I love this Starbucks location, the service is FAST, the staff are always really friendly and they genuinely make the drinks perfect! Even with a long drive-thru line I don't think i've ever waited more than 5 minutes. I also like their creativity with the custom drinks on their chalkboard by the drive thru window. Consider skipping your app order ahead, and see what custom creation the team here has put together!
Michael
I don't go in as often as I'd like, but when I do I get great coffee, great snacks, and great service.
adi mart
Is the place still open? Stopped by around 10:44am intending to go for drive thru but there is a board blocking the way then from the parking lot, window is closed, no lights on. Is this place temporarily close? Or have siesta hours not noted? Thanks
Faris Alotaibi
!!!!!!! If you want your day to be ruined, go order from inside !!!!!I I like all of the staff except one. I’m from Dubai and I’m in San Diego for vacation, this lady ruined my day off with no reason. Their chocolate croissant has bad smell that I have never experienced that before. I usually order from Starbucks every day, I guess I will try Dunkin this time. Thanks
Jesus San Miguel
Service was quick! Was able to get things done while sipping on good coffee.
Cynthia Davis
01/25/25 OMG!!!! Maria drive thru lady was awesome best customer service ever at a Starbucks. If I was still employed I would hire her an a instant. Thank you Maria.
Joy Lewis
Great overall, delicious coffee. Pricey, but everything's pricey nowadays. Employees can sometimes be a little rude, whether they mean to or not. A pretty decent Starbucks location.
Nicholas Santiago
This is the Starbucks by helix High on University Ave it's a Stand alone business thats Quick and efficient great service great employee's !
Atmosphere: 5
Service: 5
hilda rivera
I want to thank the staff for their kindness today. The facility is also clean and my drink tasted great!
Joe Anthony
I ordered two Grande Waters and they gave me small Waters and then I ordered it again and they gave me another small water I'm not homeless
Get the seasonal offerings!!! And have the app so you can work towards those freebies! My business is Urban Rutile and I always support other local businesses <3
This coffee shoppe is large, pleasant and has very comfortable parking and Drive thru service.
Atmosphere: 5
Food: 5
Service: 5
Joshua Mitchell
7:10pm and the doors are looked, yet the Starbucks app, the sign on the door, and Google all say it's open. If you have a legit reason for closing early, put a note on the door or change your hours.
Gabe Kretzschmar
Everything about this starbucks is perfect their customer service is amazing Mai and Luis are the nicest people with 10/10 customer service i highly recommend this starbucks great service great drinks!
Atmosphere: 5
Food: 5
Service: 5
Jordan 1994
Unprofessional Service Experience at Starbucks,
I arrived at the location at 8:28 PM, and despite the posted closing time of 9:00 PM on Google, I was denied service. I was at the drive-thru speaker when the clock turned to 8:30 PM, at which point I was informed that the store was closed at 8:30. When I mentioned the discrepancy in the hours listed on Google, the response was dismissive and unprofessional, with a sarcastic remark about Google not being their responsibility.
What made me particularly upset was that instead of honestly informing me that they were closing earlier than the posted time, I was left at the drive-thru until they closed. If they had simply explained that they were closing a few minutes early for cleaning or other reasons, I would have understood and appreciated the honesty.
Furthermore, when I inquired about contacting the manager, I was told to call in the morning. I then called the store while still on the premises, and the same person who spoke to me at the drive-thru denied being the same individual. I am certain that I was hearing the same voice.
As a business owner myself, I understand the importance of maintaining accurate business hours online and ensuring that all staff members handle customer interactions professionally. The behavior I encountered falls short of the standards I expect from Starbucks.
This incident has significantly affected my view of Starbucks, and I will be hesitant to return or recommend Starbucks until I see improvements in customer service and professionalism.
I love this Starbucks location, the service is FAST, the staff are always really friendly and they genuinely make the drinks perfect! Even with a long drive-thru line I don't think i've ever waited more than 5 minutes. I also like their creativity with the custom drinks on their chalkboard by the drive thru window. Consider skipping your app order ahead, and see what custom creation the team here has put together!
I don't go in as often as I'd like, but when I do I get great coffee, great snacks, and great service.
Is the place still open? Stopped by around 10:44am intending to go for drive thru but there is a board blocking the way then from the parking lot, window is closed, no lights on. Is this place temporarily close? Or have siesta hours not noted? Thanks
!!!!!!! If you want your day to be ruined, go order from inside !!!!!I I like all of the staff except one. I’m from Dubai and I’m in San Diego for vacation, this lady ruined my day off with no reason. Their chocolate croissant has bad smell that I have never experienced that before. I usually order from Starbucks every day, I guess I will try Dunkin this time. Thanks
Service was quick! Was able to get things done while sipping on good coffee.
01/25/25 OMG!!!! Maria drive thru lady was awesome best customer service ever at a Starbucks. If I was still employed I would hire her an a instant. Thank you Maria.
Great overall, delicious coffee. Pricey, but everything's pricey nowadays. Employees can sometimes be a little rude, whether they mean to or not. A pretty decent Starbucks location.
This is the Starbucks by helix High on University Ave it's a Stand alone business thats Quick and efficient great service great employee's !
Atmosphere: 5
Service: 5
I want to thank the staff for their kindness today. The facility is also clean and my drink tasted great!
I ordered two Grande Waters and they gave me small Waters and then I ordered it again and they gave me another small water I'm not homeless
Atmosphere: 3
Food: 5
Service: 1
Restaurantji Recommends
Get the seasonal offerings!!! And have the app so you can work towards those freebies! My business is Urban Rutile and I always support other local businesses <3
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Vanilla Crème, Iced Caramel Macchiato
This coffee shoppe is large, pleasant and has very comfortable parking and Drive thru service.
Atmosphere: 5
Food: 5
Service: 5
7:10pm and the doors are looked, yet the Starbucks app, the sign on the door, and Google all say it's open. If you have a legit reason for closing early, put a note on the door or change your hours.
Everything about this starbucks is perfect their customer service is amazing Mai and Luis are the nicest people with 10/10 customer service i highly recommend this starbucks great service great drinks!
Atmosphere: 5
Food: 5
Service: 5
Unprofessional Service Experience at Starbucks,
I arrived at the location at 8:28 PM, and despite the posted closing time of 9:00 PM on Google, I was denied service. I was at the drive-thru speaker when the clock turned to 8:30 PM, at which point I was informed that the store was closed at 8:30. When I mentioned the discrepancy in the hours listed on Google, the response was dismissive and unprofessional, with a sarcastic remark about Google not being their responsibility.
What made me particularly upset was that instead of honestly informing me that they were closing earlier than the posted time, I was left at the drive-thru until they closed. If they had simply explained that they were closing a few minutes early for cleaning or other reasons, I would have understood and appreciated the honesty.
Furthermore, when I inquired about contacting the manager, I was told to call in the morning. I then called the store while still on the premises, and the same person who spoke to me at the drive-thru denied being the same individual. I am certain that I was hearing the same voice.
As a business owner myself, I understand the importance of maintaining accurate business hours online and ensuring that all staff members handle customer interactions professionally. The behavior I encountered falls short of the standards I expect from Starbucks.
This incident has significantly affected my view of Starbucks, and I will be hesitant to return or recommend Starbucks until I see improvements in customer service and professionalism.
Service: 1
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