipe the machine? As I don’t want cross contamination with any pork products” she walks away without saying anything and goes to talk to the woman at grill for another 5 min. When I she finally comes back to the counter. I ask her AGAIN to change her gloves and clean up the work station.
This woman looks at me and says I don’t need to do this bc we have a line out the door and I told her you didn’t have a problem doing it from the people in front of me. She responded saying they weren’t someone like you. I then proceeded to get upset and ask who is someone like me? My son starts to get fussy and I am trying to calm in Arabic and the woman behind the counter get VISIBLY ANGRIER
She accuses me of cursing at her to at this point I didn’t and says I am refusing your services. I asked why?! She said you’re kind not welcome here, I said you’re being islamaphobic and racist bc you didn’t have any of this attitude for the three people( they were all white) ahead of me that asked you to do the same thing. She then threatened to ban from the store and asked for my name and number to. “BAN” me.
Then greeted the white man behind me with a smile and asked “what can I get you sir?” I was stunned, up until that point I was calm. I asked you kidding me?! She SCREAMED GET OUT. NOONE LIKE YOU COMES IN HERE. SO I YELLED BACK SOME OBSCENITIES AND LEFT.
They support your local sandwich shop that isn’t unhygienic, racist, and islamaphobic.
They prioritize online orders over customers that are at the store. Had me waiting to put my order because they were making online orders. Finally got asked what i wanted and when i said famouse philly they told me it would take 45 min because they had online orders ahead. Ordered a cold sub and left, never going back again.
My absolute worst experience at a Jersey Mike's. Four grill orders were posted on the grilling station (mine was second) before someone showed up to cook. They were busy filling online orders I believe. You need to pay attention to the issues Starbucks is having trying to balance in store and online and staff appropriately. I even asked if I would get a cold sandwich sooner as I was in a hurry and the gentleman reassured me that I'd be fine. He clearly had no idea of the functions of his store. Not coming back here.
Atmosphere: 4
Food: 4
Service: 1
GREAT #13. Playing Hockey Predictor to win points for FREE sandwiches and chance to go to NHL FInal.
I waited for over 30 minutes for mobile order pickup. Not even one person. Apologized for the wait. The lady in the front she was humming and singing as if there was nothing wrong that Asian lady.
Atmosphere: 1
Food: 1
Service: 1
I've been coming to the LA Habra Jersey Mikes for years and always have a pleasant experience..The staff are always very friendly and attentive to my request..The Manager Lorena handles her role very professional with the goal to please the customer and get their customers out in a timely manner..The prior reviews about the time frame being too long after ordering online or in person is typical with the food being fresh, made to order and are so delicious the line inside is usually fairly long so it will take some extra minutes to prepare..Other reviews complain about the prices..What isn't more expensive these days after covid??..Still the best bang for the buck because of the freshness and taste..Good job Jersey Mikes!!..You have customers for life in my family and friends..
Atmosphere: 5
Food: 5
Service: 5
The worst customer service ever. The obese manager decided she wanted to try to add charges for my sandwich, even though I ordered nothing extra. Overpriced already and then they try to add charges at the end. They ended up wasting the food.
Atmosphere: 1
Food: 1
Service: 1
Restaurantji Recommends
I usually like the sandwiches BUT I wish employees would listen. I cannot eat anything with oil and vinegar. Employees seem so trained to automatically make things Mike's way that they forget what the customer says. My bread was soaking wet with oil. It was disgusting.
Atmosphere: 4
Food: 2
Service: 2
Lorena is a terrible manager and single handily brought down my opinion of this location. We have been coming here for years without any issue. In fact, everything was going great until she got involved. First she comes along and packs my friend’s sandwich into someone else’s mobile order. When he pointed it out, she gets frustrated and throws the sandwich on the counter, opens it up to look at it and then sloppily wraps the sandwich back up and throws it back on the counter at the register. When he pointed out that she was ruining his sandwich, she just laughed and walked away. When it was my turn to pay, I had a coupon with no expiration date for a sub, chip, and drink for $9.99. She said the price of the subs have gone up so the price has gone up on the coupon. I have never heard of this happening before. After I protested this policy, she rang up a sub, chip, and drink for $9.99 but the cleared it and said the total was higher. I pointed out that she just rang it up for the correct price and finally corrected it. Because of her attitude and poor customer service, I will not be back to this location again. From the response of Lorena, she doesn’t care but I hope that the owner cares and finds better managers with better customer service skills.
Atmosphere: 1
Food: 2
Service: 1
I thought Subway was good the food here was amazing.
Atmosphere: 5
Food: 5
Service: 5
Employees very kind and patient. Sub was great.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Club Sub, The Original Italian, Club Supreme, California Club Sub
Half of my sandwich was missing the meat and I got left with mostly lettuce and bread.
Atmosphere: 1
Food: 1
Service: 1
Loading...