I ordered from McDonald app and when I got there my app glitched the curbside pickup, so I went inside to tell them. I asked an old heavy set silver haired lady if she could help me since my curbside dropped and she straight out said, It’s cancelled. I was like, no I have it on my app and it shows on my bank account. She walked to the cash register and said, nope it’s not there. And she said, it’s cancelled. I said , nope it can’t be I paid and I need someone to check my app. Well, some younger guy was there and I said, excuse me and I noticed he had a headset , but I could tell he was ignoring me and walked up to me annoyed. He came up to me and started telling the same story and I stopped him and he didn’t like that. He said, are you gonna let me finish or what or do you wanna talk? Right there I said, wait I am a customer and I paid for this food and you are saying I didn’t. Right then and there I showed him my bank account, but they refused to see the McDonald’s app. It’s on the app and it’s on my bank account and I want to know who is returning my refund and he said I don’t have to talk to you especially the way you are talking to me. So, I just showed him my personal bank account and for some odd reason they did not want to see their app, hmmm! That was very strange to me. Oh okay, I’ll report you guys then. And I will never return to this McDonald’s. I said, because someone has to help me get back what I was stolen? He said, your order is not here. I said, you haven’t even asked me my name. Then he walked away and said, I can refuse service and walked away. They basically stole my money and were very rude. These people have no customer services experience. They should have more common sense. They should have started by saying, We are sorry, and we think you should come back Monday to talk to our manager about the issue since you have evidence, but they didn’t. Well, I took pictures and the Silver hair lady said, She is taking your picture. I sure did! These people are mad and working with customers who pay for food. McDonald’s, you need to find people with good ethics and better understanding. I was not rude, I just wanted someone to help me understand why I was being charge and why my order was not there. For some odd reason , I’ve heard that this McDonald’s has very rude personnel and unprofessional behavior. I will never return to it and I will warn everyone about it. I don’t understand why people get jobs like these and get annoyed so easily. If they would have told me here is our number and managers name everything would have been fine. Now, I will report this to McDonald’s and probably social media.
Atmosphere: 1
Food: 1
Service: 1
Naomi Suh
We ordered on our app fish fillet and fries about 5pm. We are just 5 minutes and walk there and regulars. It was almost 20 minutes and our order was not even the screen. We left cause no one was at the counter and about 7 people there all waiting. No cars at drive through and was not busy at all. Lately we have noticed the store is really slow with orders. I called the Manager on duty and he said he just got there and under staff but no excuse. It was ridiculous wait.
Atmosphere: 1
Food: 3
Service: 1
Eric Johnson
This mc Donald's needs to be closed and never reopened their corporate office and owner don't care drive thru screen has been broken for longer then six months and employees need more training on how to listen cuz they always get orders wrong
Atmosphere: 1
Food: 1
Service: 1
Adrian Ornelas
There were about 3 or 4 employees hustling, but my order never came out. The kiosk I ordered from was not working properly, but it said my order was sent to the kitchen. Customers that came after me got their food. There was also a raunchy smell like that of a wet rag around the kiosks. This place is not recommended for anyone with kids. This isn't the first McDonald's restaurant with similar issues.
Atmosphere: 1
Service: 1
David Tsai
Dietary restrictions: happy meals
Atmosphere: 4
Food: 4
Service: 4
Edwardo Ruiz
Only going to this McDonald from now on
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
Joe Ballesteros
I try not to write reviews about fast food places because, I mean, they're fast food, you can't expect too much. But for someone who's getting paid $20/hr, you'd expect them to at least load your food in the bag right. This was Sunday 8/4/24 around 12:45 pm, in the drive thru. Along with the smoothie machine ALWAYS being broken, and the burgers being put together by what looks like a Frisbee throwing method, this is by far the worst service at any McDonald's I've ever been to. I guess I have to drive the little extra to the Valley View location. I almost feel like this was done on purpose...
Atmosphere: 1
Food: 3
Service: 1
Elaine Garcia
Just left there and gave me the wrong order...I had to get back in line still gave me wrong order my food was cold bye then ....NEEDS MORE
Atmosphere: 1
Food: 1
Service: 1
Danny Cruz
Arrived around 5:20 A.M. Ordered 2 sausage burritos and a hashbrown. Both were ice cold ❄️
Atmosphere: 2
Food: 2
Service: 3
LIZZIE Requejo-Garcia
Employees seem to enjoy their job and are very welcoming and kind. Great customer service
Just doesn't seem walking in at 5am your welcome to do that , but yah how can I help you ?ONLY ONE TALK AND WAS KIND IS THIS OLD BLACK MALE CKEANING THE BATHROOMS THZNK YOU AND GOD BLESS YOUR JOY & DAY AMEN ,OTHERS MAY GOD GIVE YOU COVICTION AND HOW TO TREAT PEOPLE WITH A WARMTH HEART ❤️AMEN OTHER THEN THAT MY PLEASURE ,AND LIVING BEAR BY HELPS THANKS MCDONALD'S
Atmosphere: 5
Food: 5
Service: 3
Mike Warren
Went through the app then drove through..fast and our order was accurate...
