Went at 6:30 and was closed even tho was supposed to be open until 9. Had no note or anything. Multiple waiting in the drive thru for nothing
Susan Munroe
Terrible 3/07 people waiting in drive thru forever only to find out the store is closed only 6:30 pm. This store continues to disappoint. Many many times randomly closed before posted hours at least they usually block off drive thru. The women are all friendly and polite at drive thru in evening but every male is rude unfriendly standoffish. I tell all my friends and family my neighborhood Starbucks is the WORST
Atmosphere: 1
Food: 5
Service: 1
Suki
Worst service of any Starbucks I've ever visited. Everyone seemed to be in a bad mood. As a former server, I will never come to this location again.
c yah
This one sucked... cuz I come and get just a venti water and I was told that soon they will have to charge for water soon.... kiss my grits, I know that's a lie.
Atmosphere: 1
Food: 5
Service: 1
Jean Grey
Came to pick up an UberEats order. Two women were working on the drive thru orders and told me my order was being packaged. I look to the male, Kris, who started taking someone's order at the front, while the drink I was waiting for was just sitting there next to him. I told him I'm waiting for that order and he began to package it slowly...while the three females handling drive thru had no one in line, and starting chit chatting amongst themselves. As Kris went back to package my order, he started writing the name on the order. I told him no need to write the name, as that is the only starbucks order I am picking up. He then began to tell me "THAT IS RUDE," and I asked him again, "WHAT?" and again he said "THAT IS RUDE." I canceled the order and left. I am NOT going to be degrated by a Starbucks employee just because I am not the paying customer. You know what happened after? I got an order for See's Candy on Lonehill and Route 66, went to pick up the order, and as soon as I entered, the lady was helping someone else, knew I was picking up, asked me the name, even gave me a CHOCOLATE SAMPLE, and was so lovely in that encounter treating me with respect that I almost forgot about KRIS from STARBUCK'S horrible interaction. I wish See's Candy sold drinks with their lovely chocolate, because I think they would outrun Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Justin McKay
Very rude customer service. Saw a customer this morning get yelled at by the staff for being at the drive thru at 5:29 rather than 5:30. Sorry that you have to work on christmas eve but that's no reason to be rude to customers especially when they are calm and collected. Put on a fake smile if you have to.
Service: 1
danita beauchamp
Didn't eat any food but hot chocolate was so good and cashiers and servers were so polite and very festive and positive. Put a smile on my face.
Wheelchair accessibility: Wheelchair accessibility and handicap parking
Atmosphere: 5
Service: 5
Stephen Smith
Enjoying the Holiday.
Atmosphere: 5
Food: 5
Service: 5
Valerie Zarate
I really didn't want to have to write a bad review but I'm consistently disappointed with the service, quality, and drinks from this location. I only stop by here for convenience as it's close to the freeway, but I'm always disappointed when I receive my drink. Eveytime I want to order, they're always out of key ingredients like refresher base, peach juice, apple juice, and caramel, those are important because these are key ingridents considering its half their menu! and I don't even come late, I come around 12-1pm. I almost always try to not stop at this location because I know they almost always never have the stuff I want. I have never been rude to the employees, but they almost never seem happy to serve you! I get that food service is annoying, havng worked in food service myself, but paying seven dollars for a small drink and then having it come watery and served with a bad attitude can't help but make me feel a little upset, and extremely disappointed considering it happens every single time. I finally had enough today and felt the need to write this review. I will try even harder to never come here again
I took my granddaughter through the drive-through after school and the guy in the drive through, that was handling that area was so extremely rude to her and I won’t be going back and honestly he needs to be retrained on how To be kind and how to treat your customers. I asked him what his name was, and he refused to give it to me.
