Popeyes Louisiana Kitchen

It's interesting how their low score does not surprise me because of the bad service that they offer starting with the manager of the store and the staff.

This store needs a major retraining so they understand what customer service is!

Everybody at the store really doesn't do a great job they're just there just to get a paycheck but no understanding of what customer service really means

Atmosphere: 1

Food: 1

Service: 1

Great service for late night food

Atmosphere: 5

Food: 5

Service: 5

From the day they opened til now, customer service is actually a big fat zero! Hate coming here. Food is mediocre at best. This one restaurant makes me not even think about trying another Popeyes.

Atmosphere: 1

Food: 2

Service: 1

Never give you your sauces or get your order right. Also never give you your utinsels. They want me to eat mac n cheese with my hands or what

I had a horrible experience at this location. I wasn't given the correct items for my order using their coupon code and when I attempted to discuss it with the on site supervisor or manager she blew me off and disrespected me inside the store. I contacted their corporate office who offered a pitiful 500 points on the Popeyes app. When I requested a refund they simply stated that they informed that Popeyes location and washed their hands of the complaint and issue. I never heard back from anyone after that which tells me this location is not interested in providing a resolution and does not take customer service seriously. I will never come back to this location. The service here has been going downhill for a while.

Atmosphere: 1

Food: 5

Service: 1

Loved. The chicken and salads

Convenient location, friendly employees, and good chicken.

Atmosphere: 5

Food: 5

Service: 5

I had one of the worst experiences ever at Popeyes. The minute I walked in, the manager on duty already had a bad attitude — she didn’t seem friendly or willing to help at all. I asked a few times for assistance, and every time she gave me attitude. After waiting over 15 minutes while watching everyone else get their food, I asked if mine was ready. She told me it was delayed because I ordered a large fry, yet I saw her serving fries to other customers without any issue. At that point, I decided to cancel my order. When I asked who the manager was, she said it was her, honestly, she shouldn’t be managing any location with that kind of customer service. Completely unprofessional and disappointing experience.

Atmosphere: 1

Food: 1

Service: 1

This was by far the worst experience I’ve ever had at Popeyes — and that says a lot, considering their quality control has never been great across locations. I went through the drive-thru at noon and waited over twenty minutes for my order. I ordered the 5-piece tenders combo, but as shown in the photo, they handed me one single tender and a bunch of crumbs.

This kind of extreme mismanagement and lack of business integrity is unacceptable. I’ll be filing a dispute with my bank because this feels like outright fraud.

Atmosphere: 1

Food: 1

Service: 1

Yesterday My wife and I ordered (3) meals (1) Cheese & Bacon Chicken sandwich and specified (No Pickles), Then a number one with a coke and a 2 piece meal with a coke and instead of fries, beans and rice. I repeated the order at the window clearly. Received the order and drove all the way home about 5 miles. When I got home we discovered that my sandwich and fries were not in the bag. SO, I drove all the way back and told the girl at the window what was missing and again specified NO PICKLES. Within 2 minutes she handed my a bag and I drove home. Opened the bag and discovered stale fries and a cold sandwich with pickles in it. Do these People Not Listen ? Or do they not care ? Ruined our meals as they all were not hot and fresh at all. This was at the La Mirada Restaurant at Imperial and Santa Gertrudes.

Atmosphere: 1

Food: 1

Service: 1

Takes forever and gets orders wrong

As for the downside, the food here can be somewhat inconsistent in taste. Personally, I don’t prefer food that’s too sweet or too salty, and here, sometimes the seasoning is just right, while other times it’s quite off. That said, this likely comes down to personal taste rather than a problem with the place itself.

The staff are very friendly, and in particular, there’s a female employee whose name I don’t know who was exceptionally kind. I visited with my young daughter, and although I wasn’t aware of any school-day events, she offered a special suggestion and provided some complimentary food without me even asking. I would recommend this place.

Food: 4

Service: 5

Ever never get sandwich fresh from here after work and I believe the one I had yesterday is the worse sandwich I ever had, and if give it to the dog will never eat it!!!!

Food: 1

Service: 1

I went through the drive-thru (no wait, which was great) and ordered a 12 piece of bone-in fried chicken wings! Popeyes uses AI to take your order, but you can revise your order (make changes) at the next window. The wings were very delicious and savory. The customer service was great!

Atmosphere: 5

Food: 5

Service: 5

Terrible place. I gave up on Popeyes a while ago but decided to give it another shot. Unfortunately, the food was either over cooked or old. It was dry, rubbery, and lacked flavor. Not enjoyable at all. Plus they usually ask if you want leg and thigh but they gave me a mix with chicken breast. Yuck! Who likes chicken breast! Super duper dry! On top of it all, they charged a service fee of $5! So, not only was the chicken more expensive then Churches, plus the taxes, then a service charge of $5?! Never going to any other Popeyes again. Eeek!

Atmosphere: 1

Food: 1

Service: 1