I am extremely disappointed that Panda Express would hire someone with such a lack of hospitality towards their own customers. The manager was extremely rude to us. The food she gave us an issue with was a plate with special instructions to put the honey walnut shrimps on the side. When we arrived to pick up our mobile order, the manager immediately asked us if we were sure about wanting honey walnut shrimp on the side on both of our plates. This wouldn’t be an issue unless she gave us attitude, as I understand if she was just trying to solve a problem but clearly she wasn’t. Confirming the order, she then said that she put the shrimp inside of the plate with the rest of the food, blatantly confirming that she followed the very little and clear instructions. The whole reason we put this instructions is due to ordering this specific plate for our 74 year old grandmother, just arriving back from a long and exhausting trip excited to have some Panda Express, who cannot have it anymore because of cross contamination. Our grandmother has a serious allergy to seafood, the shrimp for our younger child. The worse part is that she then went to go make the plates after telling us that. They weren’t even ready yet but she told us just so she wouldn’t have to follow instructions out of spite!! When she was done the manager handed us our order asking why we couldn’t just put the shrimp on the side ourselves. We do NOT owe her an explanation especially something personal yet she tried to question us just for wanting shrimp on the side. She also put about 4 shrimps in the plate. Which left both my kid was unable to eat a sufficient portion and our grandmother couldn’t have any food at all due to cross contamination. An extra $1.50 for honey nut walnut shrimp would at least leave me expecting more than 4 shrimps. I am surprised Panda Express would allow their la Verne location to be ran by someone with such a lack of respect, kindness, and customer service care. She talked to us with an enormous attitude. I can’t believe she represents Panda Express as a company and the la Verne location. Please do better.
Atmosphere: 1
Food: 3
Service: 1
Jeremias Si
It's delicious 😋 rise and chicken and mushrooms. Everything
Sapina Keesha Tuitele
Love a fast clean service place to eat and this was exactly all that and more. Customer service is so important and they were that.
Food was cold and rice was tough!!! Terrible service
Atmosphere: 1
Food: 1
Service: 1
Marcella Conboy
Great service from Jenny, fresh, out and delicious!
Atmosphere: 5
Food: 5
Service: 5
SME
Food wasn't very tasty The server was excellent I had food there many times
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chow Mein Noodles and Teriyaki Chicken
Jess H. Goldstein
Did not enjoy the employee dropping 10 packets of sauce on the ground and then tossing them in with the rest. Then handed me food, very unhygienic.
Atmosphere: 3
Food: 5
Service: 4
Mr. 86
Panda has top notch food kinda americanized bit good slightly pricey but you get what you pay for.
Atmosphere: 5
Food: 5
Service: 5
Manny Lee
I had an awful experience. I placed an online order using a Dodger promotion, waited 20 minutes, and then was told my Panda Express-issued gift card was declined. The promotion was on the food order, not the gift card. Now I’m out of balance on the gift card and I never received any food. The staff was unhelpful, and nothing was resolved. A complete waste of time and money. Avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
Camille West
Nice and clean. I went in just before they closed so the items to choose from were limited. But they offered to make more which I appreciated. Had the teriyaki chicken ,fried rice, and chow mein. It hit the spot. Next time I will go earlier.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chow Mein Noodles and Teriyaki Chicken
Met friends here for dinner. Very crowded probably due to the Dodger special that we were also there for. The cashier was so helpful with the app. Delicious Kung Pao chicken and teriyaki chicken with veggies
Atmosphere: 3
Food: 5
Service: 4
Ziz Jo
Food takes a long time to arrive, and the staff isn't very helpful.
Atmosphere: 1
Food: 1
Service: 1
Tedi Bare
I get it to go🤣💋💋‼️‼️ Orange chicken was very good. The beef was well the vegetables in it were overcooked. oh my the rick was UNDER FRIED.. so she got more than I wanted her to ha ha🐾👀
Atmosphere: 4
Food: 3
Service: 5
Doc J
Ordered 3 item combos and was charged and paid for 3 item combos but got two item combos when I got home. When you're charging close to $50 for 4 adult meals, you'd better get the order right. Just proves California communism forcing establishment to pay artificially high wages was another Democrat failure.
Atmosphere: 2
Food: 2
Service: 1
Judy Grancich
Friendly and timely service. Also nice and clean surroundings.
