Chicken is great 95% of the time, once in a while its not as good. The cashier seems grumpy when they aren't busy. They charge extra if you use a credit card. A little expensive but overall worth it.
Atmosphere: 3
Food: 4
Service: 4
mfelicity jereza
The server was rude and unfriendly. Might even be racist. The food is expensive for the amount and quality it presents. Small and salty. I was hoping to like it and come back. But the attitude of the people who run that place disappointed me and my companion.
Atmosphere: 1
Food: 3
Service: 1
Starr Rael
Delicious!!!
Atmosphere: 4
Food: 5
Service: 5
Cat D.
The food is really good, but my favorite is the chicken.
Got there 🐔 chicken... Excellent food, fast service!
Rachele A
The chicken was hot and delicious. The service and the bad attitude of the cashier was horrible. Very rude with her eye rolling and bored look on her face as if we were bothering her. The other employees had death glares staring at us from behind the kitchen counter. Over all impression of the workers there was we were not welcomed there. We ordered a whole chicken ,and a side of rice but did not receive the rice in our order bag. We alalso only received 3 leg quarters. Not a whole chicken! First and last time we will go to this location. It's a shame because the food is great.
Food: 4
Chris Lizarraga
Truly great rotisserie chicken. Super flavorful
Atmosphere: 4
Food: 5
Service: 5
P C (Cosmic Horror Romance)
I had lunch with a friend who lives nearby. Ordered the thigh and leg combo. It was really good. I live in the San Fernando Valley, but I think the food was good enough to warrant another visit here. I also enjoyed the Orange Cream drink. I rode the Metrolink train to Norwalk and took Norwalk Transit Bus 4 and got off at Imperial Highway / Santa Gertrudes bus stop to visit the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Chicken Combo
Judy Nunez
The food is most and tasty ! I’m go to for rotisserie chicken and the big burrito ! I couldn’t finish it !
Atmosphere: 5
Food: 5
Service: 5
Enriqueta Cabanas
The lady that cashier was very rude I was wondering why
I went to buy something for dinner with the family because I looked on Google that it would be open until 7 in the afternoon, it arrived at 6:30 and they were already closed. This was January 1 Why do that?
Atmosphere: 2
Food: 5
Service: 1
Niko Ettinger
To the owner: I've been a loyal customer and have always told people El Pollo Loco is not even close to Juan Pollo in taste and quality, I've catered big parties with your delicious food. I don't know what happened but the quality just dropped off a cliff and we had to throw away our rice, beans were bland, and the potato salad was no longer flavorful which I've felt has been a slow downfall for a while. I'm sad I have to write this review and there is no other Juan Pollo in our area that I can go to besides your location. I get that the cost of everything is way up and labor/food prices are much higher than before and you need to find ways to help with your overhead without raising prices but the quality suffered so bad that I can't eat there anymore. I really really have always loved Juan Pollo and my family too, La Habra location closed and your store has been my go to for years. Maybe you can fix it, maybe it doesn't make sense for you. I would love to one day eat here again and experience the quality it once was but for now it's just no bueno.
Atmosphere: 3
Food: 1
Service: 4
Jay Fontenot
Petty place with their sauce. Don't offer it online free, then not put it in the bag an expecting people who ask for what they ordered to pay for it. Honor your agreement. Trash!
Atmosphere: 1
Food: 1
Service: 1
Med Grp CLV
Not having chicken available on holiday weekend. Wow, the manager doesn't know how to run this business.
Chicken is great 95% of the time, once in a while its not as good. The cashier seems grumpy when they aren't busy. They charge extra if you use a credit card. A little expensive but overall worth it.
Atmosphere: 3
Food: 4
Service: 4
The server was rude and unfriendly. Might even be racist. The food is expensive for the amount and quality it presents. Small and salty.
I was hoping to like it and come back. But the attitude of the people who run that place disappointed me and my companion.
Atmosphere: 1
Food: 3
Service: 1
Delicious!!!
Atmosphere: 4
Food: 5
Service: 5
The food is really good, but my favorite is the chicken.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo, Beans, Tortillas, Chicken Meal
Got there 🐔 chicken... Excellent food, fast service!
The chicken was hot and delicious. The service and the bad attitude of the cashier was horrible. Very rude with her eye rolling and bored look on her face as if we were bothering her. The other employees had death glares staring at us from behind the kitchen counter. Over all impression of the workers there was we were not welcomed there. We ordered a whole chicken ,and a side of rice but did not receive the rice in our order bag. We alalso only received 3 leg quarters. Not a whole chicken! First and last time we will go to this location. It's a shame because the food is great.
Food: 4
Truly great rotisserie chicken. Super flavorful
Atmosphere: 4
Food: 5
Service: 5
I had lunch with a friend who lives nearby. Ordered the thigh and leg combo. It was really good. I live in the San Fernando Valley, but I think the food was good enough to warrant another visit here. I also enjoyed the Orange Cream drink. I rode the Metrolink train to Norwalk and took Norwalk Transit Bus 4 and got off at Imperial Highway / Santa Gertrudes bus stop to visit the restaurant.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: 1 2 Chicken Combo
The food is most and tasty ! I’m go to for rotisserie chicken and the big burrito ! I couldn’t finish it !
Atmosphere: 5
Food: 5
Service: 5
The lady that cashier was very rude I was wondering why
Food: 5
Restaurantji Recommends
I went to buy something for dinner with the family because I looked on Google that it would be open until 7 in the afternoon, it arrived at 6:30 and they were already closed. This was January 1
Why do that?
Atmosphere: 2
Food: 5
Service: 1
To the owner:
I've been a loyal customer and have always told people El Pollo Loco is not even close to Juan Pollo in taste and quality, I've catered big parties with your delicious food. I don't know what happened but the quality just dropped off a cliff and we had to throw away our rice, beans were bland, and the potato salad was no longer flavorful which I've felt has been a slow downfall for a while. I'm sad I have to write this review and there is no other Juan Pollo in our area that I can go to besides your location. I get that the cost of everything is way up and labor/food prices are much higher than before and you need to find ways to help with your overhead without raising prices but the quality suffered so bad that I can't eat there anymore. I really really have always loved Juan Pollo and my family too, La Habra location closed and your store has been my go to for years.
Maybe you can fix it, maybe it doesn't make sense for you. I would love to one day eat here again and experience the quality it once was but for now it's just no bueno.
Atmosphere: 3
Food: 1
Service: 4
Petty place with their sauce. Don't offer it online free, then not put it in the bag an expecting people who ask for what they ordered to pay for it. Honor your agreement. Trash!
Atmosphere: 1
Food: 1
Service: 1
Not having chicken available on holiday weekend. Wow, the manager doesn't know how to run this business.
Atmosphere: 1
Food: 1
Service: 1
Recommended dishes: Chicken Meal
Cashier so nice.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Pollo, Salsa
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