Sent my teenager in to get our ice cream and I was charged for extra brownie and I got almost no brownie at all. He waited 20 minutes cause only one person was working and I'm really disappointed with the experience and the quality for a $9 ice cream 👎🏼 going to Handel's next time
Cindy Valenz
Worst customer service! Went in for a cake and asked the employee to write “ Happy Birthday “ and she responded with “ I don’t know how” unbelievable… Does cold stone not train their staff? “ I don’t know how” Or just extremely lazy!
Kross Patin
Worst customer service I have ever experienced by a worker. The lady you guys have working 12/29/24 around 3 ish completely rude and no customer service. Brought in my father and grandma for ice cream and she was completely rude
Becky Ireton
The person in front of us in line had to call the worker to come from the back and get off her phone call so I think she was mad. When it was our turn she asked twice , what can I get you? I asked to sample the pistachio. She pulled it from underneath. It was so old , tasted like refrigerator odor. There was ice crystals on a few flavors. She was just so rude, even when paying. Maybe something bad happened just before we came in. The shop looked dirty inside so we ate in our car
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Ice Cream
The E&J Movement
Great ice cream great service
Dietary restrictions: Sugarless Vanilla
Atmosphere: 5
Food: 5
Service: 5
Kaylie Grome
Absolutely disgusting. Found hair in my Icecream. When I went back they declined giving me a refund and a new Icecream. They said they can only do one or the other. DO NOT GO HERE.
Atmosphere: 1
Food: 1
Service: 1
Sherry
My order looked nothing like the picture. Compared to other Cold Stone Creamery I have been to, there was a lot less to it, looked like a sparse blizzard. This place is too expensive to not put out top quality. There were only two small tables to sit at. This was a outing with my granddaughter, half of hers is still in freezer. So disappointing
Parking: Located in a strip mall with parking lot.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Create Your Own Creation
Coulson Kyser
Service was amazing. There was one girl making everything with a line behind her. But why do they have one worker doing absolutely everything??? There were initially 2 workers , but some bigger lady left this other girl all alone to do everything by herself when she saw a group of people come in. Not a good coworker. She was also rude when we asked for the bathroom pass. Give this girl working alone a raise and get rid of that other lady!! This was the 27th of March. We came in around 7:45pm.
Denise Contreras
I’ve never seen a cold stone so dirty!!! The trash can was over flowing with trash, the floors were very sticky and dirty, the windows were filthy, the walls were filthy and it’s smelled like dirty musty mop!! And in top of it all the employees had horrible customer service skills. We will NOT be back!! Such a bummer because ice cream is delicious. I’ll just have to drive to a different location or Hansel’s creamery.
Atmosphere: 1
Food: 4
Service: 1
Barry Davis
We have always enjoyed our Cold Stones cakes, but recently that changed dramatically. Even though they are a custom ice cream shop (that's their whole business model) now they have all these rules about how you order cakes, whether you can customize them, etc. On top of that, you get one answer when you call and speak with someone and then another answer when you call baback. Extremely poor customer service - just want to fit their customers into their own little box so they can make things easier rather than actually trying to satisfy their
On door and online it said they close at 10:30 on a Saturday, we walk in at 10, wait in line for 10 minutes, we watch them reject multiple people who walk in after us because they’re “closed”. We thought it was odd they were rejecting people from service even though they were closed yet. Then guy from back comes out and tell us we have to leave too. We proceed to tell him we’ve been in line for 10+ minutes, and that we drove 25 minutes out to this specific cold stone because it says everywhere they close at 10:30! After back and fourth he says “since we all just want to go home, it’s not that deep, don’t get 3 ice creams each”. Seems like the workers just wanted to close 30 min earlier and get out of there. Terrible experience
Sent my teenager in to get our ice cream and I was charged for extra brownie and I got almost no brownie at all. He waited 20 minutes cause only one person was working and I'm really disappointed with the experience and the quality for a $9 ice cream 👎🏼 going to Handel's next time
Worst customer service! Went in for a cake and asked the employee to write “ Happy Birthday “ and she responded with “ I don’t know how” unbelievable… Does cold stone not train their staff?
“ I don’t know how” Or just extremely lazy!
Worst customer service I have ever experienced by a worker. The lady you guys have working 12/29/24 around 3 ish completely rude and no customer service. Brought in my father and grandma for ice cream and she was completely rude
The person in front of us in line had to call the worker to come from the back and get off her phone call so I think she was mad. When it was our turn she asked twice , what can I get you? I asked to sample the pistachio. She pulled it from underneath. It was so old , tasted like refrigerator odor. There was ice crystals on a few flavors. She was just so rude, even when paying. Maybe something bad happened just before we came in. The shop looked dirty inside so we ate in our car
Atmosphere: 1
Food: 4
Service: 1
Recommended dishes: Ice Cream
Great ice cream great service
Dietary restrictions: Sugarless Vanilla
Atmosphere: 5
Food: 5
Service: 5
Absolutely disgusting. Found hair in my Icecream. When I went back they declined giving me a refund and a new Icecream. They said they can only do one or the other. DO NOT GO HERE.
Atmosphere: 1
Food: 1
Service: 1
My order looked nothing like the picture. Compared to other Cold Stone Creamery I have been to, there was a lot less to it, looked like a sparse blizzard. This place is too expensive to not put out top quality. There were only two small tables to sit at. This was a outing with my granddaughter, half of hers is still in freezer. So disappointing
Parking: Located in a strip mall with parking lot.
Atmosphere: 1
Food: 2
Service: 2
Recommended dishes: Create Your Own Creation
Service was amazing. There was one girl making everything with a line behind her. But why do they have one worker doing absolutely everything??? There were initially 2 workers , but some bigger lady left this other girl all alone to do everything by herself when she saw a group of people come in. Not a good coworker. She was also rude when we asked for the bathroom pass. Give this girl working alone a raise and get rid of that other lady!! This was the 27th of March. We came in around 7:45pm.
I’ve never seen a cold stone so dirty!!! The trash can was over flowing with trash, the floors were very sticky and dirty, the windows were filthy, the walls were filthy and it’s smelled like dirty musty mop!! And in top of it all the employees had horrible customer service skills. We will NOT be back!! Such a bummer because ice cream is delicious. I’ll just have to drive to a different location or Hansel’s creamery.
Atmosphere: 1
Food: 4
Service: 1
We have always enjoyed our Cold Stones cakes, but recently that changed dramatically. Even though they are a custom ice cream shop (that's their whole business model) now they have all these rules about how you order cakes, whether you can customize them, etc. On top of that, you get one answer when you call and speak with someone and then another answer when you call baback. Extremely poor customer service - just want to fit their customers into their own little box so they can make things easier rather than actually trying to satisfy their
Restaurantji Recommends
it was wonderful
Rude employees
Delicious!
On door and online it said they close at 10:30 on a Saturday, we walk in at 10, wait in line for 10 minutes, we watch them reject multiple people who walk in after us because they’re “closed”. We thought it was odd they were rejecting people from service even though they were closed yet. Then guy from back comes out and tell us we have to leave too. We proceed to tell him we’ve been in line for 10+ minutes, and that we drove 25 minutes out to this specific cold stone because it says everywhere they close at 10:30! After back and fourth he says “since we all just want to go home, it’s not that deep, don’t get 3 ice creams each”. Seems like the workers just wanted to close 30 min earlier and get out of there. Terrible experience
Speedy and friendly service!
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