This is the Starbucks by helix High on University Ave it's a Stand alone business thats Quick and efficient great service great employee's !
Atmosphere: 5
Service: 5
hilda rivera
I want to thank the staff for their kindness today. The facility is also clean and my drink tasted great!
Joe Anthony
I ordered two Grande Waters and they gave me small Waters and then I ordered it again and they gave me another small water I'm not homeless
Atmosphere: 3
Food: 5
Service: 1
Lenore Aldridge
Get the seasonal offerings!!! And have the app so you can work towards those freebies! My business is Urban Rutile and I always support other local businesses <3
This coffee shoppe is large, pleasant and has very comfortable parking and Drive thru service.
Atmosphere: 5
Food: 5
Service: 5
Joshua Mitchell
7:10pm and the doors are looked, yet the Starbucks app, the sign on the door, and Google all say it's open. If you have a legit reason for closing early, put a note on the door or change your hours.
Gabe Kretzschmar
Everything about this starbucks is perfect their customer service is amazing Mai and Luis are the nicest people with 10/10 customer service i highly recommend this starbucks great service great drinks!
Atmosphere: 5
Food: 5
Service: 5
Jordan 1994
Unprofessional Service Experience at Starbucks,
I arrived at the location at 8:28 PM, and despite the posted closing time of 9:00 PM on Google, I was denied service. I was at the drive-thru speaker when the clock turned to 8:30 PM, at which point I was informed that the store was closed at 8:30. When I mentioned the discrepancy in the hours listed on Google, the response was dismissive and unprofessional, with a sarcastic remark about Google not being their responsibility.
What made me particularly upset was that instead of honestly informing me that they were closing earlier than the posted time, I was left at the drive-thru until they closed. If they had simply explained that they were closing a few minutes early for cleaning or other reasons, I would have understood and appreciated the honesty.
Furthermore, when I inquired about contacting the manager, I was told to call in the morning. I then called the store while still on the premises, and the same person who spoke to me at the drive-thru denied being the same individual. I am certain that I was hearing the same voice.
As a business owner myself, I understand the importance of maintaining accurate business hours online and ensuring that all staff members handle customer interactions professionally. The behavior I encountered falls short of the standards I expect from Starbucks.
This incident has significantly affected my view of Starbucks, and I will be hesitant to return or recommend Starbucks until I see improvements in customer service and professionalism.
Service: 1
Ramon S
Near a charter school so be aware of busy times but otherwise staff was amazing and very friendly even when faced with 'challenging' situations
Well I ordered a fresh brew coffee size grande from this Starbucks. When I left out the door I tasted my coffee there’s no cream & sugar added. I came back & asked the Barista, then I mixed the sugar & cream. A few weeks later I reviewed my credit card statement this Starbucks charged me extra 2.00 for service fee. I was mad because the Starbucks barista didn’t put sugar & cream in my coffee and I have to mix it myself. How is it fair to charge me an extra service fee or tip. This is not right!
Antonio Roderick
New spot awesome service. Not better than my coffee at home, but still delicious so it gets a 4 cause mine us a 5.
Atmosphere: 5
Food: 4
Service: 5
Luis Nunez
Always quick drive thru!
Atmosphere: 4
Food: 5
Service: 5
Autumn McGiveron
Since I moved to La Mesa, it's become routine to get Starbucks everyday, and this is by far my favorite. Not only can I get the best and quickest coffee compared to all of the other Starbucks locations in the area, but the baristas here - shout outs to Rocky, Ken, Taylor, Annabelle, Kellie and the rest I see less often! - are really genuinely nice people who have given me the best sense of community I've had since moving to California.
Atmosphere: 5
Food: 5
Service: 5
Stella -
The baristas here are so rude and slow. It also gets really busy because there’s a school right next to it.
This is the Starbucks by helix High on University Ave it's a Stand alone business thats Quick and efficient great service great employee's !
Atmosphere: 5
Service: 5
I want to thank the staff for their kindness today. The facility is also clean and my drink tasted great!
I ordered two Grande Waters and they gave me small Waters and then I ordered it again and they gave me another small water I'm not homeless
Atmosphere: 3
Food: 5
Service: 1
Get the seasonal offerings!!! And have the app so you can work towards those freebies! My business is Urban Rutile and I always support other local businesses <3
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Crème, Iced Caramel Macchiato
This coffee shoppe is large, pleasant and has very comfortable parking and Drive thru service.
Atmosphere: 5
Food: 5
Service: 5
7:10pm and the doors are looked, yet the Starbucks app, the sign on the door, and Google all say it's open. If you have a legit reason for closing early, put a note on the door or change your hours.
Everything about this starbucks is perfect their customer service is amazing Mai and Luis are the nicest people with 10/10 customer service i highly recommend this starbucks great service great drinks!
Atmosphere: 5
Food: 5
Service: 5
Unprofessional Service Experience at Starbucks,
I arrived at the location at 8:28 PM, and despite the posted closing time of 9:00 PM on Google, I was denied service. I was at the drive-thru speaker when the clock turned to 8:30 PM, at which point I was informed that the store was closed at 8:30. When I mentioned the discrepancy in the hours listed on Google, the response was dismissive and unprofessional, with a sarcastic remark about Google not being their responsibility.
What made me particularly upset was that instead of honestly informing me that they were closing earlier than the posted time, I was left at the drive-thru until they closed. If they had simply explained that they were closing a few minutes early for cleaning or other reasons, I would have understood and appreciated the honesty.
Furthermore, when I inquired about contacting the manager, I was told to call in the morning. I then called the store while still on the premises, and the same person who spoke to me at the drive-thru denied being the same individual. I am certain that I was hearing the same voice.
As a business owner myself, I understand the importance of maintaining accurate business hours online and ensuring that all staff members handle customer interactions professionally. The behavior I encountered falls short of the standards I expect from Starbucks.
This incident has significantly affected my view of Starbucks, and I will be hesitant to return or recommend Starbucks until I see improvements in customer service and professionalism.
Service: 1
Near a charter school so be aware of busy times but otherwise staff was amazing and very friendly even when faced with 'challenging' situations
Atmosphere: 5
Food: 5
Service: 5
Fast service
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Cinnamon Dolce Latte, Iced Caramel Macchiato
Restaurantji Recommends
Well I ordered a fresh brew coffee size grande from this Starbucks. When I left out the door I tasted my coffee there’s no cream & sugar added. I came back & asked the Barista, then I mixed the sugar & cream. A few weeks later I reviewed my credit card statement this Starbucks charged me extra 2.00 for service fee. I was mad because the Starbucks barista didn’t put sugar & cream in my coffee and I have to mix it myself. How is it fair to charge me an extra service fee or tip. This is not right!
New spot awesome service. Not better than my coffee at home, but still delicious so it gets a 4 cause mine us a 5.
Atmosphere: 5
Food: 4
Service: 5
Always quick drive thru!
Atmosphere: 4
Food: 5
Service: 5
Since I moved to La Mesa, it's become routine to get Starbucks everyday, and this is by far my favorite. Not only can I get the best and quickest coffee compared to all of the other Starbucks locations in the area, but the baristas here - shout outs to Rocky, Ken, Taylor, Annabelle, Kellie and the rest I see less often! - are really genuinely nice people who have given me the best sense of community I've had since moving to California.
Atmosphere: 5
Food: 5
Service: 5
The baristas here are so rude and slow. It also gets really busy because there’s a school right next to it.
Atmosphere: 2
Food: 4
Service: 1
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