Parking: On the corner, plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac, Quarter Pounder Hamburger
Unknown
The food came cold and a few of the employees looked high on something
Atmosphere: 1
Food: 1
Service: 1
Laura Lopez
It was really empty for a Saturday . They do not have menu boards anymore only app machine. Weird ....less and less workers... I still ordered over the counter without a menu in front of me. McDonald's has gotten so expensive they can't even wait on us anymore
Atmosphere: 1
Food: 2
Service: 1
Janet Fischer
The order was placed online, and I still had to wait 20 minutes for food
I ordered from McDonald app and when I got there my app glitched the curbside pickup, so I went inside to tell them. I asked an old heavy set silver haired lady if she could help me since my curbside dropped and she straight out said, It’s cancelled. I was like, no I have it on my app and it shows on my bank account. She walked to the cash register and said, nope it’s not there. And she said, it’s cancelled. I said , nope it can’t be I paid and I need someone to check my app. Well, some younger guy was there and I said, excuse me and I noticed he had a headset , but I could tell he was ignoring me and walked up to me annoyed. He came up to me and started telling the same story and I stopped him and he didn’t like that. He said, are you gonna let me finish or what or do you wanna talk? Right there I said, wait I am a customer and I paid for this food and you are saying I didn’t. Right then and there I showed him my bank account, but they refused to see the McDonald’s app. It’s on the app and it’s on my bank account and I want to know who is returning my refund and he said I don’t have to talk to you especially the way you are talking to me. So, I just showed him my personal bank account and for some odd reason they did not want to see their app, hmmm! That was very strange to me. Oh okay, I’ll report you guys then. And I will never return to this McDonald’s. I said, because someone has to help me get back what I was stolen? He said, your order is not here. I said, you haven’t even asked me my name. Then he walked away and said, I can refuse service and walked away. They basically stole my money and were very rude. These people have no customer services experience. They should have more common sense. They should have started by saying, We are sorry, and we think you should come back Monday to talk to our manager about the issue since you have evidence, but they didn’t. Well, I took pictures and the Silver hair lady said, She is taking your picture. I sure did! These people are mad and working with customers who pay for food. McDonald’s, you need to find people with good ethics and better understanding. I was not rude, I just wanted someone to help me understand why I was being charge and why my order was not there. For some odd reason , I’ve heard that this McDonald’s has very rude personnel and unprofessional behavior. I will never return to it and I will warn everyone about it. I don’t understand why people get jobs like these and get annoyed so easily. If they would have told me here is our number and managers name everything would have been fine. Now, I will report this to McDonald’s and probably social media.
Atmosphere: 1
Food: 1
Service: 1
We ordered on our app fish fillet and fries about 5pm. We are just 5 minutes and walk there and regulars. It was almost 20 minutes and our order was not even the screen.
We left cause no one was at the counter and about 7 people there all waiting. No cars at drive through and was not busy at all.
Lately we have noticed the store is really slow with orders. I called the Manager on duty and he said he just got there and under staff but no excuse. It was ridiculous wait.
Atmosphere: 1
Food: 3
Service: 1
This mc Donald's needs to be closed and never reopened their corporate office and owner don't care drive thru screen has been broken for longer then six months and employees need more training on how to listen cuz they always get orders wrong
Atmosphere: 1
Food: 1
Service: 1
There were about 3 or 4 employees hustling, but my order never came out. The kiosk I ordered from was not working properly, but it said my order was sent to the kitchen. Customers that came after me got their food. There was also a raunchy smell like that of a wet rag around the kiosks. This place is not recommended for anyone with kids. This isn't the first McDonald's restaurant with similar issues.
Atmosphere: 1
Service: 1
Dietary restrictions: happy meals
Atmosphere: 4
Food: 4
Service: 4
Only going to this McDonald from now on
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Hamburger
I try not to write reviews about fast food places because, I mean, they're fast food, you can't expect too much. But for someone who's getting paid $20/hr, you'd expect them to at least load your food in the bag right. This was Sunday 8/4/24 around 12:45 pm, in the drive thru. Along with the smoothie machine ALWAYS being broken, and the burgers being put together by what looks like a Frisbee throwing method, this is by far the worst service at any McDonald's I've ever been to. I guess I have to drive the little extra to the Valley View location. I almost feel like this was done on purpose...
Atmosphere: 1
Food: 3
Service: 1
Just left there and gave me the wrong order...I had to get back in line still gave me wrong order my food was cold bye then ....NEEDS MORE
Atmosphere: 1
Food: 1
Service: 1
Arrived around 5:20 A.M. Ordered 2 sausage burritos and a hashbrown. Both were ice cold ❄️
Atmosphere: 2
Food: 2
Service: 3
Employees seem to enjoy their job and are very welcoming and kind. Great customer service
Atmosphere: 2
Food: 2
Service: 2
Recommended dishes: Cheeseburger
Restaurantji Recommends
Just doesn't seem walking in at 5am your welcome to do that , but yah how can I help you ?ONLY ONE TALK AND WAS KIND IS THIS OLD BLACK MALE CKEANING THE BATHROOMS THZNK YOU AND GOD BLESS YOUR JOY & DAY AMEN ,OTHERS MAY GOD GIVE YOU COVICTION AND HOW TO TREAT PEOPLE WITH A WARMTH HEART ❤️AMEN OTHER THEN THAT MY PLEASURE ,AND LIVING BEAR BY HELPS THANKS MCDONALD'S
Atmosphere: 5
Food: 5
Service: 3
Went through the app then drove through..fast and our order was accurate...
Parking: On the corner, plenty of parking.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: French Fries, Big Mac, Quarter Pounder Hamburger
The food came cold and a few of the employees looked high on something
Atmosphere: 1
Food: 1
Service: 1
It was really empty for a Saturday . They do not have menu boards anymore only app machine. Weird ....less and less workers... I still ordered over the counter without a menu in front of me. McDonald's has gotten so expensive they can't even wait on us anymore
Atmosphere: 1
Food: 2
Service: 1
The order was placed online, and I still had to wait 20 minutes for food
Atmosphere: 1
Food: 1
Service: 1
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