I am extremely disappointed that Panda Express would hire someone with such a lack of hospitality towards their own customers. The manager was extremely rude to us. The food she gave us an issue with was a plate with special instructions to put the honey walnut shrimps on the side. When we arrived to pick up our mobile order, the manager immediately asked us if we were sure about wanting honey walnut shrimp on the side on both of our plates. This wouldn’t be an issue unless she gave us attitude, as I understand if she was just trying to solve a problem but clearly she wasn’t. Confirming the order, she then said that she put the shrimp inside of the plate with the rest of the food, blatantly confirming that she followed the very little and clear instructions. The whole reason we put this instructions is due to ordering this specific plate for our 74 year old grandmother, just arriving back from a long and exhausting trip excited to have some Panda Express, who cannot have it anymore because of cross contamination. Our grandmother has a serious allergy to seafood, the shrimp for our younger child. The worse part is that she then went to go make the plates after telling us that. They weren’t even ready yet but she told us just so she wouldn’t have to follow instructions out of spite!! When she was done the manager handed us our order asking why we couldn’t just put the shrimp on the side ourselves. We do NOT owe her an explanation especially something personal yet she tried to question us just for wanting shrimp on the side. She also put about 4 shrimps in the plate. Which left both my kid was unable to eat a sufficient portion and our grandmother couldn’t have any food at all due to cross contamination. An extra $1.50 for honey nut walnut shrimp would at least leave me expecting more than 4 shrimps. I am surprised Panda Express would allow their la Verne location to be ran by someone with such a lack of respect, kindness, and customer service care. She talked to us with an enormous attitude. I can’t believe she represents Panda Express as a company and the la Verne location. Please do better.
Atmosphere: 1
Food: 3
Service: 1
It's delicious 😋 rise and chicken and mushrooms. Everything
Love a fast clean service place to eat and this was exactly all that and more. Customer service is so important and they were that.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Walnut Shrimp Fried Rice Chow Mein Broccoli Beef
Food was cold and rice was tough!!! Terrible service
Atmosphere: 1
Food: 1
Service: 1
Great service from Jenny, fresh, out and delicious!
Atmosphere: 5
Food: 5
Service: 5
Food wasn't very tasty
The server was excellent
I had food there many times
Atmosphere: 3
Food: 3
Service: 3
Recommended dishes: Chow Mein Noodles and Teriyaki Chicken
Did not enjoy the employee dropping 10 packets of sauce on the ground and then tossing them in with the rest. Then handed me food, very unhygienic.
Atmosphere: 3
Food: 5
Service: 4
Panda has top notch food kinda americanized bit good slightly pricey but you get what you pay for.
Atmosphere: 5
Food: 5
Service: 5
I had an awful experience. I placed an online order using a Dodger promotion, waited 20 minutes, and then was told my Panda Express-issued gift card was declined. The promotion was on the food order, not the gift card. Now I’m out of balance on the gift card and I never received any food. The staff was unhelpful, and nothing was resolved. A complete waste of time and money. Avoid this place at all costs.
Atmosphere: 1
Food: 1
Service: 1
Nice and clean. I went in just before they closed so the items to choose from were limited. But they offered to make more which I appreciated. Had the teriyaki chicken ,fried rice, and chow mein. It hit the spot. Next time I will go earlier.
Atmosphere: 5
Food: 4
Service: 4
Recommended dishes: Chow Mein Noodles and Teriyaki Chicken
Restaurantji Recommends
Met friends here for dinner. Very crowded probably due to the Dodger special that we were also there for. The cashier was so helpful with the app. Delicious Kung Pao chicken and teriyaki chicken with veggies
Atmosphere: 3
Food: 5
Service: 4
Food takes a long time to arrive, and the staff isn't very helpful.
Atmosphere: 1
Food: 1
Service: 1
I get it to go🤣💋💋‼️‼️
Orange chicken was very good. The beef was well the vegetables in it were overcooked. oh my the rick was UNDER FRIED.. so she got more than I wanted her to ha ha🐾👀
Atmosphere: 4
Food: 3
Service: 5
Ordered 3 item combos and was charged and paid for 3 item combos but got two item combos when I got home. When you're charging close to $50 for 4 adult meals, you'd better get the order right. Just proves California communism forcing establishment to pay artificially high wages was another Democrat failure.
Atmosphere: 2
Food: 2
Service: 1
Friendly and timely service. Also nice and clean surroundings.
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Bowl
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