Went at 6:30 and was closed even tho was supposed to be open until 9. Had no note or anything. Multiple waiting in the drive thru for nothing
Terrible 3/07 people waiting in drive thru forever only to find out the store is closed only 6:30 pm. This store continues to disappoint. Many many times randomly closed before posted hours at least they usually block off drive thru. The women are all friendly and polite at drive thru in evening but every male is rude unfriendly standoffish. I tell all my friends and family my neighborhood Starbucks is the WORST
Atmosphere: 1
Food: 5
Service: 1
Worst service of any Starbucks I've ever visited. Everyone seemed to be in a bad mood. As a former server, I will never come to this location again.
This one sucked... cuz I come and get just a venti water and I was told that soon they will have to charge for water soon.... kiss my grits, I know that's a lie.
Atmosphere: 1
Food: 5
Service: 1
Came to pick up an UberEats order.
Two women were working on the drive thru orders and told me my order was being packaged.
I look to the male, Kris, who started taking someone's order at the front, while the drink I was waiting for was just sitting there next to him.
I told him I'm waiting for that order and he began to package it slowly...while the three females handling drive thru had no one in line, and starting chit chatting amongst themselves.
As Kris went back to package my order, he started writing the name on the order. I told him no need to write the name, as that is the only starbucks order I am picking up.
He then began to tell me "THAT IS RUDE," and I asked him again, "WHAT?" and again he said "THAT IS RUDE." I canceled the order and left.
I am NOT going to be degrated by a Starbucks employee just because I am not the paying customer.
You know what happened after? I got an order for See's Candy on Lonehill and Route 66, went to pick up the order, and as soon as I entered, the lady was helping someone else, knew I was picking up, asked me the name, even gave me a CHOCOLATE SAMPLE, and was so lovely in that encounter treating me with respect that I almost forgot about KRIS from STARBUCK'S horrible interaction.
I wish See's Candy sold drinks with their lovely chocolate, because I think they would outrun Starbucks.
Atmosphere: 1
Food: 1
Service: 1
Very rude customer service. Saw a customer this morning get yelled at by the staff for being at the drive thru at 5:29 rather than 5:30. Sorry that you have to work on christmas eve but that's no reason to be rude to customers especially when they are calm and collected. Put on a fake smile if you have to.
Service: 1
Didn't eat any food but hot chocolate was so good and cashiers and servers were so polite and very festive and positive. Put a smile on my face.
Wheelchair accessibility: Wheelchair accessibility and handicap parking
Atmosphere: 5
Service: 5
Enjoying the Holiday.
Atmosphere: 5
Food: 5
Service: 5
I really didn't want to have to write a bad review but I'm consistently disappointed with the service, quality, and drinks from this location. I only stop by here for convenience as it's close to the freeway, but I'm always disappointed when I receive my drink. Eveytime I want to order, they're always out of key ingredients like refresher base, peach juice, apple juice, and caramel, those are important because these are key ingridents considering its half their menu! and I don't even come late, I come around 12-1pm. I almost always try to not stop at this location because I know they almost always never have the stuff I want. I have never been rude to the employees, but they almost never seem happy to serve you! I get that food service is annoying, havng worked in food service myself, but paying seven dollars for a small drink and then having it come watery and served with a bad attitude can't help but make me feel a little upset, and extremely disappointed considering it happens every single time. I finally had enough today and felt the need to write this review. I will try even harder to never come here again
Atmosphere: 2
Food: 1
Service: 2
Very slow Starbucks
Restaurantji Recommends
I got at location at 8:32pm and doors were already closed
I got at location at 8:32pm and doors were already closed
Job to let me kick it I really helped
Atmosphere: 5
Food: 2
Service: 1
Recommended dishes: Double Smoked Bacon Chicken Panini
Busy Starbuck but staff is fast and friendly
Atmosphere: 5
Food: 5
Service: 5
Recommended dishes: Double Smoked Bacon Chicken Panini
I took my granddaughter through the drive-through after school and the guy in the drive through, that was handling that area was so extremely rude to her and I won’t be going back and honestly he needs to be retrained on how To be kind and how to treat your customers. I asked him what his name was, and he refused to give it to me.
Atmosphere: 5
Food: 5
Service: 1
Recommended dishes: Chocolate Croissant
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